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2017 Cadillac ATS Performance Premium 3.6
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
The new K style will look better too, I suspect.
2025 Forester Limited, 2024 Subaru Legacy Sport
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Sour experience at the end of my re-roof project this week.
After the guys stripped off the old roof, I got a knock on the door around lunch on Monday from one of them asking me to come outside and look at something. The fellow still up on the roof was standing next to the little (about 16" or 18" square and maybe 2 feet tall) decommissioned chimney poking out near the roof peak and told me it was in bad shape. I didn't know it was as bad as it was but as he pointed out numerous cracks, bad lead flashing and loose bricks I wasn't too surprised. I had it repointed a few years ago but it hadn't fared well since. Since it wasn't in use and never would be in its current location we all agreed it would make sense to just take it down to below roof level, patch the resulting hole with new wood and shingle the entire thing.
At that point the manager/estimator arrived and we had a short chat. He indicated it would be an extra though he wouldn't know exactly how much until they got into it which of course I realized, and we all agreed to go ahead with removing the visible part of it. Their estimate form had language in it that indicated that replacement of wood on the roof deck carried with it a charge of $3.50/sq ft so I wasn't worried about that, and figured it would involve just some small amount of additional labor, materials and markup. During the 5 minutes the estimator and I were talking, the guy on the roof had already removed all signs of the chimney with his bare hands since it was in such poor condition and tossed the bricks and debris to his partner on the ground to place in the dumpster, and the manager then left to go buy some plywood.
They did the job but imagine my surprise when the invoice arrived on Wednesday with an "extra" charge of $565.00! I was stunned and immediately questioned it since in my head I figured at worst it should be half that much. One of the owners whom I had never dealt with before came back with a BS response about how they have a minimum "extra" charge of $450 (not stated anywhere on the estimate T&C or on their website) and that they incurred extra costs for disposing of the old brick, etc, but that he would reduce the charge to their supposed minimum of $450. After stewing for a while about my options I finally decided to just pay it and be done with this outfit. If there was anything I could do to get my revenge I would do it another way via badmouthing them in a review or whatever.
This obviously leaves a very bad taste in my mouth because all reviews and other sources I could find about this outfit said they were very good. The work of the crew was excellent, but they are run by a slimy bunch. Up until this I was considering them for some window and siding work I want to have done but they just blew that opportunity out of the water. Hope they choke on their ill-gotten $150-$200 profit.
2017 Cadillac ATS Performance Premium 3.6
I don't know anything about this, but why would one friend make up a story and tell another friend the story, when there is no reason to make up the story? I don't know, it may be true may not be.....it would be nice to actually know the answer.
btw...tjc, you get it....some seem to think it isn't true but don't have an explanation of exactly how intermittent wipers work, in a Navigator.
Well as for myself the questions that come to mind is first of all this is not coming to you from first hand experience (a friend of someone you know), secondly why is he coming back to pick up his car before he is told it's ready? Finally why not use the speedometer that the car already has to determine the speed? I don't think you have to drop the transmission to get to that sensor. Lift the vehicle to get underneath yes but not drop the tranny. Maybe he just saw it on the lift and asked about it and was told that the had to have access to the gearbox from under the car.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Sorry to hear about this, all of this work is kind of a crapshoot. I will say usually these jobs end up costing more than you expected.
I don't like the $450 minimum fee, that doesn't even make sense.
I don't know if you were working with the owner or an employee. If it wasn't the owner an email or phone call may help. I get the best results when I act calm and rational and make points that make sense (believe it or not I have done this several times and usually make some progress).
Something along the lines that I called your company because of the good reviews. The work done seems good, but it seemed an excessive price to pay for this job which only took --- this long to do, and more important why wasn't I given an estimate. I'd say the job was worth about $300 (?) considering the time involved and the crew were already on the roof working anyway.
I can't give you a good rating on Yelp or someplace else unless we can come to a compromise that seems reasonable (in fact it will be a bad review but don't say that yet).
btw...I will be having other work done and I would like to give you a chance to do some pricing on that project if we can resolve this matter.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
The story comes from a friend that I have known for over 35 years and who is completely honest....and if I ended up in jail he would come and bail me out - I am sure.
He was told the story by a friend of his who I don't know....but why would you make up that story? Most people don't make up a negative story about their car.
I did see this on an F 150 site:
Mine is also speed dependent.
At 70 mph on the slowest setting it's like 5-10 seconds.
Sitting still on the slowest setting it's like 25 seconds.
And, I don't believe the motor controls intermittent wiper speed.
Replacing the motor won't change the time cycle, it only does what it's told to do
So the wipers do work according to speed. I watch a lot of Hot Bench and I can't find proof of how they work according to speed....from the speedo, the transmission, or anything. I've spent a lot of time trying to find an answer.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
jmonroe
'18 Legacy Limited with 3.6R (Mrs. j's)
"He indicated it would be an extra though he wouldn't know exactly how much until they got into it ..."
Those kinds of situations happen and it becomes a time and materials or cost-plus type of job. In this case there probably was little or no additional time since the patching of the hole probably would have been offset by them not having to install flashing as they had said they would do. The materials was the cost of some plywood and some nails. The only other extra cost I could see was disposing of the extra weight created by the old bricks. I would not have griped if it came back at $300. The whole unstated "minimum charge for extras" thing is what they hung their hat on. Since it wasn't written or stated anywhere it was unenforceable, but as much as I hated to do it, I did not want to go full nuclear on them at this stage for the sake of $150 in case there is a problem after the first big rain. I decided to take the 20+% that got knocked off the original bill and be done with them.
When you go swimming at the beach that everyone said was a great spot, you don't expect to be surrounded by sharks. Similarly, when you engage a contractor after doing your due diligence, getting different quotes, having multiple conversations with their customer contact, and reading all the good reviews, you don't expect slimy, opportunistic behavior. Most contractors I have dealt with were trustworthy and we ended up having multiple-job histories. Not this bunch.
2017 Cadillac ATS Performance Premium 3.6
2017 Cadillac ATS Performance Premium 3.6
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I am working at home at the kitchen table and this guy keeps coming up and watching me.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Ready for winter.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
@ab348
In those cases you need to set a NTE.
The min charge is BS, I certainly agree with that.
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart
2018 430i Gran Coupe
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Toyota has just taken the wraps off the prototype version of the bZ4X electric SUV, revealing a model that will go on sale stateside next year. The long-awaited RAV4-sized electric sport utility will be Toyota's first truly mass-market battery-electric model, offering a WLTP range of up to 310 miles thanks to a 71.4-kWh (gross) battery pack. It should also be one of the most important launches for the automaker this decade, acting as the launch vehicle for its bZ, or beyond Zero, series or sub-brand of electric models.
Another innovative technical feature will be a steer-by-wire system that will be offered as an option, designed to reduce vibration and reduce effort required for U-turns.
"The steering feeling is improved through independently controlling the steering torque that the driver feels and the steering angle of the tires. Steering characteristics can be changed with drive mode select," the automaker notes.
Speaking of steering, the bZ4X will offer a Tesla-style yoke as an option, for those who are into that sort of thing.
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The plumber who put in our bathroom sink, new faucet and toilet are always fair. I thought it would take about 3 hours but they did it in one hour.......how you ask? JMonroe, pay attention here. They put everything together the night before, they had the faucet attached to the sink, and all the toilet hookups were put together.
Now, for the new granite sink they are installing an $800 garbage disposal. I said why can't I get a $100 Badger. He said I could but it can't handle everything, I'll end up buying one of these when the Badger breaks down and I'll pay to take everything apart and put in this one anyway. It makes sense and I trust him, this way it is done. Oh, Badger 1 year warranty, new construction grade one 12 year warranty.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
And now we are stranded in myrtle beach. We were headed to the airport in the T&C. Wife was to drop off me and the youngest and then continue driving with the oldest while we flew. The van was having none of it. Got within a few miles of the airport and it started overheating. Coolant was a little low, so I topped off with water. That didn’t help. As we attempting to limp along, we just so happened to pass a Chrysler dealer. It is there now with a cracked radiator and hopefully fixed by lunch tomorrow.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
It’s not like my company is a bunch of saints but they did rescue a couple of 80 yo ladies that another company dumped in the airport parking garage after refusing to honor a reservation.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Wife doesn’t want it.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
2017 Cadillac ATS Performance Premium 3.6
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Wife doesn’t want it.
Can’t blame me for trying. The Sprinter will replace the T&C?
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
Wife doesn’t want it.
Truly no fun having vehicle issues, ever, especially away from home. Ugh. Doesn’t the T&C have one of those lifetime warranties? Good luck.
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
that is a big reason I dumped out old volvo and leased a new car from my daughter when she started driving solo from NC to NJ (450 miles each way) when she was in college. The risk of it dying on the shoulder while she was driving through Richmond or DC.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Yes, Sprinter will replace T&C.
Yes, wife is also glad it happened when it did. I’m kind of annoyed she wouldn’t let us get on the plane, honestly. She just didn’t know what to do. Deer in the headlights problem.
I have to give a HUGE shoutout to Myrtle Beach Chrysler, though. They really bent over backwards. Let us hang out in the waiting room with our 2 dogs and bird. The tech working on our car is coming in tomorrow morn on his day off to receive our radiator and install it. And they gave us a Voyager, despite their “no animal” policy, knowing we had animals to transport. We bought gift cards to bring tomorrow.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
That could almost make a good commercial for them, the family with 2 dogs and a bird waiting for their T&C to be fixed.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Well, it depends on how you look at it. $450 for me not to have to climb on the roof and tear a brick chimney down, patch the hole and dispose of the brick and mortar seems worth it. Falling off the roof would cost more than that in medical bills.
It could have been worse and been USD