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Stories from the Sales Frontlines

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  • mattandimattandi Member Posts: 588
    Yeah, most of what we are seeing is a shift in the mix. Double digit drops in sales make headlines. Hopefully it isn't a longer term phenomenon. The domestics, and to a lesser degree Toyota, are going to have to adjust to the new mix. Honda and others who have not had as much light truck mixed in should weather this better.
  • jkinzeljkinzel Member Posts: 735
    there is so much doom and gloom being preached,

    I believe we can thank the national and local media for the doom and gloom hype. I have no doubt that there are certain location and jobs that are hurting.

    Don’t think I would want to be a framer right now.

    A lot of the local lumber mills are shut down or running on one shift four days a week.
  • mattandimattandi Member Posts: 588
    Maybe some of those oil speculators are reaping their rewards. ;)

    The premium brands don't make the big headlines like the mainstreamers. I think it would be a dire sign if BMW posted a 25% drop in sales. Some of the more niche or specialized premiums might be showing some vulnerability. Seems I recall british rover mentioning May was going kinda slow. Then he follows up with a quick start to June. On the whole I would still expect the premiums to not feel the pain quite as much.
  • mattandimattandi Member Posts: 588
    Textiles and furniture have been in the doldrums around here (NC) for quite some time.
  • madmanmoomadmanmoo Member Posts: 2,039
    Ditto what Jescue said. That is not the case here in GA.

    -moo
  • jmonroejmonroe Member Posts: 8,989
    …most people don't realize that the upscale brands [Audi, BMW, Mercedes] aren't really hurting for sales or business.

    I’ll believe that since I’ve seen this myself. I’ve not experienced it first hand mind you but I’ve seen a good bit of it.

    While there is a lot of “new money” out there I’ve noticed that there is a lot more of the old stuff and unless you do something really stupid that kind of money always seems to be there.

    My only regret is that my family grew old and had to spend theirs. If they had only loved me more I could have been something too. :cry:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • greanpea68greanpea68 Member Posts: 1,996
    That is odd

    See that is why I asked the question... :shades:

    what you said sounds crazy to me...

    But the way we do it here is the customer comes in and says" I want to buy this car out" We say OK Ground the car, tell nissan the customer is buying the car, we buy the car from Nissan, we get the title, than we do paper work and the customer financing if they need it and sell insurance.... That process takes about 3 weeks :sick:

    I am glad to hear you/Jescue do things differently. I don't know why I am glad to hear that but I am. It does sound like your state has things set up right.

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    What is the process for someone to buy out their lease at Ford in your state?

    Can they take delivery the next day or do they have to wait for the title to transfer and than take delivery?

    GP

    Thanks to

    Jescue, BR, and Moo :shades:

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    Good to see your still lurking :)

    GP
  • british_roverbritish_rover Member Posts: 8,502
    bother me.

    I have two deliveries today. I have one set up for 6:00 PM and I had one set up for 4:00 PM. I told the 4:00 PM people that I already had a delivery at 6:00 PM and that really 4:00 or 4:30 was the latest I could do their delivery. They said sure we can be there by 4:00. I called them this afternoon to confirm and they said oh well so and so will be there at 4:30 but I can't be there till 5:00...

    Uhh well ok I guess as long as so and so is there at 4:30 to do all the paperwork and start going over the car that will be fine. I just don't want things to get too backed up with my people at 6:00. Yeah we understand that no problem see you at 4:30.

    Well it is 5:00 PM now and neither so and so nor so and so's son is here. :mad:

    Everything with these people has been so, so difficult I know this is going to be an extremely painful delivery that is going to screw up my second deliver at 6:00 PM.
  • jescuejescue Member Posts: 521
    I hate it when that happens. Reason enough for you to call them a so-and-so. :P
  • joel0622joel0622 Member Posts: 3,299
    What is the process for someone to buy out their lease at Ford in your state?


    Pay me and leave. :D Jescues store is about 8 miles from mine.

    That is just some stupid Yankee chit ya'all are doin.
  • fezofezo Member Posts: 10,386
    Do check in after the 6 o'clock delivery. Let us know if you need bail for killing the 4 o'clock delivery...
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • snakeweaselsnakeweasel Member Posts: 19,592
    the handle is actually 'bigbutr', a handle I got from a college baseball coach

    So it wasn't from drinking this?

    image

    Got your name from a baseball coach, there is a bunch of jokes there. :shades:

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • explorerx4explorerx4 Member Posts: 20,766
    geez 'fez, thanks a lot, i'm the closest one, so that mean i have to come up with the cash. :cry:
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • fezofezo Member Posts: 10,386
    Imagine that.... ;)

    I'm beginning to worry... This is like waiting on the end of one of Mack's stories...
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • explorerx4explorerx4 Member Posts: 20,766
    ha, ha! i'm hoping for the hollywood ending(NOT the big fire!) :)
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • nyccarguynyccarguy Member Posts: 17,519
    Jescue: What kind of Cayennes do you have sitting on the lot? HOw much are you asking for them?

    bigbutr: You've got a Beretta? Oh boy, you're right, ANYTHING will be a step up. A '92 Beretta was my first car and also the last GM car I will ever own.

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • laurasdadalaurasdada Member Posts: 5,196
    GP: We're in Mass. The State Gov't, in one incarnation or another, has to be involved in every possible financial transaction so it can get its cut. Commonwealth, don't you know. Have to share the wealth... Just not so much with the 'ol hard working middle class...

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • obyoneobyone Member Posts: 7,841
    Toyota was able to buy back rights from all of the other distributors in the United States.

    Not true. There is another distributor that goes by the name of Servco Pacific.
  • hondamattnjhondamattnj Member Posts: 53
    Ah you got me. I completely forgot about Hawaii and I think Guam as well right?
  • mackabeemackabee Member Posts: 4,709
    It figures. Any state that would claim the Red Sox as their team would find a way to screw the consumer out of their car for three weeks. I bet Billicheat had something to do with it.
    ;)

    No, we don't do it that way. Customer comes in we do a new contract with vin, mileage, and add taxes, title, registration, and processing fee and they drive away happy.

    image
  • mackabeemackabee Member Posts: 4,709
    Bigbutr, next time consult the Master Toyota salesman. I would have put you on a 4 cyl Camry Le (MSRP $21,984) for $199.00 a month, 12k miles per year, for three years and only $1999.00 plus tax, title, registration, no security deposit.
    Mack
  • mackabeemackabee Member Posts: 4,709
    Screw them. Do your 6pm delivery and re-schedule them at YOUR convenience. Some people are very inconsiderate of our time.
    :mad:
  • jmonroejmonroe Member Posts: 8,989
    Ok, guys. Got it or do I have to explain it like the pizza example for a lease?

    NO…GAWD NO. Don’t put us through that again. :cry:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • speterson1speterson1 Member Posts: 228
    Don’t think I would want to be a framer right now.

    Neither would I, I hate crafts and dealing with people who obsess over the correct matte color all the time would get old. ;)

    Sorry Richard I beat you to it...
  • hairgalhairgal Member Posts: 24
    Well it makes no sense to me why Toyota would say that those charges are included if the Distrubutor is going to turn around and charge the same amount. and fyi on my sticker it does not say MSRP total it says Distrubutor Total Charges and that is added to the MSRP. Like I said Ive bought lots of cars and never had one read as this one does.
    and I find your panties in wad picture very offensive..I know I can be a pain in the butt when Im trying to find out information. All of this could have been avoided if Toyota did not have their little disclosure about the DPand H being included. I still dont get it but I can let it go................................................gone...........smile..bye bye
  • isellhondasisellhondas Member Posts: 20,342
    I'm surprised you aren't used to it by now.

    A lot of people simply don't care. They will show up whenever it pleases them.

    If I'm off at 5:00, I will no longer wait around for a customer who says they wil be in at 6:30 "or so".
  • jkinzeljkinzel Member Posts: 735
    Didn’t see that one coming. :P

    I’m sitting here at 6:40 drinking my first cup of coffee reading this: Matte color? What the ?? :surprise:
  • fezofezo Member Posts: 10,386
    Beginning to worry about br. Hope explorerx4 is ready to post bail.

    Maybe his 6 o'clock delivery was for 6 AM today...
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • imidazol97imidazol97 Member Posts: 27,681
    >Commonwealth, don't you know. Have to share the wealth...

    That would mean the wealthy would share their wealth also with all the poorer folks in Mass. Doesn't it??? :confuse:

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • jmonroejmonroe Member Posts: 8,989
    Maybe his 6 o'clock delivery was for 6 AM today...

    I think you may have found the problem.

    Those car biz guys only pay attention to numbers not letters. :shades:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • madmanmoomadmanmoo Member Posts: 2,039
    Kinda sad that I'm lurker now. Ahh well.... I check in from time to time.

    If anyone was still wondering.... selling Porsches is still the greatest move I've ever made. What a blast. Hours, clients, cars, money..... everything is better.

    Now back to lurking.

    -moo
  • jkinzeljkinzel Member Posts: 735
    Beginning to worry about br.

    Ya, been thinking the same thing.

    This is "almost" as exciting as waiting for the next chapter in Macks continuing sagas of which he has been quite negligent in completing.

    Okay BR, What happened?
  • alamocityalamocity Member Posts: 680
    I'm like you, I don't understand the additional charges either and the dealerships certainly can't/won't explain what they are really for. One local Toyota dealership actually wanted to charge $798.00 for dealer prep, explanation given we check to make sure tires are properly inflated and oil and other fluid levels are correct, needless to say I walked away laughing.
  • armydavearmydave Member Posts: 29
    Consumers reports is in the process of using a gaus meter so they can measure EMF levels in a bunch of cars as well as the hybrids. They say in the meantime, don't panic.
  • mackabeemackabee Member Posts: 4,709
    "and I find your panties in wad picture very offensive..I know I can be a pain in the butt when Im trying to find out information. I still dont get it but I can let it "

    There is nothing offensive about the picture. And it's "panties in a bunch" not wad. We can see where your mind is at. :blush: It's a floor lamp for God's sake!

    It's not that difficult. The bottom price on the sticker is at the bottom. Are you blond?
    Mack
    :shades:
  • british_roverbritish_rover Member Posts: 8,502
    Oh it just about was...

    So they finally show up at 5:15 but the son isn't there yet. They start going over the paperwork but the father doesn't like how it is set up even though it is set up exactly how they wanted it in the first place which was overly complicated. They want to put it in a company name now or something I don't know whatever I don't car its not worth 150 bucks I will tell you that.

    The son finally shows up at about the same time that my 6:00 PM delivery shows up and an appointment that our Used Car manager made for way early that afternoon finally shows up as well.

    The used car appointment owes 16,500 dollars on a ML320 that is worth about 3,000 dollars :surprise: :surprise: :sick: :mad: :cry: so she is completely screwed. Some Brooklyn dealer completely shafted her and told her by New York state law they had to charge her 18 percent interest.

    ok back on track. Its decided that the 4:00 PM people will have to pick up there car tomorrow at 5:00 because we can't make the changes to the paperwork without first going back to the bank for a re-approval. They finally leave and I finish up the deliver on the 6:00 PM people but by now it is almost 8:00 pm.

    Luckily the 6:00 PM people are really cool and they even offer to take us out for drinks after the delivery.
  • fezofezo Member Posts: 10,386
    "Luckily the 6:00 PM people are really cool and they even offer to take us out for drinks after the delivery."

    I love a happy ending...

    We worry about you you know. Write once in a while... :P
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • chikoochikoo Member Posts: 3,008
    2009 Manufacturer's Suggested Retail Price, excludes the Delivery, Processing and Handling Fee of $660 for Cars and $685 for Trucks, Vans and SUVs.

    link title
  • chikoochikoo Member Posts: 3,008
    We had a great month. Set a record for new car sales and for the first time ever we were the #1 volume Ford Dealer in the state.

    If this is hard times then I will take them year around.


    Awesome.

    On the same note

    Sales at Big!Lots were up 25% compared to last year.
    Similar gains were seen at Wal*Mart and Costco.
  • mikefm58mikefm58 Member Posts: 2,882
    Luckily the 6:00 PM people are really cool and they even offer to take us out for drinks after the delivery.

    See...... We're all not a royal pain in the [non-permissible content removed]..... :)
  • laurasdadalaurasdada Member Posts: 5,196
    "The body politic is formed by a voluntary association of individuals: it is a social compact, by which the whole people covenants with each citizen, and each citizen with the whole people, that all shall be governed by certain laws for the common good."

    I was only intimating that the Ma. gov't plays Robin Hood. However, once they steal from the rich, I'm not sure that it goes to the poor. More towards rich gov't agency pensions...

    We are the home of the Big Dig!

    And, Mack, you gotta get over your Boston sports envy!

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • joel0622joel0622 Member Posts: 3,299
    All I want out of the Goverment is for them to secure my borders and guarentee my sovereignty. Other than that leave us the hell alone and and let the free enterprise system work. We all have survival instincts and if they would just let the system work we all would be GTG.
  • greanpea68greanpea68 Member Posts: 1,996
    GP: We're in Mass. The State Gov't, in one incarnation or another, has to be involved in every possible financial transaction so it can get its cut. Commonwealth, don't you know. Have to share the wealth... Just not so much with the 'ol hard working middle class...

    LOL.... I figures that to be the case but I wanted some input from other states...

    But ain't that the truth..... :surprise:

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    It figures. Any state that would claim the Red Sox as their team would find a way to screw the consumer out of their car for three weeks. I bet Billicheat had something to do with it.

    LOL>>>> :)
    GP
  • greanpea68greanpea68 Member Posts: 1,996
    And, Mack, you gotta get over your Boston sports envy!

    That was great Laurasdad!!! :shades:

    GP
  • mackabeemackabee Member Posts: 4,709
    That is definitely a bogus charge. A few years back we were blowing Camrys out for $16,990.00 plus freight and PREP. The prep fee was $499.00 and we were told to explain it to the customer like they did to you. I put them on the carpet on it and told them I was not going to lie to a customer and my deals would be without the prep charge. I'm all for making a profit for the dealership but when it comes to misrepresentation count me out. :shades:
    Mack
  • mackabeemackabee Member Posts: 4,709
    Follow this link: link title

    What does it say at the bottom line.? MSRP $18,700
  • mattandimattandi Member Posts: 588
    link took me to the "Select a model to begin" page
This discussion has been closed.