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Stories from the Sales Frontlines

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  • bretfrazbretfraz Member Posts: 2,021
    Many of the same situations have happened to Zaino users. For example, it has been proven that Zaino cures male pattern baldness and can make you approx. 10 years younger.

    Lexus owners who use Zaino on their cars are the richest, best looking and most successful people in the world. This fact was borne from a global survey of the top 1000 wealthiest people on earth. A whopping 93% owned a Lexus and polishing their cars with Zaino.

    And don't even start with Lexus owners who use Zaino AND own Apple computers!
  • imidazol97imidazol97 Member Posts: 27,676
    Let me put my Lexus key in my safe deposite box. I'll retire.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • astegmanastegman Member Posts: 171
    Silly me; I just finished a lease on an RX300 and gave it back last month (and didn't get another Lexus). Dang; had I known, I'd have kept it and financed my son's college education! Drats! :mad: ;)
  • snakeweaselsnakeweasel Member Posts: 19,592
    I dropped Lexus keys in a box and found $15,140 in the box. Not only that but I found a dog, a hat, a shoe, a car and some deeds to some property :shades:

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • corvettecorvette Member Posts: 11,296
    Well, two out of three ain't bad (Apple and Zaino user here).
  • scott1256scott1256 Member Posts: 531
    You could do that - but be sure to empty it regularly so the money doesn't burst the box at the seams.
  • british_roverbritish_rover Member Posts: 8,502
    Tueadsy I roll into the office around 8:20 or so. I was outside talking with one of the techs for a few minutes before I get settled for the day.

    Our receptionist comes out and says there is a sales call that just came in.

    I basicly run to my desk...

    :confuse:

    That is what you are probably thinking I bet.

    Why would he run???

    Well I have never had a sales call before 8:30 that was not a very serious buyer where money was no object.

    I answer the call and get a very interesting story.

    A nice gentalman who had his Range Rover break down on him over the weekend. It was the first major break down he had ever had in it over nearly four years of ownership.

    It was towed to a body shop close to him but about two hours away from our dealership.

    He told me that whenever he has a major break down on any of his vehicles he just buys another one. He said he wanted a Black on Black Supercharged Range Rover with Walnut wood trim.

    I didn't have one in stock but I thought I might be able to get one from another dealer. His Range Rover was being towed into our dealership later in the day and that as long as we could give him a fair price for the tradein and get him the SC Range Rover he wanted he would pick up the new vehicle on saturday.

    I manager to find the Range Rover at a dealership one state over call him up and tell him that I have secured the vehicle and I am just waiting on his old range rover to come in.

    It doesn't come in Tuesday...

    I call and herass the autobody dealership but they won't tow it in as they are waiting on a vehicle that is being repaired down the street from us and they don't want to make two trips.

    After many more phone calls I finally get them to commet to bringing the Range Rover in on Thursday. The vehicle finally comes in thrsday afternoon and as soon as it comes in I call up the client letting him know what we will buy it for. We talk for a few minutes back and forth and settle on a value.

    I have another trucker waiting for the ok to go pick up the New Range Rover. I call him as soon as I get off the phone with the client and tell him to go pick up the SC Range Rover.

    The next two hours are spent working with the clients wife getting all of the lease applications filled out and faxed back and forth.

    Friday morning the SC Rover is all polished up and inspected then myself and one of our drivers deliver it to the clients house two hours away. All of it was done over phone fax and email and I still have not met the husband as his wife was the only one home and she signed all of the paperwork.

    He leased the SC Range Rover and the lease would have been 2,200 dollars a month but he took a over 15,000 thousand dollars from the tradein and put it into the lease. We cut him a check for the differance.
  • tsgeiseltsgeisel Member Posts: 352
    He told me that whenever he has a major break down on any of his vehicles he just buys another one.

    Wow. That's a luxury I hope to have someday.

    Did you find out what was wrong with the trade-in before you did all the paperwork? Anyway, it sounds like he got a pretty good deal out of it.
  • isellhondasisellhondas Member Posts: 20,342
    Sorry...but I can't resist...

    If he buys a new Range Rover every time he has a "major break down". you will sell him a car every year or so!

    :)
  • british_roverbritish_rover Member Posts: 8,502
    Yeah it was a blown front diff.

    An unfortunate design flaw legacy from BMW found in nearly all 2003 MY and early build 2004 MY Range Rovers. Many early BMW X5s also have the problem.

    The truck was still under warranty for a few more months so it is ok. We will fix it and at that time decide if we want to try and sell it our send it to auction.
  • grandtotalgrandtotal Member Posts: 1,207
    He told me that whenever he has a major break down on any of his vehicles he just buys another one.

    I do that too, though in my case I had a 7.5 year old Corolla and the windshield washer bottle was empty. Well, I was getting fed up waiting for something to actually break. Smile
  • biancarbiancar Member Posts: 965
    Well, I was getting fed up waiting for something to actually break. Smile

    Ha!

    Yeah, that's kinda how I am with my Nissans. I replaced one after someone ran a red light against me and totalled my 8 year old, perfect up 'til then, Stanza, and then recently just had to buy a 350Z roadster as a supplement to the Maxima, which currently has 85,000 miles on it and won't be replaced until it's got 150k, at least.

    But reliability can be SO boring, huh? Wait forever to be forced into buying a new car, thus slowing down the whole American economy.

    Thank heavens for Range Rovers, seems like they have to be replaced a lot more often. And at those prices, guess they're contributing three times as much to the GNP, too. ;)
  • british_roverbritish_rover Member Posts: 8,502
    If you think we are expensive go stroll into the nearest BMW, Merc, Porsche dealer.

    Expect to pay 10,000 to 15,000 more for a vehicle with less equipment.

    The funny thing is as unreliable as Land Rovers are supposed to be no one in our sales staff has ever had one break down on them. Including our GM who has been selling Land Rovers since around 1996 when they were very bad.

    Just about all of us have been stranded in off brand models though.

    One guy has had two Subarus break down on him. One was brand new a 2005 with only 12,000 miles that had some kind of tranny failure when he took it home one night after it was traded in.
  • explorerx4explorerx4 Member Posts: 20,725
    some relatives have 2 rx-330's. got a chance to drive one right after full service at 35k miles. new tires and brakes. :confuse:
    there was an idle vibration i could feel through the steering wheel. clear coat paint was peeling off the left rear quarter, too.
    the interior was nicely finished. most comfortable drivers seat of any toyota product i have ever driven. the driving experience was better than our escape, but not as good as the explorer. don't i will be sold one.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • volvodan1volvodan1 Member Posts: 188
    Quick question for my fellow salespeople. What do you do for thank you gifts? Keychains, hats, etc. are the norm. Any other ideas.....maybe something out of the box. I'm trying to think of unique (and cost efficient) thank yous.

    Also, I have been selling for 4 years now and I'm starting to get some repeat business. I havent been the best at after the sale follow up. What habits have any of you got into to stay in touch with customers?

    I appreciate any suggestions.
  • corvettecorvette Member Posts: 11,296
    Maybe all their staff was busy, but I dropped by a Lexus dealer this afternoon, browsed around the lot for about ten minutes, and couldn't get them to give me the time of day. I was going to take an IS brochure, but they were out. :confuse:
  • snakeweaselsnakeweasel Member Posts: 19,592
    But reliability can be SO boring, huh? Wait forever to be forced into buying a new car, thus slowing down the whole American economy.

    Unless you're burning the money you would spend on a new car you won't be slowing down the US economy.

    Anyway I am going to push for 200K on my daily drive. :shades:

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    What were you driving? Couple of months go I stopped by my local friendly Lexus store in my daily drive, a 2000 Hyundai Elantra, and was completely ignored. A few days later I was driving by in the Caddy so I thought I would try something and stopped in again. I was greeted as I walked in the door.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • cccompsoncccompson Member Posts: 2,382
    The neatest thank you gift I've ever received as a buyer came in a somewhat large box that was delivered with the vehicle. Inside were two large heavy duty plastic coffee mugs (imprinted with the dealer name) along with a couple of helium ballons.

    While I don't drink coffee for some reason I found this to be delightful. Perhaps it was due to the fact that they delivered the unit 90 miles to my house and then drove my trade back - it seems to me that I should be the one giving a gift!
  • graphicguygraphicguy Member Posts: 14,123
    corvette....don't know which one you went to....Performance or Riverside (both owned by Dever), but I had nearly the same experience at both. Hard to get any sales person to talk to me. Once I did, they acted like they were doing me a favor.

    Riverside was the worst. I made an offer on an IS. Sales guy goes to get manager's approval. Didn't come back after 30 minutes. So, I just left.
    2024 Kia EV6 GT-Line AWD Long Range
  • corvettecorvette Member Posts: 11,296
    I went to the Lexus Store of Lexington, and I was driving a Volvo S80. I parked in front in clear view of the sales area. Seems like the dealers in Cincinnati are the same?

    I think they are owned by Toyota On Nicholasville, which is next door and doesn't enjoy a very good reputation. A friend recently purchased an IS there, though, and was very happy with the way she was treated.
  • div2div2 Member Posts: 2,580
    About a year ago I was in Lexington KY for a conference. On the way back home I decided to stop by Transport Cycles to see if they had any interesting used Ducatis or Triumphs. I was driving a 645Ci convertible from BMWNA's press fleet because I was writing a Roundel article about the car.
    The big sled had an MSRP of $84700. I parked it right in front of the shop. You want to guess how many people asked if they could help me?
    Zero.
    Now, if they wouldn't give the time of day to a guy driving a $85000 car, I shudder to think how they'd treat me if I had showed up in my muddy 1999 Jeep Wrangler.
    Morons.
    I wound up buying a Triumph Speed Triple. But not from Transport. And they don't get my parts business either.
  • tidestertidester Member Posts: 10,059
    Inside were two large heavy duty plastic coffee mugs ...

    <Groan!> I do drink coffee and the last thing I want is another plastic coffee mug! :)

    tidester, host
  • snakeweaselsnakeweasel Member Posts: 19,592
    I do drink coffee and the last thing I want is another plastic coffee mug!

    Oh now you say it, just after I sent you that "Worlds Greatest Edmunds Host" plastic coffee mug. :P

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • tidestertidester Member Posts: 10,059
    Gee thanks - I take back what I said! ;)

    tidester, host
  • corvettecorvette Member Posts: 11,296
    That's pretty bad... I don't think I'll be getting a motorcycle anytime soon, though! My parents have suggested something more visible, like an armored Brinks truck or a yellow Humvee. :)
  • div2div2 Member Posts: 2,580
    I have always wanted a 5 series BMW and I really like the early 2000's models... plus now that they are a few years old they are little more "affordable", but still I am not sure I would want the maintanence costs of them.

    The six cylinders are very reliable and maintenance costs can be sigificantly reduced by finding a good independent BMW shop. Learn to do the simple stuff like oil/fluids/brakes/plugs and the cars are pretty cheap to run. I wish we still had my wife's 5er, but she wanted an X3 and political considerations mandated keeping the Wrangler. The V8s are sweet but a bit more problematic. That said, I no longer need to own the Jeep so I'm looking at a high mileage 540i to use as my daily work hack.
  • british_roverbritish_rover Member Posts: 8,502
    Yeah go with a 2000-2002 530I and you will be happy. Have it inspected by a BMW tech that knows his stuff before hand. Changing the oil on that engine is easy just have to get used to the idea of a canister style filter.
  • jmonroejmonroe Member Posts: 8,989
    ...Changing the oil on that engine is easy just have to get used to the idea of a canister style filter.

    rover,

    VERY interesting that you mention this.

    I just did (yesterday) the first oil change on my wifes 2006 Hyundai Sonata, LX, V6 with 1603 miles on it that I bought in June. I knew it had a canister oil filter since I had to buy it from the dealer because none of the 8 autoparts I called listed one for this car. All said 'dealer item'.

    However, because of my stubborness, it took me 10 minutes to find the devil. When I pulled the plug to drain the oil, I could not see it from down there, so I look up on top of the engine could not see it up there either. So I go back down under the car figuring I had to miss it but again I couldn't find it. Back up top again, this time I removed the 6 screws holding the plastic shroud on top of the engine; hoo ray, I found it, hiding under there.

    Just like anything you haven't done before, you have to learn a little bit. No big deal, now I'm an expert. I think.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • british_roverbritish_rover Member Posts: 8,502
    Yeah they can be tricky to find.

    On cars with a cannister filter you should take off the oil cap, remove the drain plug and then remove the canister filter. Make sure you give the canister filter a good long time to drain through the oil plug or you will end up with a lot of dirty oil left over in the engine.

    I would always wipe out the inside of the canister with a clean lint free rag as well to help clean out more dirty oil.

    When the first ecotec motors from GM came out a few years ago we had some issues with the oil capacity. Because of where the filter is unless you crack the top of the canister cover and let it sit for a several minutes after you take off the plug not all of the oil drains out. You should remove the old filter clean the canister and then insert the new filter before you replace the oil plug.

    We found that as much 0.5 quarts of oil would remain in the engine if you did not follow that procedure.
  • isellhondasisellhondas Member Posts: 20,342
    Cannister type oil filters went away 40 years ago!
  • british_roverbritish_rover Member Posts: 8,502
    hahahahhah

    Nope europeans have continued to use them for years and now they are making a comeback with domestics as well as they are integrated with europe more.

    Short list of what I can think of that has a canister filter.

    Most BMWS
    Most Mercs
    GMs with the ecotec 4 cylinder
    older VUEs with the 6 cylinder from Opel
    2002-2006 MINI Cooper's with the Pentagon 1.6 litre
    Not sure if the next gen MINI will have a canister

    All I can remember off the top of my head.
  • mac24mac24 Member Posts: 3,910
    Cannister type oil filters went away 40 years ago!

    .......and they're back again. Of course, kits are now becoming available to convert them to the spin-on type!
  • snakeweaselsnakeweasel Member Posts: 19,592
    All I can remember off the top of my head.

    I believe the Hyundai Azera has one too.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • british_roverbritish_rover Member Posts: 8,502
    Yeah if that is what Jmonroe said he had then it does. I was just naming off vehicles I have worked on and so could personaly verify.

    Ohh the 6.0 Powerstroke diesel in Ford trucks and vans is also a canister filter.

    A very large very expensive one. When that engine first came out ford dealerships were charging over 50 dollars for that filter.
  • graphicguygraphicguy Member Posts: 14,123
    OK....I know where that's at. There's that whole stretch in Nicholasville where there's a bunch of stores. Not familiar with them, though.
    2024 Kia EV6 GT-Line AWD Long Range
  • kyfdxkyfdx Moderator Posts: 265,907
    That is where my uncle bought his Lexus.. He never had anything bad to say about them, but he hated the Toyota store..

    Edmunds Price Checker
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  • jmonroejmonroe Member Posts: 8,989
    ...Because of where the filter is unless you crack the top of the canister cover and let it sit for a several minutes after you take off the plug not all of the oil drains out. You should remove the old filter clean the canister and then insert the new filter before you replace the oil plug.

    rover,

    Thanks for confirming that I did it right.

    Yes, I wiped out the canister housing with a lint free rag but with only 1603 miles on it, I&#146;m sure you can imagine that this was hardly necessary but I&#146;m picky when it comes to stuff like this and wouldn&#146;t have felt right not wiping it out. My housing sits totally vertical on top of the engine (drivers side), no angle whatsoever. So draining should not be a problem. I always find something to neb around with while the oil drains, so I&#146;m confident that all of the oil that could drain out did.

    Packed in the box with the filter were two o-rings. The larger one fit on the housing cover and made contact with the inside of the housing, not the top edge, and a much smaller one that fits on the bottom of the plastic piece that goes inside the filter and fits into a machined groove on the bottom of the housing. Obviously, since they were provided, I used them.

    I have a question, since I&#146;ve never had a car that has taken a canister type filter before (have only used the traditional canned screw on type on ALL my previous cars), is this o-ring arrangement typical with canister filters? Another unique thing was that the guy at the dealers&#146; parts counter provided, separately, an aluminum crush-washer for the drain plug. I never saw this before either.

    BTW, this filter costs almost $14 with tax. On top of this, the engine takes 5 qts. plus 20 oz. of oil for the dip stick to show full. Therefore, I guess you won&#146;t see anybody doing an oil/filter change on these engines for $22.95.

    Thanks again,

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • div2div2 Member Posts: 2,580
    I have a question, since I&#146;ve never had a car that has taken a canister type filter before (have only used the traditional canned screw on type on ALL my previous cars), is this o-ring arrangement typical with canister filters? Another unique thing was that the guy at the dealers&#146; parts counter provided, separately, an aluminum crush-washer for the drain plug. I never saw this before either.


    BMW has used this arrangement since the early nineties.

    BTW, this filter costs almost $14 with tax.

    A BMW filter runs around six to seven dollars. I checked out an STP filter at AutoZone; it was made in some Third-World country and cost five bucks more than the OEM German BMW filter. Go figure...
  • snakeweaselsnakeweasel Member Posts: 19,592
    BTW, this filter costs almost $14 with tax. On top of this, the engine takes 5 qts. plus 20 oz. of oil for the dip stick to show full. Therefore, I guess you won&#146;t see anybody doing an oil/filter change on these engines for $22.95.

    First off oil change places buy this stuff in bulk and can most likely get a lower price than you can get. Secondly I know no place that does a $22.95 oil change.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • chikoochikoo Member Posts: 3,008
    the latest Mazda 2.3l DISI engine also has it.....since it was made for europe primarily.
  • british_roverbritish_rover Member Posts: 8,502
    Yeah the O-Ring and crush washers are normaly included. Not all cars need a new crush washer everytime but it is good insurance to use the washer.

    I can't remember if it is a Merc or a BMW but one of those two has this really complicated canister set up.

    When you remove the top off of the housing you get this 8 or so inch long thing that pulls the filter out as well. It looks like this multi-level tower from the dark ages or something. The first part is about 2.5 inches long and has a tiny O-ring smaller then the diameter of your pinky finger. After that is a slighly wider part with another O-ring. About 2 inches after that it gets wider again and has another O-ring. There are four or five different diameter O-rings and levels to match them.

    It all looks very over engineered and expensive to replace when someone invetiably rounds off the plastic nut on the top of the housing with the wrong size metal socket.
  • jmonroejmonroe Member Posts: 8,989
    ...A BMW filter runs around six to seven dollars. I checked out an STP filter at AutoZone; it was made in some Third-World country and cost five bucks more than the OEM German BMW filter. Go figure...

    Like I said in post 3486, none of the auto parts stores I called had a filter for my 2006 Sonata, LX, V6 so I had to go to the dealer. I would only use Purolator, KLN, or maybe a Fram oil filter but I would never buy anything again that has the name STP on it. After using Armoural on a dash and having it turn 'purple' (originally Gray) and then cracking, I stay away from that brand altogether.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • corvettecorvette Member Posts: 11,296
    The Toyota store there has really awful ratings on Dealerrater.

    I didn't know Swope owned (or is somehow affiliated with) Courtesy Pontiac Acura until the salesperson volunteered that they could get me any new car Swope offers.
  • jmonroejmonroe Member Posts: 8,989
    ...Secondly I know no place that does a $22.95 oil change.

    snake,

    You live in the wrong place. Here in the Pittsburgh area, there are tons of them and a few years ago I even went to one of them that was recommended and didn't have a problem. Although I certainly wouldn't go to the vast majority that advertise this price.

    Maybe you better move,

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • corvettecorvette Member Posts: 11,296
    As far as the o-rings go, my experience has been that, like crush washers, it's not the end of the world if you lose one of the new ones and have to re-use the old one. I wouldn't count on them being lifetime components, though.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Maybe you better move,

    What? That would require leaving my job, my friends, my family, my wife....ok, I'll be right over. :blush:

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • jmonroejmonroe Member Posts: 8,989
    There are four or five different diameter O-rings and levels to match them.

    It all looks very over engineered...


    I agree, somebody must have been paid by the hour to design that contraption!

    Simple is usually better. That being said, why do you think the canister type filter has raised its ugly head again? I thought those things were dead forever when I was a mere kid.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jmonroejmonroe Member Posts: 8,989
    What? That would require leaving my job, my friends, my family, my wife....ok, I'll be right over.

    Stay put, I never said there was an opening in this area.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • tsgeiseltsgeisel Member Posts: 352
    if I ever felt I needed a "luxury car" I don't know that I would go Lexus.

    If I ever felt I needed a luxury car, the Bentley convertable recently reviewed on Inside Line gets my vote. If I'm going to spend that much money in one place, I'm not just going to whole-hog, I'm going to go overboard.
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