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Stories from the Sales Frontlines

16146156176196202003

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  • jipsterjipster Member Posts: 6,296
    All in favor say aye. AYE,AYE,AYE,AYE,AYE.......the motion is passed!

    Congratulations Richard!!


    Now hold on a minute thar Baba Louie! Here I've already spent all this money flying Lil' Kim and her posse in to speak at next weeks fund raiser, and you guys have already claimed victory?

    This electoral process has been a sham all along. I can only imagine who is behind all of this, pulling the strings of Sir Richard... it can only be the puppet master himself, out to split apart and destroy the last remnants of Team Jipster... THE TIDESTERNATOR! :mad:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • madmanmoomadmanmoo Member Posts: 2,039
    At the Verizon Ampitheatre?
  • imidazol97imidazol97 Member Posts: 27,676
    A friend had a car in a dealer for repair. The mechanic took it on a test drive with the owner riding along. The mechanic rear-ended a car at the stoplight. Mechanic hopped out and walked back to the dealership.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • isellhondasisellhondas Member Posts: 20,342
    Years ago, we owned an Acura store.

    An idiot kid on a test drive in an Integra managed to hit a pole while doing something fast and stupid.

    He was killed. The salesperson was hurt but not badly.
  • greanpea68greanpea68 Member Posts: 1,996
    The last two customers I had both boought. Both of paid sticker. I can't remember the last time I wrote sticker deals back to back... One was a Sentra and one was a Hybrid... :shades:

    GP
  • oldfarmer50oldfarmer50 Member Posts: 24,209
    "...out to split apart and destroy the last remnants of Team Jipster..."

    Better watch out, the hosts have shut down another board that incurred their wrath. Our hosts are benevolent dictators, but dictators none the less. :cry:

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • sterlingdogsterlingdog Member Posts: 6,984
    Oops! I did slip up, didn't I? My apologies to graphicguy. Jmonroe is such a great grandfather model. He is forever looking out for me. :shades:

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Not to worry. You can still run. We have a two party system. :P

    Richard
  • obyoneobyone Member Posts: 7,841
    Better watch out, the hosts have shut down another board that incurred their wrath.

    What board was that?
  • jmonroejmonroe Member Posts: 8,989
    Jmonroe is such a great grandfather model.

    I never really thought of going that far. However, if you could give me pointers on how to make it to "great" grandfather, I'm all ears. So far I'm just great at being a grandfather. :D

    You more than most should know how to write what you mean :P

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    A few more silly postings, it'll be THIS board!

    Yes, feeling grumpy today...must be the heat and the fact that we have no A/C in the house.
  • houdini1houdini1 Member Posts: 8,351
    I think a lot of people are taking some "tongue in cheek" posts way too seriously. Get a sense of humor already!!

    2013 LX 570 2016 LS 460

  • gogiboygogiboy Member Posts: 732
    "BTW, you did an excellent job as Richard III while I was on vacation. I think that gogiboy should nominate you."

    Richard--

    I'm happy to offer a second to the nomination for imidazol. He seems to stay abreast of developments as well as anyone.

    Before you visit Mack to get a Solara I think you should test drive a Lamborghini Gallardo. I just had a ride in one last week and the acceleration was breathtaking. Of course visits to the gas station will be more frequent and require premium grade. The owner told me that individual tires were $600 and that brake pads are $900. I didn't have the stomach to ask if that was for all four, two or one wheel. He did say that scheduled service costs have really dropped since Audi bought them. His daily driver is a Mercedes E class AMG so I guess he prefers big engines. The AWD V10 in the Gallardo made my mid-engine MR2 feel pretty puny.

    Gogiboy
  • jkinzeljkinzel Member Posts: 735
    must be the heat and the fact that we have no A/C in the house.

    "Heat Pump" Best investment I have ever made. Reduced heat bill, air conditioning in summer. It came in a pick-up truck and the installers drove cars.
  • tidestertidester Member Posts: 10,059
    Better watch out ...

    Oops! You used the wrong emotorcon. I am sure you meant one of these: :):D;) :shades:

    tidester, host
    SUVs and Smart Shopper
  • oldfarmer50oldfarmer50 Member Posts: 24,209
    "...What board was that?..."

    'Are gas prices fueling your pain?' on Automotive News.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • oldfarmer50oldfarmer50 Member Posts: 24,209
    "...You used the wrong emotorcon..."

    Anything you say master...er..your hostness...er...just don't delete me.Ahhhhhhh! :):):):):)

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • obyoneobyone Member Posts: 7,841
    Glad it wasn't Chronic Car Buyers Anonymous. ;)
  • graphicguygraphicguy Member Posts: 14,121
    j.....riichard....it's OK. Graphicguy sometimes doesn't know who Graphicguy is..... :)

    Spoke to my friend who just bought the new Accord. She said she got a phone call from the Nissan store (if you remember, they wouldn't give her a price....only payments).

    Got to give him credit for being creative. SM manager asked if she'd bought a car. She told him she did....an Accord. He said he'd show her how to unwind the deal (would love to have heard his advice on that) so she could buy the Altima.
    2024 Kia EV6 GT-Line AWD Long Range
  • jmonroejmonroe Member Posts: 8,989
    She said she got a phone call from the Nissan store (if you remember, they wouldn't give her a price....only payments).

    Got to give him credit for being creative. SM manager asked if she'd bought a car. She told him she did....an Accord.


    What’s going on lately with this stuff? It has to be something in the atmosphere.

    Tale No. 1:
    A couple weeks a go I mentioned that Son #1 was looking for a minivan and went to a Honda store to get a price on an Odyssey and the sales guy gave him a price and when he didn’t like it, more or less said, “take it or leave it”. He left, went down the road and bought a Town and Country. He was leaning towards the T&C because of the price and the options and the Honda guy made the decision easy.

    This past Friday the Honda guy called and said, “let’s talk”. Waaaay too late. End of tale no.1.

    Tale No. 2:
    Last week a neighbor went to this same Honda store to look at an 08’ Accord demo with 5200 miles on it.

    The sales guy (different sales guy from tale no. 1) gives him a crazy high price for it and immediately says the famous line, “it’s really a new car because it hasn’t been titled and it has the remainder of the new car warranty left on it”. My neighbor has the opinion (like myself) that if has that many miles on it, it’s a used car. He continues the conversation saying if they would give him the full warranty he’d offer more but he still wasn’t paying the price that was first given. More conversation then he finally leaves, goes across town, buys an almost identical demo (200 more miles and a different color). His wife actually liked the color of the one they bought better and they both liked the price much better.

    This past Saturday, the dealer that left him walk, called and says, “If you’re willing to pay $200 more (than the original price given) you can have the FULL warranty. So when would you like to come over”? He said, “I’ll be over in a few months when I’m due for an oil change. I bought at XYZ Honda (store across town) and I got a better price than you were willing to give me on Wednesday. Another lost sale at this same dealership, all because they didn’t want to talk business when it was time to talk business.

    Today with a slow down in sales, especially 6 cylinders like the van and the Accord, that seems ludicrous/arrogant to me.

    Yeah, I’m convinced, it must be the atmosphere. We live too far apart to blame it on the water.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jkinzeljkinzel Member Posts: 735
    I’m getting the same attitude from VW dealers in Tacoma about the diesel Jetta, pay the price if you want it and the price is high because its popular and we can get it.

    I can wait at this point, I don’t need a new car right now. I’m not out to try and screw the dealer, but I’m not out to get screwed by the dealer.

    I’ll wait if I must.
  • madmanmoomadmanmoo Member Posts: 2,039
    Good lord..... asking for the MSRP on a hot vehicle is getting "screwed"?

    Wait if you can, but don't act like this is getting screwed by anyone. It's supply and demand. Demand is high, supply is low.... prices go up. Sound familiar?

    Did you just wake up and find yourself in a capitalist country?

    -moo
  • micosilvermicosilver Member Posts: 212
    Good lord..... asking for the MSRP on a hot vehicle is getting "screwed"?

    The only problem is that most dealers want ADM for this car. I am taking a lot of orders, because I am the only dealer in the area that doesn't add ADM to these cars, other ask for at least $3,000 over MSRP for 2009 Jetta TDI, which is not even here yet.

    Mico
  • dino001dino001 Member Posts: 6,191
    So... we have 3K ADM on car that is more expensive than its gasoline counterpart by another couple of grand. Lets say total 5 thousand. Allright - but we save on fuel, don't we? Initially they claimed off-the-sky 50+ mpg, today it's TBD, but reports are more like high 30s ... (How can you miss it by that much? It's not even UK to US gallons, it's way over - somebody must have looked at wrong specs and then posted them). Lets say it's 40 vs 29 on the 5-cyl gasoline).

    So, at 15K/year we get savings of 140 galons or so. Assuming the same price (not true - diesel is usually more expensive) of $4/galon we get $600/year, which leads us to over 8 (EIGHT!!!) years of driving to recoup the purchase price difference. Of course with higher resale value of diesel, it might be less than that, but YEAH - MAKES PERFECT SENSE to buy a diesel 3K ADM. Totally :sick:

    2018 430i Gran Coupe

  • jmonroejmonroe Member Posts: 8,989
    I’m getting the same attitude from VW dealers in Tacoma about the diesel Jetta…

    I’m not out to try and screw the dealer, but I’m not out to get screwed by the dealer.


    Hey ‘tug’…I think you’ve gotten your answer, wait for it to COOL off or maybe find a little love in a COLD car. Those HOT ones will kill ya.

    I’m waiting for the next chapter (oh no, not another Mack thing)…1) you still have hot pants, 2) you’ve now found a dealer that doesn’t impart ADM, 3) you’ve now fallen in love with a COLD car, or 4) you're true to your word and "will wait". Does anyone really do that anymore? OK, I forgot you're over 50 . :confuse:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • chikoochikoo Member Posts: 3,008
    AYE.....Yay....

    I was late, but does it matter?
  • chikoochikoo Member Posts: 3,008
    u mean HVAC?
  • jmonroejmonroe Member Posts: 8,989
    Assuming the same price (not true - diesel is usually more expensive) of $4/galon we get $600/year, which leads us to over 8 (EIGHT!!!) years of driving to recoup the purchase price difference. Of course with higher resale value of diesel, it might be less than that, but YEAH - MAKES PERFECT SENSE to buy a diesel 3K ADM.

    There you go again ‘dino’; you’re trying to bring rational 5th grade math into the emotional car buying thought process. Save yourself from this kind of talk…let it go already. :sick:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jkinzeljkinzel Member Posts: 735
    Good lord..... asking for the MSRP on a hot vehicle is getting "screwed"?

    MSRP + $4k is not MSRP, it's getting screwed. I'll try again this winter.
  • chikoochikoo Member Posts: 3,008
    There you go again ‘dino’;

    Ha ha....

    I have to say that what kind of a lifestyle is one living when he cannot afford a $50 jump in gas bills per month, but willing to pay just that much more per month for a new car that saves maybe $50 in gas bills per month?
  • chikoochikoo Member Posts: 3,008
    -- prohibit lenders from making a loan without considering a borrower's ability to repay a home loan from sources other than the home's value.

    -- bar lenders from making loans without proof of a borrower's income.


    eh?
    when I purchased my house, i had to provide proof for all my income and bank balances too......I thought this was standard practice, and that "lying" by the agent about the proof was what got the lenders in trouble. How are they going to prevent that?
  • lemkolemko Member Posts: 15,261
    Ughhh!!! I got suckered into going to a Primerica meeting about ten years ago! For those unfamiliar, Primerica is the Amway of the insurance/financial world! They used to be known as A.L. Williams.

    I can't believe Amway actually airs television commercials nowadays. I thought everybody already knew what a bogus organization they are!
  • jmonroejmonroe Member Posts: 8,989
    How are they going to prevent that?

    Maybe they're smarter now?????????

    More deceitful????? :(

    I'll bet you never thought of those. :P

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jimbresjimbres Member Posts: 2,025
    When I picked up my Canon printer at a local repair shop this morning, the employee who waited on me explained that Canon U.S.A. would probably send me a customer satisfaction survey. She went on to say that she hoped that I would give her shop high marks. Just to make sure that I got the point, she handed me a copy of Canon's survey form with the desired responses checked off. Attached to the form was a note from the owner of the shop asking me to contact him if for any reason I was less than completely satisfied or if I needed help completing the survey.

    Even without the prompting, I'd probably give this shop top grades. They finished the job ahead of schedule, the printer now works perfectly & no money changed hands. (The work was done under warranty.) Still, I had to chuckle at the pervasiveness of the CSS mentality.
  • klumpsklumps Member Posts: 1
    I just bought a car on 7/10/08. I traded in two cars for one and the dealer said that my finance company might have a problem because of the inequity but worst case would be changing some things around and having us re-sign. I just got a call stating that they need a down payment of 5700.00 or use their other financial company which would raise the rate by 1.25%. Do I have the right to say no, or what? I need to go in tomorrow to meet with the finance manager and want to be prepared for battle. I traded in my car on a used 06 that KBB'd out at 22K and had about 8K in inequity.
  • oldfarmer50oldfarmer50 Member Posts: 24,209
    "...Good lord...asking for MSRP on a hot vehicle is getting "screwed"?..."

    I don't think it's all about the price in these situations, it's about the attitude. It's the flip side of the customer attitude I was posting about a while back. That "gotcha" mentality. The salesman has a car that is hot and so he is going to take his "revenge" for all the grinders he has ever had to suffer.

    This brings back an experience my wife and I had back in 1980. After putting up with another "oil crisis" in 1979 we were leaning toward a more fuel efficient model. One of the cars we looked at was a diesel Rabbit. At that time it was a hot model.

    As soon as we told the VW salesman what we were looking for his demeanor changed faster than Dr. Jeckell to Mr. Hyde. He proceeded to "tell" us what the conditions were under which he would honor us with the ability to buy this car. As I recall, no test drive was permitted, there was a several thousand dollar non-refundable deposit, no color or option choice and a six month wait. He also demanded an answer right then and there.

    Our feet gave him his answer as we went across the street and bought a Dodge Omni which gave good service for the next seven years and cost about half as much. I have never been back to a VW dealer since.

    The real problem was not all the conditions, it was the arrogant attitude with which they were presented. Bad behavior is bad no matter what side of the table it comes from.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • isellhondasisellhondas Member Posts: 20,342
    I know.

    I have to be very careful as not to come off as arrogant when I get asked about civics and Civic Hybrids. In the Prices Paid forums they think I'm arrogant when I try to point out the lack of inventory on these cars.

    I try hard not to come off that way but I guess I do in the minds of some people.

    Markets change constantly in ways that favor buyers and sellers alike.
  • oldfarmer50oldfarmer50 Member Posts: 24,209
    "...i had to provide proof for all my income and bank balances..."

    When I bought my new car I came with all my pay stubs and tax returns. They asked for NOTHING before financing 26K which included the sales tax and even the registration.

    Of course having an 800 credit score might have helped but it still seemed a little loose with the checks and balances.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • chikoochikoo Member Posts: 3,008
    dang...u r smarter than a 5th grader :)
  • madmanmoomadmanmoo Member Posts: 2,039
    You do have a right to say no. You're in a bit of a pickle though, that's for sure. I'm assuming that they have both trades and you've been driving the new vehicle. If that's the case, then they performed a 'spot delivery'. If you don't want to pay the extra, then walk away from the deal. Get your cars back and find another deal.
  • jipsterjipster Member Posts: 6,296
    The last two customers I had both boought. Both of paid sticker. I can't remember the last time I wrote sticker deals back to back... One was a Sentra and one was a Hybrid..

    Is the Sentra that hot it's going for sticker? Or, did the buyer just lay down for you?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • jmonroejmonroe Member Posts: 8,989
    Of course having an 800 credit score might have helped but it still seemed a little loose with the checks and balances.

    Thanks for bringing this up, ‘farmer’.

    I too have an excellent credit score (those were the words from the mortgage people when I bought my last three houses) I’m not bragging because when we re financed the house in 2003 Mrs. jmonroe had a score 15 points higher than mine because I had a Home Depot charge card in my name only and at the time we applied for the refinance I had a $2300 dollar balance because they were offering 0% for 6 months so I took advantage of this when I extended the deck. She was going to write the check in 2 weeks just to be sure we didn’t come close to the 6 month deadline. Do you know what it’s like to live with someone who, every time she gets the chance says, “you’re the deadbeat of the house and without me we couldn’t have re financed at the rate I got for us”. :mad:

    Ok, now to what I wanted to say before my rant:

    What is the average credit score that you car guys see?

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • madmanmoomadmanmoo Member Posts: 2,039
    Ok, so some salespeople might be jerks about it. Fair enough.

    Put yourself in the selling position now. Let's say you purchased a 4 cylinder Civic 3 years ago and want to sell it now. Great car! They are in huge demand right now. Will you play by market conditions as well and sell them for only 15% less than you paid? Or will you say, hrm, this car should really be worth about 30% less than what I paid originally. I'm going to sell for that.

    Market conditions apply everywhere.
  • madmanmoomadmanmoo Member Posts: 2,039
    Before? Low to mid 600's. Now? 800's.
  • fezofezo Member Posts: 10,386
    Boy, does that Rabbit story ring a bell. I had enough of VW arrogance for a lifetime with my experience with them.

    I did once go look at a Passat in 99 and actually the folks there were OK but thought of the reliability and relative costs of repair talked me out of it.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • hondamattnjhondamattnj Member Posts: 53
    eh?
    when I purchased my house, i had to provide proof for all my income and bank balances too......I thought this was standard practice, and that "lying" by the agent about the proof was what got the lenders in trouble. How are they going to prevent that?


    Stated income mortgages. You didn't have to prove income. They just went off your assets and credit.
  • hondamattnjhondamattnj Member Posts: 53
    Do I have the right to say no, or what?

    Yes. You can return the car and take your trades back. Do you intend on hanging onto this new car until the loan is paid off?
  • roadburnerroadburner Member Posts: 18,331
    The real problem was not all the conditions, it was the arrogant attitude with which they were presented. Bad behavior is bad no matter what side of the table it comes from.

    My wife and I had a similar experience back in 1984. It was during the "voluntary import quotas". Accords were the hot ticket and every Cincinnati Honda dealer we visited tried to pull some sort of scam. My father in law was a "Buick Man" so we went to the dealer he used and finally ended up with a new Skylark T-Type, which wasn't a bad car actually. Thanks to that experience we never considered a Honda again. We never considered anothe Buick either, but that was all my doing. Well, I would take a 1970 GSX...

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • jipsterjipster Member Posts: 6,296
    In the Prices Paid forums they think I'm arrogant when I try to point out the lack of inventory on these cars.

    hmmm... maybe I'll pay a visit to that discussion and straighten those guys out for you. May help me get a few more votes if my fellow Edmunds members see that I take a proactive approach to today's forum problems.

    Sienna was pretty hot back in '04. Can't say I ran into any "arrogant" salesmen. Most seemed like your average guy/girl. A particular Nissan salesman (Quest) stood out though. Loaded down with all the bling... nice armoni suit. Said he just moved to our city 6 months to take care of his sick mother. His business card though noted he had been salesman of the year at that dealership for like 4 years.
    Duhhhh!!!

    edited: thanks up for the heads up on the interesting reading in the Civic discussion. I guess basically you are telling people what they don't want to hear.

    post from prices paid: i.e isellhondas" really is so biased. I feel so bad for people who believe the advice this guy gives. It just equates to higher prices paid by the consumer. He really should start his own forum somewhere, not here
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • verdugoverdugo Member Posts: 2,288
    MSRP + $4k is not MSRP, it's getting screwed. I'll try again this winter.

    No, it's the market. You're being smart. Obviously somewhere out there a baby seal wants a Jetta Diesel.
This discussion has been closed.