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Having said that, here is the history of the vehicle...
Previous owner purchased it in late 2003 after vehicle was used by pro golf tournament. The vehicle was in the dealership service shop for 2 weeks during the first year. The radio (wouldn't come on until a button was pushed or the radio was turned off) seemed to be a recurring problem as did the key fob memory recall feature (it's memory would fail).
We purchased the vehicle after 1 year at 17500 miles. We now have 35900 on it.
We have had it in the service shop to have the radio replaced 3 times for the radio mentioned above and now the auto volume button won't stay on (our service guy advised us this is a known problem by GM but no fix as of yet);
the key fob memory problem (also a known problem by GM with the fix being reprogramming) continued to be an issue until the vehicle suddenly began to vibrate and wanted to stall out as soon as I had to come to a stop at a light. A service light was mindlessly blinking at me as well. I managed to keep the vehicle running by giving it gas but once I drove into my driveway it died. The service advisor called and told us the computer "brain" that runs the vehicle was faulty. Once that was replaced our key fob memory problem never reared its ugly little head again; we have had several steering components lubed and or replaced and it is in the shop again for this issue; we have had the center console replaced; we had all the plugs holding in the ceiling fall out and those replaced; we have an odd thumping and surging coming from the heater system which they thought had been resolved but it's in the shop again; the sunroof rattles horribly and has been worked to a mild irritant; as well as some other issues I can't remember right now. We dropped it off last night (3rd time in 2 weeks) to have some of the issues mentioned resolved, expecting to receive a phone call sometime today that it was ready to pick up or would be ready tomorrow, but instead we got a phone call stating the service technician had backed it into the service garage wall and damaged the tail light as well as the rear end paint. They would send it out to the body shop to have that repaired and order a taillight as well as work the other issues and hopefully get that back to us later this week. Don't get me wrong, this dealership has been top notch from purchase to wrecking my "Nali" and when we do purchase another one we will go back to them.
My questions:
has anyone else had an experience like this?
Has anyone else had the service shop cause damage to their vehicle?
What does that do to the resale value?
Do we now have the upper hand with the dealership to trade this trouble maker in?
What is the dealer required to do when they damage our vehicle? Simply fix it? I'd think they'd want to keep us happy...
When can we claim the vehicle is a lemon in Colorado? What constitutes a "lemon"?
We appreciate any thoughts and advice you might have!
Thanks
2-Yes, after body shop completed repairs, could not tell where it was hit.
3-Depending on how it was repaired, how it looks, there should be no problem on resale.
4-Don't think you will have the upper hand on the dealership because of the problems you are encountering unless you purchased from this dealer which it seems you didn't
5-The dealer is obligated to fix whatever it is that they damaged. Unless there was poor workmanship what more would you expect if you had gotten into an accident on your own? Your insurance company would have your vehicle repaired to your satisfaction, nothing more.
6-You need to check the lemon law as it pertains to Colorado as each state is different. I highly doubt it would qualify based on the mileage and the type of problems. To qualify for the lemon law most states require that the vehicle be repaired three times for the same problem with no resolution and/or 30 days (working days) in the dealer for repairs in a year.
I've purchased several Denalis through the same dealership working with the GSM. No problems with the service or sales department.
By the time you read this you will probably be out of warranty at 36k miles. If these problems had occured earlier, you could have requested a buyback through the BBB. Of course, GM would not rollover and buyback your vehicle. They have been known to give 5/100 Majorguard extended warranties valued at about $2500 to keep some owners "happy".
I hope this helps.
FINAL SAGA ON MY 2003 YUKON DENALI WITH 23,000 MILES.
The whining noise turned out to be the replacement power steering pump which the dealer has now refused to replace. I had the resv fluid checked to find DIRTY BLACK unchanged fluid in a supposedly new replacement pump. Obviously the mechanic did a quickie pump change without flushing the system and the contaminated fluid scored the new bearing vanes in the pump. I GIVE UP!!!!!!!!
On their- refusal (as said to me by my advisor) to repair my vehicle- The dealership has breached the manufacturers warranty contract with me and hence I have now forwarded my RO history to my California Lemon Law Attorney (with a previous proven track record) to sue GM and buy back this Lemon.
I believe the dealership JESSUP AUTO PLAZA. to be the primary reason to why my vehicle is a lemon. They have Service advisors that provide customers lip service they can't back up and mechanics that are incompetent,only interested in slamming a job as fast as they can to move onto the next one to do the same.. doubling their commissions blowing off any quality of the service. I WILL NEVER BUY ANOTHER AMERICAN MADE VEHICLE UNTIL THEY CHANGE THEIR MENTALITY AND CAN MATCH THE QUALITY AND RELIABILITY OF FOREIGN MADE VEHICLES THAT ARE BACKED UP WITH GREAT WARRANTIES AND SERVICE THAT PUTS THE CUSTOMER FIRST. THATS CALLED SERVICING THE CUSTOMER.... Good Luck!!!!
TIA.
King Craig
tidester, host
$440??? Is that just to repair the cluster, or to replace it? In either case, you'd be better off ordering an Escalade Platinum instrument cluster from a GM/Delphi-authorized odometer repair facility (SOT Electronics is one place that comes to mind); it looks much better than the Denali cluster, plus it won't cost you anywhere near $400--depending on where you're located, you're probably looking at around $300 shipped. I assume that if they're telling you that it'll cost $440, your vehicle is probably out of factory warranty?
The rear heater starting blowing cold all the time. I took it back to the dealer and the dealer said there was a bulliten and it was covered under warranty. So that is fixed.
My latest problem is the speedometer. I hit the gas and it went to 120mph. When at idle it sits around 70mph. I took it to the dealer and they have ordered a new cluster guage. Should have that in within 2-3 days.
Chas
:lemon:
I had the same problem with my '04 avalanche. dealer replace it under warranty.
I was told they needed the truck for 10 days and it would cost $440. The next answer floored me. They said they had done this 3 or more times for two of their customers!!!!! :sick:
The next thing that happens with the cluster is it will surge and then drop off to zero or 5 to 10 mph all of the time.
Odd thing the headlights on the Denali still work after two years with the Silverstars as well as the headlights on my '05 Titan. However, the ones on my '00 Maxima went out at the same time within 3 months. I've emailed and had them replaced by Sylvania but they kept blowing with them having no clue why.
Was your problem at the rear transfer case?
Thanks.
I read in the manual and while it didn't specifically mention chrome wheels, it did say it was alright to use Chrome polish on chrome.
I also read that these factory-installed wheels are Chrome Aluminum. Does this make a difference? Is it that the wheel itself is aluminum with a chrome finish? Why did this happen?
coachman
My advice...DOCUMENT EVERYTHING...contact a lemon-law lawyer for advice! FORGET ARBITRATION!!! I wish you the best...I TOTALLY understand your frustration. The ONLY reason we got this vehicle is so we can tow a couple times a year (jet skiis) on vacation. This truck has broken down on 3 of our 5 vacations!!!
Both vehicles had the transmission and front transaxel replaced at 24k and 30k miles. It took over a week each time. 2003 vehicle had problems with the sun roof leaking which damaged all the electrical components in the dash includeing the XM radio and 6 disc changer. Took months to get it repaired properly. Both vehicles wear considerably in the dash area - the coatings on the doors of drink holder lid, dash compartments and center console all scratch easily and peel off. The white lettering comes off the steering wheel and radio buttons within 50K miles of use. The DVD-R they sold me with the car was 2 years outdated and they wouldn't offer me a free upgrade; very disappointing.
2003 Vehicle had the back seat radio control station replaced at 44K miles and cost $360. It had the transmission replaced a second time at 63,000 miles. The drivers seat motor failed and had to be replaced. I got tired of being in the shop and having an intimate relationship with service so finally traded it for a 2005 thinking that I had a lemon and sacrificed $15K plus my $7500 down payment to get in a new one.
I get the 2005 and quickly has passenger side rear wheel bearing go bad at 3000 miles - never had that happen ever. The the transmission goes at 24k miles in for a week. They fixed it then 3 weeks later I lost 2nd gear and back in the shop for a week. Have problems with stabilization system about 14K and have it in the shop 2 days. At 28K miles I have problems with tire air systems not showing air in the tires or two low. Go to Nitrogen fill...now I can't keep air/nitro in the tires at all. AC just went bad at 55k miles and been in the shop more than 4 times finally they are replacing the vent relay that moves cold and hot air on the drivers side.
Do not buy a Yukon XL Denali; GMC does not care about their customers time nor are they considerate about the value of the customers purchase. I owned 3 Chevy Suburban's before the GMC's and never had a significant problem in over 140,000 miles on each one; batteries, brakes, tires and alternator.