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Comments
They took on a Nissan franchise about a year ago, and as a sales organization they are first class. They don't haggle on price - they offer an excellent deal immediately. They don't play the "I need to ask my manager" game - they just like to shift cars quickly.
And they are very service oriented. We turned up 3 weeks ago with 3 kids in car seats crammed into the back of our Saab - they didn't fit properly. We test drove the Armada that had been prepared for us, and agreed to buy it. We were unable to complete all the paperwork at that moment, so they told us not to take the car seats out and refit them in the Saab - just take the Armada home with us and they would send somebody round later with paperwork. I was amazed - given our circumstances at that point it was just so kind.
So maybe Nissan are actively trying to sort the dealerships out. So now all they have to do is sort out the resonance, hopefully before anything nasty develops in mine.
I may be wrong, but that is what I heard. Welcome any corrections.
PS I am not bashing the Armada.. I absolutely love mine. Just hoping the resonance issue doesn't pop up.
tidester, host
Man, that is gooooood news!
I have to take issue with your statement, "This has got to be the most troubled new product launch since maybe the B1 Bomber." I'm an engineer at the Canton, MS, plant that manufactures the Armada and QX56, among other things. Several recent vehicles have had first year teething troubles, notably the Honda Odyssey and the Mercedes M-Class, which come from two companies with otherwise outstanding quality. And don't forget the black eye in Ford's quality record, the Focus. Since its introduction, it has had 9 safety recalls and 6 defect investigations. If the Armada racks up such a poor record (which I doubt) over the next few years, then you can talk. Plus, you must remember what Nissan has accomplished with its new plant in Canton. In thirteen months, it will have launched 6 vehicles (5 of them brand new), including the Armada, QX56, Titan King Cab, Titan Crew Cab, Quest, and Altima, in a brand new plant with brand new workers. No other company has EVER attempted such a feat. You may say Nissan has bitten off more than it can chew, but you have to give Nissan credit for such an accomplishment. And yes, we do have "lights burning 24/7 in MS", but I admit that I've never slept at the plant.
Speaking of quality concerns, allow me to address the one that seems to be getting the most attention, the resonance problem. The resonance is caused by the fact that the bows that stretch across the roof are not bonded to the roof. An adhesive is applied at the plant to bond the bows to the roof, but on some vehicles the adhesive did not work. This caused the roof to have more flex than it should. When traveling on a rough surface, the unbonded roof flexes rapidly, causing the resonance. The wind blowing over the roof has little to do with the resonance; it is primarily caused by road input. That is why people have said that they do not experience a resonance on smooth roads. Some of you have wondered about the effect of a sunroof on the resonance. An Armada with a sunroof will not resonate as severely as one without a sunroof, because the reinforcements around the sunroof stiffen the roof. A sunroof will not prevent the resonance, but it will lessen the effects. Also, I must stress that the bows not being bonded to the roof is not a safety concern. The roof itself is not supposed to provide any structural strength during a crash. The roof bows provide the strength whether they are bonded to the roof or not, because they are welded to the body. We are currently working on a fix for this problem at the plant, and we should have one in place soon. As for the Armadas already on the market with resonance, there will soon be a technical service bulletin issued to fix the problem. It sounds like scott174 has already gotten the fix. The fix involves removing the headliner. An epoxy is then applied to the roof bows to adhere them to the roof. Then the roof cannot flex, and the resonance will cease. chasmanz28, you have mentioned that someone applied a "silicone" to your roof bows, which did not fix the problem. I'm not aware of your situation in particular, but maybe they used the wrong adhesive. Only one type of adhesive is approved to fix the resonance.
I must also state that I am not an official spokesman for Nissan. I one just a single engineer who has been reading these discussions and decided to speak out. I hope that my statements will help clear the air about the resonance issue.
It's nice to know that Nissan has the correct "fix" for an assembly related issue well defined and will be issuing a TSB soon to fix the number one problem people seem to have with the Armada.
Wonder what they'll all complain about now?
Maybe that the third row seat back isn't split?
As for the 3rd row split seat. Do you know if Nissan will "fix" the problem? It may not be an issue for some but when you have 3 kids and lots of things to lug around it is an issue. Matter of fact it's such an issue that it's almost (but not quite) a deal killer for me. That back cargo area is pretty darn small. Going to go check out the Hemi Durango since it does offer 50/50 split but Chrysler and quality don't seem to fit in the same sentence.
Went over to look at a Durango. I like the 50/50 3rd row seating. 2nd row seems a lot tighter than my Sub which is narrower than the Armada. Seats felt very hard and I was in the Limited with upgraded leather. Nice leather though. Engine is very quiet. Nothing like the commercials of reving at the stop sign. No test ride as I didn't have the safety clip for the baby's car seat. Maybe over the weekend with full crew but.....I really like the Armada. It has gotten under my skin.
If customers continue to want SUV's i'm sure auto makers will continue to make them and when it comes time to buy the "40k suv" do your homework before going to the dealership and that way you won't have to pay it.
Now, with all that said, I am experiencing no problems with my LE and I paid SEVERAL thousand dollars less than 40k.
I'm not sure Dauches if your comment "I must admit I've never slept at the plant.:)" (sic) is sarcastic or not. (I have no idea what : ) means). But, if you were a key employee at my company I would expect more urgency to fix a problem of this magnitude. And if you lived in the Northeast and had a SUV you could work real late and still get home!
**MY DISCLAIMER**
Notice i put quotation marks around the word GOTTA, up above.......only the person contemplating the puchase can truly define what GOTTA is. THANKS SO MUCH PRESIDENT CLINTON, FOR HELPING ME CLEAR THAT UP! :>)
tidester, host
Sooo, my wife gave you and your husband 2 big thumbs up on getting the tire deal!! I just can't seem to stay out of our LE.....I'm lovin' mine too.
chasmanz28,
The new epoxy and bushings should fix your problem for good. I'm sorry to hear that you had to go through such an ordeal. You should certainly make sure that your dealer replaces any damaged parts and that the vehicle is good as new when they are finished with it. Hopefully you will be able to fully enjoy and appreciate your Armada soon.
"doesn't add up to immense cargo volume..5th of 5"
"rear load floor difficult to reach..particularly irritating in winter"
"exhaust note provides a constant..ultimately irritatingly constant..reminder.."
"Armada's dynamics drew mixed reviews"
"ride quality as 'cloppity'"
"little too much noise coming through suspension"
"worst rear window/washer/heater system in the bunch"
"exceptionally intrusive HVAC fan"
"generally high interior noise levels"
I'm just very curious because after reading that, and knowing about headache-inducing resonance, unreachable-by-children rear door handles, rear seats that don't split, how this vehicle garnered 2nd place. Read it yourself and see if you don't come to the same conclusion. You'll say "and that took 2nd place...why?"
I was actually shocked to see they liked the interior, I found it sort of basic.
-juice
I think that's one of the worst reviews I've ever seen in C&D, I disagree on so many points.
-juice
I am considering buying an LE 4WD which comes with 6 spoke wheels. I am guessing they are painted aluminum. Would like to have chrome plated wheels. I was thinking of either getting aftermarket wheels or in having the factory wheels chrome plated. But I don't understand how the tire pressure monitors work and how they would work with different or plated wheels. Can you take them off one wheel and put them on another wheel, or are they part of the wheel itself? Thanks!
My wife has a BMW X5 that I often switch with so I know I am not getting used to anything abnormal. I think the any freeway noise is attributable to the cheap Contritrac tires. These tires have a very high noise rating and thump a lot on choppy surfaces.
I suspect the suspension bushings require breaking in and that was the reason for the resonance during the first 3,000 miles. When I fist drove the car with less than 1,000 miles on a choppy freeway I was shocked at the buffeting noise. It has thankfully fixed itself over the course of a few thousand miles.
dboggie - yes we are pretty happy with those free tires too!
Can anyone tell me about the radio?? When we drive it goes up and down in volume. We were guessing that it adjust to the engine noise but it seems it goes too loud and then too soft when idle. Are we doing something wrong? Is this normal? or should we get it checked? I don't know if the same radio and cd comes with all but we have an LE with 6 changer Bose.
The SSV in the Armada is very poor - even on the lowest setting the volume increases and reduces too much, and the increments are too big so suddenly the volume jumps too high or low. I have disabled it and now fiddle with the volume all the time.
Frankly the performance of the Bose is not good enough in any way to justify it's price. The sound does not come close to high fidelity and just scrapes in as "standard Radio" IMHO.
I purchased an Armada a couple of weeks ago, but I think I escaped the resonance problem. I guess I'm not clear on exactly what's going on. Is this something that's subtle, or very obvious?
When is the TSB coming out?
Thanks,
Nathan
Bob
re: seeing them on the road- Out here in Western Massachusetts, there's just mine and two others, a silver one and a white one (the one I first drove) we always wave at each other, like we belong to this cult or something =o)-they are still such a novelty on the road, no mistaking it for anything else, although the kids at the local elementary school think it looks like a Hummer LOL
Now that the resonance is corrected, has anyone else noticed how the passenger seat is deformed? Try sitting in it and notice how you start to slide under the seat belt. I'm 6'5 and 240, I hate being a passenger. The bottom cushion needs to have more of an angle. It seems to act as a "slide".One more thing, every Armada I have seen makes a "clicking popping noise" coming from the rear axle area while shifting from drive/reverse in a quiet area.(Its very noticable and sounds like something is breaking) My Dealer is stumped. They are now trying to repair it now for the 3rd time. They have now had to order a "Rear hub".
Regarding the BOSE, I enjoy mine, now that I finally have my "bass module" which was missing from the factory.