My Salesperson Misled Me

jeepboy08

HAHAHA. As if. Anyway, that doesn't matter, I just bought a new one, customized.

joel0622

That looks like a pic on the pamphlet that the Bible Thumpers bring to the door of my house and for some reason believe they can't get me to repent right there on my front porch.

Keep them coming kid you are very entertaining, and the snow days will be over before you know it and you will have to go back to school.

oldfarmer50

Is that Debbie in F&I? Gosh, I think it is. She even has the Mop&Glo contract!

qbrozen

LOL!

micosilver

Is that George W. Bush in the chair?

jmonroe

Only once did them mess up the drain plug thread but they fixed it and let me know about it.

That was very up front of them to tell you that they stripped the threads but let's face it, there is no excuse for doing this. I don't know about you but I can't tell you how many times I've changed my own oil and I've NEVER stripped a thread doing it.

I could tell you a tale about Jiffy Lube that would make the hair on your neck stand at attention. This happened while I lived in an apartment in South Carolina awaiting our house to be built and wasn't able to do my own oil change.

I still have the stripped drain plug, from another vehicle, that they installed in my car. Unbelievably all I had to do was replace it with a new one from the auto parts. You're probably asking why would I keep a stripped drain plug since 1992 ? Because it serves as a reminder of what can happen when I let my car out of my hands for even a simple job like an oil change.

I'm also the same guy that doesn't move my car from the parking lot after getting an inspection or buying tires without checking the lug nuts. Just a habit I picked up after hearing a few horror stories years ago.

jmonroe

jpvwaudi

Actually what they (we) will tell you is that residual value don't mean squat. What car is worth at the end of a lease has no bearing what so ever to what one is worth on trade.

yeah, i jumbled my response there....wasnt sure if he would understand ACV......

mackabee

I understand where you're coming from. When I was in the Navy I did maintenance on all my cars. Oil changes, tune ups, replace a bad starter or alternator etc, etc,.
Once I got out and started selling cars it became more convenient for me to do it at the dealership. Come in to work in the morning, drop the car off in service and pick it up when leaving work. I have noticed the oil change guys are getting younger and younger and pay less attention to what they are doing.

jmonroe

When I was in the Navy I did maintenance on all my cars.

Once I got out and started selling cars it became more convenient for me to do it at the dealership.

I can understand the convenience of getting your car serviced where you work but it has to be done right or it’s no bargain.

I have noticed the oil change guys are getting younger and younger and pay less attention to what they are doing.

There is nothing wrong with being young. In fact, I’d like to try it again myself.

About that Navy thing; when I was in the Navy I was pretty young (got out one day before I was 21). I was an Airdale and they entrusted me to work on planes and be on a flight crew too. When we were in the air everyone on that crew had to rely on how the other guy did their job. You just have to care about what you are doing. I don’t have to tell you what can happen when you don’t pay attention to aircraft maintenance. Cars not so much but it is still important, especially when the entire family is cruising along at 60 MPH going down the highway.

Everybody has their pet peeves, this is one of mine.

jmonroe

joel0622

The threads on the drain plug are by design softer then the threads on the pan. The reason being it is allot cheaper to replace a drain plug then it is a oil pan.

I don't know about you but I can't tell you how many times I've changed my own oil and I've NEVER stripped a thread doing it.

Nor have I, I have taken care of my own cars, trucks, and when I was growing up on a ranch farm machinery.

But even with all that the 5 techs combined in our Quick Lube have done more oil changes in a couple of days then I personally have in my life. So the odds of them stripping the occasional drain plug are much higher then you or I.

jmonroe

But even with all that the 5 techs combined in our Quick Lube have done more oil changes in a couple of days then I personally have in my life. So the odds of them stripping the occasional drain plug are much higher then you or I.

I won't argue about how many they do in a few days, compared to what you and I have done in our lifetime. But complacency breeds contempt. Slowing down will eliminate the problem. Afterall, on this job, it only takes a couple extra seconds. Furthermore, if a thread is crossed you know it, waaay before you put a wrench to it

If they can't slow down for everybody, I at least want them to slow down for me. :P

jmonroe

mackabee

I hear you. I joined when I was 19 and two years later was in charge of an entire duty section and work center. Things are a lot different in the military than the outside world. I always believed every man in this country should spend at least 4 years in any of the military branches. It builds character, maturity, pride, integrity, discipline and above all, love of country. (gets off soap box) :shades:

lrguy44

amen

verdugo

The deceivers/salesperson would normally tell you that you should have done your research. In other words, its your fault I'm screwing you.

Guess what? They are right. As an adult you are ultimately responsible for your own actions. Too many people in this country are ready to blame everybody else for their own troubles except themselves.

I'm not saying they got there by themselves, but ultimately they need to take responsibilities for their own actions. I guess it's easier to sue somebody than to accept blame.

mackabee

Stop feeding the troll, eventually it will go away.


"The deceivers/salesperson would normally tell you that you should have done your research. In other words, its your fault I'm screwing you."

verdugo

You're right. I will stop feeding him. Hopefully he will go away soon.

lrguy44

That's a stupid analogy - How about you had a heart attack because of the food you choose to eat. That would be better.

jmonroe

Stop feeding the troll, eventually it will go away.

Lets hope.

Mack, I hate to tell you this but you have cheated yourself royally. If you posted at the rate of this guy you'd have close to 9000 posts with your seniority; yet you only have a little over 3500. Some things just ain't fair

jmonroe

mackabee

I might have close to 9000 post Isell and I are the only two regulars left on this board since we joined in 1997. When they went to the new software the count begin anew :confuse:
We've seen his/her/it type before. Eventually they get fed up and go postal and leave. It reminds me of a poster we had at the Sonor Museum website. This is a website for Sonorholics. Sonor is a German brand of drumsets and percussion and it's considered by many to be the Rolls Royce of drums. When the Asian invasion began and started cutting into Ludwig, Rogers, and Slingerland and Gretsch sales with cheaper better made kits they decided to join them or get shutdown. Rogers was sold to CBS who proceeded to run the best american made drums into the ground. Yamaha has bought the rights to their patents and has begun selling kits with the Rogers name and quality that it deserves. The other three American companies began making their entry level and mid range kits in Asia also. Even Yamaha, Tama, Pearl, who are the biggest players in Japan began making their lower lines in Thailand, Malaysia, and China. Sonor was the last of the big drums to go Asian.
This guy's user name was GermanSonorsOnly. He was definitely anti-asian although he is asian himself. :confuse: Go figure. Anyway these companies have built the factories, use the same machinery as the home base and they are supervised by a home base man so the quality of the drums is the same as the ones previously made in the home base factories. The home base only builds high end kits that run up to 10k for a 5 piece set. This guy was banned from the forums, then he would re-appear again under a different user name, and so on and so on. We haven't heard from him lately but it was fun but also a PITA. At least he had knowledge about the Link era Sonor drums that was helpful to the rest of the group.



This is one of the top of the line sets. Acrylic clear finish, you can also pick the type of wood *(maple, birch, beech, bubinga, rosewood) that you want the shells made out of and the size and thickness of all shells or individual ones. And you can also customize the finish. Takes about 6 months to get your set but it's one of a kind and worth all the money.
Mine is an intermediate set which I bought off of e-bay from a little store in Florida. Great guy to deal with, the owner. Had my drums waiting for me at home in two days since the distributor is 90 miles from my home and he had them "drop shipped"


These are my babies. The pic is a little over three years. This was taken when I still had hair, a mustache, eyebrows and eyelids. Lol :shades:

jmonroe

At least he had knowledge about the Link era Sonor drums that was helpful to the rest of the group.

Are you trying to say our new poster doesn’t have knowledge about which he/she/it is speaking :confuse:

These are my babies. The pic is a little over three years. This was taken when I still had hair, a mustache, eyebrows and eyelids.

So glad to hear your looks have improved. That pic you flashed here was tough to look at. :shades: But that drum set is niiice.

jmonroe

joel0622

Nice axes in the back ground Mack.

Do you like Latino Jazz?

This is the Father of one of my sales people. I will get you a CD (possibly autographed) and send it to.

this guy

kyfdx

The guitar on the right looks like a Telecaster... What is the one on the left?

mackabee

It's actually a Fender Squier stratocaster, but you were close. The one on the left is a Schecter Classic 1, really nice. They both belong to baby mackabee (my youngest) he also has a Fender classic bass, a Yamaha bass, and a Yamaha synthesizer.
The Fender Squier series is an inexpensive entry level guitar. Pretty much like Ephiphone is to Gibson guitars. I got him that one when he was graduating from HS. Once he learned how to play it he bought the Schecter. The first bass was the Yamaha and he quickly outgrew that one and got the Fender Precision bass. He does most of his own work and records it on his computer and posts it on myspace and his own website.
Mack

mackabee

I like all types of music. If it has a rythm and I can shake my booty to it i'm done.!

amad1

I like all types of music. If it has a rythm and I can shake my booty to it i'm done.!

Can we get back on topic please! What does shaking your booty have to do with salesmen who mislead people?

amad1

But I digress and now when interested in purchasing a particular vehicle ask around first if anyone knows someone at that dealership so when I walk in I don't have to deal with the guy smoking his cigarette, with the white shirt, red tie, salvatorre ferragamo shoes and the diamond pinky ring waiting for ups.

Guess the industry has made it what it is and we have to play the cards we are dealt eh

Amen!!

mackabee

MYOB.

:P

stickguy

Well, obviously it was a slick salesman tactic to distract the customer right before they slip the mop N glo past them!

Only used on the ladies though...

kmartin5

Here it is my mom is a single 58 yr old woman,after divorcing 17 yrs of marriage her finances went downhill her credit is less than perfect and shes developed a severe anxiety disorder. I phone a dealership about 20 miles from where we live to see about getting her financed for a USED inexpensive vehicle to get her back and forth to work explaining to them her situation in detail and what our needs were.Her trade in is a pos and the tranny is shot. I went ahead and gave them her social and they said we can help her with her 500. down and i could tow the trade in too. I spoke to the car manager. Upon arrival he passed me to a salesmen who then passed us to his "number one guy" (later we found out hed been there 4 days! They proceeded to put her into a brand new car (4 different ones to be exact promising they could get her financed. We went in wanting 250/mo. and usede came out with 322./mo new. My moms anxiety was getting to her as she said please dont do this to me .She couldnt believe they were putting her into a new car.

They assured her this is the car we could do this on. In finance we find out the car has 1500 miles on it so they threw in a dash mat. And a tank of gas. Fast forward we had the trade towed in at our expense and 4 days later they called and said sorry we couldnt get you financed. my mother is in a tailspin over this. She doesnt have more to put down and she cant afford more of a payment. We are requesting that they tell us exactly how much she is approved for and with whom so we arent going to take the car back and end up with nothing. Is this unreasonable? Shouldnt they be the ones trying to fix this since they are the ones who put her in the new car? And by the time they get the car back it will now have 2000+ miles on it and considered used so they shouls rework the deal at a lesser price. (We know now we overpaid anyway 08 versa s hb for 17000 + (no wonder they wouldnt finance it). We dont know what to do. We just keep waiting for the dealer to call us and give us the information we want now. We think the dealership should somehow eat the deal and make it happen for all the poroblems it has caused my mother the anxiety is going to give her a heart attack and from the first phone call this is what we were trying to avoid. I know they cant fix her credit issues but they shoul not have put her in this car and they certainly shoulnt have spot delivered it to her with promises. HELP!!!!

qbrozen

i have lots of things to say, but can't do it here, as it is off topic.

Please try reposting in one of the following topics:
My Salesperson Misled Me
or
Stories from the Sales Frontlines

mackabee

hmmm..sound familiar?
:shades:

qbrozen

well, if you are thinking the same as me, it kind of sounds like that person who let his mom go buy a car on her own and wound up buying all kinds of add-ons, etc. But she had no problem with financing. If she had, they could have returned the car and had no problems.

Which is what I'm thinking here. I mean, if she's not happy with a new car and with the payment, they are giving her an easy out here.

madmanmoo

Very sorry to hear your Mom is going through rough times. However, it looks like you're dealing with a lot of problems stemming from your mother's credit. The dealership appears to be doing their best to help you out.

A Versa has around $500 markup and $300 in holdback money. There is no possible way they ripped you off on the pricing of that vehicle. There is probably some rebate money that they are using to show additional money down from your mother. That takes care of the pricing issue. Since you towed your mother's vehicle in, the vehicle is probably worth $500. Nothing much to do there either.

They spot delivered the vehicle because sometimes when the bank knows that the customer is already riding in the vehicle, they make exceptions for the folks with bad credit. The dealership was merely trying to help make sure your mother got the deal bought and they got the deal.

think the dealership should somehow eat the deal and make it happen for all the poroblems it has caused my mother the anxiety is going to give her a heart attack and from the first phone call this is what we were trying to avoid.

Everyone pull themselves together and take a little responsibility for their actions. One car deal shouldn't send Mom into the emergency room.

The bank is the one not making the deal happen. Your mother's credit has destroyed that capability. The dealership has no responsibility whatsoever to give you a car. It appears that they've been working hard to make it happen. The only thing I might find a little fault with is the spot deliver. It does give you a false hope, however, they were trying to get the bank to make an exception.

Also, you definitely can't get bought on a used car because the rates are higher, the banks won't let your mom finance on those because of her credit and there is no money down on those vehicles.

Suck it up and find a solution. If it's causing this much trauma, then let mom take the public transportation.

-moo

Kirstie_H

Hey y'all... this is a genuine new member who kinda got lost around here and e-mailed us for help. I told him/her that this is the place to get helpful feedback, so no thinking it's a troll, OK?

jipster

If you unwind the deal you should go to Kia. You can get the puny one for $222 a month according to the loud radio commercials Kia has been playing lately. If not float your mom a couple grand if it will secure the bank loan. I'd also try to find an experienced car buying family member to help you with the purchase. Hope your mom starts to feel better.

roadburner

My moms anxiety was getting to her as she said please dont do this to me .She couldnt believe they were putting her into a new car.

Which dealer employee held a gun to Mom's head and forced her to sign?
That's the REAL culprit.

qbrozen

Well, since the host gave the go ahead to post about this here .... here goes.

My moms anxiety was getting to her as she said please dont do this to me .She couldnt believe they were putting her into a new car.

OK. Here is problem #1. NOBODY did anything to her but herself. "don't do this to me" and "they were putting her" are phrases from someone who doesn't want to take responsibility for their own actions. Nobody held a gun to her head.

If she is so anxious that she completely succums to other peoples' will, then why don't you take care of all of this for her?

we arent going to take the car back and end up with nothing

Here is problem #2 (or is that 3?). They WANT you to feel this way so you pay more money. I'm not saying they are trying to rip you off, but you need to be willing to turn it in and walk away. Take whatever money they gave you for the trade (not sure why they'd give anything for it, however), and go elsewhere. Find that $250/mo car you are looking for, and get on with life. She had nothing going in, there is no problem walking out with nothing. And, really, its not NOTHING, as she got to drive a new car for a little while for free.

qbrozen

darn! you beat me while i was typing.

kmartin5

nobody after all 4 cars and 10 handshakes that we can do this for this price "for sure" ...we were happy with the outcome. That is until 4 days later when they called . The thing nis i was bvery open and upfront about her condition ,her credit and her budget to AVOID this. We went there for an inexpensive car and i feel it was their mistake. I dont want something for nothing they said shes now approved for a car a year old or something....but we are a bit skeptical now...she has had the car for a week so now with 2000 miles on it wouldnt it be considered used and they could restructure the deas anyway?

kmartin5

First of all there is No public transportation where we live.Yes her credit is a problem but her time on the job ,time with the bank account and a pension that covers the car payment plus 500.00 down and the trade in (crappy as it is..they said they gave her 1500.00 for it sight unseen,i had it towed at myy expense to them so with that in mind...i gave them all this info before hand to avoid all this. Now my brother thinks she should just wait before taking the car back for them to call us with DETAILS on them saying they COULD get her approved on something a year old..all sounds good but we would like to know if its a sure thing before we go back in there. What is going on why are they not hounding her to bring it back?
Is it possible they are getting the deal to go through? Or somehow something is going to go wrong and they say she put too many miles on the car now and she has to pay some outrageous amount per month ...?(which she cant do) Also if i had a couple grand to give her i would but the economy sucks right now and money is tight so..

mackabee

Who would think that?

micosilver

They cannot make you pay more, the mileage does not matter. I think they are not hounding you because at htis point the car is a "rollback", they probably cannot get you approved and they are concentrating on other customers. Did they tell you to bring the car back? If they did - you should do it before it gets reposessed.

madmanmoo

Sticky situation.

You should definitely return the vehicle before getting in trouble with the law. The bank holds the cards, not the dealership. The dealership has been negotiating on your mother's behalf to get her approved. It's obviously not working.

If they told you to bring the vehicle back, then do so.

-moo

chikoo

yup.

do that and get status quo. as you were before. The best would be that the dealership reimburse you for your towing expense.

madmanmoo

Indeed. I think that would be fair. Ask for reimbursement of the towing and wash your hands. You don't want to get mother anymore upset, right? Then don't hang onto the vehicle they told you to bring back to the dealership. Otherwards, she's going to have a coronary when she sees a cop pull into her driveway, cuff her and take her downtown for Grand theft auto. Noone loves a felon.

-moo

chikoo

and I forgot.

It it turns sour, The dealership may/can (??) charge you rental expense for the extra 500 miles that you racked up. Ha!

Return it and look for a cheaper & affordable deal.

madmanmoo

Ehhhh.......

hahhah? Umm..... Welcome back?

-moo

mako1a

Something must be missing from this story. If the first payment hasn't come due how could she be told to bring back the car? If she didn't qualify for bank financing why did the dealership allow her to drive home with the car? Sorry, but I don't finance vehicles and have never experienced this sort of thing, but once you put a car in my name and I'm willing to do whatever it takes to make the payments I can do whatever I wish with the car. That includes parting it out, demolition derby, rattle can painting practice. Dealer said she was financed and gave her the keys after signing paperwork. It's her car to do with what she wants until a payment is missed. If they gave her the car without a secure financial obligation from the bank...the dealer just shot themselves in the foot. They just became a BHPH. If there really was financing, she keeps the car as long as payments are met. You can't just say oops financing fell through unless you (the dealer) assumes the financing since you let the vehicle be titled to a buyer. If someone broke the law, my guess is it was the dealer.

madmanmoo

I don't see much missing from the story. It's called a "spot" delivery. The dealership makes a judgement call on the deal and ASSUMES that the deal will get bought. They send the customer out on the road and cross their fingers. Sometimes it doesn't work. The bank won't finance the subject and they have to unwind the deal.

That's what happened here. The woman in question has poor credit and the dealership thought that with the amount of money showing as a downpayment and the total price of the vehicle, that she would be bought.

You can't just say oops financing fell through unless you (the dealer) assumes the financing since you let the vehicle be titled to a buyer. If someone broke the law, my guess is it was the dealer.

Unfortunately, if she stays out in the car, she's going to jail. There is no paperwork to give her that is binding at this point. She's not titled to the vehicle. They don't have any deal to punch! They give her a loaner form to hang onto until the financing comes through. If the financing doesn't go through, then they call the police because she is out in their vehicle after the agreement of the loaner terms. There really isn't much to do about it but return the vehicle.

Anything else is just complicating matters further.

-moo

mattandi

Unfortunately the situation described is not unheard of. Dealers do sometimes let a car go home with someone even though they do not have a final approval from a lender. More common when the dealer is open but the lenders are closed. It is a bit of a gamble that the buyer will be approved at the rate and payment quoted. As was mentioned earlier, the dealer may hope to "push" the lender a little if the buyer is already in the car. If the financing does not come around as the dealer hopes, they have to get the car back or refigure the financing often with a higher rate and payment than the buyer expected. Very similar situation happened with a friend of mine just a couple of weeks ago. (Not such a bad thing really, they are a young couple who do not need nor can they afford an '08 Yukon Denali) Money has been more freely available for the last few years and it is tightening up, so I have a suspicion this will occur more frequently for the near future.

My last 2 car purchases worked like this, but the financing worked out as planned both times in our case.