Did you recently take on (or consider) a loan of 84 months or longer on a car purchase?
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My Salesperson Misled Me
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True, but how would you do it on my Saturn L300? Check the hood, trunklid or roof? All the vertical panels are composite.
The magnet check is just an old trick they use. I guess if the magnet sticks to one part of a door and doesn't on another part on the same door surface then something is up.
I ran a carfax and found out that this car was owned by a rental agency in Georgia for 7 months, then sold at an auction in Texas and titled in Louisiana to someone for 3 months and I am actually the third owner of this vehicle.
I went back to the dealer to question him and he was not a happy camper. He said that he told me I was buying a progamed car. (BIG LIE) He then went on to explain what a program car is. I then told him that he mislead me because he said the vehicle was a demo car. At this point he folded his arms took off his glasses and said he has nothing more to say because I was trying to get him to say that he led me to believe that I was buying a New Vehicle. I guess he expected me to leave but I just sat there and looked at him.
He then changed his tune a little and said that he would work with me on the paint job. The pain job is not the point. I am a single mom with 4 children and I would have never purchased this car had I known it came from a rental agency. I am checking into my rights as a consumer. I asked him to show me the MSO and he said he didn't know what that was. Later during the conversation he was well aware of the MSO and said that he would run a car fax for me. I didn't let him know that I already have one. I am interested in finding out who the car was titled to before me. I would doubt that the dealership would title the car in their name if they were going to put it on the lot to resale.
To me this is fraud. I was not alone when the salesman was telling me about the car so I do have a witness. Not sure if this will help. Any advice would be greatly appreciated. I am probably screwed and will have to suck this up as another one of life's lesson but I am no way finished with this man.
Don't go back and talk to the salesman, talk to his boss. Make sure you know what you expect out of them, compensation or even unwind the deal all together. But my suspicions are that you bought from slime balls and will have an uphill battle.
But, had it not been for someone pointing out to you something you had not seen for yourself, it sounds like you were perfectly happy with your new car.
It was a rental? Is that so bad? I have owned two ex-rentals and they were great cars.
You can get all worked up, and spend a lot of time trying to get them to take the car back, or you can move on with life.
You just need to do what you think you need to do here.
I was aware of that method. Of course more and more you find plastic parts on cars so that's why I'd like a paint meter too.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Not sure what state you're in but here in NY they have to tell you if the used car was a rental or taxi. The term "program" car can mean anything from being a demo to being in a demo derby,
Sounds like the salesman lied outright. "My daughter and I drove it" must be the new version of "A little old lady drove it only to church".
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
In any case, I would say "lesson learned." NEVER but a vehicle (unless new) without a carfax report. Is carfax the bible? No. But its just one more check. I don't get one so much for myself as I do the person I'll eventually sell my car to.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
I'd bet your paperwork says the same thing.
Disclosure laws vary from state to state. Most states don't require that the history of a used car is disclosed to the buyer.
There was no reason for the salesperson to lie to you. He should have simply told you that the car was a rental and let you make the decision based on that information.
As isell said, there is nothing inherently wrong with buying a rental car.
It's a good way to save money on a car purchase.
If the paintwork is restricted to the door, chances are whatever damage the car suffered was slight.
I don't think you have any recourse to unwind the car deal, esp if your paperwork indicates a used car.
However, I would speak to the General Manager and see if they will correct the paint work.
Also, you may want to talk to the Better Business Bureau and the Attorney General's office as well.
See if anyone else has registered a similar complaint.
I'm not sure if I would want another repaint on that door if it's that unnoticable in the first place.
What an outright liar that salesperson was!
When he was informing me about the car --He said he had a demo that he has to run for 6 months before he can sell it.(dealership rules) His time was up in a couple of weeks and he would have the car on the lot ( because his daughter was using it at the present time) and I could check it out then. The car fax shows that a title was issued and new owner recorded on December 28 2007. I have a gut feeling he did a quick in and out deal with the dealership. Why would the dealership title the vehicle in their name if they were purchasing the car to re-sell.
I never should have taken the man's word. I learned my lesson. But like I said this is not over. This is wrong. He lied and now is trying to cover his tracks.
Ah. Now I see his line of reasoning.
So ... we all demo cars, in that case. My wife just demo'd a car for 3 years, and I demo'd one for 2 years.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
With all due respect to Isell's position that rentals are just as good as private party cars, that salesman knew that if he told the truth the buyer would have the PERCEPTION of lesser value and would have rejected the deal or asked for a lower price. He was dishonest.
"...If the paint work is restricted to the door..."
In 1987 I purchased a Chevy lease return. A while later I noticed that the door had been repainted. I didn't make a fuss but maybe I should have. Years later, the paint started peeling off the door and a large round rusty spot about 8" across formed. Made it hard to sell when I was done with it.
Now I check for repaints. I would either reject such a car or ask for a substantial discount.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
New York State requires that a vehicle be listed as New, Used or Demo Model on the Bill of Sale.
The State also requires a Prior Use Certificate on which a used vehicle may be marked as a Rental or Police or Taxi or Driver Ed. or Demo Model or Canadian.
There are four pieces of information that I ask to see before purchasing a used car: (1) a copy of the Monroney sticker (tells me what options the car has and its MSRP), (2) a copy of the mileage certificate (tells me who the previous owner was), (3) a copy of the manufacturers work history on the car, and (4) a Carfax report.
Your state's department of motor vehicles should be able to tell you what information must be disclosed to you prior to the sale of a used vehicle.
Car is in service for 6 months,titled to the dealership.
Then we sell it.
BTW, when a dealership buys a used car, that car is titled in the dealer name(usually).
Selling any kind of used Chevy is hard :P
Seen plenty of original paint jobs on those go bad.
Mack
Some people on here might know the state disclosure laws if they knew the state.
As other people asked, on the paperwork you received, is the car named as New or Used? Was it sold As Is? If it is still under warranty, bad paint might be covered. I think some paint is covered for 1 year/12,000 miles.
2013 LX 570 2016 LS 460
Our answer is always..." Probably".
That doesn't seem to be a good idea if you are trying to sell a car. Most people, if told a car they were interested in was "probably" in an accident, would look for a car at another dealership.
"Probably" is telling me the dealership was either too lazy to thoroughly inspect the vehicle... or that it was indeed in an accident. So, IMO "probably" is never a good word to use when trying to sell something as it implies indifference.
Mack :shades:
Most cars that are a few years old have had "some" kind of a mishap.
A bumper scrape or a dent somewhere?
This has nothing to do with being "lazy" as you put it. A lot of body work, if properly done can't be detected.
"An accident" can be anything.
Our CRV has a small dent where someone hit it. It is probably two inches across and it amounts to nothing. It is in a spot that is hard to get to and I have a 1000.00 estimate from a body shop. We have a 250.00 deductable. I keep ignoring it but it bugs me too.
If fixed and turned into State Farm, it will no doubt trigger "an accident" on a Car Fax.
So, has our CRV been in "an accident"...Yes, it has!
Most customers appreciate our honesty and the fact that we disclose everything we know.
Mack
I had them look at the CRV and it's in the worst possible place on the LS rear quarter panel. They can't get to it.
My attitude is "They've all been hit"
It's just a question of how much
It is very hard nowadays to have a 100% original car.
True. I'm just saying if a salesperson told me a car had "probably" been in an accident... I'm picturing the car smashing into another vehicle. Not someone parked next to it opening their door and putting a small dent or scratch in it. I think most people don't consider small little scratches and dents to be "accidents".
I would think saying, "To the best of our knowledge, and upon inspection, this vehicle does not appear to have been in an accident, but it is almost impossible to say and be 100% sure,"... would be more comforting to a consumer than, "It probably has been in an accident."
At least paint wise. We had our Mazda MPV minivan only about a month before I had to buy some touch-up paint, to get a couple spots on the front hood, where pebbles had been thrown up on the highway. Now, I wouldn't say the van was in an "accident". But, I guess one would have to say it had been damaged... or blemished.
Same with my wife's 97 Camry. It has a large crease on the rear quarter panel but they told me it was hard to get to due to the gas tank being so close.
Mack :shades:
I'll also say, "There are 435 body shops in the greater Seattle area and they are usually pretty busy"
Mack
Which brings us back to the original poster.
Remember, she has a door where the paint doesn't match.
In the case of your van,too many chips and you would be tempted to repaint the hood. Then it would look like your car had been in an accident.
Who did this awesome act?
Just a subtle difference. :sick:
From what you said the repair was very good so I could never accept that $7.50 pinstripeing was not replaced.
No excuse for this type of neglect regardless of who does the work.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
She is wondering when I’m going to have it replaced and I told her that we should leave it like it is until she is finished practicing backing out of the garage. I’m only going to replace it once so when she feels she’s got it down pat I told her to let me know.
I got an estimate about a year ago from the dealer. It’s going to cost about $260. I plan to take this out of her allowance and not turn it into the insurance company. I have to think that since I’ll be footing the bill, this will not show up on a Carfax report as an accident. I’m right ain’t I?
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
A paint meter would have started smoking on this car. :sick: I never checked the Carfax, but I imagine it read like a rap sheet. Gave all the repair records to the new owner when we sold it.
You're probably right but you've now posted it on a forum that the entire world has access to.
What was that VIN again?
I talked to the paint meter guy at work today. He says the meter will not work on non-metal surfaces. The way it works is it checks the resistance between the metal and the tip of the probe and displays the thickness of the paint from that measurement.
He also said the meter he uses is around $1,500 and probably not practical for the occasional car buyer.
He also said the way he uses the magnet check is to put a piece of paper against the body and then a magnet against that. The magnet will stick to the body through the paper and then you just slide the paper around the surface without worrying about scratching it. If the magnet falls off that's where they've used body filler.
-moo
It looks like they were painted on so I might just get our lot boy to put some stripes over the old remnants or I might just try to remove the old one.
Mack
Mack
I am only concerned because the wheels don’t fall off Hyundais nor do they rust out. Soooo, when I
dumpsell this thing I don’t want someone to think it’s been whacked. :mad:Furthermore, from what I’m hearing, people run Carfax’s on everything and that includes Mazda MPV’s and Buick’s. :P
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I was thinking about doing this but since it’s going to come out of her ‘house decorating fund’, why should I do the work? :confuse:
buy a house with a bigger garage
Herein lies the problem at least according to Son #1. When we moved to S.C. in 92’ we built a house and because I made the garage oversized so I would have a place to play, I had the builder install a 20 foot garage door. She couldn’t miss the opening with that door but now that we moved back to the Burgh she has to finagle the car through a standard 16 foot door. Like I said she’s learning but the right side mirror has been sacrificed.
or send her back to driving school.
I wouldn’t put anyone through that again.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl