No they said if you buy used the payment would be the same or higher than if you bought new with interest rates and stuff.... we think youll be better off in this new car....we say are you sure you can do this???? They said well you meet the criteria ...so thats why we did it.
OK...we've heard this a couple of times and we've also heard it didn't work out. Now the only thing you haven't told us is, WHEN ARE YOU TAKING THE CAR BACK.
Not taking it back only prolongs the agony which you've said a couple of times isn't good for her health. So, it's one or the other; agrevate your mother or try (note that I said "try", cause it ain't gonna work) to agrevate the dealer.
The dealer wins this one hands down and your mother's credit goes deeper into the toilet.
So tell us great daughter, which one is it going to be?
I don't know about the others here but I'm tired of this ridiculous sob tale already. Especially considering there is only one thing to do. :mad:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I agree with you ...i think she shouldve taken the car back already too but my brother wants to go there with her and he told them he couldnt do it this weekend because of his work commitment so....really i cant stand this either,its been fun getting everyones input though .In my family my big brother thinks he has all the answers so...mom listens to him. uuuggggh.
In my family my big brother thinks he has all the answers so...mom listens to him.
I did my part. I took care of the poster. Someone tougher that me is going to have to take on “big brother”. I can’t do two in one day. Some families are pretty tough.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
by the wa when we were in finance they stated there was already 1500 miles on this car... they said thats okay and threw in a dash mat..when we were on the way home in the glove box a whole new set of delivery stuff ..i think they probably did this with the same car to somebody else this is why they said "we can do it on THIS car" now the car has probably 2000+ miles .
Then why do you keep reading and responding then if you are so sick of hearing about it.....Dont feel bad i keep coming back too and i know i have tons of other things i could be doing dont you?
Hello, I am making sure I understand this correctly. I have a co-worker who purchased a 02 Mitsubishi Lancer with 51,000 miles for $11,200. I told her not to purchase a car unless has a person with her. She ended up not listening and purchased the car anyway. I notice the BB value is around $8000 (excellent condition) and of course BB value is a little bit behind. Due to bad credit she has a 15% interest rate on the car and paying $400 a month. Not only did she not get GAP insurance. She ended up getting a 6 month warranty. Is there a grace period you can return a car to the dealership depending on their policy? Thanks
"...She ended up not listening...Is there a grace period..."
I'm not sure there is a law that protects a person from their own foolishness. There may be a grace period if you live in California (can't remember if it is on new or used). Most places no.
Her bad credit is a tip off that this person is impulsive which is a bad personality to go shopping for things bright and shiny. The high interest is probably a given no matter where she buys.
On the bright side, your friend made some car saleperson very happy.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Sorry, she is an owner. Unless a dealer has a return policy (those that do are usually 3 days and 75-125 miles). If she signed papers and drove it off the lot, she is an immediate owner, If she signed papers at an off site location like her home or office, she would have a 3 day right of recision. If she bought at a special off site sale, that would then be considered the dealers location.
I told her not to purchase a car unless has a person with her. She ended up not listening and purchased the car anyway.
Due to bad credit she has a 15% interest rate on the car...
I’m guessing you know this person and that’s why you tried. You just found out some people “don’t want to hear what they don’t want to hear”. How else can you explain bad credit and now having to pay 15% interest?
Is there a grace period you can return a car to the dealership depending on their policy?
I’m not in the car biz but I do know that dealerships aren’t in the “grace business” they’re in the car selling business. As I understand this “grace” thing, it only applies when you agree to buy a car (maybe even sign all the papers) but for whatever reason you decide NOT to take delivery immediately. Also known in the biz as “driving it over the curb”. Once it’s over the curb, it’s yours.
You shouldn’t feel guilty about this, people like this, love this behavior. And to make matters even worse, if you jump in now and can’t help you’ll be blamed for not knowing how to help this person.
If I were you I’d stay out of this now.
EDIT: I see that you got some answers while I was typing. I'll leave this post here as more reinforcement. I've got to learn how to type faster.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
As I understand this “grace” thing, it only applies when you agree to buy a car (maybe even sign all the papers) but for whatever reason you decide NOT to take delivery immediately.
You are right, typically a grace period only applies when the other party/parties have not performed their obligations. That way the deal can be unwound without them suffering any lose. But once you take delivery the dealer has performed their contractual obligation and technically there is no more contract to "void".
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
As Ive stated in a different thread, my wife and decided today to go look for our replacement T&C as our 05 Sig series is due back at the end of the month.
I researched for weeks and finally picked a dealer about 45 minutes way as they had 6 2008 Signature Series Value packages T&C listed on the site. It is also viewable when you "build your own" from the Chrysler website and then search the inventory at this particular dealer.
We made the trip with full intention of making a deal, however the dealer told us they were all gone..? OK, it is a very good value so we pressed him a little as to where they might be hiding them..and he assured us they were all gone, but more were on order and expected within 2 - 3 weeks. Oh well we thought.
I come home from 4 hours at the dealership and go back to their "inventory", well low and behold, one of the T&C's that we actually sat down and tried to work a deal on is listed as a "Signature Series Value Package", but that particular vin # vehicle is NOT a sig series and did not have the TV's in it, and was priced HIGHER than a Sig series MSRP.
And believe me, I mentioned the Sig series well over 20 times as that is precisley what we want.
I feel that they are completely misleading us into thinking that they have Sig series available, when in reality, they know for a fact they do not. Im glad I wrote donw the vin # on the van we were working on because Iknow for a fact it is listed incorrectly.
Dealership was very easy to deal with so this isn't a complaint on the sales staff.
Is this just normal, or perhaps something Chrysler would like to be aware?
I may be a little late ... but for the love of all that is good, do NOT let her know! I've been in this same situation way too many times and letting them know of their mistake is only painful for both parties. Just let them wallow in their ignorance ... they'll be much happier.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
We made the trip with full intention of making a deal, however the dealer told us they were all gone..?
Have your wife or someone else call and ask if they have any of these in stock. They want you to walk through the door and they have a much better chance of getting your business if you are there in person. If they do indeed have any they will tell you over the phone.
If the Signature Series is what you want and you made that clear to the salesman I'm surprised that they didn't do a search for one within 100 miles or so. They could have it sent from another dealer.
1. Call and ask - Do you still have the vin#? 2. If the answer is yes, drop $500 down payment using a Visa/MC. 3. This ensures that the vin# you like does not magically disappear when you reach the dealership.
I find it very surprising that every time I have posted this advice of dropping a down payment over the phone, I have received zero responses to it.
I figure it means 2 things, one for the customer, one for the sales folks:
1. The customer(s) are not really interested and don't want to bite on this advice 2. The sales folks are just as non-committal and would rather leave the door open for confusion when the customer does come to the showroom, thus leading (hopefully) for a better gross.
Personally I think it's pretty good advice for people who's word means something. Unfortunalty, most people's word is about as good as a manure sandwich.
If I'm a jerk who likes to play games I might put down a deposit on a number of cars and then never follow through knowing that the deposit is refundable. If I'm a salesman, having been burned by this type before I sell to the guy who comes in with the cash first deposit or not. Of course this makes the honorable guy mad as hell when he arrives as promised. But the chance still remains that the salesman can work around the anger and sell a second car.
From the salesman's perspective the deposit might seem like a losing proposition.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
In a high volume store like ours, it's pretty common to have several people "on" the same car. This especially applies to used cars that we can't replace like we can MOST new cars.
People come, they look, they drive the cars and go off to look at other cars. They go home to think about what they want to do.
Then one of these people calls wanting to leave a deposit. Meanwhile, another person comes in, ready to write a check..." No, we have a deposit on that car...we are holding it until tomorrow". That person leaves and buys something else.
The guy with the deposit comes in, makes an unacceptable offer, has a impossible trade in etc and leaves without the car.
Well, I have done this, and thought it was fairly common. But, that was after seeing the car, and agreeing to the price. So, at that point, it was effecitvely sold (and the paperwork started), I just wasn't there in person to give them the deposit.
Yes, it is different if I call up to ask about a car and want to put down the deposit just to hold it, in case I might like it when I get there. But, I have actually done this (asked by the salesperson to do it, they offered I didn't ask).
I assumed that was to get me tied emotionally to the car, so I would come in so they could close the deal.
Of course, I have no idea what would have happened if 10 minutes later someone walked in with a bag of c ash and offered full pop on it!
I don't know why, but it has worked for me, twice. Either salesman did not refuse. So before anyone says it, I will say it myself..... MORE POWER TO ME :shades:
My advice has been to People who want to buy an "exact & precisely" spec'd out vehicle, not your run of the mill Honda LX which are available dime a dozen. Typically there are very few of those and like in this T&C case, the person has already done an internet locate and knows the exact VIN#. Therefore his chances of shopping around are zero to nil.
My car, 2008 Malibu LTZ, does the same thing. All of the information, including odometer reading, is in the information center. The LOW FUEL will overlay whatever is on the display. However, you can cycle through by using the Info button, which will replace the Low Fuel sign.
But, I can understand if you are driving a used car for the first time, you might not know how to do this.
Bought a used 2008 Acura TSX. They told me the car had 341 miles on it. Told me it was in a couple of Parades, yes parades! Took it for a test drive, and ironically it had a low fuel light on, which hides the odometer reading. Drove car home and realized odometer was actually 2100 miles (10:30PM at this point). Called the dealer the next day and they said I am out of luck and It must had been a communication error. Sign Odometer documents reading 341 miles. What are my Options???
This is very simple - it's called fraud. And it's easily proved because the dealer will have records showing the correct mileage. Call the dealer GM and advise what happened to get the deal unwound. Failing that, either call the state AG or hire an attorney.
When you first noticed the milage difference, you should have had several people, people that would be willing to sign a notrized statement saying something like "One such and such date I observed the so and so automobile odometer displaying 2100 miles".
If this problem started 2 weeks or so ago, and you have no one else to verify the problem, you are going to have a problem. The dealer can just say you took the car on a long trip. 1600 mile can easily be run up in a few days.
That was my first thought too - dealer could simply claim that the buyer took a long distance round trip over two days and then screamed odometer fraud.
But it really doesn't matter what anybody says because the vehicle's mileage will be in the dealer's records and control here.
The same thing happened to me when I bought an 01 Accord. I messed up and didn't check the odometer. I think the difference was like 600+ miles. I took it back the next day and got a few hundred bucks and oil changes, don't recall how many. I didn't want to unwind the deal as we were particular about the color and options.
When I get one signed I say "Mr Customer, this is a Federal Odometer statement, it says that we have not altered the mileage on the car you are buying. According to your sales person the car currently has 48 miles on it. Is that correct? Then I wait for the answer and then tell them it may have a few more on it when they take delivery because we are going to go to the gas station and do a pre delivery inspection on it.
We sold a truck one time and the sales person did not double check to see if he was looking at the actual odometer or the trip odometer.
It was what we call a blind turn over, the SP stopped me on the show room and asked me to talk to the guy. So I got in him my office and backed into the deal. Ended up selling him and as it turned out the SP had looked at the trip odometer when the truck was actually a Demo with 4800 miles on it. I figured it out when I went to get the folder after the guy had left..
I called him at the same time he was calling me and we agreed that he would keep the truck and we wrote him a check for $960.
Maybe you should have a parade of your own. Make up a big sign that says "XYZ Motors lies about the odometer", stick it on the side of your car and drive back in forth in front of the dealer. I'm sure you'll get some quick action.
Seriously, as another poster mentioned, the amount of time which has elapsed since the sale is critical.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Any ideas what the dealer could have been liable for? There was nothing to dispute in my case. The signed document said the vehicle had way less miles than what was on the odometer.
why didn't you question the dealer about the low fuel light hiding the odometer reading when you test drove it. Did they give you a full tank of gas and show you how to use that multi- information display. Did you buy this car from an acura dealer? When I bought my 06 tsx the salesperson explained and showed me how to use the many different features of the car and I got a full tank of gas. Sorry to hear of your troubles. I live in NC, bought my car in PA. Picked it up (it had 138 miles. The next day it had 1,340 miles.
Comments
OK...we've heard this a couple of times and we've also heard it didn't work out. Now the only thing you haven't told us is, WHEN ARE YOU TAKING THE CAR BACK.
Not taking it back only prolongs the agony which you've said a couple of times isn't good for her health. So, it's one or the other; agrevate your mother or try (note that I said "try", cause it ain't gonna work) to agrevate the dealer.
The dealer wins this one hands down and your mother's credit goes deeper into the toilet.
So tell us great daughter, which one is it going to be?
I don't know about the others here but I'm tired of this ridiculous sob tale already. Especially considering there is only one thing to do. :mad:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Party time oh no, wait !
In my family my big brother thinks he has all the answers so...mom listens to him.
I did my part. I took care of the poster. Someone tougher that me is going to have to take on “big brother”. I can’t do two in one day. Some families are pretty tough.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I am making sure I understand this correctly. I have a co-worker who purchased a 02 Mitsubishi Lancer with 51,000 miles for $11,200. I told her not to purchase a car unless has a person with her. She ended up not listening and purchased the car anyway. I notice the BB value is around $8000 (excellent condition) and of course BB value is a little bit behind. Due to bad credit she has a 15% interest rate on the car and paying $400 a month. Not only did she not get GAP insurance. She ended up getting a 6 month warranty. Is there a grace period you can return a car to the dealership depending on their policy?
Thanks
I'm not sure there is a law that protects a person from their own foolishness. There may be a grace period if you live in California (can't remember if it is on new or used). Most places no.
Her bad credit is a tip off that this person is impulsive which is a bad personality to go shopping for things bright and shiny. The high interest is probably a given no matter where she buys.
On the bright side, your friend made some car saleperson very happy.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Due to bad credit she has a 15% interest rate on the car...
I’m guessing you know this person and that’s why you tried. You just found out some people “don’t want to hear what they don’t want to hear”. How else can you explain bad credit and now having to pay 15% interest?
Is there a grace period you can return a car to the dealership depending on their policy?
I’m not in the car biz but I do know that dealerships aren’t in the “grace business” they’re in the car selling business. As I understand this “grace” thing, it only applies when you agree to buy a car (maybe even sign all the papers) but for whatever reason you decide NOT to take delivery immediately. Also known in the biz as “driving it over the curb”. Once it’s over the curb, it’s yours.
You shouldn’t feel guilty about this, people like this, love this behavior. And to make matters even worse, if you jump in now and can’t help you’ll be blamed for not knowing how to help this person.
If I were you I’d stay out of this now.
EDIT: I see that you got some answers while I was typing. I'll leave this post here as more reinforcement. I've got to learn how to type faster.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
You are right, typically a grace period only applies when the other party/parties have not performed their obligations. That way the deal can be unwound without them suffering any lose. But once you take delivery the dealer has performed their contractual obligation and technically there is no more contract to "void".
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I researched for weeks and finally picked a dealer about 45 minutes way as they had 6 2008 Signature Series Value packages T&C listed on the site. It is also viewable when you "build your own" from the Chrysler website and then search the inventory at this particular dealer.
We made the trip with full intention of making a deal, however the dealer told us they were all gone..? OK, it is a very good value so we pressed him a little as to where they might be hiding them..and he assured us they were all gone, but more were on order and expected within 2 - 3 weeks. Oh well we thought.
I come home from 4 hours at the dealership and go back to their "inventory", well low and behold, one of the T&C's that we actually sat down and tried to work a deal on is listed as a "Signature Series Value Package", but that particular vin # vehicle is NOT a sig series and did not have the TV's in it, and was priced HIGHER than a Sig series MSRP.
And believe me, I mentioned the Sig series well over 20 times as that is precisley what we want.
I feel that they are completely misleading us into thinking that they have Sig series available, when in reality, they know for a fact they do not. Im glad I wrote donw the vin # on the van we were working on because Iknow for a fact it is listed incorrectly.
Dealership was very easy to deal with so this isn't a complaint on the sales staff.
Is this just normal, or perhaps something Chrysler would like to be aware?
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
Have your wife or someone else call and ask if they have any of these in stock. They want you to walk through the door and they have a much better chance of getting your business if you are there in person. If they do indeed have any they will tell you over the phone.
If the Signature Series is what you want and you made that clear to the salesman I'm surprised that they didn't do a search for one within 100 miles or so. They could have it sent from another dealer.
1. Call and ask - Do you still have the vin#?
2. If the answer is yes, drop $500 down payment using a Visa/MC.
3. This ensures that the vin# you like does not magically disappear when you reach the dealership.
HTH.
Really? When did you figure this out?
Dealership was very easy to deal with so this isn't a complaint on the sales staff.
Then what is your complaint about? :confuse:
Since you now know all you need to know about this dealer, shouldn’t you be going to another one?
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Oh come on...
You know it's much more fun to complain rather than to actually do something constructive about the problem.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
I figure it means 2 things, one for the customer, one for the sales folks:
1. The customer(s) are not really interested and don't want to bite on this advice
2. The sales folks are just as non-committal and would rather leave the door open for confusion when the customer does come to the showroom, thus leading (hopefully) for a better gross.
-moo
Exactly, I don't a depsoit to hold a car to work a deal on.
They don't want to take a car off the market and deny a sale to a customer who is there, standing tall, ready to buy.
That post is almost 4 months old. His son has probably wreaked it or traded it by now.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Personally I think it's pretty good advice for people who's word means something. Unfortunalty, most people's word is about as good as a manure sandwich.
If I'm a jerk who likes to play games I might put down a deposit on a number of cars and then never follow through knowing that the deposit is refundable. If I'm a salesman, having been burned by this type before I sell to the guy who comes in with the cash first deposit or not. Of course this makes the honorable guy mad as hell when he arrives as promised. But the chance still remains that the salesman can work around the anger and sell a second car.
From the salesman's perspective the deposit might seem like a losing proposition.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
People come, they look, they drive the cars and go off to look at other cars. They go home to think about what they want to do.
Then one of these people calls wanting to leave a deposit. Meanwhile, another person comes in, ready to write a check..." No, we have a deposit on that car...we are holding it until tomorrow". That person leaves and buys something else.
The guy with the deposit comes in, makes an unacceptable offer, has a impossible trade in etc and leaves without the car.
Everybody loses.
Yes, it is different if I call up to ask about a car and want to put down the deposit just to hold it, in case I might like it when I get there. But, I have actually done this (asked by the salesperson to do it, they offered I didn't ask).
I assumed that was to get me tied emotionally to the car, so I would come in so they could close the deal.
Of course, I have no idea what would have happened if 10 minutes later someone walked in with a bag of c ash and offered full pop on it!
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
:shades:
But, I can understand if you are driving a used car for the first time, you might not know how to do this.
Damon
Sign Odometer documents reading 341 miles.
What are my Options???
Unless you have a couple midgets stuck in your trunk... not much you can do about it.
what is this supposed to mean? Did the dealer sign this document?
When you first noticed the milage difference, you should have had several people, people that would be willing to sign a notrized statement saying something like "One such and such date I observed the so and so automobile odometer displaying 2100 miles".
If this problem started 2 weeks or so ago, and you have no one else to verify the problem, you are going to have a problem. The dealer can just say you took the car on a long trip. 1600 mile can easily be run up in a few days.
But it really doesn't matter what anybody says because the vehicle's mileage will be in the dealer's records and control here.
Well if you signed the odometer documents stating that there was 314 miles on the car then there's not a lot you can do.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
When I get one signed I say
"Mr Customer, this is a Federal Odometer statement, it says that we have not altered the mileage on the car you are buying. According to your sales person the car currently has 48 miles on it. Is that correct? Then I wait for the answer and then tell them it may have a few more on it when they take delivery because we are going to go to the gas station and do a pre delivery inspection on it.
We sold a truck one time and the sales person did not double check to see if he was looking at the actual odometer or the trip odometer.
It was what we call a blind turn over, the SP stopped me on the show room and asked me to talk to the guy. So I got in him my office and backed into the deal. Ended up selling him and as it turned out the SP had looked at the trip odometer when the truck was actually a Demo with 4800 miles on it. I figured it out when I went to get the folder after the guy had left..
I called him at the same time he was calling me and we agreed that he would keep the truck and we wrote him a check for $960.
Maybe you should have a parade of your own. Make up a big sign that says "XYZ Motors lies about the odometer", stick it on the side of your car and drive back in forth in front of the dealer. I'm sure you'll get some quick action.
Seriously, as another poster mentioned, the amount of time which has elapsed since the sale is critical.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Any ideas what the dealer could have been liable for? There was nothing to dispute in my case. The signed document said the vehicle had way less miles than what was on the odometer.