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Mazda5 Suspension



  • I hear you loud and clear , both front and back are nice and loud now .. Well I had a little discussion with the service department today and presented them with all the printouts and the TSB , their response was 'we will talk to some regional service guy and our service manager later this week " so I told him if I dont get a call by next tuesday I will be there first thing in the morning and I wont be happy . I also told them they can fix my car, give me a new one or just give me my cash back , so now I wait a week and see what kind of crap they will shovel at me.....
    I will keep you all posted and do my best to provide you with any information or progress that gets made ...Hopefully it will be positive.
  • This from MPVclub forum - perhaps you ought to get together with her:
    "hey trish, where in canada are you? i' in toronto and am having the same problem with my mazda dealer -- agincourt mazda.
    they claim that i must have hit a large "pothole" and that since the car has 17" wheels, it is more susceptible to suspension damage... i wasn't buying it, and as soon as i mentioned seeing TSBs online, they changed their tune and did the grease job.... which did nothing. both my front and rear end creak sooooo loudly! it is especially embarassing to drive to school in my brand new mazda5 and have people walking by on the street turn around to see what is making such a loud groaning noise...
    have you heard from mazda canada? are they going to do the "permanent" fix?? i am absolutely angered about this because i even shelled out an extra $1400 for the premium extended warranty!"

    As soon as one of us gets the problem fixed (in Canada) and tells us what the fix was then we can go with evidence. :mad:
  • I am from Pennsylvania, USA. You are right, with this cold weather, it really does sound like the rear end is going to break off. When the temperature is milder we do not get the crunching noise, but we do get the rumbling/rattling sound when driving slowly over bumps that is described in the TSB.
  • I have the same problem which just started about a week ago when it started getting cold. I thought I hit something the first time. That noise is there all the time now, coming from the front end. Every slight bump I hear it loud and clear! To top it off, my passenger sliding door won't open more than about 6 inches. I called my dealer in Mississauga, and he told me there is a recall for the door latches, and that he has heard of issues with the crunchy sound from the suspension. There is currently a service bulletin for it. It involves replacing the bushing from the lower arm, and the stabilizer bushing. I'm bringing mine in next Monday. Dealer will let me know what needs replacing and will order parts necessary. As far as I know, there won't be any charge for this. I will confirm once resolved.
    I will need to find the link for the service bulletin, but in the meantime, here is the text from the pdf file:

    Page 1 of 9
    CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
    equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
    should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
    customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
    contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
    electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
    © 2006 Mazda Motor of America, Inc.
    Bulletin No: 02-007/06
    Last Issued: 11/03/2006
    Service Bulletin Mazda North American Operations
    Irvine, CA 92618-2922
    2006 Mazda5 vehicles with VINs lower than JM1 CR**** ** 111238 (produced before November 1, 2005) for
    stabilizer bushings.
    2006 Mazda5 vehicles with VINs lower than JM1 CR**** ** 120197 (produced before January 27, 2006) for
    lower arm.
    Some vehicles may exhibit a squeaking or unusual noise from the front suspension or rear suspension when
    passing over a bump at a low speed. This is may be caused by one of the following:
    - The front or rear bushing of the front lower arm.
    - The front/rear stabilizer bushing.
    LOWER ARM 1589a
    Bulletin No: 02-007/06
    © 2006 Mazda Motor of America, Inc.
    Last Issued: 11/03/2006
    Page 2 of 9
    To stop the noise, the following mass production changes have occured.
    - The shape of the front lower arms along with the attached bushings has been changed.
    - The stabilizer bar bushing rubber was made harder and the amount of wax that is included in the front/
    rear stabilizer bushing has been increased.
    Customers having this concern should have their vehicle repaired using the following repair procedure.
    1. Verify customer concern, specifically the location of the noise and root cause component, then move on to
    the procedures that apply.
    2. Verify each repair when finished.
    1. Replace front lower arm. Refer to appropriate Workshop Manual section 02-13 - FRONT LOWER ARM
    2. Perform toe-in inspection and adjustment. Refer to appropriate Workshop Manual section 02-11 - FRONT
    1. Raise the vehicle in the air.
    WARNING: Before working on the vehicle, make sure the vehicle’s engine and exhaust are cooled down.
    NOTE: Do one side at a time, otherwise the stabilizer bar could shift out of position and make the repair
    more difficult.
    2. Reach in through the access area just behind and in front of the cross-member and locate the front stabilizer
    bar bushings.
    1675i AREA TO GAIN
    Bulletin No: 02-007/06
    © 2006 Mazda Motor of America, Inc.
    Last Issued: 11/03/2006
    Page 3 of 9
    3. Remove the transverse member to make access easier to the left and right stabilizer bar brackets and bolts.
    4. Remove the two bolts for the right front stabilizer bracket.
    5. Remove the right front stabilizer bracket.
    1 SMALL
    Bulletin No: 02-007/06
    © 2006 Mazda Motor of America, Inc.
    Last Issued: 11/03/2006
    Page 4 of 9
    NOTE: It may be necessary to use a screwdriver to pry the bracket off.
    6. Remove the right front stabilizer bushing.
    NOTE: It may be necessary to lightly push or pull on the side of the stabilizer bar where it meets the stabilizer
    control link to allow clearance.
    Bulletin No: 02-007/06
    © 2006 Mazda Motor of America, Inc.
    Last Issued: 11/03/2006
    Page 5 of 9
    7. Clean the area on the stabilizer bar where the bushing goes.
    8. Apply a light coating of locally sourced white lithium-soap based grease to the inner cylindrical surface of the
    new front bushings.
    9. Install the new right front bushing.
    10. Install the right front stabilizer bracket.
    11. Align and install the bolts for the right front stabilizer bracket.
    Tightening torque: 40.3-53.9 Nm (29.8-39.7 ft-lbf)
    NOTE: It may be necessary to lightly push or pull on the side of the stabilizer bar where it meets the stabilizer
    control links to allow clearance.
    12. Repeat steps 4-11 for the left front bushing.
    13. Install the transverse member (if removed) and install the bolts.
    Tightening torque: four larger bolts to 36.3-53.9 Nm (26.8-39.7 ft-lbf) and one smaller bolt to 7.8-10.8 Nm
    (70-95 in-lbf)
    Bulletin No: 02-007/06
    © 2006 Mazda Motor of America, Inc.
    Last Issued: 11/03/2006
    Page 6 of 9
    1. Raise the vehicle in the air.
    WARNING: Before working on the vehicle, make sure the vehicle’s engine and exhaust are cooled down.
    NOTE: Do one side at a time, otherwise the stabilizer bar could shift out of position and make the repair
    more difficult.
    2. Locate the rear stabilizer bar bushings.
    3. Remove the two bolts for the left rear stabilizer bracket.
    Bulletin No: 02-007/06
    © 2006 Mazda Motor of America, Inc.
    Last Issued: 11/03/2006
    Page 7 of 9
    3. Remove the left rear stabilizer bracket.
    NOTE: It may be necessary to use a screwdriver to pry the bracket
  • Sorry to hear from Pennsylvania having problem - probably the TSB (posted) applies to your car/VIN.
    For Mississauga, it was discounted in a way by my dealer as it is a North America TSB (which BTW Canada is not included :confuse: ). Anyways, you may be the first to win the Survivor: FIND THE FIX prize now that there are three of you in Ontario Canada, (2 Torontonians) I am looking forward to seeing who finishes first. There has to be some humour in this, though I sense that most of us are not finding this funny at all.
    I have not heard from my service manager :mad: -though I did contact Mazda Canada by email. Might be a good idea for you and the TO people to email them as well. Just checked my emails - OHHH Mazda Canada will be contacting me shortly I am anxious to hear what they have as a fix - maybe I will win :shades:
  • Received no call from Mazda Canada as yet , but I called and left a message (they had left already) :
    Received a fax from my dealership today ; but all it said was (paraphrasing) sorry you're having a problem, there is no corrective action at this time :P , but we can do a temporary fix (replace the affected bushings which is the cause of the noise) that won't work, but if that will make you happy come on down; otherwise wait for awhile to see if there is a fix later. PS. it is not a safety problem and is not creating any damage (sic to my car). Well at least I have that in writing for later on down the road.
    Someone at work told me he had a paper machae (sp?)lemon made and a sign and attached it to the top of his car (another make). :lemon:
  • Well good luck with Mazada Canada I will probably be dealing with them myself next week.On a lighter note I got a call from my dealer on thursday saying the regional whoever wanted to test drive the car on friday , so my wife took it in they tested it and said they have a new arm for it so she had to leave the car with them ,,this was around 10:30am . Got a call at 5pm saying the car was ready , somehow I dont think the problem was fixed but i will find out when i pick it up saturday morning .I have a feeling i will be back at the dealer by tuesday , as for the saying there is no permanent fix...That is not what I hear , the fix is being applied to cars in the U.S. which mean the parts do exist and Mazda Canada needs to make an attempt to take care of their customers..and to the person who bought her car from Agincourt Maz.. don't feel bad I also bought the extended on my car , alot of good it's doing us now huh ?. Don,t let them try to feed you any crap I have a civic sir with 195k and aftermarket 17"rims on it , I live in T.O so you know I cant avoid potholes ,and yet I dont have any suspension problems . Unlike my new car with only 6000k..Well I will try to update on the weekend after i get the 5 back ,well see what they fixed and how long it lasts. :confuse:
  • Hurray - this is somewhat good news for you (I hope) and perhaps for all the rest of us. Anxiously awaiting news of the "possible fix".
    It is the same car whether in US or Canada with the same problem so a rational person would conclude if there is a permanent fix it applies to all cars of the same model.
    I will have to wait until March to take the regional manager for a ride and with any luck it will still be cold out.
    Winnipeg has MAJOR potholes and my car only has 2006 kms, but the dealer never suggested it was "the potholes fault" which of course is untrue, and a bit condesending.
    At my first service check (when all this happended) I couldn't figure out why the seat belt light kept coming on when I had correctly secured my seat belt - thought ohoh electrical system problems - service tech said it was due to improper seat belt connecting by owner!!!!! I've been driving longer than he has been alive. As I figured out (coming from a 1993 van) when I put my heavy briefcase on the passenger seat, it thinks it is a person without their seat belt connected. Duh duh But the response was customer error...
    Please note that not all dealers are willing to apply the same "fix". I was offered replacement bushings only. Why is this? Cheap for Mazda Canada - a time waster for me and the dealership because I would be back and they admitted in writing that I would not be happy. This is throwing the ball to me to help them help me by going up the ladder which I did - YOU MUST COMPLAIN TO MAZDA CANADA regardless of what they do Please.
  • well according to the workorder they changed the left control arm again and cleaned and lubed the rear stabilizer bushings i am taking the car out for a drive in a few minutes so well see what happens???Ill let you all know.
  • Can hardly wait to hear the outcome.
    Just got finished replying to someone from Manitoba (finally) who has the same problem. See below what they did for her (not for me though they don't want me coming back time and again)
    "On ours they replaced the front sway bar bushings but that didn't help so I am going back today so they can hear the crunching sound again. I'm getting a little tired of making these trips for the same problem - especially since they always want to hear it - well, it's making the same noise it was making the last time you heard it!

    Like others have said - it is way more pronounced when the temp. is cold. Here it has been in the -30's with windchills reaching up to -48 at night so it has been especially bad. Sounds like the car is going to fall apart everytime I go over the slightest bump."

    Ahhh another with the "sounds like the car is going to fall apart" that's not a minor squeak...
    Please update me as to what happens and what is done so I can take that back to my dealership. Thanks
  • Dspider wrote a week or ago:
    "also I have looking everywhere and reading alot about this problem and somewhere along I read a post from a guy in Montreal who said he got his car fixed with what the dealer said were the new redesigned parts"

    I am searching (though not efficiently) to find the Montreal post so that I can email and find out what the redesigned parts were that were used to fix his/her car. Anyone out there recall when or who that poster is form Montreal??? It is this kind of evidence that is needed to force other dealers to act on the problem.
  • I my self am having trouble finding that post again probably because I have been to so many different sites, but I will keep trying. So I took my 5 for a drive this evening after getting it back from the dealer this morning , and as expected the noise came back with it .. It is not as loud as before probably because the temprature is starting to go up a little and the dealer might have greased the living hell out of it. Either way they will be seeing me by tuesday and I will be trying to make contact with Mazda Canada next week to explain to them that i am paying for a new car not something that seems used and defective...If all your Maz5 customers are telling you about the same problem why not do a recall( trough the dealer if they want to keep it quiet )and fix the problem..Well I say it is time for action if they don't want to deal I will be seeking legal advice( about the lemon issue in Canada )I will try contacting Peter Silverman at City T.V and I will try contacting transport canada and foward all the info I have to them..We were all treated like gold when we were spending alot of money to buy the car now when we are having problems we don't seem to be getting any kind of treatment at all...Just my 2cents.
  • I could not find the montreal post but i did find a link in this very forum I will post it but first look at this...
    Front Squeak and Rear Crunch GONE! A New Lease in Life.

    --------------------------------------------------------------------------------- -

    I gave a copy of this TSB,, along with a printout of the related discussion here as well as at to my dealer's service manager. A week later they called me to say that the parts have arrived. I promptly brought my 5 in at 8:30am, left, came back at 5pm and all my problems GONE. Right away I felt a big difference in the ride especially at the front. So I guess the "front lower control arms" apart from the bushings were redesigned not solely to fix the squeaks but maybe to address the harsher ride (I'm just guessing here). It felt like the front had real "rubber" tires now as against before where I felt like I had wooden tires. The rear crunching noise that I had since I took delivery of the car is gone as well. Of course it's not a real test yet as it hasn't stopped raining since the fix was made. The true test would be on dry weather for the rear as it is the only time when it acts up. Overall, I am extremely happy and loving every minute of my drive. Thanks to all who have contributed. If not for this forum, I would still be suffering.
    This is from B.c Canada post #134 page9
    apparrently all the dealers have a different story ,the parts are still being redesigned or its on back order... Now who is lying and who is telling the truth ? If the fix is in the U.S why are we not getting it here ?
    The link is at post #7 on page 2 of this very forum , from pages 3 and up ther is alot of interesting reading..
  • Thanks for the reply and taking time to look for the Montreal post - I too am on at least three different forums but regardless - what you and others are being offered as a potential fix (goodwill gesture on your dealer's part) is not what others are being offered.
    I still plan to go to my dealer - take the 2006 Mazda5 demo for a ride (my salesperson knows about this) - if that car does not sound the same as mine, I will have to assume that the demo has been properly fixed. There is no way they would take potential buyers out in a car sounding like mine or others with the problem. I understand the position the dealership is in - they sell the cars, Mazda warranties the cars against defects. In the USA, it it clear that there was no cost to the owner for these repairs under the TSB; there seems to be "goodwill" gestures in the form of cash/vouchers for some repairs that caused inconvience to owners for a variety of repairs.
    I am in the process of considering whether I want to waste my time and the dealer's sevice department in accepting their offer to apply the "non-fix" to my vehicle or not. If I don't accept this offer, have I breached anything that might give Mazda Canada any reason to not apply a permanent fix in the future? :confuse: Have to think about this.
    Before you decide to go the legal route (which may cost you alot), check out the CAMVAP web site -
    It is an "either or" option - either you go traditional legal route OR you let CAMVAP take it on for free.* you must follow the process for disputes that is published in your owner's handbook first before going through CAMVAP.
    Call Mazda Canada Inc. 1-800-263-4680
    Also you have a Consumers Association in Ontario as well (looked at their web site last night).
    Transport Canada - or call 1-800-333-0371 to report a possible "safety" problem or call Transport Canada general number 1-800-333-0510 to see if they can do or recommend anything.
    Contacting media or investigative shows like Marketplace (which I did) may help if there are enough people complaining.
    Someone posted on another forum that the North American Operations in the USA oversees customer service for USA and Canada - however, you can't email them or register with them because you don't have a ZIP code, but you can call them. :mad:
    If anyone else has a suggestion, please post.
  • This the first response from my home town from an owner who has had more of a fix than me (for sure) and others in Canada. While this fix is not complete by any means, I am sure the owner will let me know the final outcome.

    "We bought our Mazda5 from XXXXXXXXXXXXX Mazda on XXXXXXXXXX and at first they replaced the front sway bar bushings at no charge and have now ordered the lower control arms."

    If I were a dealership and someone had a problem and as a dealer I didn't offer to fix it or couldn't fix it, I would be very embarassed for that customer to take it elsewhere to get it fixed by a competitor :confuse:
  • Just checking to see how things are going with you?
    Planning on going in for the "fix" probably next week - with my luck the weather will warm up so I won't be able to tell if it is "fixed" or just hiding out until the cold weather returns. ;)
  • Im a little behind time this week.I called Mazda Canada on tuesday and explained everything,I was told that if the service manager cant solve the problem then i need to talk to the General Manager, so I called him and left a voice message because of course he was not there..Wensday was apparently his day off and when i did not hear from him at 6pm on thursday i called again.He was out.I left a message with the secretary and got a return call around 7pm.The G.M after hearing my story said the first thing on friday morning he will have a meeting with the service manager to go over everything that has been done so far and try to find anything that can be done and he will contact me sometime in the afternoon..Mazda Canada said they dont regonize the T.S.B so i suggested if it is the same problem as the U.S models would it not make sense to apply the same fix ??? I am still waiting for a response because they strayed from the topic when i brought it up......
    I will keep you all up to date once i hear from the G.M..
  • Thanks for the update. Correct re TSB only being applicable at this point in time in the USA and with cars with the applicable VINs. Correct they could apply the same fix as in the USA because it is the same problem BUT they haven't come up with a suitable Canadian winter fix and it is likely that the TSB fix will not help us in the short term.
    It is frustrating to owners, but at least the acknowledged the problem instead of saying it was normal and attempting to passive owners.
    It is nice here today (afternoon) so the noise has not presented itself. Tonight when it gets cold again, it will be back. Keep us posted please. :shades:
  • castg1castg1 Posts: 34
    Hi, am here in Regina Saskatchewan.
    Service advisor acknowleged the 'suspension noise when cold' and told me to bring the car in anytime. The TSB shows that my car's VIN is not in the range of 'affected cars'. But still I'm having the noise (rubber grabbing noise).

    Anybody knows the reason for the TSB? I mean why do they need to replace those parts? Is it for the noise? Or is the TSB also intended to fix another problem such as 'handling', etc? Because if it is only to fix the noise, then they should have only done replacement of rubber bushing and maybe lubrication.

    Will be nice to hear from mechanics in the forum.
  • I have asked the questions you are asking to both my dealer/service manager and Mazda Canada. The response was that it is not a safety issue, but if it came to that then a recall notice from Transport Canada would be issued.
    You can call any of the above to ask the question.
    I am waiting for my parts and only after they are installed will I know if there is any difference.
    I do occassionally feel a bit of a "sway" in the rear end that I had not noticed earlier in mid-October through mid-December.
    You are not alone with this problem.
  • dspiderdspider Posts: 9
    the handling is a little off because of the bushings and the lubrication will only last a day or two..Well all after a little down time my computer i back up ..After waiting a week I did not hear back from the G.M of the dealership so I tried calling him and of course he was not there ,after explaining to the secretary that i am tired of playing hide and seek i called Mazda Canada and they said they would look into it..2 days later i get a call from MazCan some guy saying he is handling my file and he will contact me in 24 to 48 buisness hours(3to6 days?)today monday 5th makes it 8 days . So i guess i will be calling him and he is not going to be happy when i do because i am tired of people pointing me in different directions trying to get me to go around in circles..They have got to understand i am paying for a new car but what i am getting seems like a defective reject and i will not give up or go away until they give me positive results..The game goes on --for now. ;)
  • trishr1trishr1 Posts: 75
    I am sorry to hear that you haven't really gotten anywhere as yet.
    I am in the same boat as I have talked to Mazda Canada - was assured that something would be done through my dealership - emailed my dealer - yes they would be replacing the parts (same as someone else had done here - control arm and stabilizer bar etc.) - called to make an appointment - couldn't needed to discuss with Service Manager - emailed him - yes they would be ordering the parts (note no time frame could be next week, spring or summer)- oh yes it probably won't help much until they get the redesigned tested parts for cold climates - but they are working on it. Now that the cold weather has come back for a couple of days - the crunch, crunch is still there - at least I had a break while the weather was milder.
    I'm surprised that no one else has complained.
    Have you taken a 2007 out for a ride? I tried - they don't have any 2007 demos just a 2006 HMMMMMMmmmmmm why would that be? ;) Keep us posted.
  • dpegandpegan Posts: 1
    A new member has joined the fight. I have been experiencing the squeaky old bus ride for months. I went to my dealership in Hamilton armed with emails from this forum and the U.S. TSB. My dealership has been in complete denial that this is a widespread problem. At first they didn't want to fix it because it was a US TSB but I persuaded them to do the fix. After four weeks of waiting for the parts, they reluctantly fixed the van yesterday. The dealership only replaced the front control arms. They didn't replace the bushings in the rear. When we got it back, it drove like a dream. A day later with a temperature of -3C, it is squeaking again. Not sure how to deal with this. Some other Mazda5 owners I know don't seem to have this problem.
  • trishr1trishr1 Posts: 75
    Thanks for the email and sorry you are amongst those of us with the problem. You must have some persuasive powers to get the fix though there are others out there who have had either the lesser lube fix (with no end to the problem) to others who got redesigned (?) parts. I'm still waiting.
    It seems that not every Mazda5 has the problem if you know others who aren't complaining. Did you happen to contact Mazda Canada (email works well)? What about Transport Canada's Defect phone number - they welcome calls about defects?
  • mopaulmopaul Posts: 3
    I have the same problem with my 5(Sport 5spd). Live in upstate NY, so there has been plenty of oportunity for this noise to drive me insane. I feel like suspension compliance is pretty harsh during cold weather as well; robably directly related to this design/mfg. problem. Thanks to the people on this message board for bringing the TSB to my attention; armed with that, I was able to get the dealer to listen and order the parts. Don't know when the parts will be available, however. I look forward to getting it fixed and/or warmer weather; It's a sweet driving car.
    I will follow up when I have more information.
  • trishr1trishr1 Posts: 75
    I agree that the car is very nice to drive in warm weather.
    I wonder how longer it will be before someone with a 2007 posts with the same problem. Has anyone taken a 2007 out for a ride? I noticed they had redesigned the rear of the car. Not sure if this relates to the suspension problem or not, but it may relate to another problem I had with the separation of the bumper from the body just behind the rear wheel well. Keep us posted on your success with the fix.
  • simon76simon76 Posts: 8
    I have a 2007 Touring model that I purchased in November 2006. My car is usually parked inside a garage so the "crunchy" suspension problem never happened to me but when I go out somewhere and my car is parked outside in the cold for a long period of time, there definitely is some crunching going on when I drive. I don't drive my car much so it hasn't really been a huge annoyance to me. i'm sure once i move and have to park my car outdoors, i'll notice it a lot more.
  • trishr1trishr1 Posts: 75
    I am sorry to hear that the problem is also present in your 2007 vehicle. Obviously, the redesign of the rear end was not in aid of this suspension problem. :blush:
    Right now in my part of Canada, above North Dakota, the weather is 5 degrees C so I don't hear a thing and I can pretend that the problem doesn't exist - for now... ;)
  • favfav Posts: 3
    I have the same exact problem noise in cold weather. The dealer says they have a service buletin for this problem. I'm taking mine in on monday.... I'll update this thread with their solution.
  • trishr1trishr1 Posts: 75
    Not sure if you are in the lower half of North America or upper half? It would help to know if the service bulletin is from USA or Canada.
    I know there is a Transport Canada recall on the "frozen door locks/handles" and an obvious safety hazard if doors can fly open.
    Sure hope you get a solution.
    The cold weather is back here for a short period (I hope) and I keep hoping the crunching is just from ice on the roads (wishful thinking) ;)
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