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I Wrote Chrysler and received a letter back unsigned with the name Stephanie that they had reviewed and concur with their previous decision (something of what I do not know).
The truth is that Jeep Liberty has a bad window design and a window may drop down at anytime
and they know this from all the reports received!
I say before buying a Jeep Liberty do your home work, this window problem is a big and cost problem.
Chrysler Extends Jeep Liberty Window Warranty
In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners:
"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle's original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle's in service date, simplycontact your dealer to have the repairs performed. Your dealer will inspect the window regulators for proper operation and repair if necessary.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices, and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center
P. O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.
Please keep this letter with your vehicle's other warranty information for future reference if neccessary. The warranty extension applies to the above components only, the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction
As it turns out, the windows now have a lifetime warranty on them - as explained by my local Jeep dealership as well a service that called me last week regarding a rear suspension recall.
The new lifetime warranty on them is news to me and may be news to some of you. While it isn't a permanent fix and it doesn't thrill me at all, at least they have sucked it up and put a lifetime warranty on them. It doesn't make the issue better and it sucks when they go out but at least they aren't charging for the fix.
That being said, I highly recommend keeping scissors and duct tape in the car just in case - as well as a wire hanger to pull the window up in order to tape it if it falls all the way into the door. Duct tape will hold it.
I will note they did not tell me about the warranty on the phone. For whatever reason, it wasn't until I took it in (because of the suspension) that they told me about the warranty on the windows. They ended up fixing both the same day.
The one thing I don't have, and may try to get, is the warranty in writing. I'd dearly like a copy to hopefully save myself trouble in the future if I go to a different dealership. Too many people have had problems in this thread for me to believe all dealerships are created equal - or honest.
thank you!
So, the lifetime warranty only covers specific years?
I will be on the phone today, jumping up & down - it's the same damn problem, how can they pick & choose??????