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Stories from the Sales Frontlines

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  • sterlingdogsterlingdog Member Posts: 6,984
    "sic" is just a way of pointing out a person's mistake without changing their direct quote. I was quoting greenpea who didn't have a period where it needed to be. To keep his quote exactly as he had it, I put "sic" in with the missing period so that he could see the error. Also, you'll notice "sic" in newspaper or magazine articles at times where people didn't actually say a certain word. The editors put in the missing words for them so that the readers can better understand what the writer was trying to say. I think that it is a nicer way to show an error without writing a post about it. Greenpea is a classic "sic" writer. He expresses himself well, and there is no need to constantly correct his grammatical errors.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "How do words get pregnant?"

    When people like jmonroe screw them up. :P Sorry, I just couldn't resist that! :shades:

    Richard
  • greanpea68greanpea68 Member Posts: 1,996
    Greenpea is a classic "sic" writer. He expresses himself well, and there is no need to constantly correct his grammatical errors.


    Thanks Rich :shades:

    I did have to laugh when I read "your" post ;)

    I did see the error of my way. "You're" right about the (sic) because I understood what you were saying.

    SIC.... What it stands for:

    Salespeople In Crisis... :P

    GP
  • british_roverbritish_rover Member Posts: 8,502
    I was hoping someone would make that joke so I wouldn't have to. I hate leaving softballs hanging there for long.
  • sterlingdogsterlingdog Member Posts: 6,984
    "It's because we have become used to writing like we speak."

    If we wrote the way that we talk, we would have problems. How would people from different regions of the country understand each other? Remember laurasdad and his play on language the other day? This is why we have what is known as the written or spoken Standard English. Everyone remains on the same page.

    I know what your teachers were doing in regard to contractions. They usually don't like them in formal writing assignments. Still, it is only a preference and not a rule.

    They corrected you because some of your contractions were not allowed in any language. :P

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "Salespeople in Crisis..."

    LOL!!! That was wonderful!

    Richard
  • verdugoverdugo Member Posts: 2,288
    How do words get pregnant?
    I didn't know words could get pregnant. Pauses on the other hand ... :D
  • mackabeemackabee Member Posts: 4,709
    Scion doesn't need gimmicks to attract customers. The brand is very successful with it "pure pricing" philosophy. Best cars for the money.
    image

    Mack
  • mackabeemackabee Member Posts: 4,709
    That's like one of our competitors across the street. They have their "your engine guaranteed for life!" Caveat; you have to perform all and I mean all schedule maintenance and oil changes at the dealer. Not just any dealer but the dealer you bought your car from. However, if you miss one of the schedule services or oil changes, your "guaranteed engine for life" program is null and void. And you'll be riding a camel. ;)

    image
  • mackabeemackabee Member Posts: 4,709
    "You did a great job of using the word "tenor". It's a good word, and we don't see it used very often in this context."
    It would have been even better had he used it with "saxophone"

    You fogot to mention the other two words that one of our beloved posters whose name I won't post to protect the innocent (JOEL!) There and their. This one is probably more misused than Paris Hilton.
    image
  • tedebeartedebear Member Posts: 832
    I am aware of a few dealers that off lifetime "powertrain warranties".

    ALL Chrysler, Dodge and Jeep dealers currently include a free lifetime powertrain warranty with purchase of a new vehicle. Certain models, such as the SRT line, are not included.

    The owner does not have to return to the place he/she bought it from for regular maintenance. Just keep receipts of regular scheduled maintenance should a problem ever arise.

    I know we can argue the "free" terminology all day long. However, the warranty is included with the new vehicle purchase - it's not something the finance manager offers across his desk for a $2,000 additional fee.
  • verdugoverdugo Member Posts: 2,288
    The owner does not have to return to the place he/she bought it from for regular maintenance. Just keep receipts of regular scheduled maintenance should a problem ever arise.

    They also need to do a free inspection at the dealer every 5 years.

    "In order to maintain the Chrysler Lifetime Powertrain Warranty, you must have a powertrain inspection performed by an authorized Chrysler, Jeep or Dodge dealer once every 5 years. This inspection, performed at no charge, must be made within 60 days of each 5-year anniversary of the warranty start date of the vehicle. It is your responsibility to perform preventative maintenance on your vehicle. You're strongly encouraged to follow the instructions contained in the Scheduled Maintenance Service guidelines in your Owner's Manual."
  • greanpea68greanpea68 Member Posts: 1,996
    You're strongly encouraged to follow the instructions contained in the Scheduled Maintenance Service guidelines in your Owner's Manual

    I bet if something happens 4 years and 150,000 miles later you have to prove that you did all your suggested maintanance. It is also a campaign to get people to look at the Chrysler product :surprise:

    GP

    This has nothing to do with the original question also. The OP was asking hpw Scion could do a warranty ike that.
  • dreyfus1dreyfus1 Member Posts: 43
    There is an economist at Bank of Nova Scotia that puts out reports that are completely free of spin, huffery and puffery. Condensed versions of the reports are posted at
    hxxp://www.scotiabank.com/cda/content/0,1608,CID8339_LIDen,00.html
    Some of the more hardened denizens of this board will find it informative.

    Auto Newsflash
    Global Auto Report
    The economist is Carlos Gomes
  • mcdawggmcdawgg Member Posts: 1,722
    My local Toyota dealer (that I never go to) says that all vehicles, new or used, come with a lifetime warranty. At the bottom, it says "powertrain". This dealer is terrible, and I would bet anything that the lifetime powertrain is only if you get it serviced there, and only if there is a harvest moon, and only on leap year, etc. etc.

    What a joke! I travel far out of my way to avoid these crooks. I tried to deal with them twice, but it never worked - I won't try a third time!
  • mikefm58mikefm58 Member Posts: 2,882
    you have to perform all and I mean all schedule maintenance and oil changes at the dealer

    Also, isn't the maintenance schedule the one that the dealer uses and NOT the one in the owners manual? Which always includes tons of extra stuff at over inflated charges. It's just like the "free tires for life" gimmick.
  • otto8otto8 Member Posts: 116
    Sheesh........

    "Scion doesn't need gimmicks to attract customers. The brand is very successful with it "pure pricing" philosophy. Best cars for the money. "

    Yea right..................But it is great slaughtering the sheep that line up to buy
    those turkeys!
    Great day if your a salesperson......................
  • joel0622joel0622 Member Posts: 3,299
    Have not seen one in person yet just lots of pictures and read allot about it. Supposed to have a few here in June and we have pre-sold them already. We hope it will help us get back some of the segment we lost when we got out of the mini-van business.

    image
  • verdugoverdugo Member Posts: 2,288
    GP,

    I know. I was replying to tedebear.
  • jmonroejmonroe Member Posts: 8,989
    They corrected you because some of your contractions were not allowed in any language.

    They ain't ? :confuse:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • greanpea68greanpea68 Member Posts: 1,996
    I know. I was replying to tedebear.

    Was tedebear the original poster?

    That was who I was really replying too also. I wasn't directing that to you just piggy backing off your post.

    Hope everyone has a great memorial day weekend!

    "Buying Selling, Selling Buying" :shades:

    GP
  • mackabeemackabee Member Posts: 4,709
    My buddy otto. I figure it would be you that dissed the Scion. I stand behind what I said. Scion offers the first two oil changes and tire rotations. That's it. The other stuff is offered by the dealers in an effort to keep the customers coming back for service. As far as the sales folks go, most stores pay a flat $150.00 or less on the sale of each Scion.
    The dealership itself doesn't make much money either as there is no holdback or financial reserve and the average markup from invoice to MSRP is about $800.00
    Mack
    :P
  • obyoneobyone Member Posts: 7,841
    Ain't was last used on the big screen by Forrest Gump. Any relation? :shades:
  • british_roverbritish_rover Member Posts: 8,502
    got a question for you.

    I am thinking about getting a cheap run around car and always thought the three or five door Focus hatches are good for that. I see Ford has 2.9 percent financing on some of their CPO stuff now.

    Does that include the Focus and if so what years? I would like to go as short a term as possible and if Ford offers a 24 month 2.9% that would be great.

    Lastly is there any better way to search through Fords CPO inventory then the main ford website. It just doesn't seem to be set up very well and the direct links to the Ford dealers websites often time don't show any used inventory. I tried searching on cars.com and autotrader too but it just seems like their should be more used Focuses(Foci) out there then I am seeing between the 2004 and 2006 model year.
  • imidazol97imidazol97 Member Posts: 27,682
    But there's that $600 fee for documentation and unwrapping the car that's printed right on the sticker of the XB that I looked at last fall.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • joel0622joel0622 Member Posts: 3,299
    Yes, the 2.9% applies on a up to 36 month term. I just emailed you a copy of the whole program.

    I don't know about searching for CPO units, I have never messed with it before. As far as there availability goes right now, we are selling the crap out of them. Any serviceable 4cyl car is hot as a pistol for us the las few weeks.
  • dino001dino001 Member Posts: 6,191
    The dealership itself doesn't make much money either as there is no holdback or financial reserve and the average markup from invoice to MSRP is about $800.00
    Mack


    Unless of course you own a dealership in Florida, where it's "customary" (for volume imports, anyway) to charge $599-$799 dealer fee and our beloved SET (also distributing Scions here) already installed Toyoguard package just for you for as low as $499. :sick:

    It's good to be fixed price dealership in Florida, isn't it?

    2018 430i Gran Coupe

  • tedebeartedebear Member Posts: 832
    Was tedebear the original poster?

    No, I wasn't. I was just replying to someone else who did not mention Scion in his message about dealerships and lifetime powertrain warranties.
  • sterlingdogsterlingdog Member Posts: 6,984
    You are correct about our paratrooper buddy. He did it again today. If he could only remember this: "Their" car is sitting over "there" by the curb. ;)

    Richard
  • ronsteveronsteve Member Posts: 1,234
    Sounds like a good-natured wager between Chrysler and the customer over the price of gasoline the next three years.

    The break-even point varies based on the MPG of the vehicle involved, and how much customer cash is being passed up for the "cheap" gas... but the issue remains the same. If gasoline prices keep spiraling up, the customer comes out ahead... if prices are level or falling, Chrysler comes out ahead. Maybe way ahead.
    2015 Acura RDX AWD / 2021 VW TIguan SE 4Motion
  • mackabeemackabee Member Posts: 4,709
    :shades: Every car sold in America has that "fee". Some call it Freight, others call it Destination charge, and Toyota/Scion changed the name to "Delivery, processing, and handling fee" . It's all the same and it's and it's $660.00. :shades:
  • mackabeemackabee Member Posts: 4,709
    I guess. I'm glad I don't work there.
    Mack
    :shades:
  • mvd1mvd1 Member Posts: 30
    Can someone explain what's wrong here? I stopped by my local Acura Dealer almost 2 weeks ago and told them I would like to purchase a 2008 RDX for my wife. I previously bought an MDX from the same dealer, I thought I was treated fair and their service is good. The salesman I bought the MDX from was not in when I stopped by so the assistant sales manager said he would tell him to contact me ASAP. I knew they did not have the color my wife wanted in stock so I assumed they could do a locate. I told the manger that I had a buyer for my wife's current car so there would be no trade. I also mentioned that I was ready to buy since I knew factory to dealer incentives where available and I thought I could get a good deal.

    Well, two days later "my" salesman calls me and said he had to check with his general sales manager and get back to me regarding availability and price. He said they don't have the one I wanted in stock and had to do a locate. No kidding - I knew that from the start and gave him the location of two RDX's with the color combo that I found a dealerships on the internet within 50 miles. Two more days pass and I hear nothing so I stop by at the dealer with my wife to see what's happening. Our salesman tells us that he still didn't get a price from his GSM, but would get back to us on Monday (it was Saturday). A week later now we still haven't heard from the salesman.

    Don't they want to do a locate/transfer? If they can't get the car just say so. If they can't give us a good price just say so. What I can't understand is why we don't get any response. I know the assistant manager knows we're serious buyers and return customers. The AM did tell me that they actually have to buy the car from the other dealer - not do even trade for another color. I understand they don't get any holdback on a locate. Does that also apply to factory/dealer incentives?

    The closest other dealer with the color combo is ~75 miles away. We're about ready to go, especially since they gave us an internet quote for under invoice (took about 2 hours for the quote).
  • obyoneobyone Member Posts: 7,841
    It is never safe to ASSUME anything. Since you already have a quote in hand and about ready to go, why not give the original dealer a call and ask what happened? There is nothing to stop you from obtaining the car from another dealer at this point but it seems something is holding you back which I think a phone call would solve.
  • tedebeartedebear Member Posts: 832
    We figured up that if you live in an area that gas is $3.65 a gallon and you buy a car that gets 20MPG it is equal to a $1188 rebate.

    Do you REALLY believe that the price of gas will still be $3.65/gal even a year from now, not to mention THREE years from now? I haven't checked in the last few hours but the national average is probably already above that price.
  • sterlingdogsterlingdog Member Posts: 6,984
    Call the owner of the dealership. I bet you will get some action then. ;)

    Richard
  • oldfarmer50oldfarmer50 Member Posts: 24,242
    "...What I can't understand is why we don't get a response..."

    Perhaps they are selling cars so fast that they need to give the sales staff some time to relax and count all the money they have made. Just be patient. I'm sure they will get back to you when they are good and ready. They are the important people, you know. You are just the customer.

    In fact, since car sales are so brisk right now, why don't you drive over to that other dealer and save them the trouble of making a phone call. ;)

    If more customers would do that I'm sure car salespeople would be grateful.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • obyoneobyone Member Posts: 7,841
    If more customers would do that I'm sure car salespeople would be grateful.

    LMAO!!
  • joel0622joel0622 Member Posts: 3,299
    Ok lets use $4.10 as an example. Not as good of deal as a $2000 rebate but still a better message to send.

    BTW ya I do belive the gas will be less then $3.65 3 years from now. But that is a whole different conversation.

    My thoughts on gas prices and how to lower them would make some of the Liberals here go into epileptic shock so I keep them to myself.
  • buzbacaratbuzbacarat Member Posts: 1
    Several possibilities arise when it comes to locating a car: First, It takes time and effort and money. Perhaps they didn't figure on having to deal with a locate when they gave you the internet quote. Perhaps the deal isn't worth their while if they have to do a locate. It's always easier and preferential to deal from current inventory. Secondly, it takes two to tango. Just because you found two dealerships that had the color you want, doesn't mean those dealerships are willing to trade or sell to another dealership, especially if the vehicle/color combo in question is popular. Dealerships like to steal sales if they can, and may be anticipating your call. Your current dealership is stalling while they figure out what to do. Why don't you try taking the quote you got from your old dealership and seeing if either of the dealerships you researched would match? Good luck!
  • mackabeemackabee Member Posts: 4,709
    I'm not a Liberal although I do play one on TV. I would definitely like to hear your ideas.
    Mack
    :)
  • obyoneobyone Member Posts: 7,841
    Mack-

    This one's for you.

    Question
  • greanpea68greanpea68 Member Posts: 1,996
    BTW ya I do belive the gas will be less then $3.65 3 years from now. But that is a whole different conversation.

    I actualy agree with you Joe. I think things will be lower in a year or two.... Maybe I just like to think positive :shades:

    GP
  • tedebeartedebear Member Posts: 832
    BTW ya I do belive the gas will be less then $3.65 3 years from now.

    I hope it does also. It would certainly boost sales of the products I'm associated with.

    However, I spent 17 days in Europe this past fall. Gas prices on our rental car were over $8/gal and everyone seemed to be coping with it. I have a feeling that the end of summer will bring an end to sub $4/gal prices forever.
  • obyoneobyone Member Posts: 7,841
    Can you imagine filling a Hummer H2 with a 38 gallon tank @$8/gal? whew...
  • obyoneobyone Member Posts: 7,841
    Ran into the guy that helped his son buy a Civic for MSRP+ and asked him how was the Civic. He looks at me a little funny. So I asked you did buy the Civic right? He says no they bought a Fit. So I asked if he paid MSRP+ for the Fit and he sas yeah. I told him I thought you said you bought a Civic. He replies what's the difference? Geeez....
  • nortsr1nortsr1 Member Posts: 1,060
    mvd1,
    I wouldn't even consider going to or calling your dealer after the "put-off" they have given you. I would call the dealership that gave you the $100.00 below invoice price, confirm everything, give them a deposit over the phone with my credit card, drive the 75 miles and buy the car. Ther's no trade-in involved...so you know the price!!! What's the problem? You can still get your service under warranty done at the nearby dealership!!!!!!
  • oldfarmer50oldfarmer50 Member Posts: 24,242
    "...Maybe I just like to think positive..."

    According to Yahoo News this morning people are becoming survivalists, hoarding food and moving to remote areas. Next I'm sure they will ditch their cars and start riding horses again. According to some alarmists (Ted Turner) this will be followed by the total collapse of society, mass starvation and the survivors becoming cannibals

    Gives new meaning to the term "Hungry Salesman".

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • snakeweaselsnakeweasel Member Posts: 19,592
    Yeah they have been saying this sort of thing for 80 years. With the great depression people were saying "society is about to collapse", During WWII people were saying "society is about to collapse", when the USSR got the bomb people were saying we're all going to die", and so on and so forth. We seemed to survive all of those and more we will survive this.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • cccompsoncccompson Member Posts: 2,382
    +1 - buy from that other store because your local dealer has made clear they're not interested in your business.
This discussion has been closed.