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Comments
I am a very mild mannered and non-confrontational person, yet I was told to leave the first Hyundai dealership because I wanted the advertised lease deal and tried to get them to do it. As I was leaving, the manager said, "You will NOT be able to lease the Azera for under $500/mo", to which I replied simply, "I GUARANTEE you I will lease it for under $400."
The second Hyundai dealership was in another city and I made an appointment because they said on the phone they "would" be able to honor the advertised lease deal. I drove the hour to the dealership for the appointment only to find the "lease guy" was off that day and nobody else knew how to run the software. Drove all the way back home and didn't get a phone call for about a week and then they said they could only do a lease about $100 above the advertised lease deal. Cross off.
It was very obvious when I stepped in the third dealership that I was in trouble. They lied about the Azera "invoice pricing" (a VERY bad sign) and then they had some really weird add-on costs such as a "dealer name fee" of $350 for the privilege of putting "Ken Garff" on the building. I ran from that place.
Fourth dealership was a charm and I WAS able to get the lease deal ($299/mo + tax). I emailed the first dealership who told me I wouldn't be able to lease for under $500 and told them of my deal. No response, of course.
So, for me anyway, it's not at all hard to believe these supposed horror stories regarding Hyundai dealerships and, no, I don't think the customer is causing the problems. I just think a higher percentage of Hyundai dealerships suffer from incompetence than the norm. If any salesperson told me "are you sure you can afford this vehicle", I would be offended. That to me is actually a character insult. I would normally be surprised to read that that happened, but after my experiences, I'm not surprised.
I say, search and find a good Hyundai dealership and stick with them. Depending on where you live, you may have to search more than usual with Hyundai, but they're out there.
http://bayimg.com/cAkBOaabh
http://bayimg.com/DakBaAaBH
New HKS Genesis Coupe heading to Vegas for SEMA: http://bayimg.com/dAKbBaaBH
I like the H wing badge but it won't be seen in the U.S. unfortunately. Some people are saying it's a bentley knockoff as if they were the first to use wings in a logo. Hyundai's looks better anyway.
Any one know of a good service department in Southern California. Also is there a regional office and phone number in the event of a dispute with a dealer ?
Let me chime in here to comment on 'keeping up' on product knowledge.
First, I'm not quite sure you understand, by this comment, the occupational paradigm of a successful automotive salesperson.
I'll guarantee if they are successful they come to work everyday with the perspective that they are a self-employed small businessperson who just happens to have a desk in a dealership. They are not an 'employee' of the dealership, well, at least they don't think that way. This makes a world of difference in how they present themselves, treat THEIR clients and operate their business. If a sale is going to happen, they know it's b/c they initiated and followed thru on it with their knowledge and skills. The dealership issues are mere peripherals in the sales process, the greatest being advertising.
Successful salespeople know that they must not only know their product, but the competitions. As a salesperson, I knew that my product hat 5 years unlimited roadside with a hotel, food allowance, towing and accident bond, as long as it was 50 miles from home. My competitors didn't. I knew that my product had 5-Stars on side impact and my competitor had 3-Stars. I knew my product had far superior piezo microelectric processors, 4 channel abs and my my competition didn't spend the extra money on the processors and the abs was 2 channel. I also knew why 4 channel was better than 2.
It was my responsibility as a self-employed sales professional to arm myself with knowledge. So to say 'there are way too many models' for your salesperson to understand is simply not understanding the profession and believing that we're all just 'not up to it'. I was not only 'up to it', but made it my own business to ensure every 'up' was all it could be. Not only should your salesperson know his product and every product on the lot, but he should know every single competitors model.
Why? Salespeople have slow times and have ample time to enhance their product knowledge, read professional development materials, follow-up on clients or gain new referrals from clients they have.
You should expect your salesperson to be a consummate professional when you are making the second highest purchase of your life. They should be able to tell you anything you need to know about the product you are interested in, and the competitors too. And if their good they'll sell you are vehicle.
I have to disagree with that statement...as easy as it is for the many of us to post all day long and talk about the various cars that are compared to the Genesis. Hyundai has 9 vehicles that are sold in the U.S. All cars share the same basics, it's the features that separate them.
One secret a car salesman told me was, he got to know the top of the line trim of each model that way he knew everything that each vehicle COULD have. After that, it was just about remembering which trims didn't come with certain things. It's really not that difficult to keep up with the cars when you see them on a daily basis. Heck, each car is practically a cheat sheet when you look at it. I guess when you get sales people that would rather watch movies on their PC during business hours, as opposed to spending a few moments getting aquainted with product...you fail the customer and yourself (as a salesperson).
I'm not trying to disrespect you. The reason I'm playing the devil's advocate is because, just maybe, there's something different you could've done to get the car, which is the actual purpose. A positive attitude comes a long way in making a deal, and that accounts for both parties, even you the consumer. (And I'm saying "attitude" to include all mannerisms, not implying that having a negative attitude means that someone is mean or rude.) With the right attitude you can get just about any stranger to treat you nicely, even if you walk away without buying their product.
Believe it or not, I'm trying to provide some constructive criticism...but I couldn't really tell if you were on this board to ask us for advice on to actually purchase a Genesis or if you just wanted to vent about your recent bad experiences.
BTW: I've worked in customer service (membership services, restaurant business, helpdesk) long enough to tell you that even I've been rude to consumers myself, but only in extreme cases. I'm not a bad or mean spirited person, but even the most sane man can take so much.
Enjoy your new car!
Now, on to the Genesis. I bought my wife a 2007 Santa Fe last year and while I was having it serviced in mid July I drove one of the first Genesi that my dealer had. Other than a shudder in the steering at highway speeds due to misalignment, I came away extremely impressed. I tend to agree with many of the comments in this discussion regarding dealers' general lack of cache when it comes to marketing/selling this luxury sedan when it is parked next to a fleet of Accents, but once a person gets past this he/she will find an outstanding value for the price. Reliability is still an unknown, and I'll admit that my SF isn't perfect as I've had to have a few first-year bugs worked out (expect the same thing will happen to some of the first Genesis buyers) but I'm also very particular and I take it in for things most others would not even notice. I like the style, performance, price and general fit and finish of my SF so much that I'd take a chance on the Genesis were I in the market right now. I recommended a 2006 Azera to my mom and a 2009 Sonata to my brother-in-law and both are extremely pleased. Overall, I think Hyundai has a winner with this car and a very bright future too. They have come a long way from 22 years ago, when I attended the Houston auto show and there were tent cards scattered over the lowly Excels stating, "Hyundai (rhymes with Sunday)" because nobody knew how to pronounce the brand. Ironic how the tables have turned with the other automotive giants taking a serious interest in this automaker these days and, as others have noted, probably worrying quite a bit.
2024 Ram 1500 Longhorn, 2019 Jeep Wrangler Rubicon, 2019 Ford Mustang GT Premium, 2016 Kia Optima SX, 2000 Pontiac Trans Am WS6
Alas, there are still many people who pronounce it Hun-Die.
PRO ----- CON
1] BEST PAINT JOB IN AUTO INDUSTRY , OVERSPRAY ON GLASS ???
2[ RADIO- SUPERB SOUND ,DIFFICULT TO OPERATE
3] NAV SYSTEM-GREAT , LOVE VOICE ACTIVE
4] PARK ALARMS GOOD FEATURE ,BEEP TOO LOW - W/RADIO ON
5] LEATHER INTERIOR ,QUALITY VERY MODERATE
6] #####*** SUSPENSION BAD ERROR !
AWFUL BOUNCY RIDE ON POOR HWY,NEEDS
DAMPING OR OTHER FIX! IE;TIRES?
7] ENGINE FINE, TRANS -OK ,BOTH COULD USE UPGRADE
8] VERY QUIET ON SMOOTH SURFACE ,HOLD ON TIGHT ON BAD !
9] BOTH MAKER AND DEALER NEED MORE QUALIFIED HELP.
10] TWO PATCHES ON BODY L & R INFRONT OF REAR WHEEL WELLS - NEVER SAW ON ANY CAR BEFORE, DO THEY PEEL OFF ????? OR STAY ON FOREVER????
FACT :HYUNDAI WILL NEVER SATISFY QUALITY IMAGE.
MAKE A KIT AVAILABLE SHOWING CAR AS "GENESIS" [ONLY] EVERY OWNER WILL BUY
RESPONSE APPRECIATED
Cars are painted without the glass being in the body, overspray could be something else.
2[ RADIO- SUPERB SOUND ,DIFFICULT TO OPERATE
As with most stereo systems that are new to you, will take some acclimation time and once you have learned it...it'll become 2nd nature to you.
5] LEATHER INTERIOR ,QUALITY VERY MODERATE
Have you checked a Lexus ES or GS, leather is practically the same. The only real knock the interior has taken is the center console where the shifter is. Other than that, the interior has been getting praised for it's quality. Today's leather is quite a bit different than it used to be.
7] ENGINE FINE, TRANS -OK ,BOTH COULD USE UPGRADE
Why would a 290 hp 3.8 V-6 or a 6-speed manually shiftable Aisin automatic need to be upgraded???
10] TWO PATCHES ON BODY L & R INFRONT OF REAR WHEEL WELLS - NEVER SAW ON ANY CAR BEFORE, DO THEY PEEL OFF ????? OR STAY ON FOREVER????
What type of patches are you referring to? All cars are shipped with protective coverings that are stuck to the car and supposed to be peeled of during dealer prep. Maybe they were forgotten.
FACT :HYUNDAI WILL NEVER SATISFY QUALITY IMAGE.
MAKE A KIT AVAILABLE SHOWING CAR AS "GENESIS" [ONLY] EVERY OWNER WILL BUY
People won't allow Hyundai to ever satisfy quailty image, however...they must be if they have climbed the rankings to be in the top 10 of all automakers. Hmmmmmmm...
That thing is a protective tape. It's in body color and should not come off easily. That's to protect the body from chips and dings. I'm not sure if those tapes are replaceable.
1] I knew that, obviously this car was damaged in transit or at dealer, both deny it.!
2] Simplicity in design does not require excess learning curve, as retired F86 pilot
I'm 75 years young and thankfull that most better sound systems are also most
user friendly.
5] The praise is from people not familiar with leather quality,it's not Connelly grade,and is very heavy top coated,not soft and subtle.also leather tanning remains
as it was 100years ago, only equipment is automated.
7] ie:Try Nissan transmission,Aisin has too many hard shift problems not as smooth.
10] Hyundai main office says these 4- 5 x12 ,8 x 14 are permanent appliques and so does dealer ??????unheard of !!
Ranking in $ volume and relative quality control does not make a Rolex nor a Mercedes.HO Hmmmmmmmmmm.....
Overall I love it,but had they just gotten better consultants,they would be that much
ahead of the obvious critics.
Js06gv – will do, as the V8 genesis is almost here or at least that is what I am told by two of my three local dealers.
Also I will be going to the Discover genesis event this weekend, I hope I will be able to drive the V8 and look forward to post any noteworthy impressions.
1. Hyundai's Quality Control division in their Ulsan plant is the first line of defense against such alleged issues. Hyundai's Chairman has personally implemented 2 additional quality control inspections to oversee the Genesis sedan.
2. I am also aware, having sold Hyundai's, that a Genesis would be detailed at the Hyundai dealership prior to delivery. I have personally seen a Genesis come off the transport and it is sent from Ulsan with extensive protective coverings. The checklist for detailing and delivery is very extensive and no Hyundai, especially a Genesis, would be delivered with so many issues.
If you would kindly upload pictures of these issues, I can assure you that John Krafcik, Hyundai USA's Chair would personally deal with the dealership and these issues. Hyundai is intent on the Genesis being a world-class offering.
1. Hyundai's Quality Control division in their Ulsan plant is the first line of defense against such alleged issues. Hyundai's Chairman has personally implemented 2 additional quality control inspections to oversee the Genesis sedan.
2. I am also aware, having sold Hyundai's, that a Genesis would be detailed at the Hyundai dealership prior to delivery. I have personally seen a Genesis come off the transport and it is sent from Ulsan with extensive protective coverings. The checklist for detailing and delivery is very extensive and no Hyundai, especially a Genesis, would be delivered with so many issues.
If you would kindly upload pictures of these issues, I can assure you that John Krafcik, Hyundai USA's Chair would personally deal with the dealership and these issues. Hyundai is intent on the Genesis being a world-class offering.
Wasn't Pontiac first with the wings on the Indians head? :confuse:
That's not unheard of at all. You're just nit-picking. Toyota, Honda, Chevy, et. al. all use the same type appliques on several of their vehicles. The only difference is that they typically use them lower on the body, but they're there. I've seen those type appliques on Mercedes, BMWs, and Porsches before. Quitcherbitchin!
2. Hyundais come with lots of plastic, etc. on them and prep guys are known to miss them on the most expensive cars. Instructions are only as good as the person following them. The Azera has the same protective coverings though, so these were not left-belong there.
V6/tech.package, 24 mon., 12,000 miles/year, $540/ mo. plus state tax.[6%]
Wrote a check for $800 for the first month plus tittle & etc. & drove the car home. This was a lease deal HFMC that was running during Aug., but my salesman said it's still available.
Sorry to offend you, but happy to see,you have no more important problems than
my UPPERCASE to upset you. I suggest medication and a visit to a shrink may calm you.
Your sarcasym is uncalled for,too bad the salesman don't read these manuals.
No response is appreciated,don't waste your valuable time!
Not quite. Coming from someone in the luxury market, fake wood is unacceptable. We expect real wood, real leather, real aluminum, or real carbon fiber (on a sport model.)
As far as your response to him about the manuals, pointing that out to you should indicate to you that the information you seek is already readily available to you just by looking in your glove box. Far too many people seem to forget that information they request on forums like these is readily available to them just by taking a minute to go out to their car in the garage or driveway.
No...they have climbed the chart in terms of quality as well. Hyundai is so far removed from the poor quality they used to put out, it's almost like doing a 180. I'm not saying they are the greatest in terms of quality, but if you compare one of the first disposable Excels to any of today's cars...the difference is night and day.
If you look, the leather that adorns the dash is a differnt type of leather than that on the seats. My only issue with the leather on the dash is that it only comes in that one color. It would be nice if they offered a gray or black to contrast the gray and black interiors as well. As far as the high quality plastic, have you seen the base model Genesis...it has the faux wood on the dash in place of the leather that the Premium Package (and up) get.
Leather is a nice option on the dash and it's a nice change since wood (real or faux) is common in non-premium vehicles today.
No doubt, but there's plenty of non-luxury cars that have the plastic wood as well. The point is...the "wood" look isn't just for luxury any more. Real wood...well, that's a different story, but even at first glance (unless the faux wood is really a bad faux), you're not gonna notice it. However, leather on the dash isn't something everyone is doing and leather is also associated with luxury. Like I said earlier, it would probably be nicer if the leather on the dash came in a few more color options other than just that brown...the brown doesn't go with everything.
As far as what looks better concerning leather vs. wood (real or faux) it's subjective thing. Personally, I like the change of pace and the brown leather dash really looks slick when it's with the black interior and you choose the brown seats!
Thank you for the good advice.
Dealer has seen my problems along with Hyundai region rep.Both agree I'm
more than justified.Dealer to go over careless prep.
1] Body paint overspray on windows[mystery] but will be removed Tuesday.
2] Bad seam rt. rear quarter panel/bumper, also to be fixed [2nd mystery]
3] Removed tape over rear camera lens-much clearer now !
4] Tire pressures checked again,still poor bouncy ride on all but smoothest roads.
5] I will have to live with those 4 body patches. I asked why they don't patch both bumpers and behind front wheel wells ????
6] Photo never can show paint overspray even with macro lens.
Did you test drive this car? I would think that if the ride is that bad you would have noticed it right away even with just a short test drive. I took a 3.8 out for a test drive and very quickly determined it was not for me (problem was not the ride).
Enjoy! Hyundai-Genesis
Where did you buy your Genesis. I would be interested to know.
http://genesisowners.com/hyundai-genesis-forum/album.php?albumid=14&pictureid=12- 3
they get more options than we do here.