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KarenS, "CR-V: AC Compressor Issues" #178, 11 Aug 2006 5:50 am
I haven't seen any news articles about the CR-V compressor ... yet. :shades:
Are you still in warranty?
I'm just thinking I should prepare for the worst-- if they somehow tell me that the warranty period is over, etc., when I take it to a Honda dealer tomorrow, then I'm thinking I'll need to contact the Honda corporate office.
Also-- thanks for the clarification on the deadline. Sorry to ask silly questions, but this is new to me, and I'm glad this forum is here.
Don't be afraid. Honda will help you somehow. My 91 CRV has 90,000 and does not have warranty, my compressor is busted and after much bickering, Honda will cover everything, except the labor ($314), which it's a good deal considering the total cost which is over $2,000.
My suggestion is that you first call Honda and get a case #, and then give this to the dealer and they will work it out among themselves.
Your car is newer than mine and with less mileage, so they will cover all expenses....hopefully. good luck.
I have to say, thanks to this forum, a lot of people are saving lot's of money on a problem that Honda has, but don't want to divulge to the public.
Don't be afraid. Honda will help you somehow. My 91 CRV has 90,000 and does not have warranty, my compressor is busted and after much bickering, Honda will cover everything, except the labor ($314), which it's a good deal considering the total cost which is over $2,000.
My suggestion is that you first call Honda and get a case #, and then give this to the dealer and they will work it out among themselves.
Your car is newer than mine and with less mileage, so they will cover all expenses....hopefully. good luck.
I have to say, thanks to this forum, a lot of people are saving lot's of money on a problem that Honda has, but don't want to divulge to the public.
FYI: Honda CR-V was initially sold in Japan in 1996. There was no Honda CR-V in 1991.
I guess people don't put much stock in to the idea of being non confrontational related to this. If you've read the posts, people are getting resolution. IIWM I wouldn't start the process by being antagonistic. You reap what you sow.
Read message #171 about Volvo's lack of response for the same issue. Honda could easily do the same, but they are not. People should give them a little credit.
Anyway...I'll be looking at a RAV4 now. That's a lost sale for Honda. They should be stepping up to the plate rather than making people play customer relations roulette.
If they can change that in the next few weeks, my faith will be restored. Toyota eventually said that they would pay for sludge related repairs for 8 years from the date of purchase for all 1997-2002 Toyota and Lexus vehicles with the problem engines. Honda needs to look at that as a blueprint and get on top of this before the Internet gets on top of them and their reputation.
1990 4runner sold after 289,000 miles
1998 Civic Sold
2000 Accord Sold ( 04 Forester)
2000 Lexus RX300 ( Current)
2006 Crv (Current)
All purchased new
The problem was just like you guys said it would be, and the response was wonderful--all costs covered, including the diagnosis. How we all survived without this series of tubes (yes, the internet), huh? :shades:
I have a 2002 Honda CRV and just love it - I have a little over 72,000 miles on it and at 62,000 miles it started using oil - 2 quarts in 500 miles - to make a long story short - Honda basicly rebuilt my engine at a cost of $6,100 which they paid for most of - we paid a minimal amount.
This is our 5th Honda - we have driven nothing else since 1980.
Now my air conditioner has died - it goes in Wednesday for a diagnosis.
What do you all think my chances are that Honda will pay for at least part of the repairs if it is the compressor?
Just 8 months ago they shelled out a chunk on this car.
This is the first Honda we have had that has given us any trouble.
Thanks for your replies.
Cat
showed them the initial inspection. I started out like honey but turned to vinegar after my experience with Honda Consumer affairs. My case manager reminded me of the SNL customer service skit with Cheri O'Teri snapping "Simmer down". Her response was that Honda has no responsibility once the vehicle hit 36,001 miles, and the browbeating didn't end there. My response to Honda if they'd listen
is to remind them that there was a time when GM was the "Mark of Excellence" before they handed their market share over to Japanese brands. As a previous GM owner (in the 80's), Honda reminds me of their arrogance.
It'll only be a matter of time before Honda hands their market share over to the Korean makes - with their 6yr/60,000 bumper to bumper warranties. I'm disappointed with Honda and wont be back. :lemon:
MY HISTORY: PURCHASED NEW IN 2003 WITH 100,000 MILE EXTENDED WARRANTY (HONDA CARE FACTORY WARRANTY!)
1. AT 88,378 OUR A/C CRASHED AND WAS REPAIRED UNDER WARRANTY. (COST OF REPAIR ON DEALER BILL $1500.00)
2. AT 89,962 IT CRASHED AGAIN & THE HONDA DEALER FOUND OUT THAT HONDA HAD A SERVICE BULLETIN THAT SAID WHEN THE A/C WAS REPAIRED THAT THE WHOLE SYSTEM HAD TO BE REPLACED BECAUSE OF POSSIBLE CONTAMINATION ANYWHERE IN THE SYSTEM.
THIS WAS AGAIN HANDLED UNDER WARRANTY. (COST $2000. PLUS)
3. AT 110,000 MY A/C COMPRESSOR CRACKED. HONDA SAID THAT THEY WOULD PAY FOR HALF THE REPAIR...
HERE IS MY BEEF: SHOULDN'T AN AIR CONDITIONING SYSTEM LAST LONGER THAN 20,000 MILES? WHAT GUARANTEE DO I HAVE THAT IN ANOTHER 20,000 MILES IT DOES FAIL AGAIN?
I LOOK AT IT THIS WAY...HONDA SHOULD REPAIR THE SYSTEM AND I PAY 1/4 THE COST OF THE REPAIR WITH AN ADDITIONAL 75,000 UNCONDITIONAL WARRANTY INCLUDED! I HAVE BEEN TOLD BY THE HONDA DEALER THAT MY PART OF THE REPAIR WILL BE ABOUT $1200. TODAY 8-26-2006
I HAVE SINCE TALKED TO SEVERAL HONDA DEALER SERVICE MANAGERS AND THEY ALL SAY THAT THE CR-V HAS HAD AIR CONDITIONING PROBLEMS FOR SEVERAL YEARS. JUST GREAT! I GUESS I WAS SMART PURCHASING THE HONDA CARE 100,000 WARRANTY, HUH!
I researched over the weekend and found this site. Thanks! I called the dealer today, mentioned the failure. He was not surprised but said he had heard that Honda was only paying "part" of the cost of repair. He told me to call Honda myself, since "you can help you better than I can help you." That made sense to me, so...
Called Honda this afternoon and got a case number. The only questions I was asked were the VIN and mileage (96k). The rep said that I should have gotten the diagnosis first. Rep was pleasant and seemed not at all surprised at the failure. Anyway, I then called for an appointment. I will report what happens.
I had Honda motorcycles all my life and loved them. This is my first car, and I bought it for reliability. We have had some part of the suspension fail ($370) and some computer chip ($420); otherwise, all is ok. But I must say it is not the most reliable vehicle I have owned.
Car was assembled in Japan, by the way.
I took the time to complete your survey.
Please extend the courtesy by taking a moment to read the following.
The A/C compressor in my Honda blew on the way to Grand Island from Omaha earlier this month. The Honda dealer in GI (where I purchased the car) told me that their service department is closed on Saturdays. I then took the car to an independent repair shop and was charged for an inspection - and also surprised to learn that I was facing an expensive repair. I called back to the Honda dealer in GI who recommended that I contact O’Daniel Honda once I returned home. The following Monday, I stopped in to O’Daniel and explained that I was charged for an A/C inspection in GI and was wondering if Honda is willing to provide some kind of “Goodwill” assistance. They asked me to bring the car back on Tuesday with all the service records. I did and later on Tuesday, they told me that Honda declined to help and that they’d repair the car for $1,800. I declined and was surprised to learn that they charged me $85 simply to ask Honda for Goodwill assistance. I asked to speak to the Honda rep that made the decision and was refused. With no confirmation that the call even took place, I paid the $85 dollars to get my car back (with greasy smudges on the exterior finish and interior carpet). I could also tell that they never bothered to review the service records that I provided.
I contacted Honda Customer Service and shared my concerns with a polite individual who then mentioned that someone would be contacting me in a couple of days.
Two days later [case worker] left me a message to call her. I tried to contact her leaving a couple of messages that weren’t returned. Finally I mentioned to the person answering the phone that I was unable to reach her. She put me in touch with [case worker].
[case worker] was hard to understand, partly because of how her voice comes across over the phone and more importantly, her lack of understanding over concerns I expressed with Honda on my initial contact. Somehow the information I provided didn’t get communicated properly. When I tried to explain, [case worker] snapped back saying that she can decide whether Honda is going do anything at all. She continued with the browbeating explaining that Honda’s responsibility ends at 36,001 miles. Finally she said that Honda would reimburse me for the 2nd inspection performed by O’Daniel.
I checked back with [case worker] a week later leaving a voice mail message requesting an update. She never returned the call. Later that week, I spoke with the first person to take my call and got the simple question answered.
I’m surprised and disappointed that my Honda is requiring expensive repairs so soon. My question to Honda is, “How long should an A/C compressor last?” (The A/C still works fine in my other car - a 1990 Mazda Miata).
Up until lately, I had been very satisfied with my Honda and was considering the redesigned Civic. My recent experience however has prompted me to rethink my choices. There was a time when GM was the "Mark of Excellence" before they handed their market share over to the Japanese brands. As a previous GM owner (in the 80's), Honda’s behavior reminds me of GM’s arrogance. I predict that it will only be a matter of time before Honda hands their market share over to the Korean makes - with their 5yr/60,000 bumper-to-bumper warranties - if they don’t get back to the values that once made Hondas worth the higher price.
Ps. Go to Edmonds.com Forums and type in Honda AC Compressor Issues. There, you’ll find hundreds of others who are experiencing the same problem that I’m facing. What’s particularly upsetting is Honda’s inconsistent Goodwill assistance.
Hopefully Honda will respond to your satisfaction.
The diagnosis was that the A/C system needed complete replacement: $3300. Found this out yesterday afternoon. Service mgr. said he would contact Honda (using my case number)
Got a call around 2 PM today. Honda will cover parts--about $2600--and I will pay $700--labor and diagnoistic fee. I agreed.
I think this is probably fair. The car has a lot of miles, and Honda certainly didn't expect the compressor to fail any more than I did. So a shared cost is reasonable.
So I am pretty happy and will continue to support and purchase Honda products. Oh, a factor, the service mgr said, was that we had been having the car serviced there regularly. That seems to be a standard comment.
Honda is going to pay for half of my AC repair costs (I'm guessing mostly parts), so I'll only be out of pocket about $450. Apparently I caught it early before my whole AC system was destroyed. Only the compressor, coil, clutch, and dryer have to be replaced. Overall, I'm happy that Honda is helping to offset the costs, even though I see a previous poster with about the same mileage and year model got his/her AC system repair fully covered by Honda.
Followed some of the advise and called Honda Corporate, explaining the problem and stating the web site. We had owned 2 other Honda's prior to this one, but had ALWAYS gotten service from Firestone, since I have always had a good relationship with them.
Wife just informed me that Honda just called, and is going to pick up $8xx.xx of the total. Better than paying it all ourselves.
Thanks again.
I picked up my car last night. The AC is working much better, although it was 102 degrees yesterday and 99 when I left the dealership. I noticed this morning that the car was shifting much better. Maybe the gas mileage will pick up with higher grade gas. Still, 20-21 mpg highway is decent for a car it's size and year model. If the gas mileage continues to go down, I'll take it in to get it diagnosed.
I've been a Honda family for 20 years, but my next car will not be a Honda. All it would have taken for me to be happy was token cost sharing, but the attitude of the dealer was so poor that I'm turned off Hondas for good. There are plenty of well made cars around now -- Honda is not the only game in town.
mmq
After fidning this forum, I went through the recommended motions of obtaining a case# and bringing it into the local Honda dealership. The Svc Mgr called and quoted me at $2,800 and Honda would pay half (our CRV was purchased used at a Nissan dealership, with no Honda service). I called corporate and spoke with a rep who forwarded my case to a case manager. The next day I faxed a nice letter (as recommended) pleading my case for Honda to cover the repair. After playing phone tag, I spoke with the case manager on 9-1, who told me that the 50% was the decision that was made. I then, sternly but politely, explained that I am a loyal Honda driver (this is my 4th in 11 years) and I expect Honda to stand behind their product. I said that I understand that my CRV is not a certified used Honda nor has any Honda service been done to it, so I would agree to paying the labor costs. My case manager agreed and I told her this is a win-win, and to tell her boss that she just saved a Honda customer. My labor costs are $800, which I am perfectly happy with, because this message board just saved me $2,000. Thanks!!
My advice for newcomers: Get a case number. Give it to the service department at the drop-off. Wait until you get your quote, and find out who your case manager is. Fax them a nice letter ASAP explaining that Honda should stand behind their product and explain your loyalty. Your case manager should call you...do not give in to their original offer.
Thanks again for all the help on this board! Good luck to all who are still working on their case!
I suggest new compressor failure owners try to get a dealer on your side before calling Honda.
I had thought that the "reprogram" only turned off the "AC" light, not the compressor.
Actually, on mine, the compressor still comes on.... the re-programming just allows me to turn it off manually... something I couldn't do before re-programming..
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