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Comments
I am in the same boat as I have talked to Mazda Canada - was assured that something would be done through my dealership - emailed my dealer - yes they would be replacing the parts (same as someone else had done here - control arm and stabilizer bar etc.) - called to make an appointment - couldn't needed to discuss with Service Manager - emailed him - yes they would be ordering the parts (note no time frame could be next week, spring or summer)- oh yes it probably won't help much until they get the redesigned tested parts for cold climates - but they are working on it. Now that the cold weather has come back for a couple of days - the crunch, crunch is still there - at least I had a break while the weather was milder.
I'm surprised that no one else has complained.
Have you taken a 2007 out for a ride? I tried - they don't have any 2007 demos just a 2006 HMMMMMMmmmmmm why would that be?
It seems that not every Mazda5 has the problem if you know others who aren't complaining. Did you happen to contact Mazda Canada (email works well)? What about Transport Canada's Defect phone number - they welcome calls about defects?
I will follow up when I have more information.
I wonder how longer it will be before someone with a 2007 posts with the same problem. Has anyone taken a 2007 out for a ride? I noticed they had redesigned the rear of the car. Not sure if this relates to the suspension problem or not, but it may relate to another problem I had with the separation of the bumper from the body just behind the rear wheel well. Keep us posted on your success with the fix.
Right now in my part of Canada, above North Dakota, the weather is 5 degrees C so I don't hear a thing and I can pretend that the problem doesn't exist - for now...
I know there is a Transport Canada recall on the "frozen door locks/handles" and an obvious safety hazard if doors can fly open.
Sure hope you get a solution.
The cold weather is back here for a short period (I hope) and I keep hoping the crunching is just from ice on the roads (wishful thinking)
More to come on Monday......
This is interesting - they didn't happen to quote the TSB number did they? Is your VIN within the range that will be listed on the TSB?
I will have to check with my other car mechanic and see if he received the TSB and see if it is in fact a Canadian issued TSB? or the old USA (North American TSB # 02-007/06 - my memory may have faded on the number but I'm pretty sure that is it.
Can hardly wait to hear on your next post.
We have been having the crunching noise for ever. We were told it was ice and maybe we went off the road. Can you believe it?
Finally, they discovered a bushing problem and they have ordered them. The service guy said there was a recall. Why weren't we advised?
As we wait for the parts to come in, we have noticed not only the noise problem, but the swaying of the back end of the vehicle when going over a small bump. This is dangerous. I called them and left a message.
My next step is a letter. Other things also happening include outsise paneling coming loose from the snaps, and the plastic fog light inserts (don't know what they are called) have popped out twice now.
Another major problem is the engine seems to hick-up sometimes when we accelerate.
Do we have a lemon?
YES I can believe it and I think it is deplorable conduct especially since the problem has been present since late 2005.
Finally, they discovered a bushing problem and they have ordered them. The service guy said there was a recall. Why weren't we advised?
THERE has been no recall that Transport Canada web site has posted. Not that they issue recalls, but post them.
There was a US TSB 02-007/06 but doubtful that Canadian vehicles fall into the currently listed VINs.
As we wait for the parts to come in, we have noticed not only the noise problem, but the swaying of the back end of the vehicle when going over a small bump. This is dangerous. I called them and left a message.
I ALSO have had left rear sway, but unless it causes you to lose control, it apparently is likely not a safety issue, though your vehicle may have a more serious issue. Can contact Transport Canada (Defects and Recalls).
My next step is a letter. YOU COULD email Mazda Canada.
Other things also happening include outsise paneling coming loose from the snaps, and the plastic fog light inserts (don't know what they are called) have popped out twice now.
YES I had that problem - plastic clips left rear wheel well popped open, separation areas of the rear bumper form body - repaired at my expense. :surprise:
Another major problem is the engine seems to hick-up sometimes when we accelerate.
I KNOW what you are referring to - had that as well. Mentioned on this or other forums.
Do we have a lemon? I HOPE not but we do have a Ford product. Might want to check out the web site below though you must exhaust all recommended actions described in your owners manual first. :lemon:
http://www.camvap.ca/index.htm
Keep us posted on what happens post "fix ?".
I am expecting to take my car in soon for the "parts" control arm maybe other parts. We will see.
The dealer said they would take this problem to Mazda Canada. I did too. Ten days ago i contacted Mazda Canada to open a case file and they have been in touch to say they are aware of the problem but currently there is no fix for it. They are reportedly working on a fix, and we will be informed through our dealership when a soluction has been found.
This is not the response that i had wanted, but we have little choice at the moment other than to wait. My wife is afraid they will make us wait until our warranty expires. Now with the temps warming, i doubt that this is a top priority for drivers for another 8 or 9 months. If others have this suspension issue, i encourage you all to take the issue up the ladder. Judging from posts in this and other M5 forums, i am not alone.
My M5 stalled once when accelerating from a red light, is this related to the hesitation problem?
Anyway, under Suspension in the other forum, there are only 2 posts. I was happy to see this forum with many more. Below is my post in that forum:
At the end of November at about 6000 km, we had had enough of the very loud suspension noise in cold weather and took our 5 into Mazda. They replaced the bushings on the suspension at all four wheels and it was great for a while, even in < -20C weather. However, eventually it did return though not as harsh as the first time. In February at about 10000 km i took a Mazda service person out for a quick ride. Speed bumps made it abundantly clear that there was still an unacceptable problem, both front and back. The technician refered to it as a 'dry squeak'. I mentioned the service bulletin from Mazda regarding squeaking suspension, and he said that our vehicle was produced after Jan 27, 2006, and therefore had the upgraded parts already. After a week he got back to me and said after communicating with Mazda Canada with no answers, they would go ahead and replace the lower arms of the front suspension (L & R) and the bushings on the rear stabilizer bar. This was on March 9, 2007. The problem was not solved. Whenever the temperature drops below 0 C the problem is present over moderate imperfections in the road surface. The dealer said they would take this problem to Mazda Canada. I did too. Ten days ago i contacted Mazda Canada to open a case file and they have been in touch to say they are aware of the problem but currently there is no fix for it. They are reportedly working on a fix, and we will be informed through our dealership when a soluction has been found. This is not the response that i had wanted, but we have little choice at the moment other than to wait. My wife is afraid they will make us wait until our warranty expires. Now with the temps warming, i doubt that this is a top priority for drivers for another 8 or 9 months. If others have this suspension issue, i encourage you all to take the issue up the ladder. Judging from posts in this and other M5 forums, i am not alone.
I would hate to think that my time, the dealer's time and expense to Mazda is all for not if nothing is resolved.
I hope others follow your advice to speak up after all we all paid our money and got less than expected.
It is not a new problem but obviously a tough one for them to come to grips with to detriment of their reputation and the loss of confidence of owners.
Haven't heard from anyone with the 2007 model - would love to know if the problem exists in that model year as well.
Not ever having a "problem" car I am not sure how this problem will be handled should it recur after the 3 year warranty, however, one would think that since you (and I) registered a complaint with Mazda Canada directly - we are on file and it would be difficult for Mazda to claim that the "defect" is a new problem that is no longer covered by warranty. Perhaps they can and others feel free to jump in with more knowledge than I might have.
There is CAMVAP - arbitration. I haven't called them to inquiry about this problem, but you could see what they have to say - though it is an either or situation - them or court not both. And it applies to new cars.
Hopefully no one needs to go to that length.
There are other forums with quite a few posts about this as well - MPVclub.com (under Mazda5) for one.
Is there something wrong with the Host computer?
The maybe news is: I won't know if the cruching noise is gone for good till the winter.
The bad news is: now I have inherited a new problem - the car pulls to the left when applying the brakes. It is a front end issue and perhaps no wheel alignment was done post lower arm control installation, or when they installed the lower control arms the did something to the brakes and the callipers need to be adjusted. :confuse:
I would be interested to hear from anyone else who has had any other problems since having their fix applied (related to the TSB). Thanks
Took it to the dealership and the guy was stumped. He called the hotline, did what they asked, and it still made noise over bumps. I got it today (2.5 days in the shop - not bad) and there is NO SOUND. Here's what the writeup said:
"Road test verified complaint. Verified noise from both rear coil spring area. Found L/R and R/R coil springs hitting frame near spring perches. Called Hotline: Advised to CK (?) for weld splatter above springs not allowing springs to sit properly in perches. Remove rear sway bar. Remove rear lower control arms and rear coil springs. Grind away weld splatter and excess material from spring perch and contact areas. Put back together. Reposition rubber insulator at top of spring. Lube with teflon grease. Put back together. Complete four wheel alignment. Road test: ok.
Hope this helps someone!
If you are faced with this same problem, i urge you to get in touch with Mazda and let them know that this is unacceptable. Mazda Canada's number is 1-800-263-4680 and the Customer Service rep to whom i spoke was at extension 7163.
I met a fellow Mazda5 owner in a parking lot who complained about the suspension noise, but he was told that it was "normal" :confuse: I suggested that he call my "investigator at Mazda Canada so that the ball gets running. It's the only way that Mazda Canada will pay any attention to consumer complaints.
Can someone tell me why there is a three time rule for the service center to attempt to repair a defective item? Why three times why not fix it right the first time? Otherwise, buy me out, or replace my vehicle.
Off to search the forum for vibration under the brake pedal.
Yes, we had a fix done in late Nov 06 and the problem returned in Feb 07 (i have written this up in earlier posts in this forum). Another good thing about this forum is that it is a good way to document your issues for future reference.
I would like to take this up the Mazda ladder. Who would i go to next? I am thinking of calling the customer 'service' rep again and asking to speak to her manager, just to get some sort of answer other than "We have noted your issue in your file and you will be notified when there is a solution". You mentioned your "investigator" at Mazda - who might that be?
This squeaking in cold weather is enough to drive you bonkers and we have 6 months of this weather up here! To have this problem in a new car is something i never would have imagined. Mazda needs to buck up and do something about it or they will never have repeat business from us.
I hope you find the solution to your vibration problem.
Cheers
k
Winnipeg is cold too, and my problem started two months after I bought the car - could have bought the 2007 but didn't - not sure they had fixed that model year either because 2007 owners complained as well though not in large numbers. Did Mazda Canada provide you with an investigator of your own? What I did was email Mazda Canada - was logical, emphatic, and more disappointed in the denial of my service center that there was a problem (BTW they continue to deny problems exist and when they do I call my investigator- he has been quite helpful in making things happen).
Other than emailing (written record) or letter writing, ask your Dealer for a meeting with the Mazda regional rep when he or she comes to visit the dealership.
It is too bad, I love the car, the roominess, the access to the back, higher speed acceleration when passing (Zoom Zoom) etc.
I hate finding many other problems that are creeping up - vibrations, road noise, interior reverberation with the rear windows done (yikes), and worse the obvious lack of power when initially excelerating at lower speeds - something that I may take up with Transport Canada again - got an investigator there too.(Doom doom)
One thing I would like on this web site forum, that other forums have) is the ability to privately email members. :shades:
For all those anxiously waiting for winter - stay tuned
I also have a noisy Mazda 5. I purchased this car in February 06. It has had the rear doors fixed, a new motor, 2 blown tires, the ignition has dropped out in my hand and I am going into my third set of struts and the bushings were repaired about a month ago. Mazda has told me when the warranty runs out I am out of luck with the struts. And it almost is. I will definitely phone Mazda Canada. How can something this well documented and complained about continue to not be something recalled? Where do I go? I really wish I had known about this forum before I purchased the car. BBB told me it was my problem. :mad:
It is really hard to determine how many Mazda5s are effected since there are so many websites. My CarStats will notify you of any problems that are registered if you subscribe to their service (free to subscribe). When you look at the stats for all makes and models of cars, you come to realize that there are some other really bad car manufacturers out there and only a few provinces (plus the states' Lemon Law)that offer owners any recourse.For the amount of money people shell out for their vehicles, you would think someone would take some steps to protect people from these manufacturers? BBB is not the place - a consumer's organization might help but I think if there were many people effected perhaps some documentary program would be interested - W-five - Fifth Estate etc.
It may be true that if you had reviewed these forums beforehand, you may not have made your purchase of this particular vehicle. I am researching other similar vehicles myself before my warranty runs out.
I wonder why Phil Edmonston (lemon Aid for Cars) never said anything about the problems with the Mazda5. I have never been able to find any way to email him - has anyone else? :confuse:
http://camvap.ca/
Still made the noise, so they said they were going to do the sway bar end links again, and the lower-right control arm. But I just talked to them, and one of the technicians found a bulletin mentioning loose bolts holding the windshield wiper cowling on. He said the TSB specifically mentioned that it would be mistaken for a front suspension noise.
They said they checked the bolts, and they were loose, so they tightened them. They said the noise is gone, but I'll find out for sure when I pick up my car today.
The cold weather is just arriving in Manitoba which to me means that the "crunch" is back and it's not Captain Crunch. Heard the first crunch from the left rear of my Mazda5 when I went over a big bump in the road. But I know it is back. So much for the fix though I was warned that it might be temporary.
What to do now? Hmmmmm I think I'll wait till spring and be done with it. :P
If it persists, you may need to move south
http://www.finishlineperformance.com/mazda5/docs/0010.pdf
I attempted to contact my "investigator" at Mazda Canada but he has since moved out of this position, and it appears they closed my file. Why they would close it when they knew the fix they applied was only temporary until they came up with a permanent fix (if ever). Now that I have filed another complaint, hopefully, this will generate another "investigator" for my case - who knows. Also she was unable to tell me if the 2007 or 2008 models have the same problem or not, if not, then they have fixed it. Might need to take a ride in one when it gets really cold.
It was interesting that this customer rep had no idea about this problem - and perhaps she doesn't. Called the dealership and yes there is another fix for the "front" bushings, but none for the "rear" bushings - why because no one has complained to either Mazda Canada or their dealership. Sure I will get the "front" bushings done but only when I need to go back for oil change or other servicing.
The Automobile Protection Association (Ontario) doesn't know that Mazda5 owners have had a problem with their vehicle - perhaps a quick email or call to them might help.
In the meantime, I will crunch along - search through other manufacturers' forums and get a feel for who is having problems, but more importantly, who had problems and were satisfied with the resolve - perhaps that will be the vehicle for me.
I believe that most cars suffer from some problems, but I also believe that there are dealerships and manufacturers who value their customers and their image more than others. :surprise:
Wonder how the 2008 model is fairing?
Though it would be truly a kick in the pants if the 2008 model didn't have a problem as that would mean they fixed the problem but not for our models (2006 and 2007).
My crunch has spread from the rear to the front, so at least I will go for the front bushing replacements and wait for the rear bushing bulletin to be issued. Remember to complain otherwise they won't pay any attention to the issue.
Haven't heard from anyone else who was in the same boat last winter - have all of these vehicles been purring along without any noise?? :confuse:
I already knew the crunch was coming back, so I was expecting it and so it doesn't iritate me or grate me as much as it used to. Nevertheless, I have printed out the TSB someone posted on here, and I will return to my dealer and let them apply the TSB fix. Hopefully, it will be permanent, but by the looks of it, it doesn't seem as though it will.
I'd love to know if the 2008 version still has this problem! I don't see why it wouldn't since it's basically the same design but with a 5 speed auto - all they're changing is some parts of the interior and slight front and rear styling cues. Well, to whomever gets to ride in one in the cold, please let us know!
1. Does the "crunch" show up anytime when the weather is below 32F, or does the car have to be out all day/night and cold soaked to get the noise? We have an insulated garage that usually stays above freezing, but the car is parked outside all day in sometimes sub-freezing weather.
2. Are there specific times the your hear the crunch? I have seen speed bumps noted, but is it only over bumps or even during cornering or even backing out of the driveway?
Since it is the wife's car, most of my driving has been short trips to the store from the above freezing garage. So far I haven't heard the crunch. I will ask her more about it as well, but I'm sure she would tell me about it. Also, I can look at the VIN plate for a date of Manufacture for anyone interested if it turns out we aren't hearing the crunch.
My response: anytime the temperature falls to -10C or lower - that's when the rear end crunch occurs. If it falls below -20 to - 25C - and standing in an uninsulated parking garage all day- it soulds like the rear end is going to "break away" from the front end.
2. Are there specific times the your hear the crunch? I have seen speed bumps noted, but is it only over bumps or even during cornering or even backing out of the driveway?
My response: The crunch can be heard by going over irregularities in the road - minor crunch if the temp. is -10C. Going over things like big bumps - speed bumps and railroad tracks at -10C it is much louder; though at -20 to -25C the noise is loud enough for others outside the vehicle to notice it - inside it was nerve -wracking in the beginning, and as the previous poster said you know it's coming so you don't get to out-of-joint about it. It is still embarassing to drive others in this vehicle with the crunching noise. I imagine they wonder why I put up with it, or why I bought it in the first place.
If I drive the car for an hour or so, then the noise will lessen as the vehicle parts warm up, but that only happens in the milder cold weather, in the deep freeze, it is there always.BTW, your wife would certainly let you know if she was experiencing the same problem but it is interesting that she isn't. Does that mean that some vehicles have the poorly designed bushings, while other vehicles don't?
Also what happens once the warranty runs out and the problem hasn't been resolved permanently?
Now I have a question for you - does your wife's VIN fit within the range of the TSB that was issued?