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Stories from the Sales Frontlines

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  • andres3andres3 Member Posts: 13,937
    edited August 2011
    Some companies use the lowest price over the last 30 or 60 days.

    If the lowest price in the last millenia started the same morning (AND ONLY THAT SAME DAY), the customer walks into the store to get a refund on a return, then an exception should and could be made, unless you believe that customer to have purchased that product earlier in that same day (in which case they probably wouldn't have misplaced the receipt!).
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • snakeweaselsnakeweasel Member Posts: 19,592
    For all I know they put the item on sale for the sole purpose of discouraging returns and building in a "restocking fee."

    Highly unlikely as they were taking returns and would have given you full price if you had a receipt. More likely is that they were wanting to get rid of that products inventory.

    So unless I bought it THAT day, it makes no sense for them to deny me a refund.

    No it does make sense, you didn't have a receipt. Its pure and simple. They don't know what price you paid for it, so they take the lowest price. Its policy for almost every retailor. They didn't rip you off.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • sterlingdogsterlingdog Member Posts: 6,984
    Yes, a Royal Crown Cola is the preferred drink with a moon pie. The Nehi or Orange Crush both go well with the pork rinds. Biscuits and gravy are good with hot cider. Grits and red eye gravy? Good with any drink. ;)

    Richard
  • snakeweaselsnakeweasel Member Posts: 19,592
    Doesn't matter when the price was reduced. Fact is you didn't have a receipt and company policy is company policy. If an excemption is made for you then it has to be made for the next guy and so on.

    The company didn't do anything wrong.

    And I know people that lose receipts 10 seconds after buying something.

    You only have yourself to blame for this one.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • andres3andres3 Member Posts: 13,937
    edited August 2011
    They don't know what price you paid for it, so they take the lowest price.

    You assume they had a lower price before. Maybe this was the first sale ever in history for this watch? Not everyone has recurring sales on every product.

    I told the manager my story before he told me I was getting "LESS" money back. He knew I paid more for it as I told him I bought it a "few days ago."
    I'm pretty sure I stated the reason for my return prior to hearing the bad news that I was going to get "ripped off."

    FACT, had I walked into the store 24 hours earlier I'd have avoided getting "ripped off." Receipt is irrelevant.
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • sterlingdogsterlingdog Member Posts: 6,984
    How far north must I go to find the chipped beef? A butcher sold me what he said was chipped beef. I made a cream gravy, mixed in the chipped beef, and put it over toasted rye bread. Not bad, but I don't think that I bought what you intended.

    Richard
  • andres3andres3 Member Posts: 13,937
    edited August 2011
    company policy is company policy.

    And it's a stupid policy enforced by stupid managers in a stupid company that will go the way of the DODO bird soon enough!

    I mean seriously, they lost a customer over $5 bucks! And not only that, if any of my friends or relatives, or spouse mostly, wants to go to Rite Aid, I specifically forbid it, and make them go elsewhere, so they lose other people's business too.
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • sterlingdogsterlingdog Member Posts: 6,984
    You may have saved my life. The Air Assist is a great idea! I'm forever getting on my wife about using too much paper at one time. This would definitely solve that problem. The wonderful things that you learn on Edmunds.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "I'd of been..."

    I wish that I knew you better. If you stay here much longer, we are going to work on your grammar. :P

    Richard
  • andres3andres3 Member Posts: 13,937
    You have the right to be wrong, but quit abusing that right. I know of no company that will take a return without a reciept at any price other than the current price.

    Actually, you are wrong on this one. Many companies in the year 2011 now have the technology and capability to accept returns without a receipt by reading/scanning the barcode or serial number of the item sold, and have inventory tracking linked to the purchase made. The receipt is pretty much useless and becoming obsolete except for getting reimbursed by an employer.
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • snakeweaselsnakeweasel Member Posts: 19,592
    He knew I paid more for it as I told him I bought it a "few days ago."

    You never worked in retail have you? The manager had no ideal what you paid for it or when you bought it. All he knows is that you wanted to return a watch and had no receipt.

    had I walked into the store 24 hours earlier I'd of avoided getting "ripped off." Receipt is irrelevant.

    Sorry you weren't ripped off, if you were there 24 hours earlier you would have gotten the current price, just as you got when you did go there.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • andres3andres3 Member Posts: 13,937
    Since the cars were not driven against each other but spereatly there was no race.

    Ever heard of a time trial?

    Since the purpose of the track is to check out the performance of the vehicle, there is no reason not to call it a race; especially considering that they knew they were comparing the two vehicles, and the track time would matter! They weren't out there "just" to have fun.
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • driver100driver100 Member Posts: 32,594
    I have to install a toilet I'm getting the air assisted type.

    That's amazing...I just don't want to be sitting on it and accidently flush it.
    Woweeeeee!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • andres3andres3 Member Posts: 13,937
    The manager had no idea what you paid for it or when you bought it.

    He has a good idea what I paid for it if the first time it ever went on sale was that same day that I'm asking for a refund.

    Also, if the price I stated I paid for it matches up to the price the watch cost yesterday, (and every day before that) then that goes a long way towards corroborating my story.

    The FACT is I paid $12.50 for the watch, I should get $12.50 back. What are they going to do if I take them to small claims court and suddenly find the receipt so I can prove what I paid in cash (unfortunately no electronic record).
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • sterlingdogsterlingdog Member Posts: 6,984
    After spending the weekend with us, my sister and BIL returned to Greenville, N.C. to find a war zone. One tree had crashed through the upstairs master bath. Another tree demolished the rear deck, and another one crashed through the breakfast nook. The large family room window was blown out. The original builder of the home was there this morning covering the roof, boarding up the big window, and having the three trees removed from the house. What a mess.

    Later today, they made it over to their medical office. The roof is nearly off and the walls are holding water. Thank heavens they had unplugged all electrical items before they closed shop on Thursday. Paper records are ruined, but they have back up copies on software. They're going to meet patients at the hospital until a better place can be found. At ages 72 and 80, they both told me that perhaps this is the moment to retire. I'll believe it when I see it. They both love practicing medicine...and are so dedicated to their patients.

    Richard
  • driver100driver100 Member Posts: 32,594
    Who said just speed? I said if both cars can do everything the other can do then why is one worth $25K more?

    One car doesn't do exactly what the other car will do...they are both close in speed, but there could be lots of other differences. A Sonata and a Civic might cost about the same, but some people prefer a Civic and some a Sonata, even though they go about as fast.

    Just because one costs $25,000 less doesn't make it a better buy. As OF said, check the depreciation after 10 years for one thing. The BMW might be quieter, nicer interior, more comfortable who knows....but not too many people will pay $25k for the badge.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    "Why do you think that I stayed near Chicago?"

    I thought that it was because you wanted to ride around in the snow with your top down on the Sebring. :D

    Richard
  • snakeweaselsnakeweasel Member Posts: 19,592
    So every company is stupid and will go the way of the dodo bird.

    BTW since you like Target stop going there they have the same return policy.

    And not only that, if any of my friends or relatives, or spouse mostly, wants to go to Rite Aid, I specifically forbid it, and make them go elsewhere, so they lose other people's business too.

    Most people I know would tell you to take a flying leap if you tried to forbid them from going anywhere. FWIW my family will go there just to piss you off if you tried that.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • andres3andres3 Member Posts: 13,937
    but not too many people will pay $25k for the badge.

    Exactly. I think people limit the "badge" to about a worth of 2 to 3 grand tops, which is what the Corolla's premium over the Geo Prism was if I'm not mistaken, which proves my point. I don't think any badge could be worth more then that. For all I know, Toyota had much better dealers than Geo too; so service could have been a factor again.

    Also, you could have two vehicles get the same time on the track but one would be fast in the straights, slow through the turns, and the other fast in the turns but slow in the straights, and end up with the same total time.

    In that example, the cars are completely different yet are just as fast on that particular track.
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • driver100driver100 Member Posts: 32,594
    Good question, I would bet that the Mustang would require less in upkeep.

    Is that an educated guess or just from a dream you had? Ford often runs into major problems on their specialty cars...that can be costly or almost impossible to fix. RB mentioned the Japanese transmissions Ford was using.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • andres3andres3 Member Posts: 13,937
    edited August 2011
    Most people I know would tell you to take a flying leap if you tried to forbid them from going anywhere. FWIW my family will go there just to piss you off if you tried that.

    I only do it when they are WITH me. I don't tell them what to do when they are not around me. ;)

    Speaking of Target, that might be their policy, but with computers today, I'm sure they can find my receipt when I give them my credit card number and the date of purchase!
    '18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
  • kyfdxkyfdx Moderator Posts: 266,230
    I'm no expert, but I think they are potato dumplings...

    We were at the inaugural series at PNC Park, and my better half asked if I would like something from the concession stand.. "Just bring me something you think I'd like"..

    Jalapeno and onion pierogie..

    Yes... she knows me well.. ;)

    Chicago has great pizza.. none of which are deep dish. :)

    Edmunds Price Checker
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  • driver100driver100 Member Posts: 32,594
    The BMW has:

    much nicer interior, more comfortable, better sound system?, better durability, better resale, better track times , better maintenance program from dealer, and on an on.


    Thanks Andre, you said it better than me.....and if someone doesn't understand that some people will gladly pay extra to get those features then there isn't much more you can say to make your point.

    Well done.

    But, about Rite Aid, no store has to give a refund unless they say they will. You are right that the owner probably should have just given you the full refund, but he doesn't have to and who knows what problems he has had in the past. I have worked in retail and it is unbelievable what people will do. I think the lesson was to just always keep your receipt if you think you might be taking something back. That was probably worth $5 to learn that valuable lesson. Rather than hold a grudge, just think, by learning that lesson you have probably saved hundreds if not thousands of dollars.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    Someone made that watch---probably in a sweat shop run by criminals.

    Well at least I am keeping the poor guy who works in a sweat shop employed.
    If he wasn't making fake watches he would have even less income.

    Have you given up yet? :P

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • snakeweaselsnakeweasel Member Posts: 19,592
    Again you are wrong. While reading a serial number a company can produce a copy of the receipt how many things have serial numbers. Big ticket electronics do but most of what people buy do not have serial numbers.

    Bar codes are useless because every one of that product has the same UPC code regardless of where its sold.

    So when me and "she who must be obeyed" returned a mixer that wasn't working properly we either had to produce a receipt or get the current price (not sure if that was less).

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • driver100driver100 Member Posts: 32,594
    "...some validity in making fines a % based fine based on income, since $500 hurts the guy working for minimum wage a heck of a lot more than it hurts Bill Gates."

    Maybe cars should cost more for the weathy too, and restaurant food, and pizza, and cars. Then the guy that lies around at home all day can have the same standard of living as thee guy who works his butt off.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    "...your life is a series of confrontations, one after another."

    Poor guy. He seems so unhappy to me. I have to admit that I would roll over and die if I had to sell him a car. It's strange. He seems very pleasant in a lot of ways, and doesn't appear to become offended at our remarks. With that kind of patience, I don't understand his bitterness about past experiences. I don't really mind having him here (as if i had a choice), but I would like to figure out his thinking patterns. At first I thought just a troll, but he keeps coming back to us. We'll see how long he stays. Perhaps he will learn from us that the world isn't out to get him. We all have our troubles, but life is basically good. He needs to understand that.

    Richard
  • driver100driver100 Member Posts: 32,594
    Anyone else have that experience?

    No but how did you like the Fusion?

    Did the young girls influence you either way?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    Darn! Too bad that you didn't see the SM. What a great opportunity that would have been.

    I didn't want to make the salesman feel bad by saying I bought a car at another dealer. I would have told the SM that, but I don't know if they would ctry to cut me off from getting my service work done there. I think I would take the chance...just for the satisfaction.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • mako1amako1a Member Posts: 1,855
    We had them in the Navy first on the Aegis Destroyers

    about 20 years ago. We called them Atomic Shitters.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • driver100driver100 Member Posts: 32,594
    Both times were within the margin or error for the other. Its a statistical tie.

    Lots of races are won by a fraction of a second. You don't declare the race a statistical tie.

    The fellow driving said the M3 won. If you want to believe it was a statistical tie then you can go on and believe it. Why have a race or any records, if 4 minute miles, ski runs, speed of a serve in tennis can all be statistically even.

    And who cares any way....it doesn't mean a thing. You don't buy the Mustang because it is almost as fast but you can save $25000 by buying it.
    Only my brother an an accountant would think that it was the best value!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    Thanks for that explanation and picture. They look delicious. I would love the ones with meat and saurrkraut. I assume that this is an Italian dish similar to ravioli?

    Richard
  • snakeweaselsnakeweasel Member Posts: 19,592
    He has a good idea what I paid for it

    Since he does not know when you bought it he has no ideal what you paid for it. He really doesn't even know where you bought it.

    The FACT is I paid $12.50 for the watch, I should get $12.50 back.

    The fact is you were returning a watch selling for $7.50 with no receipt and no way to prove what you paid for it.

    What are they going to do if I take them to small claims court

    What would you do if you didn't have the receipt and the judge gave you a choice, keep the watch or return it and get $7.50 back?

    If you had found the receipt the judge would ask why you just didn't go back to the store with the receipt and drop your claim.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    Truth be told i can't wait to retire and move to a place with better weather.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    An educated guess based on mine and other experience with Mustangs and the experiences that BMW owners I know have had.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,592
    I only do it when they are WITH me.

    Trust me with my family they will wait until your in their car before they go for a nice long shopping trip there.

    Speaking of Target, that might be their policy, but with computers today, I'm sure they can find my receipt when I give them my credit card number and the date of purchase!

    Not if its more than 90 days.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • sterlingdogsterlingdog Member Posts: 6,984
    "Have you given up yet?"

    LOL! Now you know that I am the one who NEVER gives in to you. I will agree under the following conditions:

    1. You have to admit that both of us try to be good people, and that we would never intentionally bring harm to other people.

    2. You have to agree that neither one of us knows who really made the watch or the handbags.

    3. You have to agree that Vertugo made a sincere point.

    4. You have to agree that even brand names can have flaws in their manufacturing practices.

    5. You have to admit that we each win 50% of the argument.

    As you ponder the five condiitons, remember that I once said that you were a gentleman and a fair minded person.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "I think people limit the badge to about a worth of 2 to 3 grand tops..."

    Come on now. The average person with enough money, who wants a BMW, doesn't think that way. Hell, 90% of them wouldn't have done the research that Driver did. They decide two things: (1) Do I want a BMW? (2) Do I have enough money to buy it? They'll pay MSRP and be as happy as a lark....as long as they can make the payments.

    Richard
  • driver100driver100 Member Posts: 32,594
    As you ponder the five condiitons, remember that I once said that you were a gentleman and a fair minded person.

    Well, in that case yes I agree to the 5 points mentioned, especially #3.

    Now let's get back to watching what's going on between Andre and Snake.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • murphydogmurphydog Member Posts: 735
    If your income is irrelevant they why is his income relevant? It is a two way transaction and just as harshly as you are judging him only seems fair that he has every right to judge you...

    ...looks like he does not have any money, will come back a bunch of times to complain, etc etc etc....

    I think more shops need to stop with the customer is king - some customers should be asked to never come back....
  • ventureventure Member Posts: 3,170
    No but how did you like the Fusion?

    Did the young girls influence you either way?


    I liked the Fusion more than I thought I would. After the BMW, and now the Mazda6 GT, I didn't know if the Fusion would cut the mustard. It wasn't bad.

    I also drove the salesmans '10 Sport AWD demo and that was the power I was looking for. It handled much better than the SEL also.

    Right now, after researching many, many cars, I seemed to have it trimmed down to the Fusion or the Buick LaCrosse. The LaCrosse seems a little big, but I haven't driven it yet.

    There will be a sales story. I don't know when, but it's been almost 3 years for the Mazda and as much as I like it; it's just time to move on. Cripes, when I am driving home after getting a new car I see things on the road that get my interest. :D

    The young girls didn't seem to influence me either way. When I was driving the Sport she just sat there and didn't say anything as I sliced through the curves. Maybe she was just petrified. :surprise:

    2025 Forester Limited, 2024 Subaru Legacy Sport

  • murphydogmurphydog Member Posts: 735
    Duh -

    The first rule of message boards - DON'T FEED THE TROLLS!! We seem to have a picked up a new one...
  • murphydogmurphydog Member Posts: 735
    Venture -

    I must say that is an interesting test drive strategy - I have never encountered anything like that.

    Keep us posted on your next moves!
  • mako1amako1a Member Posts: 1,855
    andres, About the watch...Put it under your car tire, mash the

    gas pedal and when it comes flying out you can say you made

    time fly. There's your $12.50 worth.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • sterlingdogsterlingdog Member Posts: 6,984
    Andres, Let me ask you two questions. (1) Did you wear the watch at all during the days that you owned it? (2) Why did you take the watch back to the store?

    Try to place yourself in the manager's position. You have no documentation that the watch was purchased in his store, what date it was purchased, or what the price was that you paid. I realize that you wouldn't lie about it, but the manager needs some justification for a refund. Without documentation, he was nice enough to offer you a refund based on the current selling price. Some places would not even do that much. Can't you understand the position in which you placed him? Try to be open minded and fair. Can you honestly say that he ripped you off in this situation? I want you to feel that he did the best thing that he could. I'm sure that he has to deal with so many customers who are truly not honest. Though you are honest, he has to have a policy to follow. I know that you realize this. Come on now. At least admit to me that you weren't exactly "ripped off". You can't be that bitter over a $12.50 watch purchased during your teen days. As for not allowing your family and friends to purchase from Rite Aid, I don't believe that for a minute. You don't come off here as being a mean person. I realize that you get frustrated, but you do listen. I can see it from the exchange between you and Snake.

    Finally, you don't realize that you were led to this site for a purpose. The people that you see here are among the nicest and the most fair minded that you will ever know. That doesn't mean that we always agree. Many of us have strong opinions and we express them. Still, we are an optimistic bunch. Watch and you may learn something. I certainly did.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I love it. Every time that I use my psychology on you, it works. You're such a softy. :P

    Richard
  • kyfdxkyfdx Moderator Posts: 266,230
    I assume that this is an Italian dish similar to ravioli?


    I think pierogies are Polish, or of some other Eastern European origin..

    I know that they are tasty!

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  • sterlingdogsterlingdog Member Posts: 6,984
    edited August 2011
    I think that you meant that post for Andres. (#72446)

    Richard
  • mac24mac24 Member Posts: 3,910
    The FACT is I paid $12.50 for the watch, I should get $12.50 back. What are they going to do if I take them to small claims court and suddenly find the receipt so I can prove what I paid in cash

    This is becomming surreal. :surprise:

    Please explain what grounds you would have for taking them to a small claims court for only giving you a partial refund on an item that they were under no obligation to take back in the first place?

    It wasn't faulty, you received the item you paid for, you had no receipt.
    Why would a court find that the store was at fault?

    As I said earlier, just because a store is generous enough to accept returns at their discresion as a courtesy, it doesn't mean they have a legal duty to do so.
  • sterlingdogsterlingdog Member Posts: 6,984
    Could be. They look and sound delicious.

    Richard
This discussion has been closed.