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Comments
The (service) lol manager said the warranty only covered to 70000 miles or 5 years.
Didn't want to hear my story or investigate the warranty so I called another dealership and the part time service person knew more than the bozos at this dealership. I had to call the GM customer service # and explain that the dealership said I wasn't covered and that I was getting 2 stories from 2 different places.
The current policy covers also from 70001 to 79999 miles and you have to pay labor. I called two dealerships and the labor charge was $100 at 1 dealer and $150 at the other.
Obviously the 2nd dealer is trying to make up for not getting a markup on the part with higher labor charges which I will also call GM customer service about.
The service manager put me on hold and asked their (Warranty Specialist,lol again) about the coverage and, SURPRISE, the specialist had no clue either.
If you live in the OBX area of NC think twice about using Victory Chevrolet for a purchase or service work. ARROGANT, DEFIANT and just a plain terrible dealership.
On the other hand, Elliot Chevrolet in Staunton, VA will provide the CORRECT info for you.
I would not get new one from dealership for two reasons, 1. The price was $480.00 and 2. the one they sell you has same defective parts, so it too will go out.
If anyone is interested who rebuilt mine just let me know.
Frank at customer service at GM is a big A--hole so if you talk to him just be ready for the run around.
One thing for sure, I will never buy a GM product again and if you do---GOOD LUCK!!!!!
Owned 3 4-runners and 3 camrys before this piece of crap and will be seen in the future at (Japanese) dealerships.">
Thanks
I am interested in where you got the speedometer fixed. ICan you post a link? 'm having the same problem as everyone else with my 2003 Trailblazer, and I want to just fix it myself.
Thanks,
Tom
1) While in PARK, turn the key toward the "START" position, but stop short of starting the vehicle
2) With the key in this position, put the shift lever into "R" or REVERSE
3) Now RAPIDLY turn the key toward the START position and momentarily, hold it there and you'll see the speedometer will pulse about 5-10 MPH toward the "zero" speed position. Before the needle pulses back in a positive direction, repeat the key turning sequence in rapid succession and you can slowly reset the speedometer back to zero. It takes a little practice, but eventually, you can reset it in about a minute. I now have 148K on my Envoy and it's worked so far...
the sticker on the car is $48,657.00. This stuff just quits working. I do have 125k on the vehicle (soccer/baseball mom)but this is BS. I spoke with GM service and they tell me they are NOT aware of these issues! You got to be KIDDING! They I come across this forum, unbelievable the people having the same problems. Everyone should call and light up GM Costumer Service. I am calling my attorney general's office in NJ. I WILL never but a GM vehicle again!!!!! And think the taxpayers bailed out this unaccountable company. ITS ARROGANCE!
Thank-you for posting your story.
I have the same problem and I would like more info on how you handled your problem.
If you have phone numbers and contacts, that would be great.
To remove and reinstall the part, did you repair it yourself? Also how involved is the repair.
Thanks for the info.
The Issue Is Caused By Burnt out "Bumper" motors.. The Needles On The Gauges Actually Plug Into These Motors And Cause Them To move. I Was Able To Dig In and Get As Far As The Motors On My Cluster (Which I Replaced In New Mexico With A Used One Just So I Could Get Home With A Speedometer) I Was Going To Switch The Motors Myself But They Are On a Circuit Board That I Just Didn't Have The Guts To Tamper With.
With "GOVERNMENT MOTORS" Disregarding Their "Loyals" It Would Be Wise To Take Advantage Of The People On Ebay That Offer The Repair Service Which Includes Replacing The Old Motors With The Next Generation Motors That GM Started Using after The Crap They Sold Us Gave Out..
These Guys Also Calibrate The Cluster Before Sending It Back.. Again, The Pricing Is The Key.. Read The Whole "Buy It Now" Auction Details Before Making The Purchase. One Of The Guys In In Minnesota Another In Oklahoma.. The Other i Do Not Remember.
Search On Ebay: (Your Vehical Year) ie. 2005 Silverado Dash Cluster Repair.
They Should Come Up. Turn around Time According To The Auctions Is One Working Day After The Cluster Is Received By the Repairman. Also You Will Have To Pay The Shipping..
Hope This Helped You Out... HAPPY HOLIDAYS!
Thank you so much for your feedback. I am just trying to get mine fixed free of charge. ;-)
FYI It was a Chevy dealer/service dept I went to.
dj
Thanks,
RSHatTheFort
You have a vehicle that is out of the contracted warranty period by 3 times. Why is it, that you feel GM should fix this?
Now luckily I haven't had any of my gauges act up, and if I did I would feel extremely grateful if GM paid to fix them. However if they didn't, I can't see what legal premise I would have to try to get them to cover the cost. It's outside the well documented warranty period, and I didn't pay/buy an extended warranty period (even though being clearly offered it I declined it).
:mad: I have an 04 Tahoe w/100k and an 04 GM Sierra 2500 and the speedometers on both vehicles have gone out. What part do I need to look up and how hard is it to replace?
Thanks,
Harold
:confuse:
There is a company that repairs your cluster. You take your cluster out, overnight it to them, they repair the gauges that are bad, and overnight it back to you. Very reasonably priced and they give you the instructions how to do it. I don't remember the company, but their website link has been posted in the forum.
I think I also printed it and saved a copy in one of my Suburban manuals, but I don't have access to them right now.
Speedometer Repair Center
Robert Villegas
www.speedometergaugerepair.com
mail@speedometergaugerepair.com
The Cluster is pretty simple to remove. The sites that repair these can also help you, but here are the basic instructions:
*******Disconnect the negative battery terminal to prevent any accidental short circuit*****
1. Apply the parking brake to prevent the vehicle from moving.
2. If equipped with an automatic transmission, move the shift lever all the way down to last gear (this will allow you room to remove the bezel).
3. Tilt the steering wheel to the full down position.
4. Pull gently rearward on the corners of the bezel from the instrument panel (IP) assembly. There are no screws holding in place.
5. Remove the bezel.
6. Remove the (7mm hex head) screws that retain the Instrument Panel Cluster (IPC)
7. Remove the IPC from the vehicle by tilting the bottom of the cluster outward.
8. Disconnect the IPC harness from the IPC by squeezing in it's clamp tab and pulling moderately.
rshatthefort
Any thoughts as to if the fuel gage can also go bad in the same way the speedo can.
Thanks for any insight here.
Brad
2003 Sub LT 4x4
The site I found this info on was:
http://www.gminsidenews.com/forums/f53/2003-tahoe-speedometer-problem-12909/inde- - x2.html
PS - The VIN Breakpoints that is mentioned would be the last 8 digits of your VIN.
Re: 2003 Tahoe speedometer problem
A special policy came out for 03-04 trucks and suvs with less then 70,000 miles, and less then 7 years old. It technically isnt a recall, as only the ones that actually have the problem will be fixed. Dont worry though, if you were going to have the problem you most likely would have already. If your vehicle is involved you willbe notified, but they wont make any repairs unless yours actually has the problem. See below:
Subject: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function #07187 - (09/28/2007)
Models: 2003-2004 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT
2003-2004 CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE
2003-2004 GMC SIERRA, YUKON, YUKON XL
--------------------------------------------------------------------------------- -
DUE TO PART AVAILABILITY, THIS SPECIAL COVERAGE IS BEING ADMINISTERED IN PHASES. YOU WILL BE NOTIFIED AS EACH ADDITIONAL PHASE IS RELEASED. CUSTOMERS ARE BEING INSTRUCTED TO CONTACT THE DEALERSHIP TO ARRANGE AN APPOINTMENT IF THEY BELIEVE THEIR VEHICLE HAS THIS CONDITION. THE CUSTOMER IS BEING ASKED TO PROVIDE THE VIN SO THE IPC CAN BE ORDERED IN ADVANCE OF THE
SCHEDULED APPOINTMENT. THIS WILL ELIMINATE THE NEED TO KEEP THE VEHICLE OVERNIGHT. DEALERS ARE TO OBTAIN THE VEHICLE MILEAGE WHEN SCHEDULING A SERVICE APPOINTMENT. THE VEHICLE MILEAGE WILL BE REQUIRED WHEN PLACING AN ORDER FOR THE IPC.
Condition
Some customers of 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles have reported that one or more of the instrument panel (IP) cluster gauges stick, flutter, or become inoperative. This may cause inaccurate readings, including the speedometer and fuel gauge. Special Coverage Adjustment This special coverage covers the condition described above for a period of 7 years or 70,000 miles (110,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the instrument panel cluster after the condition has been verified. The repairs will be made at no charge to the customer. Returned IP clusters will be inspected upon return and replacement of IP clusters that do not exhibit the condition will not be covered. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 28, 2007 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 28, 2007, must be submitted to the Service Contract provider.
Vehicles Involved are all 2003-2004 model year Cadillac Escalade, Escalade ESV, and Escalade EXT; Chevrolet Avalanche, Silverado, Suburban, and Tahoe; and GMC Sierra, Yukon, and Yukon XL vehicles built within the following VIN breakpoints:
YEAR
DIVISION
MODEL
FROM
THROUGH
2003
Cadillac
Escalade
3R100001
3R320163
2004
Cadillac
Escalade
4R100006
4R323240
2003
Cadillac
Escalade ESV
3G117982
3G348029
2004
Cadillac
Escalade ESV
4G100001
4G343605
2003
Cadillac
Escalade EXT
3G100002
3G343890
2004
Cadillac
Escalade EXT
4G100005
4G343604
2003
Chevrolet
Avalanche
3G100001
3G347428
2004
Chevrolet
Avalanche
4G100011
4G344788
2003
Chevrolet
Silverado
31100001
31412794
2003
Chevrolet
Silverado
3E100001
3E381150
2003
Chevrolet
Silverado
3F100001
3F259060
2003
Chevrolet
Silverado
3M100001
3M112290
2003
Chevrolet
Silverado
3Z100001
3Z361857
2004
Chevrolet
Silverado
41100005
41435572
2004
Chevrolet
Silverado
4E100001
4E403760
2004
Chevrolet
Silverado
4F100001
4F269046
2004
Chevrolet
Silverado
4M100006
4M112271
2004
Chevrolet
Silverado
4Z100002
4Z353683
2003
Chevrolet
Suburban
3G100007
3G348254
2003
Chevrolet
Suburban
3J100007
3J346322
2003
Chevrolet
Suburban
3R100004
3R319989
2004
Chevrolet
Suburban
4G100010
4G344801
2004
Chevrolet
Suburban
4J100031
4J333376
2004
Chevrolet
Suburban
4R100001
4R323241
2003
Chevrolet
Tahoe
3J100001
3J346326
2003
Chevrolet
Tahoe
3R100014
3R320162
2004
Chevrolet
Tahoe
4J100005
4J333379
2004
Chevrolet
Tahoe
4R100003
4R323252
2003
GMC
Sierra
31100002
31412793
2003
GMC
Sierra
3E100003
3E381153
2003
GMC
Sierra
3F100008
3F259040
2003
GMC
Sierra
3Z100004
3Z900320
2004
GMC
Sierra
41100001
41435571
2004
GMC
Sierra
4E100002
4E403758
2004
GMC
Sierra
4F100005
4F269047
2004
GMC
Sierra
4Z100001
4Z900747
2003
GMC
Yukon
3J100003
3J346327
2003
GMC
Yukon
3R100006
3R320129
2004
GMC
Yukon
4J100002
4J333371
2004
GMC
Yukon
4R100002
4R323250
2003
GMC
Yukon XL
3G100020
3G348252
2003
GMC
Yukon XL
3J100006
3J346324
2003
GMC
Yukon XL
3R100002
3R320042
2004
GMC
Yukon XL
4G100023
4G340744
2004
GMC
Yukon XL
4J100001
4J333378
2004
GMC
Yukon XL
4R100004
4R323210
__________________
Does anyone know what the exact problem is? I have heard speedo cable, instrument custer..
Good Luck
Once I take my cluster out, my tahoe is dead until I get the cluster back.
I call GM customer Service and was told that yes there are other recalls but the SSR is not included and I will have to pay $1028 to have it repaired.
Is is possible for SSR to be included in the law suit? If so how can this be done.
Thanks.
So.... Now my gas gauge is apparently acting up, too. I ran out of gas last week, and the gauge was not even in the red area near empty!! (my low fuel light has never worked) When I filled the tank, the needle went way beyond full, to the far bottom of the gauge. The local Chevy dealer quoted us $658 for the repair. I remember receiving a recall notice regarding the dash gauges about 3 years ago, soon after we bought the car, but of course there were no problems with the gauges at the time. Now that I have the problem, the recall is apparently no longer effective. Any suggestions for a mom from Indiana?????
If not under recall, some local repair shops can fix them. Just call around to some reputable shops. They typically will take the instrument panel cluster out and send it out for repair. Cost is typically about 60% of the dealer. Or you can take the cluster out yourself and send it to one of the shops that have ads on the internet and mentioned in several of the previous posts. Cost is about 40-50% of the dealer by the time you pay shipping back and forth. Do some research on the business first and only choose a site with a good BBB reputation. Always call them before you do business with them and look them up on Google Map Street view to get an idea of the type of operation they run.
No matter what process you take, have the repair center replace all of the cluster step motors on the cluster panel (speed, tachometer, gas, temperature, etc). Apparently this chronic GM Problem is on all of the indicator gauges on these cluster panels.
Now that Government Motors Corp belongs to all of us tax payers, aren't you proud? :lemon:
Good Luck and God Bless