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i went to the dealer, and they showed me a NOX with switches next to the rear dome light. They said we must not have that feature... Very odd since we got about every option under the sun. Anyone know if this can be installed now or what option/trim came with an independent rear dome light? As the father of a 2 month old, we could use this simple feature!
Thanks!
If you want to still use 87, then you can get an update to the computer that changes the timing of the spark. There is a technical service bulletin out on it that the dealer can look up for you, or you can look it up online yourself. But expect to lose at least 1 mpg. I choose to keep the better mpg and better running engine, but pay more for gas. I figured it out and money-wise it is about even regarding mpg (more for gas but better mpg vs. less mpg but using 87 octane gas), so I go for the option that results in better performance.
For the transmission, the best you can do is get the updated transmission calibration that came out 15 months ago or so. It still isn't perfect, but is much improved over the original calibration that shipped in vehicles made from March 2009-September 2009.
I stop every Nox I see, whether it's in a parking lot or a neighbor, to listen to the motor and ask the owner about this and I have not heard the sound or the complaint from anyone yet. Still looking, ....'er, listening.
I've tried different brands of gas, and the pinging always comes back at 87 octane.
Add me to the "pinging" list.
Have you spoke with a dealer about this?
Here is what the owners manual states:
"Use regular unleaded gasoline with a posted octane rating of 87 or higher. If the octane rating is less than 87, an audible knocking noise, commonly referred to as spark knock, might be heard when driving. If this occurs, use a gasoline rated at 87 octane or higher as soon as possible. If heavy knocking is heard when using gasoline rated at 87 octane or higher, the engine needs service."
Christina
GM Customer Service
Yes...I have mentioned this issue to my dealership several times. Each time they tell me that this is a normal sound for a direct injection engine.
I'm one of those people who read the owners manual from front to back...and I have even used GM's recommended "Top Tier" gas...and my car still pings.
My bigger concern is how my car wants to stall when I have it in ECO mode and it has had a chance to warm up. Everytime I come to a stop the RPMs drop and the car fights to stay running. The RPMs bounce up and down and the car vibrates. If I put the rear defrost on, the shaking gets worse and the engine really stuggles to keep running. I have broght this to my dealerships attention and they say there is nothing wrong.
I've had my car in multiple time...had the check engine light come on 3 times...had the radio replaced 4 times, the center console replaced twice. Add in the fact that the transmission shifts oddly, causig the car to buck forward at times...I'm starting to lose confidence in this car.
I've gone to my dealership several times and they say nothing is wrong, and there are no service bulletins.
I've taken the car to another delaership and have been told that there is nothing wrong...that this is just how it is.
Have you taken your vehicle to the dealer for this concern? If not I would recommend getting into a dealer and having them do an oil consumption test. Please email me if you have any concerns or questions.
Christina
GM Customer Service
Thanks
Diane
This will allow only Edmunds Forums members to view your e-mail, and not every spam bot....
Please don't post your e-mail address in your message.
regards,
kyfdx
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You said you have an open ticket? What is the number?
Christina
GM Customer Service
Can you please email me your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are/ have experienced (I understand this is repetitive its just to make it a little easier for me to get the ball rolling). I apologize for your frustrations.
Have a great weekend.
Christina
GM Customer Service
Probably most issues are fake, so when customer service asks for the information, the complainers run and hide.
Not saying this is true in all cases! Certainly some cases are valid. It would be nice to have some follow up though, so we could sift through what's real and what's fake.
Seems like there are plenty of real problems out there, to keep anyone busy...
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I have a 1 year old 2010 Equinox LT AWD with only 7,500 kms on it(5000 miles). Beginning in January of this year, I'd be driving and then all of the sudden the vehicle would stall and I'd get no response from having my foot on the gas pedal. There'd be no warning. No warning lights, no sounds indicating anything was wrong. The radio would still work, the interior would still be lit up, just the engine would suddenly become unresponsive. So I'd turn the engine off, start it back up then drive home. This has happened several times.
Most recently, this week it happened again. I was driving, I was going around a corner and the the engine just stopped responding. I couldnt restart the engine for 15 minutes and then the engine stalled again 5 minutes after getting it started. I was able to get it back home. In total I've had problems approximately 5 times since January.
I took it to my dealership and they said they can't find anything wrong after taking it for a test drive. Well, I told them it only happens once or twice a month and it's driving fine today. They said bring it in when it happens, but how can I do that if it happens during the evening or weekends when they're closed?
I'm very frustrated. This is the first vehicle I've ever owned. This equinox is going to get me killed.
Has anyone experienced anything similiar? I'd appreciate any suggestions that others may have.
Ok then, my faith in humanity has been restored. Thanks for that, I suppose I was becoming jaded
I'm looking forward to hearing the results from the customer service help - seriously.
I don't believe everything I read, but not sure this is the place that aspiring fiction writers would be hanging out...
Unless you think it's Ford or Honda's social media team, spreading lies? lol
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It's unfortunate, but those with real problems that get resolved rarely come back to inform the audience. You'll documentation that the software treeks made to the tranny programs were tested on some vehicles and reported here before they were formally adopted as service programs.
Thanks for the reply. I've already supplied my VIN to a GM Customer Service rep on this board and was told that since I live in Canada the could not help me, and that I would have to call GM customer service. I completey understand that and have been trying to contact GM up here.
I will be taking my car into my dealership next week for some schedualed maintenace, and I will be re-addressing these issues (as my warranty is almost up.) If I could just clear up the rough idle and pinging I would love this car. I'm going to give my dealerhship one more look at this before I call GM customer service.
Thank you,
Caron, GM Customer Service
Tricia, GM Customer Service.
They try and make it out that it is our fault. They did an oil consumption test on our car and the oil was low and they said it was within normal range. I took it in again because they engine noise is terrible and they said it went away with they put oil in it. They told me they fixed it and just watch the oil level. Well I took it in with 8% left on my oil change and they said that it was really low on oil and the oil was dirty and gritty but they made it out to be my fault because I didn't bring it in every 1000 miles when I was told I didn't have to do that anymore. My car also doesn't want to shift right and I have to run the defrost all the time to keep the window from fogging up. We have two other cars a ford and pontiac with high miles and they run better than our crappy chevy. We did get Gm to give us a reference # but I guess our chevy dealer doesn't want to fix the problem.
Thank you,
Caron, GM Customer Service
I have been reading through this thread and your situation has caught my eye. Would you mind providing me with any additional information that you are experiencing with your vehicle? I would like to see about doing some research about this.
Sincerely,
Michelle P., GM Customer Service
Have you spoke with GM Customer Assistance?
Christina
GM Customer Service
Thanks,
Peg
Good luck !
I apologize you are having concerns. Have you had a chance to see or speak with your dealer?
Christina
GM Customer Service
It doesn't hurt to have it looked at. Please keep me updated.
Christina
GM Customer Service