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I apologize for your frustrations. I would definitely recommend setting up a case with GM Customer Assistance; they maybe able to assist the dealer as well as document your concerns. If you would like to do this please email me your complete contact infomraiton including address and good number to reach you, VIN, involved dealer, and current mileage. I look forward to your response.
Christina
GM Customer Service
Christina, Thank you for the offer. Can you tell me where I can find more information about "starting a case"? I don't know anything about the process and I'm sure you understand I don't want to give out my info to just anybody! Thank you again.
Starting a case will document your concerns. Your agent can also work with the dealer to try to resolve your issues. If at anytime someone asks you for personal information and you are unsure, I recommend speaking with one of the hosts and they will verify my idenity. I look forward to your response.
Christina
GM Customer Service
1. Only one mechanic heard it and he isn't sure of the cause
2. No error codes
3. They couldn't duplicate the noise again, so that other mechanics could hear it
4. They deem the car is safe to drive
5. I should continue driving it as normal until it happens a few more times and on a more regular basis and note the conditions (if the a/c or radio is on, and if it's on an incline)
He told me that sometimes if your car is on an incline, the oil goes to one side of the engine and when you start it back up you can hear a knocking as it kind of "adjusts" while starting. I've never heard of this before, have you? (I'm not very engine savvy though) I don't think it sounds like a "knock." It's different. AND my car has never been on an incline when it has happened. It's been in my driveway (maybe 15 deg incline?) and at a gas station (no incline whatsoever).
After telling me all of this, I said "so it's happened 4 times now in the last 7 days...that's not a regular basis to you?" he seemed apologetic, I mean, I understand it doesn't happen every time it starts, it's random and they have no ideas, they tried a cold start and it didn't work, they can't think of a way to encourage it to happen. But I feel like they just kind of wanted to give up.
I also asked if they found anything out about the time my car stalled because he didn't mention it and he said "well, it only happened once, right?" there is nothing in the report that states they looked into it at all, it just says, "unable to duplicate, no error codes found." He also had nothing to say about the ticking in the dash that I've heard daily, and I noticed it isn't even mentioned in the report. Not encouraging.
So I drove away, at least I didn't have to keep driving a rental that smells bad and made me sneeze. Drove to the grocery store, about a mile away. Was inside for about 20 minutes. Started the car, and I HEARD THE NOISE!! Radio on, A/C on, in parking lot with minimal incline. It's 90+ degrees everyday, the a/c is never off. I'm giving it one more chance. After the next time I hear it, I'm taking it back. And I'm going to use my phone to record the startup every time I get in the car now. Will update when there is more to share.
Do you think it might be the fan for the A/C hitting something? Anything like that?
Thank you, everyone who has helped me here. It may just be another day for you guys but it's meant a lot to me. Thank you. And enjoy the weekend! Hopefully you have great weather where you are.
BUT unfortunately, recently I heard the same noise and I will, be visiting the dealership in my earliest convenience.
P.S. Whenever you have a chance, record with a camera. The video is so, so powerful evidence!
Don't you wish things could just be as simple as they are supposed to be?">link title
Same noise (sound) !
Now I just need to caught the sound on a video?
On one thing I never got a clear answer:Can this problem cause any damage on the engine (inside), other than lowering the mpg and loss of power on the engine.
My husband just deployed, and we bought this car because mine is probably about to explode and I needed something reliable. I REALLY hope this doesn't become a problem like yours did! I hope they fix it and it's done with!
Two days passed and I spoke with the service manager again, he stated that the transmission was indeed messed up and they would try to correct the problem by taking the transmission apart and seeing what the problem was. Once they thought the problem was fixed they performed a test drive once again, only to find out this time that the transmission was slipping again only now it was between 3rd and 4th gear.
A week has gone by and I am still without my new vehicle, what options do I have?
Please keep us posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your new vehicle. Have you spoken with GM Customer Assistance? Please keep me posted.
Thank you,
Caron, GM Customer Service
Have you asked the dealership if this problem will cause damage on the engine? If the dealership is unsure, have them ask our Technical Assistance department. By chance, have you spoken with GM Customer Assistance?
Thank you,
Caron, GM Customer Service
I have recorded the noise several times and posted the movies on youtube. My car is going back to the dealer again with 2100 miles on it. I was told they had no idea what to do about it but I did send them a link to the youtube video and they can't deny it is not normal. This engine will not hold together very long making this noise. It sounds like the pistons are trying to change holes.
Could you please email me your VIN? I would like to look further into your situation.
Thank you and have a great weekend!
Caron, GM Customer Service
http://www.youtube.com/watch?v=7jcFCaG7sUU
I'm curious arvee- I know you pointed out the PIP4716a to me...I'm assuming this is what they decided the car's problem was, did they ONLY replace the cam phasers, or did they also replace the solenoids AND change the oil, as recommended in the bulletin?
My dealer only told me that they were going to replace the cam phasers, so if that is all that yours did, I feel like I should push for more, as the bulletin talks about more. Thanks for any help/info you can give...
Keep us updated, please...sounds like that's the only way we can get it worked out.
Since you are a GM Customer Service representative, why you don't ask and get a detailed answer, whether or not, this noise, causes a damage on the engine !!!!! - So far nobody told me !!!!
I apologize for your frustrations. Have you spoke with the service staff at your dealer? Can you please email me your VIN? I look forward to your response.
Christina
GM Customer Service
Could you please email me your case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I was wondering if anyone out there has had the same problem in which their 2011 Chevy Equinox in the first few months they owned the car. In which the vehicle suddenly stalls out. If so what was your mechanics diagnosis? Like I said before it is a company vehicle so I do a lot of driving. The car currently has a little over 4000 miles on it and is exactly 31 days old. I am bringing it back to the dealership in two days to see if they can fix this problem. I hope this problem can be resolve quickly and this is the last time something like this happens. Hopefully I did not make the wrong decision supporting General Motors and I do not have a 2011 lemon on my hands?
Unacceptable in 30 days of owning a car, in my opinion. ESPECIALLY since they have my car right now for the noise on start-up.
They are supposed to be replacing the cam phasers on mine tomorrow. I will update in two days or so with how it goes.
Almost immediately after getting the vehicle back, we noticed the car was shifting VERY roughly. Not just a little rough, but like throw you around in your seat rough. We took the car to Hardy Chevrolet in Dallas, GA. They told us "The computer in your car says your systems are fine, we can't do anything about it". They refused to even test drive the car. They gave us the car back. My wife and I drove the car some more and the problems with shifting became more frequent and obvious. Now, when I accelerated the engine would lag really bad with 0 power, the RPM's would sometime rev up around the 7,000 mark then the transmission would shift very hard. The odometer reading was somewhere around 2,000 miles by this point. We took the car back to the dealership where they said they would test drive it. I wrote down the mileage on the odometer prior to dropping it off and it was the same when I picked it back up. Kind of hard to test a transmission when you don't drive the car.
We went to our salesman (who has been excellent) at Hardy Chevrolet, who contacted his manager. The manager told us to keep driving the car to see if we could get it to have the same stuff happen. We brought the vehicle to a different dealership (who actually drove the car) on two different occasions and were met with the same excuses. Today, they told my wife the car shifting hard is normal. I've driven everything from 4 cylinder foreign cars to V-8 Police Interceptor (I'm a police officer) and this kind of shifting is not anywhere near normal. After more months of the same problem and frankly feeling completely defeated, the problem is getting worse. One thing I have noticed is the problem occurs much more often in higher temps (80-95 degree temps) when the engine is warm.
I can tell you not only will I never under any circumstances buy another Chevrolet, I will be going back to my Hondas/Mazdas. I literally have taken this car to the shop more after 13k miles then I have all my other vehicles combined. I have filed a complaint with the BBB and I plan on filing a lemon law claim through Georgia for this issue.
Glad to hear everything has worked out for you. If you have any questions or concerns please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your new vehicle. By chance, have you contacted GM Customer Assistance? Please keep me posted on any information from the dealership. I look forward to hearing from you.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your new vehicle. Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
When I bought new for the peace of mind of security, due to the fact that I am on the highway early of morning and sometimes very late in the night.
I am very curious to learn your diagnose, please update when you can.
My car did not have any jolting though, just the intermittent loud noise on startup, and it had stalled completely while driving about 10 mph in a parking lot once. Just once though. Loud noise would happen every few times I started the car.
I've also read that the fixes for the loud noise on startup only worked for a short time, so if it's all related to the cam, I'd be watchful and take it in asap ID your problems start again. Good luck!
I apologize for the problems you are experiencing with your new vehicle. Please keep me posted on any information from the dealership. If you have any questions or concerns please contact me directly.
Thank you,
Caron, GM Customer Service
Please let me know how things go for you. I look forward to your response. Have a great weekend!
Christina
GM Customer Service
I also have been dealing with the same startup racket in my 2011 Terrain.The Terrain went in for repairs and work was done with the cam phasors,threee days later the racket was back.Car is now again at the dealers and I got a call from them Friday after dropping the car off Thursday that they are waiting on GM.
">link titlehttp://www.youtube.com/watch?v=ButvovoM1rc&feature=mfu_in_order&list=UL
2nd time
link title
After reading everyone's issues, I'm having the same ones. I bought my car April 1, 2011 and started to have issues around mid-May, at the time I only had 2800 miles on the car. The issue started as a loud rattling noise when I started the Equinox up. I took it to the dealership and they came back with it was faulty phasers; so they replaced the camshaft position exhaust actuator, bolts, filter, and oil. All these things got replaced on June 10, 2011. Got my car back and everything seemed great. I went out yesterday(6/11/10) to get some coffee and the car stalled out FOUR times, I didn't even get out of my neighborhood! When the car stalled out, no warning lights came on..it just stalled out. So the car is getting towed to the shop this morning. I'm worried the shop won't be able to replicate the issue like some people have already stated.
I guess I'll just have to wait and see what happens. I'm definitely worried that this is going to turn into an on-going issue...
I apologize for your frustrations. Have you spoke with Customer Assistance? Has your dealer involved technical assistance? I look forward to your response.
Christina
GM Customer Service