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Comments
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
As for the comment "performance tires have a harsher ride, wear faster and are more subject to road hazards." This is a very generalized statement that is only slightly true. It is true that a performance tire will tend to wear faster than a touring tire in the exact same size simply due to the fact they have a softer tread compound for higher traction ratings.
Stating that "performance tires" are more susceptible to Road hazards is also not true. It is the size of the tire that is going to determine how easily the tire can be damaged. the shorter the side wall the easier it will be to damage the tires and wheel from road impacts (i.e. potholes, high curbs, railroad tracks). whether it is a performance, touring, or passenger all season tire doesn't make any difference.
One of the best benefit/perks to this job is that we have access to many different types of cars for first hand testing and knowledge of the products. we are also the only retail company in the world that goes to the great length for product testing so that we can relay the information to our customers ensuring they are buying the right products for their needs.
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
It appears that I will have to keep up with progress if I want to take delivery of a RX330 and the performance tires that are a part of it.
I've been dealing with them since 1997 and they've never dropped the ball once. In fact, living near Philly as I do, if I order before 2-3 on one day and select FedEx 2-day (about $25-28 on a set of tires), and the tires come out of the Delaware warehouse, I'll have them by noon the next day. You just can't beat that.
I've worked with Connor a couple of times (he sent me Tire Rack decals for one of our autocross cars), but I usually work with Brandon, no real reason, both guys are great.
I just ordered brake rotors through another store, on my son's urging, and not the Tire Rack - this other store had some whiz-bang items that my kid really wanted - whatever. The Tire Rack truly has me spolied. This other store (PLanet Performance), shipped the wrong part number, double and triple charged my Visa debit card (my checking account!) and on an original order of 4177,96, a total of $589.97 was charged and it took five weeks, a gillion phone calls, very few return calls or straight answers, and only today was it finally resolved.
Ironically, in the middle of all this, while we had the car partially disassembled, we ordered a different set of rotors from the Tire Rack, they were here the next day, and the car was on the road - if it was up to the other store, the car would still be on jack stands after a month - and I don't live in a trailer park!!
Again, in nearly 30 orders with the Tire Rack, there's never been a glitch.
Jim Lewis
OK, I have a 2003 Ody which was purchased back in April 2003. Somewhere around September I did get a flat tire stemming from a screw that I forgot to pick up while working on the other car. I had the tire fix, patched up and was good to go. I never drove the car, I took the tire out, and brought it to the shop using our other car.
Now, I see this ring all around the sidewall. I go to the nearest Michelin dealer and what they said was that because I drove the car for a long time with poor inflation thats why the tire deteriorated like it did. I could probably accept that reason except that this car for being one year old only has 7,000 miles on it. We only use it during the weekend outings. The van was never driven because we saw that it was flat when we drove it out of the garage. So now it is my words against theirs.
I have called Michelin and they basically repeated what their location had reported to me.
I don't think this is fair when we never drove the van with poor inflation. I have had flat tires before and never did they show this type of defect.
Do I have an issue here or are these guys correct and that I will have to pull out the wallet and charge $125 for a tire.
PLEASE let me know what you think.
Thanks,
According to most manufacturers, they have never made a tire with a defect, unless itis proven in court by the evidence of thousands of drivers.. (See: Firestone 500s in the '70s, or more recently Bridgestone/Firestone and the Explorer fiasco).
Since these are OEM tires, and you didn't buy them from a local retailer, you will have no one on your side. My advice is to save a lot of grief and buy another tire.
regards,
kyfdx
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You had to pick up the nail or screw somewhere else besides in your garage, so the tire was definitely driven on as it was deflating.
Not trying to be smart here, I just know there's little chance that you got a flat in your garage.
It is incidents like these that make you think about the truth about the warranty on anything. I was ready to purchase an extended warranty for the van, for the soul purpose that I think these power sliding doors will give out. While researching it, all these sales people tell me that it is covered. NOW, I am starting to find out that some internal parts aren't covered. Well if there was a way for me to keep those parts in good condition I would do it, but there isn't, so if these doors go, and the warranty won't cover it, then why bother. (sorry just venting some more).
Again thank you, and I will just go ahead and whip out that credit card.
regards,
kyfdx
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I know I got the screw from the garage because it was a screw from the car I was working on. (Funny I always end up with one extra screw when I am putting back the car I am working on.
Anyway, the screw does match the ones on the other car. Now that I think about it, you may be right that it may have punctured the tire the weekend before and I didn't notice it until the folloing weekend.
As Rex said, "Now I have guilt" for thinking these guys were scamming me.
Thanks again.
Figure this - if it was only flat in your garage, the wear ring (stress point) would've only been on the flat portion, not the rest of the tire - there would be no stress on the rest of the tire.
But relax, it was only flat on one side!!
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
I thought I read that they did not make passenger tires, but only contracted with other companies to have the tires made.
Sears told me they were German made (sirixon 4) someone on the forum said they were Japanese.
What who are they?
thanks
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
Just on a side note, and this isn't directed towards anyone specific or meant to offend anyone. i moderate several forums as well as help a few hundred customers a day, and that doesn't include emails from our website. most manufacturers tend to be leery and defensive when they have a person telling them their product is defective. the reason for this is 99% of the time when people have a problem with a product or it doesn't perform the way "the customer" thinks it should, then they consider it defective. i would say 98.9% of the time the product is not defective. i will give two of my most common situations as an example:
"I have a blister or bubble in my side wall" - these are due to impacts in the road, nothing else. to prove this fact, when your tire is dismounted you will find a rip on the inner Halybutyl rubber liner on the inside of the tires side wall. this is happens when the tire gets pinched between the edge of the rim and the pavement at the point of impact. when the air escapes past the inner lining and broken cords it causes a air to build up at the tires weakest point causing a bulge in the side wall. most people automatically assume the tire was defective.
"i just bought tires from you and they are leaking air" - Every tire produced is air pressure tested at the factory to ensure it holds air. the most common reasons for the tire losing air is because to save a few dollars most people choose not to replace their valve stems. these should be replaced every time you replace your tires. normally when tires are in stalled the valve cores are removed for faster beading of the tire. the older valve stem can have dry rotted seals and/or bodies that can be damaged during installation. taking your tire to garages that use out dated equipment can also be a problem on newer aluminum wheels. I would always recommend using a shop that has touch less mounting equipment. if they don't you can end up with scratches in the mounting bead area of the wheel or possibly a damaged bead on the tire. All of these problems can cause slow leaks in a tire that most people assume are manufacturer defects.
When the manufacturers literally have hundreds of people a day with problems similar to what i listed above calling them saying their tires are defective when there not. the manufacturers have to take a stand at some point and say it's not the product that is the problem. more than likely it is a combination of things on the vehicle.
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
I think you just made my point from above.. no offense intended.
regards,
kyfdx
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So, when a customer has a "perceived" problem with your product, 989 times out of 990, you get to tell them they are wrong. I sure hope your main focus is in sales, and not customer service. If we did that in my business, we'd be out of business.
regards,
kyfdx
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In my many years of working on cars I've also noticed punctures of any kind are rare in dry conditions. Most "sharp objects" require lubrication to penetrate a tire - usually rain (water). I have watched drivers drive over beer and soda-pop bottles without problems in the dry. I've only seen two drive over them in the wet, and both resulted in punctures.
Having spent many years in the tire and service business, plus racing autocross where tires are your main competitive edge and their importance is on the priceless level, I must say that after viewing thousands and thousands of tires, I've only seen a couple of "defects".
Most perceived "defects" are caused by damage that the owner is either unaware of or won't admit to.
I won't say that I've NEVER seen a tire defect, but unlike the old bias-ply days, it just doesn't happen much. Like one in a million - literally.
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
Not to argue with your hypothesis, but having repaired many flat tires, and replaced many, many more, I've seen a lot of strange things puncture tires - most were not screws or nails mounted in some kind of "launcher", held at that perfect 45 degree angle for proper attack. In fact, the front tire tread can pick up a nail or screw, hold it a while, then project it just right to kill the rear tire.
Personally, I've had tires fail because one picked up a 6mm allen wrench (?), a pair of pliers, rocks, glass, etc.
I find it funny when poeple feel they need to analyze WHY their tire went flat, as if they plan to take it as a personal affront against the violating foreign object.
You got a flat. Could it have been prevented? Perhaps, perhaps not. Live with it, get it fixed, or get the tire replaced. There are things that are much more important where we can utilize or analyzation skills to better good -
Anyway, I think the best way to end this is, as someone said, "the best customer is an educated customer".
Now I at least know some possible "defects" to the tires that may be my fault.
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
I am glad we have someone from tirerack here to answer questions. Welcome to Edmunds (seriously!!)
regards,
kyfdx
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The whole Firestone/Explorer thing was based on an incredibly low percentage of tires that may have had a problem. I believe it was something like 4xx out of hundreds of thousands of tires. Our wonderful litigious, over lawyered society did as they usually do and looked for deep pockets. If you want to see defective product in extremely high percentages look at what the law schools turn out. That's got to be the highest percentage of defects of anything produced on the planet.
regards,
kyfdx
(all math is approximate, but decimals are in the right place)
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The information that i posted was simply in trying to educate rather than just direct. If i tell a person what they need all they got out if it was a piece of merchandise. If i can educate them on why i recommend a certain product as well as why one product may perform better than another, then the customer also got a better understanding of the products he is interested in. this is why the Tire Rack moderates websites such as this one. It is to help the general public have a better understanding of the characteristics of the tires, wheels, suspension, and brake components they are interested in.
connor@tirerack.com
Tire & Wheel Specialist
The Tire Rack
877-522-8473 ext 269
Anyone still putting retreads on their passenger car because they're too ignorant to do some quick internet tire shopping...I'll just have to hold my tongue.
And yes, you can buy retread passenger car tires - even performance tires - but why?
You guys keep making my point for me.. According to the salesmen and manufacturers, they have never made a defective tire until they lose the case in court. It doesn't mean a tire dealer won't step up and make it right, it just means it is a long tough slog for the customer, and I recommend they suck it up and buy a new tire.
regards,
kyfdx
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This is the American way, innocent till proven guilty!
"According to the salesmen and manufacturers, they have never made a defective tire until they lose the case in court"
I may have been a salesman at one time, and a retail regional manager, but I stil attest that since 1983, I haven't seen a real tire defect in a passenger car or light truck radial tire. I've seen lots of damaged tires that the owner swore was a defect, though.
Took the tire in to NTB and had it repaired with a plug and patch. After 2 weeks, noticed that the tire was low 7 pounds. Looked it over again and could find no other nails or holes. Put it in a tub of water and found no air leaks at the plug nor the valve. Took it back to NTB and they put it in tub of water and could not find any leaks. They concluded that rim was dirty where tire bead bonds to it and they cleaned it and rebalanced it at no charge. But, guess what--- it still leaked about 1/2 pound per day.
Went back to NTB again and they examined patch, gave new valve, cleaned bead again and rebalanced. But, again, it still lost 1/2 pound per day.
Knowing that water tub did not show leaks I tried ordinary liquid dishwashing soap but could not find bubbles. Then, I bought a large bottle of blowing bubble soap that kids play with. Using the soap, I found a tiny-tiny cut in the groove, barely discernable, that bubbled up slightly. I marked the spot with chalk and took the tire and bubble soap back to NTB. They did the bubble soap test, saw the bubbles and then patched, plugged and rebalanced the tire. This solved the problem - no more lost air.
The almost invisible cut was in the vicinity of the nail hole. My theory is that the nail first did the little puncture cut and then bounced and imbedded itself in another spot on the tire. Or alternatively, there were two nails involved. One of them imbedded itself while the other just made the tiny puncture and then fell away. What say the tire experts on these theories?
You could have also gotten a puncture and had the culprit fly away due to rotation.
I'm an investigator - that's my job - I may just have to look into licensing myself and advertising as a "what caused your flat tire" investigator.
I KNOW for a fact there are people who would pay me to find out - for what reason, I don't know, nor do I know what they'd do with the information, but I've witnessed the strong determination in their eyes to establish the exact color and size of the nail or screw that violated their tire!
I get about one flat a year, while most folks seem to go years without getting one.
Why is that, Conner?
Never mind, my real question is about those plugs and patches. I had one tire fixed with a plug and patch but suffered "tread separation" a few thousand miles later. After a while you could easily see where the tire had been patched. I didn't drive that tire very long.
Is a patched tire safe to ride on and is there a limit on how many patches you can get on one tire?
Steve, Host
Just due to age, we are thinking of replacing the OEM tires, though they do not show any cracking.
In your opinion, should they be replaced, and if so, can you recommend a decent but inexpensive replacement, size P205-65-15? He is a college junior on a limited budget, and will use these year round, no snow tire change in winter.
Here in PA, at the dealership I worked at, our technicians decided that plugged tires would not pass PA inspection (pretty stringent), because that area is up to the technician. Patched tires were OK.
Steve, Host
The Maxima needed 16 inch 55 aspect. I’ve read before, perhaps Road and Track a long time ago, that a given brand and model tire can have different attributes from one size and aspect to another size and aspect. OK, but this should not mean severe pulling to one side.
I went to another independent tire dealer and bought the same brand and model tires for the Max that I had on the Accord. I noticed a pull to the left immediately. I told this to the tire dealer, but we agreed that I would check out my wheel alignment and brakes first. I then got a four-wheel alignment checkup and setup to spec at the Nissan dealer. I also verified that my brake calipers were functioning well and that the pistons were releasing and not locking the pads on the rotors.
Over the next couple of months I was back at the tire dealer many times, initially moving tires around to find the defective tire. Most of the pulling to one side or another was not minor but was very noticeable. The dealer thought he identified one tire as the defective, and then ordered and installed a new tire. This did not completely solve it and he did more moving tires around. We thought another defective tire was identified, so he ordered and installed another new replacement tire. This did not solve it. The dealer contacted the tire manufacture rep who agreed to take back the tires and give me a total refund. The dealer recommended another brand performance tire which I bought and he installed. With these tires, the Max tracks perfectly to this day.
The brand Y tires that I bought from dealers in 98 and 2002 were listed for sale by Tire Rack at those times. I notice in May 2004 issue of R & T that these brand Y tires are still listed, but only have a small amount of sizes available. I guess that the Y company has discontinued the model that I had bought.
Over the years, I have bought and was very well satisfied with summer, all-season and winter tires from company Y on a variety of vehicles. I use brand Y winter tires on the Max and am well satisfied.
I wonder why the model of brand Y tires that I bought for the Max were so defective. Were these defects in the manufacturing processes or in the design of the 16 inch 55 aspect?
The hole in your sidewall was probably caused by a meteor rock that had been trapped inside your tire/wheel assembly at the time of mounting. Once it hit the magic centrifugal mass of rotating 1,834 times at exactly 58 mph, it escaped from the inner tire atmosphere.
Actually, probably a stress area caused by a curb or rock hit - it finally failed after it was used for a while and got really warm.
Long story short, this new set and a third set also proved to be defective as the rubber chunks would fall off the tire leaving small holes. So the dealer has a fourth set set to arrive in a week. I said to myself with this track record forget it. I offered to pay the difference between the Generals and a set of Michelin LTX M/S as I thought I had wasted enough time dealing with the Generals. What a surprise when told of the price difference I would have to pay. Apparently, the General tire was worth $25 wholesale new compared to $90 for the Michelin making the difference of $260 for a set of 4. I would've objected but has shopped a similar General tire on tirerack and found that they sold it for $35 retail.
It gets even better. The dealer orders the Michelins and they send it out to a Goodyear store to have it mounted and balanced. When I picked up the truck, I drove directly to the freeway to test for a vibration and sure enough, the truck shook worse than with the Generals. Confused, I called the dealer who told me to take it directly to the installing Goodyear store. The manager was quite confused as he stated defects in Michelins are unheard of. So he removes the tire and test balances it.
The result was a 2 oz weight left in the tire by the installer. Manager was apologized, shook his head, and said good help is hard to find. All the while I'm thinking how many other cars out there that may have a similar problem....
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