Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Sunroof leak on my Saturn Outlook

145791017

Comments

  • Well, I have a 2008 Saturn Outlook and last year I had a leak. They couldn't find anything wrong and charged me over $100 to try to find the leak. Just before New Years we had a big rain and my back seats were soaked. Since yesterday the GMC dealer in Morehead City, NC has had my car. I let the guy who checked me in know I had an extended warranty. Usually they check to make sure the problem is covered or they call me if it isn't. Not only did they NOT call me, they didn't bother to let me know they would have my car overnight. This morning I talked to the lady in the service department and let her know that both times my car leaked was when it was parked outside on the driveway at a slight incline. I also mentioned my extended warranty. She called me back to tell me it isn't going to cover the leak, nor the seal replacement. I was also told I wouldn't be getting my car back today either. So I called the warranty company to find out why they won't cover this. They told me of a TSB 08207 that requires the drain tubes to be extended. My VIN# is one that should have been fixed but no one sent me a darn notice and of all the times I have been in the GMC dealer for recalls, not once was that mentioned to me. I have no idea what they are going to charge me as the guy who checked me in said the leak test would only be a couple hours. I am so upset right now and disgusted with GMC AND Saturn, I doubt I will ever buy another car from GMC. If my bill is more than a couple hours of investigation I will get a lawyer because they STILL haven't called me to give me an estimate of repair or cost for this and now they KNOW my warranty doesn't cover it. I am just pissed right now. I guess I will find out tomorrow what the heck is going on. I am going to be looking into a class action from the way all these forums are reading if this doesn't get fixed or is going to cost me too much.
  • It is a huge loosing battle... Make sure they check your headlights also, there was a recall on those - this car is a piece of crap and GM/Saturn know it. They are just going to push off all their design flaws on the consumer!! So much for ever buying American Made ever again. I had a perfectly good Nissan and decided to buy American.. Never again. Hell I was told that in order for them to repair the recall items I HAVE TO TAKE OFF OF WORK SINCE THEY DON'T MAKE THOSE KIND OF REPAIRS ON THE WEEKEND!!!!! CUSTOMER SERVICE SUCKS!! BUT WHAT WOULD YOU EXPECT SINCE THE CAR IS A PIECE OF CRAP ALSO!! :mad: :mad: :lemon: WE NEED TO SOMEHOW GET A CLASS ACTION LAWSUIT AGAINST THEM TO MAKE ALL THE REPAIRS OR TAKE THESE CARS BACK FOR WHAT WE PAID FOR THEM SINCE THEY AREN'T WORTH A NICKEL. HELL MY HOUSE IS HOLDING VALUE BETTER IN THIS ECONOMY THEN MY CAR!!
  • I have been reading several forums about the GMC Acadia and the Saturn Outlook and am seriously looking into a class action lawsuit. They kept my car again last night. What pisses me off is I bought an extended warranty because the first Outlook I bought was a legal lemon. The one they replaced my first Outlook with I love but three recalls later and now this. I am not happy. Saturn would have given me a loaner...GMC will not. Plus, they didn't bother to call my extended warranty like they are supposed to do and verify if the leak is covered. Plus I was told the leak test would be a couple hours. They NEVER called to ask my permission to tear out the lining nor did they have me sign anything. So now, two days later..I have to wonder what the hell they think they are going to charge me. When I reminded them I have an extended warranty bumper to bumper she called and was told no extended warranty covers seals, leaks or gaskets. Why bother with paying out the nose for a warranty then? The warranty did cover the drivers side mirror going out. The whole thing had to be replaced, not like they could have fixed the cable. SO STUPID. When I found out that the warranty didn't cover leaks, I called the warranty place. They told me about the bulletin for extending the drain tubes but it was expired in Sept09. If they new that was a problem, why didn't they make it a recall. I sure never got a notice and I usually park my car in the car port or have it covered so until last year, I didn't have a leak. I will post what they say and do and how much they THINK they are going to charge me to fix this mess. They originally said they had to find the leak to bring in a glass specialist to replace the seal. WHY THE hell would they need to find where the leak is if they are going to replace the seal anyway? I sure do feel like I am being ripped off here but won't know until today...if I get my car back.
  • FYI to all you 2008 Saturn Outlook owners, the roof has assembly line holes that were not sealed. This is the cause for the roof leaking, NOT the sunroof. I had to pay over $600 to get my car fixed in 2010. GM refused to reimbursement for the expense even though it was a manufacturer defect according to the dealership. Also beware, I have had to replace the same brake light twice within the past 4 months and I'm positive that it is a wiring issue as a result of the water issues. Now they are telling me there is a wiring problem with the airbag. Make sure you call your dealership to look up your individual vehicle. They are calling this an extended waranty, not a recall and you only have a limited time to get it fixed, so you probably won't get a notice in the mail. Oh and let me know forget to mention that there was a computer malfunction in the transmission last month that caused me $1400. It's funny that this same issue happened within 6 months of purchaing the vehicle and a couple times after that, but back when it was under waranty it wasn't a big deal. I hate this car and will never buy another GM. They wonder why Amercia has problems, they build anything worth purchasing, anymore... WAKE UP GM!!!!!!!! How about bailing us out of our crappy cars, like we bailed you out of your financial irresponsiblity!
  • There is a GM customer service attached on the Acadia Forum website that you might get help from...if it is for real. Maybe they will contact you. So far someone claiming to be from GM has contacted me over the leaky sunroof.
  • I guess I have the patience of Job. I posted on this site previously. I purchased a new '08 Outlook XR with dual sunroofs in 8/08. A month later, I got a "recall" notice, which GM says was only an advisory bulletin, regarding the drain tubes. Took it in, had the work done. It didn't rain for quite some time, so...no leaks. Then, while on a trip in GA, parked on an uphill incline, water came out of the rear airbag ports, and filled up the rear lower compartment. I bought a tarp and kept the car covered during the rest of my vacation.

    Fast forward to 2012. Its now in the shop for the 8th (that's EIGHTH!!) attempt to fix the leak, which, while parked in my driveway, always runs down into the left front corner of the driver's side...out of the dash.

    Now, I've had a malfunction of the electric liftgate. It goes halfway up, stops momentarily, then decides to close by itself, under motorized power. And no, it does not stop if someone is in the way, it just continues pressing down. Fortunately, I didn't get sliced in half. I guess it would have kept on until the battery went dead.

    The local Chevy dealer has been good, and assures me that the leak is finally fixed, that it wasn't the sunroof, but instead, an opening in the cowl area that needed to be sealed.

    The car has less than 35k miles, and I'd love to trade it and maybe try the new Ford Explorer, but most everyone knows the reputation of the Saturn Outlook and its other GM cousins over at Buick and GMC with leak problems.

    If this, the 8th try, doesn't fix the leak problem, I'll jump on board for a class action lawsuit. I believe that GM has made a product that is unsafe, after reading all the other posts. Water cannot possibly be good for air bags sealed in a pillar post. I've filed a complaint with the NHTSA, they said"thanks for your letter". I shouldn't have expected anymore, since the government owns the Company!
  • I had a GMC rep read my entry and call the GMC dealer to check and make sure my car was being taken care of. After 3 days of testing, my bill was only $152.70. The write up was Tech lowered liner and ran water on top for 15 minutes, no leaks visible. Noticed rust around captured nuts and bolts for luggage rack in rear. Removed bolts and applied sealer. Reinstalled bolts and headliner. The strip that goes across the groove of my vehicle on the driver’s side was not installed properly when I picked up my car. I went back to talk to the guy in customer service and he took it back into the shop to have it pushed back. When he brought my car back out he said it was still lifted and should reset back down this weekend when I leave it in the sun and the pushed back seal around the window should go back into place too. If not, he told me to bring it in or give him a call on Monday. I was just so happy to get my car back. I really love this vehicle but the leak was driving me crazy. I will say…the only 2 times I have noticed the leaking in the roof have been on very hard rains that lasted all night and my car was in the driveway at an angle with the nose higher. I usually use a car cover or have it in the car port. Since Michelle at GMC told me that my VIN number was NOT part of that TSB, I feel much better about this problem. Hopefully, I won't have it again. No damage inside and they cleaned all the seals as well and the inside of my car...extra bonus. The people are very polite but the only real complaint I have is that I had to call all the time to get the status of my car. I was only told the leak test would be a couple hours, never asked about removing the liner or given an estimate for the fix. Of course, if they couldn't find the leak..how could they give me an estimate. I get that...just very nervous about the bill when they had my car for 3 days. All is well and I will let you all know if it leaks again. If you are having leaks, check your roof rack too. IF THIS ISN'T THE FIX...YEP..CLASS ACTION BECAUSE THESE LEAKS DO CAUSE ELECTRICAL PROBLEMS
  • Bubbles1956,
    I have been out of the office since Wednesday, but am glad to hear that Michelle over on the Acadia forum was able to assist you in this matter. I apologize that at first things were a little rough, from the sounds of your posts as I got caught up on them. If we can ever assist in the future, please let us know!

    Best,
    Sarah
    GM Customer Service
  • I see that you've been in repeatedly to get this leak fixed - hopefully this time it has been successful. If not, please get in touch with us and we'd be happy to further investigate.

    All the best,
    Sarah
    GM Customer Service
  • Hi Im having the same exact problem and Im actually scheduling an appointment this week to have this issue serviced and I noticed that you received an recall on this, do you by any chance have the recall number or did this fix your problem so far?
  • I did not get a recall. A couple years ago, when my original warranty was still in tact..my roof leaked a little. When I took it into the GMC dealer, they could not find anything. I had another leak just before New Years and it was BAD. My whole back of the car would have been soaked if I didn't have the kennel in the back which caught most of the water. When I felt around, the only thing wet in the ceiling was the very back light. The sunroofs were not wet. When I took back to GMC they did several leak tests..which consists of running water for 15 minutes. I remembered that my car only leaked when parked at an angle with the front end higher and a pouring overnight rain. They ended up dropping the liner and following the drain tubes and actually found two bolts on the back of my roof rack..which I have NEVER used, loose. They removed them added sealer and washers and put them back in. Hopefully this helps. OF course, when they put the one rubber seal on the top by the drivers side of the roof rack, they didn't push it back far enough and it was not set right and the seal around my window has a cut and is pushed out. I left the front end in the sun as instructed to see if the seal sets back in to place on it's own but because I noticed the seal around the window is sliced from that other seal, I will be taking it back in to have that looked at. I just hate having to waste time and gas. I love my car...it was the car I saved for years and bought. I just hate the leaks...they are so hard to find on this car. Now my VIN did not fall in the Bulletin but as far as I know, they never did a recall...which I think should have been done. This bulletin expired Sept of 2009.
  • I am sorry that you have been experiencing so many difficulties with your Outlook. As there are so many posters on this forum with the same problem, I will be adding documentation for GM's consideration on the roof leaks.

    In regards to your current situation, we could establish a Service Request for you if you like. Please send us an email with more information, including your name and Edmunds username, contact information, information on your current vehicle concerns and any past repair history with a GM dealership, the last 8 digits of your VIN and current mileage, and your current dealership.

    Best,
    Sarah
    GM Customer Service
  • Keep us updated on how your visit goes. Are you going to be working with a GM dealership? We're available to follow up if need be.

    Best,
    Sarah
    GM Customer Service
  • Am trying to schedule an appt. haven't heard back as of yet. I requested tubes be blown out and lengthen if needed to stop this leaking issue that doesn't seem to be corrected also requested both recalls be corrected and an oil change since they are the ones that are suppose to complete them.

    I have a feeling that they are going to tell me that I am responsible for any charges when it comes to the leak and I will be ticked off. Still waiting for GM/Saturn to send out a recall regarding this issue but nothing has been sent out as of yet!! Come on GM step up. Fix our cars so they last!! :mad: :mad: :lemon:
  • I can't stand dealing with this dealership but according to all the other dealers I have to deal with them and only them.

    They are going to say there is no problem and they couldn't get it too leak.. I know it leaks, my kids have seen it leak!!

    I am asking you to just put in a recall to get this issue fixed before any more damage happens to these cars that all these loyal customers bought from GM/Saturn. It will make alot of consumers happy to see you stand by your product and not make them keep regretting buying this car and other cars that have the same issue.

    That is all I want and all these other unhappy consumers want from you!!!
  • It took my GMC 3 days to find the actual leak. It wasn't (as far as they could tell) the sunroof or moonroof at all. It was two loose bolts that showed rust on the back of one side of the luggage rack. He removed them, added sealer and washers and tightened them back up. It rained last night pretty good but I had my car in the car port. I hardly ever have my car outside of a garage or car port without a cover on it. I probably would have leaking problems even earlier I have never had the car leak anywhere other than the sunroof a couple drops and a lot of water the second time from the back up camera light. That is where the bolts were loose. I have a 2008 Outlook and my VIN# is NOT one from the TSB that expired Sept 2009 for extending the drain tubes. I do believe there should be a class action suit though. These problems are not safe and are not being taken care of from the GMC side. I don't think any of us should have to be paying out of pocket for them to "find the leak". They know darn well these vehicles leak and I hate that I have to pay for them to fix this common problem. Not to mention, Saturn always gave me a loaner and GMC will not. Luckily, I work from home most of the time and they drive me home and pick me up when I need it. For me, that was acceptable. The people are very friendly at my GMC but really what can they do when they don't even get the information they need to do there job? Just have them check the luggage rack bolts when you take your SUV in as well and have them check all bulletins and recalls pertaining to your VIN. That is what I am going to do when they call me for a service date. I am waiting on parts ordered now.
  • I understand that you are upset. I have done what I can do as far as documenting that this concern is ongoing. For your situation, we can get a Service Request case established, if you haven't already done so already (as Edmunds is a busy forum, I am not handling a bulk of the incoming emails and so please forgive me if you already have established one of these cases).

    All the best,
    Sarah
    GM Customer Service
  • I have an appt scheduled for Tuesday 1/17/2012 and due to my hours he is allowing me to drop off the night before and I am dealing with a different Gentleman who has informed me that my vehicle has been brought back 3 times already for the leaking water issue. So I am hoping there is no electrical damage from this issue and he also informed me that he has contact GM regarding this issue as well. They are suppose to correct all recalls also while they have my vehicle. So if there are any recalls outstanding on my Saturn Outlook please let them know his name is Dave Chattas at Jake Sweeney Chevrolet on West Kemper Road in Sharonville Ohio.

    I am hoping and expecting to fix all problems with the leaking issue so that I don't have to ever bring my car back for this type of repair or any issues which will result from water damage since it has come in thru the airbag areas and seatbelt restraints.

    :mad:
  • I would love to know what all they do to your car once you get it back.
  • I will, and hopefully it will not take them long to figure it out.
  • bubbles1956bubbles1956 Posts: 32
    edited January 2012
    I bought my first 08 Saturn Outlook at the end of 07 and had nothing but problems with it. Kept getting check engine light but the car ran fine. For months they gave me a loaner and kept trying to find the problem until they brought in a special team, opened up the engine and found the #2 rocker assembly broken. Since they opened up the engine, I refused to take the car back. Filed the lemon and got a new car identical to the one that was bad. The Saturn people were awesome. Now I just took my car in for a leaky sunroof. I probably would have found the leak much earlier but I keep it covered or in a car port or garage. They found two loose bolts at the back of the roof rack loose. They put sealer in and new washers and hopefully this is the fix. I left the SUV outside last night in the rain just to check if that was the problem. I am crossing my fingers that it is now fixed.
  • Yep, I usually keep my 2008 Saturn Outlook under a carport, in a garage or covered but a little over a year ago I had it outside during the day and a quick rain came by. I had a small leak and the sunroof was wet and dripping. I took it in and paid the GMC to tell me it was a clogged drain tube...I now doubt that was the problem and am upset that I had to pay for what is clearly a manufacturing defect. My first 08 Outlook was a legal lemon for the engine misfiring. The #2 rocker ended up being broken so I got a whole new car out of it. I probably should have made them pay me back instead of getting a new vehicle identically the same. I do love the Outlook...it is the most comfortable vehicle I have driven. I wish I hadn't gotten the sunroof now though. Last week I had to take my vehicle in again for A LOT of rain and A LOT of water in my vehicle. The water came in through the camera light in the back. I had a dog kennel back there and it caught most of the water..thank goodness. I paid another $152 to have them try to find the leak. What they ended up finding was a couple loose bolts that hold the roof rack down in the back. They put in sealant and new washers and I am leaving it outside for a while to make sure that fixed the leak.
  • How did the fix hold up for you in the rain last night? Hope everything went well!
    Sarah
    GM Customer Service
  • I, too, have a 2007 Saturn Outlook with both a sun roof and a moon roof. We had problems with leaking and took it back to the dealership before Saturn went out of business. They dried out the carpet (mainly on the front passenger side) and installed drain tube extensions. We didn't have any more problems (to our knowledge) until the bad rains on 1/9/12. I don't drive my car much. I didn't notice the water because the floor mats and the thick plastic molding under the mats hide everything. But I noticed the windows fogging up...and a musty smell when I drove it the following night. At one point, it smelled like something was on fire. I turned off the heater (and hoped it was the exhaust from a car in front of me). Now I'm wondering?? It was late when I got home, so I forgot about it. I remembered to tell my husband about it late last night. He went out to check...this time was worse than before...both the driver's side & the passenger side were soaked. It is hard to get at the soaked areas...but the whole thing is like a sponge. You just touch it and water spurts out. My car is no longer under warranty. I, too, am aggravated. I never received any recall on the leaks. Only recall outstanding on my car is for the heater on the side view mirrors.
    What do I need to do to get the carpet and insulation out of the car to dry it out? Any suggestions?? Any suggestions for fixing the leak so it doesn't happen again?
  • 2mad2mad Posts: 5
    Get rid of it is my advice to you. That is the advice I got from the GM service center that I had taken my Outlook to numerous times. He told us to get rid of it quick and to trade it in far away because he didn't want it back in the service center there.
  • bubbles1956bubbles1956 Posts: 32
    edited January 2012
    Sarah,
    It wasn't a big rain, but no water leaks, so far. Thank you for asking. The real test will be with a hard rain all day or all night. I do know that a 15 minute water test isn't going to catch the problem. I will wait for the next BIG rain and leave my car outside...risky but I have to make sure the car leak is fixed. I really like the mechanic who works on my SUV so I am very hopeful that he fixed the problem. I keep reading all these awful things from all the forums about the Acadia's, Outlooks and Enclaves with sunroofs that have constant leaking problems. I just hope mine was really just the roof rack bolts that were loose causing this problem. I also hope that since the water found it's way through the back up camera light that I don't get electrical problems now as well. I know I will never buy another extended warranty. Having to pay $100 each time I take it in and them not covering any gaskets, seals or leaks...doesn't make it a very wise purchase. I really love this vehicle. It took me two years to save up and search, test drive and decide the best car for me and I still think my Outlook was the best ride and most comfortable. My fingers are crossed that the leak is fixed.
  • I dropped my car off tonight and I am not to happy - eventhough I am being told GM should take care of this (or that is how he feels about it too) I may have to pay money out of my pocket for this anyway.

    Now this man is different then the original man I was dealing with at Jake Sweeney Chevrolet, he said the first man i was dealing with was only an appointment setter.. I really am upset feeling like being passed around and they really don't care. I am hoping GM cares enough to finally fix this problem esp since after the first guy told me my car has been back three times for this issue.

    the new contact there would be Dan Warren.
  • OH..I had to pay over $100 the first time the car leaked and $135, I think this last time as well. I doubt you will get out of a free service but good luck. Maybe GM will see all our complaints and pay us back for these leak repairs...or better yet, if they don't do something about them just have a class action against them. There ARE lots of people with this problem. Let me know what they found and if it cost you and better yet, if they actually fixed the problem. I need to make sure my car gets check out if it is different from what they told me.
  • Please keep us updated on this, aggravated07. Hope that everything goes well!
    Sarah
    GM Customer Service
  • Ok,.. I get a call today and they say they can not find the problem... they have had it now for two days... now what... wait??? keep taking it back and forth like other customers have done??
145791017
Sign In or Register to comment.