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Comments
I had an extremely bad experience at Hyundai... where the Salesman at Kerney Mesa Hyundai told me that "Genesis probably is too rich for you"...wrote a letter to Hyundai customer service...
And that's where you went wrong. The manufacturers don't control the dealerships. You should have written/called the General Manager of the dealership to report your grievance. Give that a try, and express that you had serious intentions of buying one of the vehicles. You'll be surprised how quickly the GM will apologize to you and try to get you back in to give them another try. In the background, the salesman you had issue with will more than likely be reprimanded and possibly fired if he's a poor performer. Dealerships are in the business of making money, and they don't want salesmen on the floor who are chasing off potential customers.
Please try that route and see what happens. Otherwise, give it a rest already! :sick:
Lexus followed up with you on your purchase decision. That was very nice of them. On Hyundai, you made suggestions about features, packaging, etc, automakers reserve the right not to share with the public its future products. Sorry you didn't get the response you wanted but that's corporate policy pretty much across all industry.
Two different scenarios.
As far as not feeling a difference between 290hp as opposed to 375 hp at lower speeds...sounds almost crazy. I would imagine the difference to be like me going from my '02 Sonata (170 hp) to my Azera (263 hp). Even easing into the gas pedal, it was a clear difference. But then again, you are expressing YOUR perception of the whole thing.
Personally, for the few thousand more the 4.6 costs...I would most likely go that route. I mean, to get all the bells and whistles that are offered, plus the 375 hp and not take a huge hit in the FE department...yeah, to me it would be worth it. However, it seems I'll have to wait on the coupe to come out as I can't convince the wife that letting my paid for Azera go in the pot as trade for the Genesis sedan. She would like a little running around car (a coupe if you will) and so that would be a fair trade off...I get my Genesis and she gets her coupe!
I've been looking for the Hyundai Genesis for 3 weeks now in a specific color (blue ext. saddle int.).
Wayne Hyundai (Wayne, NJ): I had a deal in place with that said they would try to find me the car... I signed a purchase order and gave them a $1000 deposit and they tapped my credit. 1 week later they still can't find the car so I told them to try and get me the blk/saddle combo instead. In addition I asked them if I could cancel my deal if I were able to find it from another dealer and they agreed. 2 more days go by and still no word from them. I have no idea what takes so long to find a specific color combo; you either have it or you don't. My guess is they couldn't find what I wanted and were waiting for me to break down and choose another color. So I called them yesterday and asked them to email a cancellation confirmation. Of course I'm still waiting for this email...
Nemet Hyundai (Bronx, NY): After hearing that I couldn't find the blue/saddle combo I saw on this dealers online inventory that they had one in stock. I called the dealership personally to ask if they had this color in stock and I was assured they did. So I took a one hour drive to see this car only to find out that it WASN'T IN YET! AND that it was already sold anyway!!!
Hyundai City (Burlington, NJ): They had one in stock so I asked them if they could match the deal I had in place already. I told them the details of my original deal giving them the out the door figures. I asked them TWICE if they could match the out the door figures and they agreed so I asked them to send me a quote via email. Lo and behold, the email comes in and they match the price WITHOUT including TTL!!! Another day wasted....
Suresky Hyundai (Goshen, NY): I finally just started cold calling dealerships and asking if they had the blue/saddle. This dealership stated that they could get this color in by the next day but it would have 200 miles on it because it would have to be driven in from the other dealership... At this point I'm willing to take the deal so they take my deposit over the phone and tap my credit (which I agreed to ) at 7:30pm last night. I hardly get a night's rest due to the excitement and when I don't hear anything from them by noon I decide to give them a call... Turns out that the car is "UNAVAILABLE"!!! I have no idea what could happen overnight to make the car unavailable but they say that they've made a call into Hyundai to ask for the next one that comes in. Of course their word means S * * T to me now...
So here I am without a car. My credits been tapped twice in two weeks and I have nothing but a handful of empty promises from these scumbags. If I go to another dealership my credit gets hit AGAIN... The only dealer who has been forthright with me is JEFF REID who was kind enough to point me towards the few dealerships who do have my color. Unfortunately his dealership is a thousand miles away...
Buying a car should be an EXCITING, HAPPY, FUN thing to do... I don't think I've been unreasonable; I've treated the dealerships with respect (undeserved though it may be). Yet instead of those good feelings I feel like I've just run a mental marathon... But before you think this whole thing is ONLY about Hyundai let me tell you I've seen these exact same stunts pulled at Honda, Lexus, Infiniti and BMW when I was helping my parents get a car. The only difference is their S * * T came with a little more polish...
You're right, it's not Hyundai...it's the dealerships who are at fault here. Sounds like they are making a bunch of empty promises and tap dancing to try and distract you long enough that maybe they'll find one for you. What's crazy is...why not try the honest approach and just tell you..."Ummmm...sir, there are no Genesis models with the color combo, trim level you're looking for at this time. We can keep your deposit and as soon as one becomes available...we'll notifiy you." To tell someone you can deliver one in a day or two is crazy.
To be honest, going into this process knowing the cars aren't being shipped in full force quite yet...you should have come expect difficulty in finding the exact color, trim, package combo you really want (unless you just get lucky). If this were a year down the road and the Genesis were fully established in the U.S. and you were still having this problem, then it would truly be a huge issue. While it must be frustrating because you want what you want, try to keep it in mind that the supply of desired package isn't on par with the demand for them. I hate to say it, this is one the growing pains one must face when dealing with a brand new model. Don't say it's a Hyundai thing, Saturn had this problem with the Sky, Pontiac with the Solstice and they're stateside. Audi has this issue with the A5...they actually have folks buying them without being able to test drive them in some cases because the dealer can't keep one on hand.
P.S. Getting your credit tapped twice in 2 weeks really isn't as bad as you think it is. If you were getting turned down, then it would raise a flag, but if you're being accepted...it's all good. The good thing is that it let's a dealer know you've been accepted somewhere else and they may try to make you a better offer if they can.
Some people will never admit they made a bad decision, but I am willing to admit it.
BTW, the reviews on Edmunds are generally completed within a couple of months of purchasing the car; too early for problems to have surfaced.
Good luck with your cars, but I have given up on Hyundai.
I wouldn't be surprised if they even went so far as to tell you that your deposit is non-refundable too, just to keep you stuck.
I'm really sorry you're going through all that. I would seriously contact the GM of the dealership and sit down with him and let him know what's going on and see what HE'S willing to do to make it right!!!
Good luck!!!
Sorry to see you go and I do empathize with you and your situation. However, to diss the Genesis the way you have is unwarranted when you don't own one yourself. Yes, you can definitely talk plenty about the issues you're having with your Azera and rightfully so. I don't think it's so much a problem that many won't admit to the same problem you and others have because they may truly not be experiencing them. The problem may not be as widespread as you may feel it is. I personally know 5 or 6 other folks that own Azeras in the later '06 to late '07 range that haven't had any issues at all. Heck, one buddy had an '06 that got totalled in an accident and he went and replaced it with an '07 that had 16K miles on it and even he has said the ride is fine with no issues.
Not sure what the comment about how a luxury car is supposed to perform applies. The Azera is entry level luxury at best and the Genesis, well...it's already been proven to hold it's own against the likes of Lexus and Infiniti in terms of luxury feel with the materials used (save for the center console) and execution. The only aspect that's really been questioned is the suspension and I think the problem with it is folks are expecting it to be more than it really is. The Genesis is not the luxury sport sedan many desire it to be or claim it's supposed to be. It's a luxury highway cruiser and in that mold, the car performs admirably under those conditions. Sure, the Genesis isn't perfect, but it's leaps and bounds ahead of anything else Hyundai has produced which is truly a good thing for the company.
Take care and happy holidays to you and yours.
Mike
With all due respect to you and the car salespeople that hang out on this board; the car buying process is anything but happy and fun. Exciting...well that depends.
This is due to the adversarial process of buying a car.
With the one dealer who took your deposit-they never had the car, they never knew if they could get the car, they took your money on THE HOPE of being able to find your car. Then they found out they couldn't.
I have never bought a "high end" car, so I can't speak on that end. However, I will tell you what you listed above would have been no different have you been trying to purchased a Ford, GM car, Honda, Chrysler, Toyota, etc., etc., or Hyundai Sonata.
Hyundai dealers and other listed above are not really interested in long term relationships. There is a 90% plus chance the sales person you buy a car from will not even be there the next time around. That's the way it is!
Those are the tricks dealers play.
It is inconceivable that a $40,000 + new car may exhibit such low quality, and the dealership such poor judgment. What a far cry from the Lexus dealership where I used to take my previous vehicle (Lexus GS300).
My advise to all of you thinking about buying a Genesis with the misconception you are getting a luxury car: stay as far away as possible and save some more to buy a real luxury car. Remember, you are paying more money for the whole package (REAL customer service) and in my opinion is well worth it. I'll never buy a Hyundai again!
Crying about the dealership putting 80 miles on your car to test it and make sure it's been fixed...come on now. Would you rather them call you and say it's fixed without any testing? Yeah, I'm sure your hair would be on fire with that one! Personally, with something like that...I'd be upset if I found out a repair like that wasn't road tested. I bet you would have been more upset if they didn't put the 80 miles on it testing it, gave you the keys and as soon as you drove of...the problem popped up again...wouldn't you?
Come on guys-no disrespect intended to you or Hyundai - but these are the same dealers who sell a $9,000.00 Hyundai Accent!
I made an earlier post here about a friend of mine who had a Porsche and he was met by a guy in a lab coat who took notes on EVERYTHING he said when taking the car in for service.
This same guy takes his wife's Jeep in for service - complains about a high pitched noise that happens at a certain speed at the Jeep service guys says to him "Are you kidding me?'
He bought his wife a luxury car the next time around.....
That would be cool to take the Caravan I purchased at Lexus in for an oil change and be met with a guy in a lab coat. I'm sure I'd get a superior oil change there, because of the lab coat.
Over the years I've actually received the best service on my cars at places that looked like... dumps. But they had some great mechanics working there. They didn't wear lab coats, though.
Like I've said before, there are dealerships that get it and there are plenty that don't. Thankfully, I deal with one that gets it.
I am surprised to hear of problems with a Genesis and an Azera but I suppose it can happen.
I find it tends to happen much more in forum posts than it does in the real world. Whatever that means.
I am on another trip right now and by Sunday I will roll past 11,500 miles on the odometer. I assume that I have about as much seat time in a Genesis as anyone (except for the Korean version). I think it is a great car albeit with a couple of problems that I need them to get worked out (mainly battery drain problems).
In any event, I got corporate involved now and they seem to want to do the right thing. They are flying some expert mechanics (unlike the dealer ones) from California Monday to take a look at my car and we'll go from there. Stay tuned...
Good Luck-they will get your car fixed correctly.
Believe or don't believe whomever you like, but let's talk about the cars instead of each other.
Thanks.
My brother was very impressed with the Genesis.
Hmmmmmmmmmmmm...you're right, you can hook up a computer to find out quite a bit about your vehicle, however...nothing can ever replace a good ol road test. Sure, you can think a problem is fixed once you've put the tools down, but you never really know until you put the vehicle back on the road.
At any rate, I'm sorry to hear you're experiencing the problems you are. I hope everything gets taken care of and you are motoring down the road with a smile on your face.
Thanks for sharing...that's really awesome. Hyundai is really moving forward and doesn't look like they are slowing down anytime soon.
1) In areas that are "non-attainment" zones by EPA standards (such as North TX with non-attainment for ozone) the ethanol oxygenates the gasoline so it burns cleaner, thus less air pollution. All gasoline in N. TX included in the non-attainment zone must have ethanol.
2) "Helps" meet the federal governments mandate of distilling and selling XX billions of gallon of ethanol by a certain year. To reduce dependence on foreign oil. Problem with that is, ethanol takes more energy to distill a gallon than it takes to distill one gallon of gasoline, plus the BTU value of ethanol is around 25% < gasoline. Ask the rancher having to buy expensive corn to feed livestock what they think of the government mandate. I will get off my soap box.
Even with all of the signs against the launch of the Genesis, Hyundai continues to weather the storm with its new RWD sedan for the past few months when everything just about turned for the worst.
US August - November sales:
Genesis: 1,177 | 1,029 | 1,121 | 1,151
GS: 1,686 | 977 | 819 | 721
M: 1,211 | 1,077 | 1,193 | 1,186
Unfortunately, modern engines are optimized for gasoline and are unable to utilize the meager BTU value of ethanol. My 05 BMW 330i gas mileage decreases by about 7% using E10 and both my 06 Chrysler 300C Hemi and 08 Saturn Astra lose close to 10%. In short, dumping 10% ethanol into a tank of pure gasoline has almost no effect on the distance I can drive. Then there is the issue of ethanol destroying fuel lines in yard equipment and eating through the tanks of older boats. We are also depleting the aquifers in the midwest for no good reason. E10 is a complete scam.
Asian automakers: (H-I-L group) Hyundai, Infiniti & Lexus
US - monthly ~ sales of (H-I-L) Luxury & Sporty Sedans:
---(RWD or AWD)----------Aug--------Sep--------Oct--------Nov------>-------2008
----\------------------/--------------------------------------------------------- ------------------------
Hyundai
Genesis V6 / V8 1,177 1,029 1,121 1,151 > (4,478)
Infiniti
M35 / M45 (S/X) 1,211 1,077 1,193 1,186 > (4,667)
Lexus
GS350 / GS460 1,686 977 819 721 > (4,203)
--------------------------------------------------------------------------------- ------------------------
Hey Joe97, It seems that Hyundai Genesis is keeping their part up in the (H-I-L) group thus far of monthly sales from the sources you received. Way to go Genesis!
So Joe97, Do have the monthly ~ sales sources of "B-A-M" like food Chef Emeril Lagasse (shout out from FoodNetwork) this would be the German automakers: (B-A-M) group Bimmer > 535 / 550 , Audi > A6 / S6 & Mercedes > E350 / E550? Both groups (B-A-M) / (H-I-L) are trying to survive the US auto-market in sales from the recession Dec '08.
Adv. Thx.
VeraGen :shades:
Genesis: 1,177 | 1,029 | 1,121 | 1,151
GS: 1,686 | 977 | 819 | 721
M: 1,211 | 1,077 | 1,193 | 1,186
With numbers like that, there's more of a market for the Genesis than a few posters would care to admit.
2013 LX 570 2016 LS 460
BMW 5-Series (14,595): 5,287 | 2,423 | 3,958 | 2,927
Mercedes E-Class (10,011): 2,681 | 2,968 | 2,098 | 2,264
Infiniti M (4,667): 1,211 | 1,077 | 1,193 | 1,186
Hyundai Genesis (4,478): 1,177 | 1,029 | 1,121 | 1,151
Lexus GS (4,203): 1,686 | 977 | 819 | 721
Audi A6/S6 (4,085): 1,520 | 1,090 | 758 | 717
Acura RL (1,081): 316 | 259 | 272 | 234
5-Series is still the king here, although I suspect there was probably some super promotion going on in August; the number contrast with the other three months are glaring...
Kinda hard to ignore the whole "maintenance free" package that BMW offers. I mean...all you have to do is worry about paying the monthly note. That's up there with with a 10yr/100k mile warranty...very, very hard to ignore.
This may be a dumb question, but I've never really followed the RL...why is it such a poor seller???
The term 'super promotion' is a term reserved for Hyundais,Buicks, and the like - although I'm sure that many of the cars you have listed here were (and probably still are) available at better prices, it is the fact that thngs like those BMWs don't HAVE to be discounted (and don't HAVE to be cheap) to sell. This distinguishes them from the Hyundais of the world.
Folks pay the premium for the BMWs because they want the best and couldn't really care much about any 'super promotion' it may or may not be available at. It is NOT price that sells the BMW (or many of the other cars you list). The Hyundai buyer may never understand this....
Gee, what an insulting comment. Captain, your posts are really going downhill. You used to make a little sense. But you are so totally un-informed on BMW promotional pracrtices. Now I'm beginning to wonder wonder why your fellow inmates elected you their Captain.
not meant to be insulting- but still a fact, IMO, Hyundais ever since they frist graced out shores have ALWAYS been sold on the basis of price and continue to be. They are certainly discounted much more heavily than some of those other brands mentioned. The comment meant to mean that the Hyundai buyer goes into the Dealer EXPECTING a cheap price (and a discount) more so than most other brands. The Genesis it seems is no exception.
As far as my fellow 'inmates' - now that would be one screwed up prison if I were their Captain!
In the end, does it matter who is discounting what? Sales are sales, right? After all, we are talking about how the Genesis sales are stacking up against cars of the same class. Last I looked...there were no deep discounts on the Genesis. Regardless of that fact...it's doing better than you anticipated based on your posts before the Genesis was rolled out.
Why does everything from you always have to have a, "Yeah, but..." with it?