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The Equinox I have now is really nice to drive. It's nothing like the original one that I had - not even close.
Have you talked to GM Customer Service yet? If not, please talk to them. I'm sure that someone will be willing to help in your situation. I talked with the Service Mgr yesterday and he stated that there is a lot of paperwork to be done on both sides (GM's and the dealer's) so, I guess that's why the lady called today.
Have you heard anything from GM yet? Keep on their backs! The squeaky wheel gets the grease!! I think that your dealer is useless and I wouldn't talk with them about anything as they were not upfront with you in the first place.
Keep me informed as too what's going on with your Nox. Thank God I had some good people backing me otherwise I'd be in your shoes!
Good Luck!
We are in the same boat. See my previous messages. Our car keeps dying, as well. It's been in the shop 3 times. I don't want to drive it with my kids because now it is shaking and I am scared the engine will shutdown again. We have a file open with Gm, you could try doing that. So far, they haven't done anything but we are on the 3rd person who is attempting to resolve the situation. We started a file with the attorney general, who also seems to not be interested. They suggested filing a complaint against the dealer with the DMV ,who knowingly sold us a car that was broken before we bought it. What state are you in? In Florida, after the 3rd time for the same problem, you can start the lemon law process. They have one more chance to fix it and have to respond to a letter w/in 10 days.Look up lemon laws in your state. We are thinking of just dumping the car at carmax, losing 1000 dollars, and getting something else.
Good luck.
Sorry, I just can't tell from some of the responses. I'm trying to see if the 6 cyl has been free of the issues reported about the 4 cyl.
Boy, I have to tell you, I was pretty excited about the Nox, but I'm having 2nd, 3rd, and 4th thoughts. Either play Russian roulette with the 4 cyl, or pay even more for a 3.0 6 cyl that doesn't give that much more noticeable power, and has really poor gas mileage in the AWD version. Why don't they just put in a 3.5 or 3.6L 6 cyl? If gas mileage is going to suck, at least let's get some performance out of it.
Not bashing GM (I have had many GM's), but I don't think they've quite figured out the Nox engine line just yet. The Buick Lacrosse engine article posted here pretty much summed that up. The Nox has a lot of other great things going for it, but I'm very concerned about rolling the dice on the engine for this kind of money. (GM, are you listening? I'm also very seriously considering the Ford Taurus now, and I'm not a Ford fan. Wake up!)
Thanks, and please let me know if anyone has experienced or heard any issues with the 6 cyl engine.
Are you averaging 17 mpg? That's what our nox is averaging. I do know, our negative experiences are probably a very, very small percentage of what people are experiencing with the car. But, I don't think people are talking about the problems for fun. Yes, I'm pissed, and that's why I am posting about the problems. But, now that you opened my mind to talking about postive things, I will go to the Mazda6 forum and talk about how I love our other car. Thanks.
Direct fuel injection with continuously variable valve timing advances GM's engine technology and the variable valve timing mechanism is probably very sensitive to a consistent supply of clean oil for reliable operation.
To maintain warranty some manufacturers require 3 month/3750 mile oil changes for these engines. I suspect GM's upgraded oil quality requirements for 2011 models reflects this.
I could not belive my eyes when I read your message. Mike we bought a brand new 2011 Chevy Equinox, only had 25 miles on the Odometer ,in May this year and 50 days later, with only 1,077 miles driven, the vehicles engine started to shutt-off while driving. The first time this happened, we did not think anything of it. Well anyway , we re-started the car and went off on our merry way. The very next day while I'm at work my spouse calls me to inform me that car's engine shutt-off again while on her way to pickup my grandkids. The vehicles engine shut off without any sort of warning, she made an attempt to move over to the right lane , but could not, because of the heavy traffic, cars zooming by at 70 to 75 mph. , cars behind honking their horns, the car came to a halt, waited a few minutes and restarted without no problem. I instructed my spouse to get off the turnpike at the next exit and head on home on a secondary road. The car shutt-off four additional times before she got home. The next day, car goes into the shop for a checkout, stayed there for 16 days, was driven 96 miles and the techs could not find the problem. Eventhough they were not certain as to what was is causing the problem, they went ahead and replaced the intake and exhaust actuators and selenoids as per GM Techs advise, they also conducted fuel tests to determine whether or not the fuel I was using was causing the problem. Well anyway, here I am stuck with an unreliable vehicle. My spouse, for whom I bought the car , will not drive it. She feels unsafe. We invested our hard earned monies , placed our confidence and trust on a product that has failed to meet our expectations . I would have thought that GM would have already taken this bull by the horns and fixed this problem before placing anymore unsafe vehicles in the market. Why havent they gathered their top notch mechanical and electromechanical engineers and found the solution to this problem?. I have learned from the little research that I have done that there are many other Equinox Owners with this same problem and it's been happening for years, this is not a new issue. What is it going to take to solve this mystery? Mike, I can only blame myself for not doing my homework. Had I taken the time to research, check and seek advise from unbiased individuals not tied into this industry, I would have not invested my money on this car. Dont get me wrong, the vehicle has it's pros, The engineers that worked on the body styling did a great job, that goes double for the interior which is very well crafted, but what good is it if the car' s engine shutts off when you least expect it. Is there anyone out there that knows of any possible solutions to our problem, other than waiting for this issue to resurface two additional times? What about those consumers out there that are in the midst of buying a vehicle . Some needs to let them know of the 2011 Chevy Equinox problem . I have reported this problem to NHSTA.
I am sorry you are going through this too. I feel responsible that I chose this car, too, but if you read reviews it got fantastic ones!! I never saw that the car was having these problems and never thought to find boards like this. Everyone seems shocked that our nox is having issues too because I think they are usually reliable. What are you going to do? I am scared to drive it with my two children. My husband is looking for another car but we will take a loss of at least 1000 and have only had it a month. The other option is waiting for it to die again so we can file lemon law papers. That's also a huge hassle, then you go through arbitration, and will still lose money on it. I didn't report it to the NHSTA but have reported it to GM,the BBB and the attorney general. That didn't seem to get us anywhere but at least it is on record.
Good luck and I hope things work out for you, whatever you decide to do.
Has anybody had any success getting the issue resolved?
I am very frustrated like most of you and am glad to see I am not the only one dealing with this. I will post results as soon as I receive them.
I recently have had the same issues with a 2011 Terrain,mine started with stalls from park into gear and then from idle at a stop.I was in for the stalling from stop (4th repair,others racket at start up)I picked up the car and on my way home (40 miles) it just stopped(once highway,once city street).My question to you is and I am sure your first concern as mine was was to get to the side of the road FIRST and shut it off.I seemed to have all power including steering and brakes but just could not accelerate at all.I never really noticed if the rpm meter was reacting to my pushing on the peddle and had the air on and radio which all were still working.My first reaction when I got to the side of the road was to shut it down.Do you know for a fact that the engine was completly off?
I have had 2 different fluid leaks so far. The first I took in on May 11, 2011, when the car was not parked in it's usual spot in the garage I noticed there was a puddle of black fluid. I took the car in and the dealership had it for about 3 days (they put me in a rental). I had to pick up the car before it was fixed while they waited on a back ordered part. The part came in about a week later and they had the car for another 3 days. They replaced a transfer case seal and filled transmission fluid and changed transfer case fluid. I also mentioned that the car was shifting hard. They drove the car and stated that it drove normally. I picked the car up on May 20, 2011.
Not too long after I noticed that there was now red fluid on the garage floor. I put a fresh piece of cardboard down to make sure this was a new leak and sure enough, it was. I took the car in on July 6, 2011, and it was determined that it was transmission fluid that was leaking. I also complained of the "rattling" noise it make upon a cold start up (which has yet to be heard by the dealership). It is now July 27, 2011, just over 3 weeks since I dropped my car off and I still do not have it back. They were waiting on parts that were on back order. We were told they came in last Thursday and the car would probably be ready last Monday. I hadn't heard anything so I called the dealership today. Apparently, they are waiting on yet another back ordered part.
I bought a brand new car because I was tired of having problems with the used cars I purchased. I just feel like this is unacceptable for a brand new car. While they are putting me in a rental car (a little Chevy Cruze) I am paying for my Equinox. My family is a Chevy family... my hubby sold Chevy's for over ten years before starting his own business several years ago. We have stayed loyal to Chevy as we have NEVER had these kinds of problems with the new cars we have purchased from them.
With the problems I am having and all that I have read on here I am more than a little scared to drive this car. My 9-year-old and my 6-year-old do competitive cheer and we drive approximately 1 hour there and back 3 days per week. I need a safe, dependable car that gets decent gas mileage to get us back and forth. This car is not turning out to be that car!
We are very pleased with our dealership and they have always taken very good care of us, but I think they are just as frustrated as we are in this. It shouldn't take weeks to get a part in for a brand new car!
Thanks. :shades:
Edmunds Car Maintenance Guide
How do you count 'lemon law' visits? If you has a couple of visits with no resolution or progress because they could not replicate it do they count? If you then had other visits where they replicated it but did not do anything do they count? Are the only visits that count the ones where they try to fix it.
This is when my car started having an intermittent check engine light, the first two times it came on, it was code P0011 accompanied by rough idle and poor drive-ability. The third time it came on, it showed codes P0011 and P0014, and almost stalled while accelerating from a stop immediately after shifting from park to drive. It also made the start-up noise once, same intensity but half the duration (1 second long, used to be 3 seconds long). This time, they performed 3 oil changes, each followed by a test drive and a check for debris in the oil, with no debris being found - this was in accordance with bulletin PIP4716b. They also performed bulletin PI0496, which addresses cars with intermittent check engine lights with codes P0011 and P0014 and between the build dates of Feb 17 and June 6 of 2011. The work under this bulletin is to replace the cam solenoids (intake and exhaust), and perform a few particular software updates. I have no had my car back for 2 days, and so far, it's working okay, I'm cautiously optimistic. During this last service visit, the dealer did a total of 130 miles of test drives. It is important to note that this bulletin states that if the car has over 250 miles, then the solenoids MUST be replaced, in addition to the software updates. My dealer tried to not replace the solenoids, saying it wasn't needed, my car has 8000 miles on it. It's sad that I had to request him to follow the bulletin as it is written.
The dealer I have been going to for service work so far has proven to be lazy and has lied to me on 3 different occasions. Needless to say, if I have to take my car back again, I'll be going to the dealer an hour away that I bought from. During my first visit for the check engine light, a tech told me they did a software update that should fix the problem. I had to take the car back in the next week because the light came back on, and they said they did a software update. I said, "is this different than the one that y'all did last week?" They told me that there had never been an update done, all they did was clear the code. During this last service visit, they had my car for a week but had not called me with an update. I called them and they told me that they had done 2 test drives so far, and an oil change and had plans for more work, but they couldn't verify the code that came up. I drove by a few hours later and checked the mileage on my car, it was the exact same as when I dropped it off. I ripped them a new one the next morning. A few days later, he had the nerve to lie to me again about test drives. If you have OnStar on your vehicle, even if it's the free trial, download the OnStar myLink app to your smartphone. You can use it to check mileage at any time, anywhere. My service manager apparently didn't know that this existed, but he sure does now.
How did you get GM to do something?! We have dealt with crooks at the dealership and useless GM reps. We have a lawyer very interested in taking the case right now but I don't know if it is worth the hassle and cost in the end if we won.
it sucks, but just power through and be patient even though its hard.
We took it back to our dealership the next day. We were told by one service tech that they had the same issue with three other new Equinoxes recently and it was close to becoming a recall issue. He stated it has something to do with the computer, which suppposedly needed to be reprogrammed through the GM satelite...they could not update it because it was late Friday afternoon, so they gave us a rental and said it could be done on Monday.
Monday came and we were told conflicting statements....our service tech assigned to us told my wife the computer "reprogramming" did not correct it; and they could not duplicate the problem and they would need to keep driving it to "duplicate" the stalling so they could try to correct it....basically seemed like a runaround. I then called and spoke to the Manager and he had a different story, telling me our service tech was new and he gave me the wrong info....he felt the reprogramming of the computer might have fixed the problem and they wanted to keep it an extra day to drive it some more, to make sure the vehicle did not stall anymore.
I then asked him about the other 3 Equionoxes that had the same issues and if they were successful in correcting those problems and if so was it the reprogramming of the computer; of course he said yes.
We'll see what they say tomorrow, even if we get the Equionox back and it is supposedly fixed, we will still be skeptical because of all the conflicting feedback.
I need to know if there is the possiblilty of the car stalling out when we are on the freeway with two babies in the back seat.
Scary, scary, scary thought. I was not expecting this when we purcahsed the Equionox, it seemed to have great reviews. I never make posts on websites like this, however I feel it is important to get the word out if there is a safety issue and I encourage everyone else reading this who had similar problems to respond.