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Chronic Car Buyers Anonymous (Archived)
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Really turned me off that dealership.
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
Probably more significant for the dealer is that I generally advise other folks not to use that dealer.
For dealers who may lurk here, if you offer to provide a price it is best you provide that price. While there is a risk your price may be shopped, there is almost a certainty you will lose business by not providing what your website promises.
I have visited a number of Dodge dealers within a reasonable drive of where I live. I purchased the Charger from the CarMax in Norcross – about 2 or 3 miles from my house – for several reasons.
Best BBB reputation & I sold a car to this dealership a few years ago – with no issues.
Best price on a new Charger that I could find.
No ‘Doc Fee’.
Excellent sales person – who was very patient with me over the 2 months + process. He even allowed me to drive a Challenger V8 automatic, though I told him I was likely holding out for the Charger.
Convenience \ location.
The actual sale was handled professionally & with no issues.
However, they have 2 web sites & each has issues.
[ See below. ]
One always shows incorrect pricing. Actually showing a ‘No Haggle’ sales price ABOVE the bottom line MSRP on the window sticker. [ huh ??? ]
The other shows correct [ no haggle ] price, but no link to the window sticker – for details on options & packages. The price shown here is typical = $4,500 off an MSRP of $35,380.
[ Includes a $1,500 rebate. ]
The sample information below [ hope those looong links work ] is for the exact same unit = a 2015 Charger VIN ending 26705. And the different information from their 2 web sites.
BTW, I pointed this discrepancy out to my sales guy, with printed documentation, to take to his management - and nothing has changed. . .
- Ray
Happy with the car – and happy with the deal . . .
= = =
$ 36,375 Final Price
19MPG City 31MPG Hwy
3.6L V-6 cyl
8 speed automatic
Torred Exterior Color
Pearl/Black Interior Color
Model Code: LDDS48
Stock #: 11397722
VIN: 2C3CDXHG0FH726705
Vehicle Located At:
Carmax Chrysler Jeep Dodge Ram of Norcross
1975 Beaver Ruin Road
Norcross GA 30071
Call (888) 337-6016
Detailed Pricing
$36,375 No Haggle Price
[ NOTE: window sticker bottom line = $35,380 ]
This site is the one that dodge.com ‘Search’ sends you to –
It does have a link to the .pdf of that ‘Window Sticker’.
It also shows vehicles ‘In Transit’ – and does clearly label them as such.
http://www.carmaxchryslerjeepofnorcross.com/new/Dodge/2015-Dodge-Charger-d3edf5e70a0a006549cfa053a94786c2.htm
= = =
Hurry! Manufacturer's rebate expires soon!
Price includes $1,500 purchase rebate ending 3/2/2015
Features
Leather Seats
Sunroof(s)
Front Seat Heaters
Cruise Control
Auxiliary Audio Input
Rear View Camera
See all features
Pricing and Financing
MSRP $35,380
Factory invoice $33,951
You Save on MSRP $4,541
Georgia No-haggle price $30,839*^
http://www.carmax.com/enus/view-car/default.html?id=11397722&AVi=0&No=0&Rp=R&D=90&zip=03031&N=4294963070+4294962874&sY=2015-2015&Us=15&Q=e7adbedb-b684-4f42-a058-b0c66e6501fa&Ep=search:results:results page
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
We had the same problem with the MINI dealer last year - daughter found a color combination and option set that she liked, only to find out it was "in transit" and had, in fact, been pre-sold. The car we did finally land on was also at the port when we signed the deal; it took a week for it to be shipped from CA to CO and go through dealer prep.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
You don't have any information other than the manufacturer's link? You probably won't seem me or even know I was in the market for your brand.
In both dealerships I worked, we used a contractor to manage the website. A decent contractor spends at least 6 hours a day on site updating the website, removing sold vehicles from inventory, adding new inventory, and checking for accuracy.
--------------------------------------------
Years ago when I worked at a local Chrysler dealer, I started and ran their internet department. My main job was to photograph new and used inventory and publish it online.
I had about 20 photos of each vehicle from every angle, but it was very time consuming and the way my pay plan was structured I still had to sell to top up my salary, which wasn't much to begin with. So when it got busy, the inventory didn't get updated, but was left with stock photos.
With most of the email leads, and get-a-quote leads, we had to reply "to get the guy into the showroom", meaning quoting prices was a lose lose situation 99.9% of the time. Unfortunately, the "come in and let's talk" emails got more sales than offering rock bottom price emails, which we tried for some time. Reason being is with most shoppers, there was almost a trade in involved, many times with negative equity, as well as financing, sometimes credit issues. So it was almost never a "give me your rock bottom price and I'll come buy it now deal".
Not to mention there were countless times when I took calls or emails asking for best price on specific models, only to find out the customer hasn't even seen the car in person, their wife didn't even know they're shopping for a car, or they were months away from buying. Negotiating is typically the last step in a consumer transaction, but many would start off with negotiating, not knowing if that's what they were going to buy.
And yes, it doesn't help that dealers offer an "best price" button on their sites, because that's what consumers start off when car shopping when realistically they should pick a car they like and they're comfortable with before grinding down the price . Unfortunately most of the consumer shopping tools on a dealer's site are just used to generate leads to get someone to walk into the door, nothing more and nothing less.
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
But, in today's smart phone driven, instant access to info society there is that expectation from the consumer that has to be balanced.
I have had some great internet experiences...one was an Accord one was a BMW. In both cases we were dealing with real #'s and the first time I saw the cars was when I showed up at the dealership to close the deal.
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
I'm certainly not getting warm fuzzies from her.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
I'm certainly not getting warm fuzzies from her.
Sounds like one that would put the hard sell on as soon as you hit the lot...'What do I have to do to get you to buy today?' type. Might even hit you with the old 4 Square! Time to move on to another dealer..
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
If you recently bought a new car...
That is sort of a blanket statement, given this crew:)
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
http://www.bmwstore.com/used/BMW/2002-BMW-M3-cincinnati-70a5b34a0a0a006540bccbecdabcb02f.htm
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When I showed up at the dealership, they honored the price listed on the web site. Furthermore, they offered me exactly what I expected for my trade (based on information provided by @qbrozen (thanks as always, Q).
I went home, thought about it, went back 2 days later and made the deal. No excitement, no drama, no haggling.
Unfortunately, they have changed management since then. They no longer list prices on their web sites. They don't even have the window sticker available in PDF format. When you come in, they start off by low-balling your trade. Totally different experience.
au - the only problem is that this dealer is about a mile from my wife's workplace. Getting her to go to a dealer farther away may prove challenging, though if I find one on the lot in "her" colors, she might be willing.
And, I already thought about the answer to the "what will it take..." question. $34,000 for the new car and $14,500 on the trade. Not that I think it would happen, but I'd at least have an answer for them to take back to the "tower"
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
2013 LX 570 2016 LS 460
Subes are quite common to order, because they offer a slew of accessories, and often cars on the lot have fluff you don't want. That, and as you are finding out, not many 3.6 outbacks around. They tend to come in pretty quick, so you can likely make a deal and not have to wait too long. It's easy for me, since I would be a corporate VIP program buyer, and all the pricing (and fees) are fixed.
Looks like outbacks must be hot now. I checked the 3 dealers around me, and they have a total of 11 listed, all 2.5is
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
4.0L in the '02 Explorer - 210 HP
3.5L (Honda sourced) in the '05 VUE - 250 HP
3.6L GM in the '08 VUE - 257 HP
2.3L turbo 4 in the CX-7 - 244 HP
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
Exactly.... turbos lose less efficiency at high altitude.
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2013 LX 570 2016 LS 460
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
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Did you get a good deal? Be sure to come back and share!
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Edmunds Price Checker
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Did you get a good deal? Be sure to come back and let us know! Post a pic of your new purchase or lease!
MODERATOR
2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
[ VOLKSWAGEN ANNOUNCES PRICING OF 2015 GOLF SPORTWAGEN ]
http://media.vw.com/release/923/
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
Mighta been a contenda...
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
Update: If you remember, I mentioned that we ordered a 2015 MB S550 4matic and we were to take delivery when the car arrived at the end of October. They super low-balled our two trades so we nixed the deal. A couple of days ago I received an email from the salesman saying that they still have the car and was there any way that we would reconsider. I said we'll be home in a couple of weeks and may give them a call. In the email he said that the "powers-that-be" will sharpen their pencil to make the deal work.
The car's MSRP is $114K, what do you guys think would be a good second offer (not including the trades).
I really didn't think we would reconsider as I was so angry.... time heals I guess. Or, it might be putting gasoline back on the fire.
Mark156
( not including the [ super low-balled ] trades )
?
- Ray
Did you drive the S550? Impressions?
It all depends on what the demand is for that car in your area. It's a newly redesigned model so dealers might try to hold firm on the price. However there's gotta be at least $10k markup in the S Class, so you might have a bit of leeway there.
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
New Conti on the XF, no wheel damage reported. Phew!
Bradd, hard to race on the Bruckner with folks wandering down the middle of it! Unless he had a starter flag in his back pocket that I missed. Stopped at Stew Leonard's for an ice cream cone, cruised Rte 1 to Sherwood Island connector. The times, they have a' changed.
'21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S