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Comments
-Rocky
LOL !!!! I and my boss who is my sales manager seem to have hit it off so far. I feel we will have a good relationship. Moo, appears like one who didn't have a problem getting a prom date.
-Rocky
Well they probably didn't want you shooting your eye out !!! :P
-Rocky
Now that they have, I'm thinking more electric hybrid or plug in as soon as a real screamer comes out in electric. Kind of like Tesla only affordable. Volt is showing promise. But what will we do with all the gas only vehicles?
Well in GM's case we are going to celluosic E85
ps I'm glad we now have a Chevy Guy here. (Rocky) I still think a base Vette is the best buy in the market today
I am a GM, guy but the best buy on the market might be that 2009
CTS-V :shades:
-Rocky
Up's are people or prospects that walk through the door.
So in other words take as many customers as you can. That way you get right into it. The more people you deal with the more you learn.
GP
I've got this 1995 price guide that says the collection is worth about $55K.. I know that's a little higher than your asking price, but you can just keep the extra as a tip...
You don't mind if they come C.O.D., do you?
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2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
So in other words take as many customers as you can. That way you get right into it. The more people you deal with the more you learn.
Well I don't want to tick off all my co-workers either being the new guy by being greedy.
-Rocky
Oh Gosh, you've become one of them. What sinister unforeseen circumstances led you to give into the dark side?
Good luck!
Listen to those who can help you and ignore those who can't.
My work history looks like this.......
American Income Life
Grand Rapids, MI
Insurance Agent
Bankers Life and Casualty Company
Grand Rapids, MI
Insurance Agent
BWXT-Pantex
Amarillo, TX
Security Police Officer II
Burns International Security Services
Covert, MI (Palisades Nuclear Plant)
Armed Security Officer
Johnson Controls, Inc.
Holland, MI
GMT-Process
Perrigo Company
Allegan, MI
Job Setter
Lily Products of Michigan
Grand Rapids, MI
Truck Driver/Industrial Chemical Maker
Country Fresh, Inc.
Grand Rapids, MI
Dairy Product Manufacturer
Preferred Market
Pullman, MI
Store Clerk/Stocker
McDonald's
South Haven, MI
Cook
Carousel Custom Creations
Pullman, MI
Machine Operator
Screw ups, get on the phone now. Call everyone you ever sold a policy to and let them know where you are at. They obviously liked you enough to buy insurance from you, why not a car?
Some one said earlier that new guys always seem to sell allot of cars. That is true because they don't know crap and listen to the MGR's. It is after 90 days when they think they have it all figured out that they start to tank.
They start thinking for the customer.
They start mentally appraising there own trades and think the UCM is screwing them
They start quoting payments with out asking the desk
They quit going on test drives
They start going from a greet to the close and forget about the other 8 steps.
The 90-180 day period will make or break a new sales person. If you make it to day 181 chances are you will make it to day 7300. That is if you plan on doing it for 20 years.
1. Be genuinely nice to all customers.
2. Don't come on too strong---it's not real.
3. Be honest---one lie will just lead to another.
4. Always be sure that you, the SM, and the F&I guy are on the same page.
5. Don't nag or talk too much on the test drive---let us get the feel for the car.
6. Take Old Timers advice with a grain of salt---they can get stale and bitter.
7. If the sale fails, still be nice. The customer may come back.
8. Call two weeks after the sale to see if they are still happy.
9. Always keep your shoes polished---a sign that one cares about details.
10. Try to picture yourself in the customer's shoes---be sensitive to needs.
11. Be a team player---not the one who thinks that they know it all.
12. Don't depend on training manuals---it's an individual talent that you have.
I wish for you the best. Remember, making others happy will make you happy.
Richard
Now you don't need my help, do you? :P
How about "Double Cross?"
OK, this isn't the place, but I have to ask where the heck that stat came from. I find it pretty much impossible to believe given the large number of seniors in this country who own their homes outright.
You sure there isn't more to that stat? Like maybe 1 of every 6 houses bought in the past 10 years, or something like that?
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
I certainly appreciate the offer. Unfortunately, I'm going to need you to sell those beanie babies first.
Ahh, what the heck. I'll make an exception and take 'em. Due to USC 1376, I no longer want to deny your sovereign right.
1 Cayman = SOLD!
-moo
Accounting is going to KILL me though. :shades:
-moo
Let's all be honest. We're in an election year. Isn't this about the time where a stink is made about everything?
Global warming, droughts, and recessions. Let's get on with it. There are fearmongers everywhere. If we don't spend, we WILL slip into a recession. (I am no economist.) My basic understanding of economics is that spending helps. So do it!
-moo
Only if you have the money to spend!!
MACK :shades:
Mack
CNN web site reports 1 out of 128 mortages are in foreclosure up from one 1 out of 300 a year ago (which equated to 1 out of every 1200 houses)
Note the positive ones. They'll say something that didn't go or work right and tell a positive on how to fix it and be done. New topic. Those can help.
Talk with individuals who will share and care about your future. Ask how their kids are, their spouse, etc. Keep a memory of details just like you will for customers. Ask the supervisor what you need to do or do better.
These ideas work for most workplaces (unless you're the boss).
2014 Malibu 2LT, 2015 Cruze 2LT,
As a salesman myself, I always look for agreeable salespeople when I shop for anything. In my attempts to get pricing for the TL, I was amazed at how low the dealers are going and how fast they do it. I guess that's the market, but in my business, I don't just give up the profit right away. Anyway, I'm also leery of car salesmen and the games some of them can play and was looking for someone who would take me serious and not play any games. I learned early on about vin etching and those sort of thing and didn't to get into that, I just wanted to buy the car. I emailed with several dealers and all were very polite and disclosed the "Pro-Packs" upfront like I asked. When it came down to crunch time, it got sour. I asked every dealer I was in contact with why I should buy from them. The response I got from Acura 101 West was sad and unfortunate especially since I live in Woodland Hills. Here's the thread and you guys can judge for yourself:
ME: Well you've been very helpful so far. I'm stuck between you and Sierra Acura right now. All the other dealers around here have agreed to match or beat your price, and they've all disclosed their extras so now I can really get this deal anywhere. Is there anything you can offer that would help me decide to buy from your dealership? I want to do this Wednesday night after work.
101: Nick why would you drive all the way to sierra you live on woodland hills! Iim sure I was the very first to answer your email. I'm selling you the car for nothing ,just trying to keep our customers ,making no money at all on this deal!!
101 AGAIN: Nick if you do the deal today I will beat it buy $100.00 ,if Wed will match Sierra deal!
ME: I asked you to sell yourself and the dealership and all you did was knock off $100. That's insulting. At this point it's not about money anymore or the distance. Quite frankly, it never was. I've been in sales for over 20 years and I'm looking for someone to sell me on why I should buy from them. You all gave out better pricing than I expected so I'll take it, but you're not selling here, you're just discounting. And if you'd like a piece of advice form a seasoned sales vet, you and every Acura dealer I've been in contact with over the last week or so are undercharging for your product. I'd never willingly sell my product for less than what I paid. Just something to think about. Probably lost me on this one, maybe next time. Best of luck to you,
Now here's where it get's ugly...
101: Nick that sound so stupid -you were looking for the cheapest price you could get!! And then you still wanted something else for free. Thats the biggest bunch of crap !!! I don't want your businees or need your business -Take your long drive to buy that car
I read these forums during my research and I'm sure many of you may disagree with my point of view on selling price and that's fine. What I'm trying to point out in this post is you don't ever want to treat a luxury buyer like that and that kind of attitude doesn't help this industry. I wish the best for this salesperson, but frankly I wouldn't buy there, won't even service my car there now. I'll have to go to Keyes for service. I'll probably do something this weekend and I still don't know where I'll give the business but I wanted to vent this frustration somewhere and knew this forum would understand. Thanks for hearing me out.
'21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)
Nobody wants to first get a mini deal then on top of that get told that they under sell there product and get told how to do there job.
just trying to keep our customers
Did this mean you had been a previous customer at the dealer?
on one hand, I think the salesperson overreacted in the end. However, I would also have told the buyer to take a walk (just more politely). I mean, what the heck was he looking for? A hand job? I don't get it. He said they were nice, polite, met his number, and he was ready to buy .... but the salesperson didn't say some sort of secret word or do the secret handshake correctly. Ya know what, buyer? Get bent!
Where did you find that, anyway?
I'm kind of curious what answer would have satisfied this person.
"I'll be your best friend"
"Because I've got the snazziest shirt"
"We'll give you free coffee upon service visits"
"You say jump and we'll ask how high"
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
We KNEW it couldn't be 1 in 6.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
As a buyer, I want to buy from the dealer that gives me a fair price, spends the amount of time with me that I require and with the least amount of extraneous salesmanship. I was ready to buy, wanted to buy, feel bad about not buying, my TL from the dealer that I did all the legwork with, but my trade just wasn't worth enough to the UCM. Went to another dealer, staying in contact with the original, but original dealer obviously to me had made their final offer. Dealer 2 offered me 50% more for my trade, so SOLD! Now, three years later, Dealer 1 has been sold... No hard feelings, I recommended my salesman (if he's still there?!) and Dealer 1 to folks.
Evil wife and I can't be blamed for any recession. 16 years of marriage: Two houses, 6 cars, two kids, a dog and everything required to furnish/dress/keep running/bejewel all of the above have been purchased by us! We just keep spending... :surprise:
'21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)
Personally, I think that you are the one playing the games. I would have told you to walk too.
I realized that, Laurasdada, which is why I asked where you found it (hoping to clear it up for some other folks).
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
I always got the impression that they were a 'volume' dealership, even though they sold a 'premium' brand.
The story above seems to confirm that fact. Acuras now seem to be more of a commodity (like Honda).
I guess I am taking the side of the consumer here. He was looking for something beyond just the best price .. his original question from the "prices paid" forum was something along the lines of "why should I buy from your dealer" - he wasn't looking to get any more $$$ off the selling price, he was looking for that intangible 'extra mile' that good salesman will go to not only complete the transaction, but to build a working relationship that can last for years (see isellhondas for an example of that - most of his business, by his own admission, is repeat and referral in nature).
The salesman in the story seemed to have missed that entirely - he kept responding with bluster about not making any money on the deal.
Having said that, I do admit that the buyer in this case was wrong to take the business away from 101 West because they were selling their product below cost.
As has been noted hundreds of times in these forums, we (the buyers) shouldn't care about the cost, as long as we feel we are getting a price we are comfortable with.
My own .02, FWIW.
LOL
I was going to get into that, but figured he would learn as he goes.
I guess the best advice is "stay green Pony Boy"..." stay green "
So many time I have seen a new guy come in and take the board in his first month than running from customers in 3 months ready to find another job.
But stay positive and good luck!
GP
Call the next day, 3 days and also in 2 weeks. Too many things can happen in two weeks.
GP
FOr the Acura guy, I bet the salesdude really thought he had answered the question (or price is the best), and got frustrated for being hounded on it. He probably never saw a customer ask for a reason to buy that wasn't price!
Certainly a poorly worded response, but also an odd question.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
You're just the guy I've been looking for. I have a well traveled toll bridge for sale. Nice location, well maintained, even has water under it. A sharp guy like you will figure out how to build a lock so you can catch the boat traffic too. Whadda ya say?
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Ah but how do you tell the difference?
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
10. Try to picture yourself in the customer's shoes---be sensitive to needs.
Ah, what if the customers shoes aren't polished?
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Whats your source, that seems rather high.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I think maybe its a misleading stat, like one in six houses the mortgage is in arrears (i.e. at least one day past the grace period for the loan). While technically it is defaulting on the loan it is a far cry from being in foreclosure.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Means that you can sneak in add-ons and he will not even notice. After all he does not care about details
-moo