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My wife and I drove from our home in CA, to Fort Worth, TX on September 28, 2006. Because of time restraints, we had to be in Fort Worth in two days. We have taken this trip several times before with no problems whatsoever. The car was under warranty when the transmission blew just before Eloy, Arizona. We were crossing the desert area of Arizona when I noticed that the RPM had been continuously high. My wife and I both noticed that car had been starting making some odd “lurches“. Approaching Eloy, Arizona the car began to make strange noises, jerking, and not accelerating properly. We quickly exited Route 10 and rolled into a Love’s gas station/mini-mart where the car died. At that time, the car would not go forward, only in reverse. Trying to go forward jerked and killed the engine; the tranny had blown completely. We called AAA for a tow, which Jaguar uses. The driver stated that there was no Jaguar Dealer anywhere nearby, but there was a Ford Dealer in Casa Grande, AZ, approximately 20 miles away. (We did not want to be towed to Phoenix/Scottsdale, which was the “closest” Jaguar dealer and be stuck there for 2 days as we needed to be in Fort Worth before the end of the weekend.) I talked to Linda at the Ford Service Center of Jones Automotive, and was told that even though Jaguar is owned by Ford and uses Ford parts, they would not touch the vehicle. She then recommended AAA Transmissions also in Casa Grande, AZ. We then had the car towed to AAA Transmission, where the manager stated that they indeed do warranty work, and we would be reimbursed from Jaguar. He would provide all of the needed paperwork. Due to our time constraints, it was necessary to rent one of only two cars available in this small town for interstate travel in Casa Grande to meet our schedule and leave the car with AAA Transmissions. Our intended first night was El Paso, but we missed our reservation and ended up staying in Las Cruces, NM. The next day we pushed our drive to make up our time, and arrived in Fort Worth in time for our son‘s birthday. The towing charge was $70.00, the bill for rebuilding the (Ford) transmission was $2,095.39, and the car rental came to $587.25.
After arriving back home, we contacted Jaguar regarding the warranty. The following is our ordeal to receive some kind of recompense from Jaguar.
Being a Select Edition car, we expected to be reimbursed for the charges incurred. I contacted Kathleen Viccaro, Jaguar Customer Service Representative, on October 16, 2006, and informed her of our ordeal. She explained that she would get back to me. We received a letter dated November 6, 2006, informing us that Jaguar would not honor our warranty. This does not seem acceptable as we purposely chose a Select Edition car, for our peace of mind, in case of just such a breakdown. I then sent a letter, dated December 23, 2006, to the Jaguar Board of Appeals to state my case as to why I felt that I should be reimbursed for the repairs to said car. I received a letter back from the Jaguar Appeals Board, dated January 18, 2007, that, though they had reviewed my concerns and I was valued as a customer and that they appreciated my business and patience, they, again, refused my request for reimbursement of the tow/repair of said car.
I then received a letter dated January 30, 2007 from our local Jaguar Dealership, where said vehicle was purchased, reminding us that our vehicle’s next scheduled maintenance check was due, as these checks “keep our car operating at peak performance and that Jaguar is committed to ensuring us a carefree driving experience“. The timing of this letter was impeccable.
On February 12, 2007, I sent a letter requesting that my Jaguar be taken to the nearest Jaguar dealer and be repaired to their specifications so that the car would meet their high standards as so lauded in their correspondence. The next letter I received, on March 5, 2007, was dated February 27, 2007, stating that since the warranty was up February 28, 2007, the repairs needed are now the responsibility of the owner. !!!!
This correspondence had been going back and forth for 4 months, well within the warranty. Jaguar had belated a timely and satisfactory conclusion of this dilemma purposely to the point of the expiration of the warranty, and therefore, the end of their responsibility and any possible recompense in my favor. I am not impressed with their car or their customer service.
We have seen numerous other complaints regarding Jaguar car transmissions on the internet, and you can bet that this is our first and last Jaguar. :lemon:
I'm sure that don't hear the good newson here only the bad, with 85,000 being sold a year it might not be as bad as it seems, but get the warrantee!
I took mine to the dealer multiple times for the same issues you're having (in addition to other issues with the trans) and they fixed many things - none of which were necessary or had any affect on the issue.
Ultimately (4th visit to dealer) I was told that the transmission needed to be replaced. This was despite the fact that I was told at the previous appointment that the transmission itself was fine and these were 'collateral' issues.
By the end, just before i had it towed to a mechanic, they transmission was slipping badly. Engine would rev up and eventually slip into gear, but wouldn't stay in gear. Would usually just seem to slip into neutral while driving down the road. To get going again i had to turn the car off and wait for a few minutes then start it again and PRAY it would go into gear.
Good luck. I wish I had better news -- it's not a fun place to be in. BTW, after 2 months of not having it, i should be getting my car back with a rebuilt transmission for around $2200.00 I've heard others say you're better off going with a rebuilt than new transmission on this car. And yes $2200 sucks, but it's far less than the $4400 the dealer quoted me for a new one.
(2000 S-Type 3.0) I've had troubles getting the transmission to come out of park before while parking on an incline, steep inclines and even a flat parking spots if the front wheels were up against the concrete parking block. You'd have to have someone rock the car before it would come out park.
I was told to put the car in neutral with your foot on the brake prior to putting it into park, that it releases all the built up stored tension on the transmission, driveshaft and rear end. I've made a habit with this technique and haven't had a problem since.
I too hear that sound at 40-50 mph, Jag dealer said 4th gear missing teeth, how they can say that with out opening the tranny is beyond me. AAmco transmission says that it is in the rearend not the trans any help with this would be greatly appreciated.
By the way great car I always wanted one , got it now want to get rid of it back to the BMW for me.
There will be another Jag in my life.
JIM
As for recalls, there's a ECM re-flash that was finally included in factory S Types starting with VIN M02206.
There are other recalls but they concern loose ball joints and seat belts.
There's only one even vaguely related, which is here. Perhaps this might help you if you are in the VIN range?
S307-19
S-TYPE
DATE
06/05
MODEL
2000-02 MY
S-TYPE
VIN L00001-M44997
5-Speed Transmission - Erratic or Harsh Shifts - Valve Body Kit Available - Repair Procedure
Issue:
Some 2000-02 MY S-TYPE vehicles within the above VIN range may exhibit erratic or harsh transmission shifts. This can be caused by valve body or control solenoid failure.
You are aware, I gather, that a TSB is just an advisory to the dealer and he is under no obligation to fix your car. A TSB is not a recall, there is no mandatory repair work dictated by the factory, nor any legal obligation to perform TSB work.
As for other TSBs for the entire car, the list is very long and I couldn't possibly post all the contents here. If you want all the TSBs in their details, you should buy a one day subscription to www.alldatadiy.com, and print them all out. Looks like there are 40 or 50 of them, but not all might pertain to your particular year and VIN of course. Maybe 20 of those would pertain.
I am new to the site and was considering buying a 2002 S-Type w/70K miles....The vehicle has been pre-qualified w/a 3-year, 45K mile warranty, which I intend on purchasing. After reading all of the previous postings I am second guessing whether or not I should purchase the vehicle. I only need the car for a couple of years before I buy something else. Should I purchase the vehicle? If I intend on buying a Jag should I put a little more down and buy an '03 S-Type or newer? Obviously I'm sure many of you will recommend the newer S-Type but the dealer I am looking at, who is apparently the nation's leader in pre-owned Jag sales has a price difference from an '02 and '03 at about $4K. Any Suggestions. Thank you for your help in advance,
ML
I had a gear box fault code on the dash about 3 months ago. The car went into safe mode so I couldn't drive it. I had it towed. My ex replaced a sensor and reset the computer. No more gear box fault codes.
auto repair shops and I dont know any manufacturer or warranty underwriter who
will let you just do whatever you want and then send them the bill afterward. You can do whatever you want with your own money, but, if you want to spend someone
elses, you need their advance consent. Insurance and warranty fraud require these
companies to protect themselve by giving prior consent to aftermarket repair shops.
Particularly rural shops where the traveler is stranded and at the mercy of a single
service provider. A simple phone call to the extended warranty company is usually
all I need to do to get approval to do stranded motorist repairs. Sometimes they send a inspector from another shop, sometimes they just approve it. Occasionally
they say NO, the car must be towed to a manufacturer licensed shop or dealer.(Maserati, Lamborghini, Ferrari, for example). You cant do what you did with auto
collision insurance, health insurance,or any auto manufacturer I know of. I think it
is very unfair of you to criticise Jaguar for situation that YOU put yourself into. The
results would have been the same if it was a Ford, Chevy, Chrysler, or Mercedes.
Occasionally, I see customers who try to proceed without prior warranty approval, and I always tell them to call the 1-800 number first.(or I call it for them).
If there is a bad guy here, its the greedy service writer at AAA transmissions. You
dont handle extended warranties for a living but he does. Rather than take the chance of having Jaguar send a flatbed for the car, he sold you an unauthorized
repair with the impression that you could submit a claim for it later. Any experienced service writer knows that NOBODY pays after the fact. They all require
the advance opportunity to inspect. I think you should recind your lengthy complaint
about Jaguar and just turn AAA transmissions in to the Better Business Bureau.
I think your comments were for tyggerss about a post that was put up over a year ago.
I had responded by telling the person (they own the car, not me) that the car should have gone to the dealer as a warranty claim.
just get tired of people blaming their mistakes on their car and had to put something on the website. Maybe someone else will read it and save themselves some money. Soberguy.
I think tyggerss said it best. If you want a Honda, buy one.
i have a problem please let me explain...
have a "gearbox warning light" hich comes on no and again, usually when the wife is driving the car.
I have had this looked at " no issues" £500 later .
It could be computer related.nks all
Its not worth spenind serious cash on this for a electrical experienced mechanic,
so does anyone know how i can manually removed the dashboard warning light, " gearbox fault" - can i take out a fuse etc?
i need an easy life from the wife, she wont have it that i have spent £500 and " nothing is wrong" -
id really appreciate any adivce.
Or if i cannot remove it perminately, is it poss to remove it short term, for example just before she drives it?
thanks all
Jeff
Remember though, it’s not the prestige of owning a Jag that sets you apart, it’s the prestige of being able to pay for the service charges that really set you apart and stand out. :shades:
Regards:
OldCEM
You know how fast that free way is? I got a speeding ticket LOL ,,,
Good Luck to you , I want my 3rd Jag after this.
still look brand new. In response to all this stuff about Ford, Ford purchased Jaguar
in 1990 and continued production in Coventry, England. They revamped the whole company and produced the first "Ford" Jaguar, the XK8 in 1996. This and the XJ8
were released as 1997. In 1996, Jaguar had an owner satisfaction rating of "much
worse than average", second only to Land Rover in owner dislike. For 1997 their
customer satisfaction was "much better than average" about the same as Honda.
Ford owned Jaguar and Land Rover for 18 years and never made a profit. They did
however revitalize the marque by building super posh cars that are surprisingly dependable. Dependability for a car with high performance, multigear trans, auto
suspension and auto cruise and wipers is unfortunately going to be worse than on
a simple car. That's why Honda is taking such a hit on their 2008 Accords. When you have more features, there are more things to break. An old car with a lot of features can be expensive. Especially when considering that people who are selling
their car tend to put off maintainence. I had a '97 xk8 from 2006 to 2008 and it looked and drove like brand new. I only spent about $900 on it total and absolutely
NOTHING" Ford" would work correctly on it. I had to convert one of my Ford factory scanners to Jaguar to read anything but the OBDII codes. Then it wouldn't work on
Ford,Lincoln, or Mazda. I have a 2006 s-type v-8 4.2 that I love better than any car
I've owned, but it has the 6speed ZF transmission and not that somewhat weaker unit in previous models. Try Worldpac.com to buy all your ignition and other parts.
You can't use ford spark plugs in the Jag engines. The harmonics are different. Internal parts for the 2000 Jags are expensive and not available from anyone but Jag. Best of Luck, Soberguyjaguar.
taking out the brand new but wrong spark plugs and installing correct ones. Incorrect
spark plugs(Lincoln LS) for example send out minute radio signals that mess with
PCM and oxygen signal sensors. Has any one read the codes? Why do you say it has a misfire? Misfires can cause the transmission to act up but you wouldn't have the same codes in the transmission module as for an internal transmission problem.
How many miles on the car, who bought from, what part of the country, service records? How much paid, how much would you lose to trade, and are you trading for
a new car or a used Range Rover?
drives good most of the time, I would start by pulling the codes, Its a pity you dont
live in Oklahoma because we pull codes for the customer for free. Is the check engine lite on?
Thank You
what you had) but if your dependability improves, then you may feel that you have made the right decision. I hope that that is the case. What I normallly see in older C-class's is auxilliary problems. The Air conditioning might fail but the car will get you to work. the check engine light might come on for innumerable reasons, but the car still runs. You might experience a number of body electrical problems that don't stop you from using the car as transportation. On the other hand, a transmission failure on the Jaguar would stop you dead in your tracks. You would have to either fix the transmission or trade the car broken. Either one of which would cost you a severe deduction in its "cost to own". If you traded a broken Jaguar for a good Mercedes then you probably made a good deal. It might be less car, but, at least it's not broken. This discussion completely leaves out the possibility of the Mercedes having a bad transmission, which is almost as possible as the Jaguar. However, we now know for a fact that the Jag had a bad tranny,yet the Mercedes seems to be OK. That is a good trade. As long as everything is working on the C-series then you traded a broken car for a good one. Lets hope it continues that way. The only advise I would give on an older Mercedes is to not skimp on the maintanence. If it needs it ,you should do it. No older car is trouble free, but the Merc might be cheaper to keep'er than the Jag. Maybe.
Best wishes and best of luck, Soberguy.
mentioned that you had an extended warranty. Take the car to a Jaguar dealer and let them rebuild it under warranty. You are not likely to have a lot of problems that a basic powertrain warranty wont cover. The car is older, but, Jags are usually very
good cars. They can have other problems just like any car can but the high performance drivetrain is the most likely that any owner will experience. Problems with the rest of the car are few and rare. If you paid for insurance on the drivetrain
by means of an extended warranty then why not take advantage of it? If a Honda owner bought an extented warranty they would take their car in for repairs. Why not tak the Jag? All older cars will need a new transmission sooner or later. There
are not NEARLY enough Jaguar transmission failures to hope for a class action suit. The transmission in your car is truly the WORST one offered by Jaguar in the last 15 years,and yet, it doesn't have enough early failures to justify a class action suit. There is NO hope in that direction. NONE. The Jaguar transmissions are far
out-lasting the Honda, Ford, Hyundai,Chevrolet, and Chrysler transmissions that where replaced for free under factory campaigns. Most Jaguar transmissions are lasting for what the courts consider to be a normal service period. If you have a warranty then you are in a different group than most of the people who write to this blog. They write to this blog because they bought an older used car and they dont have money to fix it. YOU DO! You dont have to join this group of disgruntled owners who are blaming the car just because they dont have the money to keep
it properly maintained. Use your warranty and then write back about your experience. Be sure and say what warranty you had and how well they answered your claim for repairs. I do tons of repairs under warranty and I rareley meet a warranty company that wont fix the car if they are notified in advance that repairs are needed. Just take the car to a certified shop and see what the warranty company says. All cars need repairs sometimes. Few cars are as good aqs a Jag.