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I agreed with you “I still don't understand why they are so stupid.” I have to say the Penske did very good job for cheating on my case, but they did not do it flawless and we are luckily enough to find out the problems. If they did not miss the two keys and print out the service record with original warranty date started from 1st buyer and body shop record. We are still driving the “pre-owned” fixed van and no way to find it out. I have to say the sales department and the internet sale director did all they can do for cheating. But they forgot to make story flawless at service department.
Penske just 'offer' themselves for a potential expensive law suit. I agree. But I am an easy going person and never want to beat people to death. (Actually my job is saving people’s life). And I have two very good friends work at Longo and Penske Benz ( they are all belong to Mr. Roger Penske) , both of them are sales managers too. This might be another reason “lured” me to Penske Honda. And they suggested us the settle with Penske Honda to save the PENSKE’s big name. So after we were cheated, we still tried to contact with Penske Honda directly to solve the problem without suing them. Even when the sales general manager was very rude; we still tried to give them a chance to work it out. Finally the general manager was kind of nice and solved the problem. Although it was not very satisfied to us, at least he was trying to solve the problem ( or avoid the law suit ). We drove away with replaced basic touring model without further complaint. Actually if I like, it will not be a hard job for me to punish the dealer. I am working at Beverly hill area. We have more than 9000 customers each day. Some of them become very good friend of mine and willing to help me in all kind of things. And our office people have very good relationship with almost all the local as well as national media. If I sue the Penske Honda and publish the story on the media, even I lose the case (which is very unlikely). They will lose much more customers. From this point the General Manager was smart or at least not as stupid as sales general manager. Some other friends suggest me to send the story to Honda headquarters and Mr. Roger Penske since Penske Honda took advantage of their name and they should feel shame. I have not done this since it is not my personality. But your post just make me recalled my terrible buying experience and maybe I really should do something to protect other customers and let Honda as well as Mr. Roger Penske knows what Penske Honda did using their name, should I?
They didn't have the color we wanted in stock so they were going to pull it from another dealer for no cost.
Now I see the incentive is on again for this month.
The guys in the internet dept there are great. I've purchased my last Accord Hybrid there last year at $1000 under invoice.
The $500 dealer cash has been extened through at least July 5.
Very simple and painless deal. I might even say nice and fun. Looked up various nearby dealers inventory at honda.com and dealer websites, and found one that had the exact vehicle in stock. Called up dealer's Internet Sales Manager and made the offer over the phone. Made an appointment and bought the car in a total of two hours at the dealership. Came back that afternoon and drove it home.
Some of my ground rules:
1) I never buy from the dealer I test drive at and figure out what I want.
2) I only contact the Sales Manager after I know exactly what I want.
3) If the dealer I call does not have the exact vehicle that I want in stock, I move on to the next guy.
4) Any hint of dishonesty, bait and switch, I never do business with that dealer again and warn all my friends and family.
Good Luck!
Many thanks for your sharing experience and reminding me.
Can you please let me know how many miles on you former Odyssey EXL?
Thanks
52 miles drove off the parking lot after purchasing.
5xx miles returned and replaced.
If any of you see a sage brush EX-L with mileage 500-600 at penske honda, it is not a demo van. Do not be fooled by dealer.
The incentive program ended at midnight on May 31st and resumed at 12:01 on June 1st. It was cruel for Planet Honda to tease you with the alleged disappearance of the "phantom" incentive. At Planet Honda, I have seen Civics marked up by $5,000.00 over sticker price. Planet Honda's skill was not to give you a good deal, but to convince you that you got a good deal. When you examine all of the components of your sale, it is highly unlikely that you bought any vehicle from Planet Honda at $1,000.00 under invoice. Our members should never shop at Planet Honda in Matteson,Illinois.
Do you think the dealer modiify the ODO meter? Because for 49 mile on the VAN, how can it possible be pre-owned for several months?
Did you got the carfax report for that former VAN?
I am a little bit scared by this situation, because I always see the VAN has some miles on it from 30 to 80 miles. The dealer just say that is come from other person's test drive. How can I distinguish it?
Appreciate for your sharing.
I did run the carfax, the van was sold last Nov. as carfax reported. I also confirmed this with local DMV that the van was used not new one when I bought it!
Anyway it is long story and may not belong to this forum. If you like you can go to forum disscue the good and bad dealers. I posted whole story there. I can email you the link if you like.
I am opening my email account in this forum. Can you please send me your link via email. I realy want to understand something this issue, because I plan to go to Penske Honda in next 1 or 2 weeks. Maybe, I should avoid them if I can not make everything clear.
Thanks
Thanks.
Anyway, I do not know how can you make everything clear. If the dealer want to cheat, there are lost of ways to do that.And most of time you may never find it out. In my case, if I did not go back for programming keys, I will never find out the problem! Or if I go back several days/weeks later, they modified the paperwork at service department. I will never know what happened to the van.
So great price is important, Dealership reputation is also important if not more. My friend told me there was a law suit coupld years ago againist Penske Honda and the customer won. I do not know exactly what it was. But their reputation is questionable ( plus our experience ).
From my experience with them. The service department was great! sales department was horrible. They may looks very nice when you are there for buying. After that , it will be another story. The sales general manager was very rude to customer as well as his sales man ( we did watch how he treat his man during that day). The general manager was kind of nice, but most of case no one will buy car from him directly. And he was also tried to play around even with all the problems. He also turned down our reasonable request and give us a less acceptable offer.
Anyway, if you really want to go there, it is fine. They have more that 40 odyssey in stock now. I believe 99% of them should be fine without problem, but any sign shows up for that 1%. Becareful and Good luck!
PS:I suggest you do not deal with the internet director, he was the cheater!
I got a 4.6% 60 month loan from alliantcredit union and I'm selling my old vehicle myself. There is no marked up options. They even told me if I wanted the olive interior all they could find was one with additional options that I didn't want so I stayed with the gray interior. The vehicle is new. If I get a warranty it will either be through my credit union or www.myhondawarranty.com.
Here is one way. I purchased a 2006 Midnight Blue Odyssey EX-L in September. The dealer in Spokane, WA did not have one, but the dealer in Couer d'Alene, ID (about 35 miles away) did have one. They drove it in so the van had about 45 miles on it when I first saw it. My wife and I took the van out for a test drive, liked it and purchased it that day. (A Saturday). On Monday morning I phoned up my Insurance agent to get the van insured. I pulled out the window sticker and was SHOCKED to see a 2005 Odyssey EX-L. The dealer in Coeur d'Alene had sent all of the information for a 2006 Midnight Blue EX-L to the dealer in Spokane, but had delivered a 2005 Midnight Blue EX-L. I went ahead and got the insurance on the van I had possession of(2005) and a couple of days later traded the 2005 for the correct 2006 that we were supposed to get. When I returned the 2005 it had maybe 100 miles on it and was "used" having been registered and insured under my name. It was all a very interesting experience.
I love the van. It drives great and gets great mileage. However, its birth was a little rocky.
I changed the setup before I post former text. But it is still private even after 4 hours.
May be we need to wait until tomorrow?
Thanks for your reminding. Because I am thinking if a VAN with 49 miles on it already pre-owned for several months, the dealer even can sale me a VAN with 20 miles on it, butalready pre-owned for some time also.
Maybe, I need to check some other dealer during this weekend. The local dealer of mine can only go with invoice -500 so far. I need to drive about 100 miles to Penske Honda. That's why I need some clear information before I and my family drove there and hanging there for the whole day.
Appreciate.
Your expeience is very interesting. And glad to hear you got waht you want finally.
But in atuzai's case, if the car was pre-owned for 6 months, how it is possible there is only 49 miles on it if the dealer did not make up the meters?
I test drove a Odyssey in my local dealer and the VAN has about 50 miles on it before I put about 15 miles on it.
It is interesting that you contacted "several other dealers" and Edmunds to verify Planet Honda's allegation that the incentive program had expired. You do not seem to trust Planet Honda either. Would Planet Honda had been so eager to share some of their incentive from Honda, with you, if you had signed the sales contract? You were very lucky that Planet Honda did not have your desired color in stock yesterday. You appear to have received a good deal. Congratulations. But according to this site, your deal could have been equalled or beaten by Crystal Lake Honda, O'Hare Honda, Grand Honda, and Continental Honda. These dealers do not challenge their customer's diligent preparation with trickery. And, the aforementioned dealers do not believe that customers who do not appear to be tech savvy deserve less respect than the tech savvy customers.
1.)In your first post, you stated that Planet Honda agreed to sell you the van for $28,420,and they would have sold it for $28,225 if the incentive program had not expired. Members of the forum promptly informed you that the program was still active for June. Later, you posted that you had not signed the contract yet, so the dealer called you to reduce the sale price to $28,225.
2.)In your second post, you wrote,"I don't believe they lied about the incentive program since several of the other chicagoland dealers were saying the same thing yesterday." It seemed like you contacted the other dealers about the incentive program. "However, in your third post,you state,"I contacted "several other dealers" to get the best deal I could."
3.) In your second post, you said that you"only dealt with guys in the Internet Dept at Planet." Yet, in the third post, you state ,"I got quotes from everyone else and then went into Planet which bested all the other offers." This seemed to be in response to my allegation that I know women and minorities whom were treated with disrespect at Planet Honda. When one person brought them a deal from another dealer to best,the person was ridiculed in the middle of the showroom floor about their perceived lack of money or employment. I would list the ridiculing manager's name if it was allowed on this site.
So in one day, on June 1st, you contacted and received offers from several dealerships,made a personal visit to Planet Honda's internet department,and agreed to a price and car exchange with Planet Honda. All of these events would have had to happen on June 1st for Planet Honda and several other dealers to have plausible ignorance about the incentive program. While the alignment of these events is not impossible,they appear to be probable if the buyer has a personal relationship with someone at Planet Honda.
Regardless of how it happened, I am glad you shared your buying experience with the forum. In the future, I will be looking to see if any other members have a positive experience with Planet Honda. Thanks.
Now for rule number one. When you are just beginning to look you are not ready to call the Sales Manager and tell him or her exactly what you want. Most Managers don't want to spend more than 2 minutes making a initial verbal deal, and 10 minutes setting it up. Also, the more knowledgeable and firm you sound on the exact vehicle you want and the exact price you are willing to pay, the more likely the manager will recognize you as a person with industry insight and one who will uphold your part of the deal.
Your part of the deal is to know exactly what vehicle you want, what accessories or options you want, what exterior and interior color combinations you want, and exactly how you intend to pay for it, before calling the Internet Sales Manager.
So its OK to go into any dealership and test drive with the first sales person. Better yet call the dealership and ask for any sales person, and schedule a test drive. Remember that you are just test driving and tell them you have to look at other minivans before talking numbers.
If you ever come back to that dealership you are for ever tagged as the customer of the sales person that helped you first. It is almost impossible to deal directly with the Sales Managers once that has happened. At least its a hassle. If you have ever experience sitting around while your sales person goes and talk to their manager, you know what I mean.
That is why, when I am ready to buy, I start a new relationship, at a different dealership and this time it is directly with the Internet Sales Manager or the Sales Manager.
Good Luck!
I could do it now, but not sure. I wonder because if I say I want to buy within a month will that have an impact price quotes. I have six Honda dealerships within 35 mile range to compare prices with when making the best deal possible.
Some Honda stores list their inventory on-line and some don't. Bear in mind, though, that what you see may not be up to the minute accurate.
At the same time, I do not recommend Burns in Marlton, NJ. They reluctantly agreed to match the Open Road quote (after offering me something like invoice plus $500). However, they then told me my 11,500 trade was worth no more than 9,000 (guess that is how they would have made up the aggressive price). In addition, Burns does not sell the Honda Care warranty - they sell one by a different company which they tried to explain was better since it offered something they called "adjustment coverage." Since my father-in-law was burned for $2,000 with a Triad warranty, I would stay away from any non-mfr warranty.
Knowledge is power.
Just got a red Ody on Memorial Day for "sale price" of 2.6+% below invoice.
Congrats for your new van. Can you please let me know which dealer you went for this deal?
I am in South Calif also.
Thanks
Got it at Norm Reeves Honda Cerritos. I paid 30,100 for the car before tax and doc fees. MSRP on this bad boy is over 35,000. Invoice is i believe 31,700ish. I told them i didn't want any accessories like wheel locks and mudguards (which they tried chargin 500 bucks for and he agreed it's over priced), i told him take it off then, he said he couldn't remove them, so i took my 2nd choice ext color with 1st choice interior color. I sent out email for quotes to over 10 dealers around here but they were the most serious. If you're in the vicinity, avoid, Scott Robinson Honda; i got the impression that they believe customers are absolute idiots with no knowledge. Many auto dealers try selling you with options (like wheel locks, etc) that the dealer puts on after it arrives from the mfgr. plant. If you like them, i suppose pay the inflated price for it (and that's one way for them to make profit) but i'd rather buy aftermarket parts from pepboys or on-line for pennies compared to hundreds dealers are chargin.
With financing, i got a nice quote from my credit union at whopping 4.49R% for 5 years. I took this to the finances and obviously they couldn't beat it. And ofcourse the finance guy tried selling warranty/alarm package to me but i didn't get it. I was a bit apprehensive about not getting the extentended warranty with all the electronics that come with RES/Navi but i calculated i'd be 500dollars + in 7 to 10 years if i take the money and invest in non-aggressive ING savings (more if invest in stocks). Plus, i know i will be more financially stable in 10 years that i can afford to drop a grand to fix the car should any electronics go bad. Why pay now when i can pay the same amount later. Honda can make money off another person.
Good luck and let me know if you need additional info.
Thanks for your information in detail.
Appreciate.
Now, on a different topic. I talked up Jack Matia. Here is reality. They have saddened me in how their service department handled my vehicle today. My experience is posted in another forum at edmunds.
Good Luck!
The sales manager said that the longer the vehicles are on the dealership lot, the more likely that dealer "options" will be tacked on. This, as he states, is to compensate for $ loss (not gained) while the car sits on the lot.
My car was virgin, with no options. The car came 2 days ago prior to my purchase.
I also have to apologize to Blackexv6 who was only following the thread started by Luckydog6 who bought his EX NAV from Faulkner in Central PA for $31k (almost $700 below invoice).
In reply to that message, Blackexv6 reported a purchase for a NAV for $32k from Piazza in Pottstown PA (about $300 above invoice).
Community sharing of all these buying experiences has been very helpful. Knowledge is indeed power.