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Stories from the Sales Frontlines

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Comments

  • delthekingdeltheking Member Posts: 1,152
    Of all cars--He goes and buys a dead brand Saturn...Beats me.. He deserves the depreciation on that !! ;)
  • rlsonlinerlsonline Member Posts: 43
    Thank you! Exactly! :)
  • mikefm58mikefm58 Member Posts: 2,882
    LOL, thx for the story, and no disagreement here.
  • graphicguygraphicguy Member Posts: 14,120
    rls.....yes, indeed welcome to these boards.

    What types of lux cars do you represent? Used? New? Exotics? Bentley? Masserati? Rolls?

    There's a dealership smack dab in the middle of downtown Chicago (not far from Loyola U.). Whenever I go to Chicago, I always make a point of just window shopping, sometimes actually entering their dealership. They seem to be used to "lookers". I can't afford any of the cars they sell (well, maybe if I liquidate my house). But, they usually have cars on the street in front of the showroom, as well as inside. Lambos, Ferarris, Bentleys, Rolls, Lotus....just about every exotic you could think of. Neat place to visit.

    My local Infiniti dealer said that it takes about 3-4 months from time of first contact with a potential buyer to the time they sign the papers and roll out in their new Infiniti. He said normally it takes 4-5 visits before a deal can be struck, too. He said he's used to it.
    2024 Kia EV6 GT-Line AWD Long Range
  • rlsonlinerlsonline Member Posts: 43
    I'm not THAT luxury. . one step down.

    I'm in Northern Virginia. We sell Used luxury. BMW's, Mercedes, Infinity, Audi, Porsche, Cadillac. . .brands like that.
    And, yes, same here. We hardly ever sell on the first visit (maybe 20% of the time). Usually it is about a 2 - 3 month process. . .

    We do also get our share of lookers, which we are used to, but that is why we do the whole sit down to see where they are in the process before putting them 'in' a car! If they aren't thinking of buying and willing to give us a credit app, they don't go on a test drive. . .Period!
  • fezofezo Member Posts: 10,386
    And, of course, show you their guns....
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • lrguy44lrguy44 Member Posts: 2,197
    Welcome to our world - rarely a first visit sale. Several years ago LR did an analysis that said the average buyer took 4-5 visits.
  • fezofezo Member Posts: 10,386
    I must be an oddball. I tend not to take that long in matters. Either the salesman scares me off altogether or I buy for the most part.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • isellhondasisellhondas Member Posts: 20,342
    Then I'm an oddball too.

    I can't understand the people that take four visits and two months to decide to buy something.

    But, that's me.
  • rlsonlinerlsonline Member Posts: 43
    I wish I had more like you! Honestly, most of the people who come to buy a car from us do their research, but they are also snobby people who want the best everything. . .
  • sterlingdogsterlingdog Member Posts: 6,984
    edited February 2010
    "OMG, what were the boys like?"

    They were about like the girls. It was my first year teaching. The federal government told me that if I would teach in this high risk school, they would "forgive" 20% of my student loans for each year that I stayed. I didn't know until the first day of school that I was the only Caucasian among the students and faculty. I had to "prove" myself. I stayed three years and reduced my loans by 60%. It was quite an experience---remember the movie "Blackboard Jungle"? After those three years, teaching was a breeze. :D

    To stay on topic: What type of cars did the students drive? They drove faculty cars if they could find your car and/or the keys. :P

    Richard
  • jayriderjayrider Member Posts: 3,602
    C'mon isell, I could easily take up to a year to buy. Visit the dealer every week during the weekly sales meeting. Kick a few tires, read the brochures,drink the free coffee and use the bathroom. Ok -- who wants me. :P
  • sterlingdogsterlingdog Member Posts: 6,984
    Actually, they have a nerve being snobby. After all, they are buying "used', not new. ;)

    Richard
  • rlsonlinerlsonline Member Posts: 43
    That's true. . .but, if you knew this area, you would understand why. . .It's actually a smarter option. The people around here are rich as all get out, they CAN buy whatever they want. . .For instance, one of the leading players of the Washington Redskins, just bought a car from us. . .
  • sterlingdogsterlingdog Member Posts: 6,984
    I agree with you. I may be a grinder, but at least I'll do it all in one visit. :P Doing your research negates more than one visit.

    Richard
  • tallman1tallman1 Member Posts: 1,874
    After those three years, teaching was a breeze.

    I taught inner city kids when I started... but they were in the primary grades. I never saw any guns or knives but there were stories. I stayed in those kinds of schools until I moved to the dark side. Loved the kids.

    We did have a car stolen from the school parking lot at one place. A student didn't do it though. ;)
  • sterlingdogsterlingdog Member Posts: 6,984
    I see your point. Also, I would imagine that the real luxury cars were taken care of by the previous owners. Then again, some may not care about car maintenance. I am familiar with your area. There is a lot of money there. My taxes pay for some of their salaries! :mad: :D

    Richard
  • rlsonlinerlsonline Member Posts: 43
    Completely correct. We get them directly from the original dealer. . .Mercedes, BMW, etc. . .And, they just came in off lease, so they are held to very high standards as far as maintanence and such. We NEVER buy a vehicle if it has even been touched by an accident. We're actually really good here.

    And, sorry about the whole taxes thing. I'm, of course, in the same boat as you!
  • british_roverbritish_rover Member Posts: 8,502
    My record for longest time from initial meeting to final sale and Land Rover was 18 months.

    I have no idea how many times they came in at least a dozen.
  • rlsonlinerlsonline Member Posts: 43
    Now, thats a little insane, but kudos on the follow up for that! :) Takes a true salesman to not tell the customer to just have a coke and a smile and go away!!!
  • michaellnomichaellno Member Posts: 4,120
    I agree with you. I may be a grinder, but at least I'll do it all in one visit.

    Well, I should think so, given that you're traveling to the next state to do the deal!

    Can someone be considered a grinder via e-mail?

    And, if I'm up to date, Joel needs some pictures of your Explorer in order to do a fair trade assessment.

    Seems like you may have a price on the '09; it's just a matter of getting to a compromise on the trade in value.
  • graphicguygraphicguy Member Posts: 14,120
    isell....it took me 6 months of research before I bought my plasma TV. :P

    It took me a year to decide on a builder to build the house I'm in.

    Then again, it didn't take me near as long to conceive my son with his Mother. :P
    2024 Kia EV6 GT-Line AWD Long Range
  • exb0exb0 Member Posts: 539
    but, if you knew this area, you would understand why

    I know the area, I live in the area, but I don't understand why. To me, when it comes to luxury cars especially European, if I can't afford to buy or lease new, I sure can't afford to maintain and repair used.

    BTW, which town is your store in?
  • rlsonlinerlsonline Member Posts: 43
    Sterling. . .right between Lansdowne and Great Falls. . .2 very high income brackets!

    And the difference is, if it is 2 years old, it is usually about 40% less expensive to buy and it is still under warranty for 2 or 3 more years depending on brand! So, overall cost for vehicle decreases in some cases in the $50K range from new to used!
  • isellhondasisellhondas Member Posts: 20,342
    edited February 2010
    " We NEVER buy a vehicle if it has ever been touched by an accident"

    Why not? A scratch on the rear bumper is technically "an accident" and this will usually show up on a Car Fax.

    A minor fender bender if properly repaired hurts nothing. A modern body shop will restore a car to just like new condition.

    If we see a car has an accident history, we will ask the owner what happened. If it was a major accident, we won't keep the car. Otherwise, we will REALLY inspect it for frame or hidden damage and if it checks out, we will sell the car always disclosing the accident.

    Some shoppers are bothered by this and others don't care.

    Our "extra" car is a 1993 Ford Explorer that we bought from the origianl ownder three years ago. He made sure I knew it had been ROLLED when it was six months old! He wanted them to total it but they wouldn't. It did something like 13,000 in damage at the time.

    He drove it 12 troublefree years. It tracks straight, has no rattles and is still tight. Had he not told me, I wouldn't have known.

    Also, for 2300.00, I really didn't care.

    No, we wouldn't have kept this one on our lot!
  • rlsonlinerlsonline Member Posts: 43
    That is great in that situation, but the cars that we sell are all 2006 - 2009. . .currently. We used to sell cars with minor dings and dents and fender benders and we found that the type of customer we have doesn't stand for it!
  • exb0exb0 Member Posts: 539
    edited February 2010
    I know that area well. I am surprised that the Great Falls folks would drive east to buy cars, or anything for that matter. Anything other than Tysons would be beneath them. Now, Cascades and Lowes Island would be right up your alley. Pretentious enough to want to do drive luxury, but can't swallow the price of the new.
  • verdugoverdugo Member Posts: 2,288
    To stay on topic: What type of cars did the students drive? They drove faculty cars if they could find your car and/or the keys

    LOL That was too funny. Glad you survived (and hopefully your car did too).
  • isellhondasisellhondas Member Posts: 20,342
    Oh, I know. The people who buy the type of cars you sell are a different breed.

    We do buy a lot of high end cars at the auction and we will buy a prior accident car if we can see the damage was minor and properly fixed.

    I just sold a beautiful BMW X-3 that had a minor accident reported. Nobody could see anything. All of the VIN stickers were in place etc. I would have bought it myself without blinking an eye.
  • british_roverbritish_rover Member Posts: 8,502
    I sold a X3 like too a few years ago.

    Everything on it looked perfect except for one of the 3.0 badges wasn't 100% level but it was so minor you would need a laser level to tell or really be looking for it. I didn't notice it at first till the customer ran his own internal report on the car.

    The guy that bought it ran an independent insurance company and found that it had been involved in an accident and needed $5,300 in repairs. Well $5,300 in repairs on a nearly brand new BMW could just be a bumper cover, fender and wheel/tire. The price as cheap enough and no frame damage was done to the car so he bought it.
  • isellhondasisellhondas Member Posts: 20,342
    I always tell people that they could get in an accident at anytime themselves.

    Not the end of the world.
  • tjc78tjc78 Member Posts: 16,941
    Accident history is a big to deal to most people. Case in point on my '06 Avalon about 6 months before the end of the lease my Grandfather's neighbor backed into my driver's side fender. Car needed a new fender, the plastic wheel lining and paint/blend (pearl paint 3 stage). Total was around $1500 IIRC. When turning the car back in they asked me about accidents. I explained the fender repair, how it happened etc. They made me dig up the original body shop estimate, the insurance appraisal you name it. They weren't very pleasant about it either, pretty much threatening me. I guess they wanted to cover themselves when wholesaling the car out.

    FWIW the repair was completely perfect and I seriously doubt any one would have picked up on it.

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic

  • driver100driver100 Member Posts: 32,586
    Then I'm an oddball too.
    I can't understand the people that take four visits and two months to decide to buy something.
    But, that's me.


    But Isell...you don't care what color the car is, what options are on it, what model it is, what engine it has, if it is automatic or stick.......so of course you can buy a car in 5 minutes. :P

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,586
    remember the movie "Blackboard Jungle"?

    I remember the blacboard jungle. I went to a high school reunion a few tears ago and I was surprised at how many teachers gave up after one or two years....because they were placed in an inner city school.

    Glad they didn't steal your car, best to drive a Prius or something they wouldn't want.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • grandtotalgrandtotal Member Posts: 1,207
    If they aren't thinking of buying and willing to give us a credit app, they don't go on a test drive. . .Period!

    Suppose the buyer does not need credit. Still no test drive?
  • rlsonlinerlsonline Member Posts: 43
    We take it on a case by case basis. . .You can get a feel for someone rather quickly.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Of all cars--He goes and buys a dead brand Saturn...Beats me.. He deserves the depreciation on that !!

    Dollar wise he could have had more in depreciation on the luxury car than on the Saturn.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    I'm with you. The only reason my last purchase was two visits was that my wife wasn't with me when I first stopped by to do a quick look at the car.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    Also, I would imagine that the real luxury cars were taken care of by the previous owners.

    Don't count on that. I have known people who buy new luxury vehicles every year. They know that they won't have the car long and do nothing in the maintenance department and do little to keep it nice.

    And when I say no maintenance I mean it, not even an oil change.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • isellhondasisellhondas Member Posts: 20,342
    I'm surprised they even cared. They should be lucky the damage was minimal.

    Even if it were a major accident, if it had been professionally repaired they couldn't do a thing except take the car back.

    Generally, the greater the value of the car, the more people care.
  • lrguy44lrguy44 Member Posts: 2,197
    Having been in high end for almost 13 years, I can tell you that a VAST majority of the trades and off lease purchases we make are in great shape. Service records are up to date. Our big expenses on recon are if they are traded needing tires and brakes. Those are just mile related and may be part of the motivation to buy new.
  • sterlingdogsterlingdog Member Posts: 6,984
    "Can someone be considered a grinder via e-mail?"

    Of course. Did you not see my posts? (51281-51284)

    "Joel needs some pictures of your Explorer..."

    He doesn't really. He's offered me $5K sight unseen.

    "Seems like you have a price on the '09..."

    No, not yet. My counter was on Monday afternoon. It is now Thursday afternoon. I haven't heard from him as to my counter offer.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Well! You little devil! We've been friends all of this time and you never told me that you owned an Explorer! I know why. You just wanted me to buy a Honda from you. :P

    Richard
  • explorerx4explorerx4 Member Posts: 20,718
    edited February 2010
    i been staying away from your discussions with joel, but i don't think there was any room for a counter offer on your part, based on the price he posted for his vehicle and what was offered for yours(sight unseen).
    hopefully, either way, there is no hangover.
    just to refresh me memory, what is the difference between the selling price and your trade in value? if you don't mind me asking.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • sterlingdogsterlingdog Member Posts: 6,984
    They never got their hands on my new convertible because I drove my wife's beat up Tempest to school. It had been her car in high school. They weren't the least bit interested in it. :D

    Richard
  • jipsterjipster Member Posts: 6,296
    edited February 2010
    i been staying away from your discussions with joel, but i don't think there was any room for a counter offer on your part, based on the price he posted for his vehicle

    Shouldn't have posted my numbers before, but there is always room for a counter offer. I would say there is a big difference in a salesmen (joel) saying,"This is the sale price", and "This is as low as I can go on the price of the car."
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • explorerx4explorerx4 Member Posts: 20,718
    i didn't go back to look, but it seemed like a pretty substantial price break on the '09 from the asking price posted on the website.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • isellhondasisellhondas Member Posts: 20,342
    I think in the past year I have driven that Explorer MAYBE 100 miles. In November I took it in and had the studded snow tires installed for 80.00. It hasn't snowed once. At 165,000 miles it still runs well.

    " Eddie" (Eddie Bauer) always starts. It handles like crap and I won't take it over 60-65.

    I would buy yours but a 2WD is saleproof here.
  • stickguystickguy Member Posts: 53,330
    I've been to sterling. My sister lives in Herndon, and took me to a party there once.

    There are a couple of surprisingly large stand alone high end used places near me (philly area).And neither one is in a particularly wealthy part of the area (but they are reasonably close).

    Tons of inventory. Especially BMWs. And one place seems to specialize in Mercedes. Must have 30 that I can see just driving by.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • sterlingdogsterlingdog Member Posts: 6,984
    Don't feel that you should stay away from the discussions on the deal. I value your opinion just as I do the others. My counter which put us apart $1,588 was based partially on two things. One, I would have to pay around $400 for the parking sensors. Two, I just can't see paying for a DOC fee over $200 so I offered to split it with him at $188. The remaining $1,000 is a negotiation tool based on the economy, the supply and demand factor, willingness to purchase out of state, my research, etc. I don't feel that my counter offer is unrealistic. Others may not agree, including Joel. That is perfectly ok. We all think differently.

    Richard
This discussion has been closed.