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2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Then they do another scan of my entire body. My problem is that my veins are extremely difficult to find which usually means many needle sticks until they get lucky. It usually takes two hours for the entire process.
This is necessary because the type of cancer I had is aggressive and can recur at any time. So I have my fingers crossed that it has not returned. My doctor also does an ultrasound of my liver every 6 months which is how the cancer was found back in 2016. This is nerve-racking to me. 😩
2024 Genesis G90 Super-Charger
2014 Malibu 2LT, 2015 Cruze 2LT,
Yesterday at the supermarket:
So now my oldest car and my newest car have beauty marks.
Of course the moron took off without a note. Probably the same one who left his shopping cart rolling through the lot in the wind. I’ve retrieved so many carts because of lazy people that the market should put me on payroll.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Good luck tomorrow.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Onto the appliance story. I’ve mentioned in here from time to time how much trouble I had with my LG French Door-in-Door refrigerator that I bought about 2 years ago. Upon delivery it emitted some pretty ghastly sounds while running. Talking about guttural, wheezy, untoward sounds. I pinged Best Buy (BB) about 2 weeks after delivery to have it exchanged. Their customer service people told me it was “normal” for the fridge to make noises since it was a high efficiency-“green” refrigerator. They told me to give it a couple more weeks and the noises should subside a bit, or to let them know if it failed operationally in any way.
Couple weeks come and go, nothing changes. Call BB again. They tell me since I didn’t buy the “Geek Squad” protection package, they wouldn’t even look at it....that it was LG’s problem since now, I was past the 30 day exchange period (by 2 days), which was caused by them. Talked to my sales person, the appliance manager, the store manager...all stuck to their story. The refrigerator may be noisy, but it was operational.
I call LG. They state that the noises were normal (again, this thing sounded like a group of flatulent frat boys after a pizza and kegger party). It was loud enough to hear in the next room to cause startles. They are no help. I persist (as I do). They finally agree to send out an LG technician, who comes two weeks later, and in turn says that as long as it’s keeping my food cold and frozen food frozen, he wouldn’t know how to fix it.
Fast forward to last Thanksgiving Week. Having family and friends come over for a “pre-Thanksgiving meal on the Wednesday before. Earlier in the week, I brined the Turkey on Tuesday, I get all the sides pre-prepared, all in the fridge. Next morning, I come downstairs to the kitchen to begin to cook, and my kitchen is full of water on the floor. You guessed it, the fridge finally failed. All the frozen food was thawed. All interior foods in the fridge were cool, but not cold. In short, all ruined. I’m livid. Understand, the refrigerator was under warranty this entire time.
Good luck getting anyone to service a refrigerator Thanksgiving Week. Call LG and leave a voice mail.
The following Monday I get a call from their alleged “customer service” team, stating an LG technician was not available, but they would have one of their 3rd party service companies contact me. 2 days come and go, 3 days....now I’m living out of a styrofoam cooler and going out to eat every day. Finally, I get a call from a repair person 5 days later. Told him the model. He harrumphs and says “LG doesn’t pay me enough to work on their refrigerators (and hangs up).
Report this to LG. They say they’ll find another servicer, who calls a week later, informing me it sounded like the compressor went out (which in itself has a 10 years warranty), but those were backlogged.
(To be continued.....)
If the microwave dies, I won’t buy another LG product, that’s for sure!
2024 Genesis G90 Super-Charger
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
Don't know if a Whirlpool, GE or Frigidaire (which is what I have had for 10+ years) is all that much better but I'll take my chances with those.
2017 Cadillac ATS Performance Premium 3.6
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
Through several more phone calls to LG and several more missteps from either their direct service people, or authorized 3rd party sources, my refrigerator was not getting fixed.
I send letters to LG Corporate (in both Korea and their North America HQ in Huntsville, AL). Every time I get a response from their customer service team with the same tired excuses and the same unkept promises.
After months of no movement, I get the Ohio Attorney General involved. Again, the same thing happens on LG’s end.....”let’s fix it”....but they never do, for a variety of believable and unbelievable reasons. Ohio AG gives up. I go to the Attorney General of AL for their help. They contact LG on my behalf. They come back with allegedly the “Chief Richard....the Grand Poobah...the Big Cheese” of LG service and tell me to contact him with a phone number. I call him immediately. He informs me since I’ve contacted the Attorney General, they will no longer deal with me personally and that I should deal with the AG’s office.
Now, I’m beyond livid. AG’s will air my complaints, but really are toothless when it comes to getting a resolution. Let’s go to court.
Filed with my local small claims court with a hearing set up for August 4th. Have no idea who LG will send, but I’ve got all communications, dates and times, pictures of the refrigerator’s “spewage” in my kitchen, receipts, phone records....I got it all. I’m ready.
Yesterday, I get this.....
Good Afternoon Mr (GG)
Please be advised that I have reviewed this claim with our in-house counsel. He has authorized me to make a settlement offer to buy back the product at issue. The total offer includes a small amount of depreciation, but not much as the unit was purchased early last year. Total settlement offer is $2,241.14. Please advise if this is agreeable. Thank you.
Legal Team
LG Electronics Alabama, Inc
Chalk one up for the good guys!
2017 Cadillac ATS Performance Premium 3.6
But what's worse, is their warranty service. It just horrendous. Story after story of backordered parts and months of waiting time, instead of days/weeks at most. Refrigerators are special, though. I can understand a little waiting time (1-2 weeks) for a microwave oven, dishwasher, or even washer/dryer, or a stove (there are some substitutes you can employ at low cost), but a refrigerator should be on a special fast track, as it's a lifeline for any household. If manufacturers don't understand it and "free market" won't force them, they perhaps should be made by regulators, similar way car manufacturers are (there are part availability mandates). I'm not big on regulation, but there are sometimes necessary steps, even if it means extra 20 or 50 bucks on the price (somebody has to pay at the end and it will be consumer).
I have a Whirlpool fridge. It works well, but it's not perfect. The door system is a disaster. It's prone to not close (lip does not tuck under another door if not pushed with some force) and the thing has no buzzer (the fridge is a dutch door "gold" line, not exactly cheap stuff, yet still no buzzer). This means I find the door not sealed after a few hours more often than I care to admit. The deicing discharge system had a flaw - poor quality gromet made of rubber that gets old quickly and stops the discharge flow. This cause ice buildup at the bottom of the freezer. They redesigned it and would even provide a free/discounted replacement parts, but it was easier just to buy them on Amazon, they were 20 bucks or so. They posted clear replacement instructions on Youtube, so I did it myself. No problems since.
2018 430i Gran Coupe
2018 430i Gran Coupe
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Please be advised that I have reviewed this claim with our in-house counsel. He has authorized me to make a settlement offer to buy back the product at issue. The total offer includes a small amount of depreciation, but not much as the unit was purchased early last year. Total settlement offer is $2,241.14. Please advise if this is agreeable. Thank you.
Legal Team
LG Electronics Alabama, Inc
Way to go GG! I love it....the last thing these guys want is to go to small claims court where they won't stand a chance and they will look like complete morons for their ineptitude.
Here is my theory, and I came up with it after some stories about an airline who left people stranded on a trip from Toronto to Las Vegas...had to take the plane out of service because of a servicing issue....and people were left for 3 days before the airline could get another flight for them. Why wouldn't they get them seats on another plane?
I figure, they have concluded if all the companies treat you badly you won't have any alternative anyway. We gain as many customers as we lose with our poor service. Not worth working hard to solve a customers problem, that costs money. Let's keep our profits as high as possible, so we can all keep our jobs for another quarter.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Try to find indy stores in your area and support them if you can. Heck, I would pay 10% more just for the great service.
2018 430i Gran Coupe
Re appliances: 3 years in, we’ve had good luck so far with our LG and Samsung appliances. But you never know🤞The Kenmore washer and dryer, OTOH — technically they work, but they have glitches that drive me crazy.
'24 Chevy Blazer EV 2LT
Other than that how do you like your LG refrigerator?
2014 Malibu 2LT, 2015 Cruze 2LT,
were lots of that circuit control failing for Whirlpool because they were having a back order on getting them from China or wherever. It's a supplier problem from what I could tell.
I'd buy another Whirlpool if this one failed tomorrow. First I do have a regional repair service that will get to it quickly for warranty work under Lowe's warranty or service outside of warranty. But a major failure.. I'd replace. Just like GG replaced his LG with another product.
Mine is quiet as a church mouse except for the ice maker when the ice is less than 1/3 of the bucket. The sound of the 8-10 cubes falling and hitting the bucket is noticeable. But we got used to it after we figured out to just keep the ice bucket full which softens the impact. The ice maker is all on this door unlike some brands where it's actually in the freezer and the ice falls into the door. That leaves more room in the freezer that's usable.
2014 Malibu 2LT, 2015 Cruze 2LT,
Good Luck!
@graphicguy
That’s awesome!
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
https://www.mecum.com/lots/PA0819-379010/1991-ford-mustang-gt-convertible/
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
Wishing you good luck with your 'inspection' tomorrow.
I'm pretty much going to keep quiet about our all LG kitchen appliances.
My only fallback is that my wife picked them out.
2018 430i Gran Coupe
2024 Genesis G90 Super-Charger
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Don't want to use that fallback, my dining room table isn't big enough. Maybe I should expand the leafs "just in case".
@abacomike I hope everything goes well, but even more I hope the results are negative.
I think waiting for the results, days sometimes, is the hard part.
2014 Malibu 2LT, 2015 Cruze 2LT,
Stick - Maytag and Kitchenaid are both Whirlpool brands.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
I have a PET-Scan done every 12 months and an ultrasound of my liver done every 6 months. My oncologist is the one who orders it and my primary care physician gets it approved.
I really don’t like the test because they make me drink 2-gallons of water over 12 hours once the test is completed in order for my kidneys to filter out the iodine isotope from my body.
2024 Genesis G90 Super-Charger
2014 Malibu 2LT, 2015 Cruze 2LT,
That just shows what LG thinks about their customers, though.
https://www.cnet.com/roadshow/news/acura-type-s-sedan-teaser-monterey-car-week/