Well.. yeah.. I was making fun of it, but I still like it..
Eddie Lampert bought K-Mart as a real estate play... He's never been a retailer... Don't know about where you live, but you couldn't give me the real estate locations where K-Marts are located..
I think he bought Sears, because he could leverage it, and bail out his K-Mart investment... Supposedly save money by combining back office operations... and, again... make money off the real estate..
He's probably already personally ravaged the company for hundreds of millions of dollars for himself.... I predict bankruptcy at some point. Jim Cramer is an admirer of Eddie, if that says anything about him (not good, from my viewpoint).
I remember a similar incident when I was very young - not even 4 years old. We were camping (in a trailer) with my aunt & uncle, and my dad & uncle went fishing. They were young and foolish, and when they brought the fish back, they put them in a styrofoam cooler (the $2 kind) and wrapped it in duct tape to keep it sealed. In the middle of the night, the noise woke us all, and we watched out the window as a bear shredded the cooler and had his little snack. It was pretty neat, actually, seeing as the bear had no interest in us or anything apart from the fish.
MODERATOR /ADMINISTRATOR Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name. 2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h) Review your vehicle
I have a Ford F150 and I thought the keypad was a waste of time and effort until I owned it for a while. There are many times that I am in the garage and need into the truck but don't have my keys, but knowing the pin number gets me in. I also found out that when travelling with my dogs in hot weather, I can leave the truck running and the air on and lock the doors. I then enter my pin number and viola', I am back in and the dogs have been very comfortable. I don't use it often, but I have found some usefulness from the keypad.
In the middle of the night, the noise woke us all, and we watched out the window as a bear shredded the cooler and had his little snack.
I know people love to camp out in the wild. I could never understand that. I like a nice warm bed, a TV nearby, a clock radio to wake me if necessary, a real memory foam mattress and real memory foam pillow, oh, and a real bathroom nearby,and a nice dry area protected from the wind and cold......and I don't like worrying about snakes, rabid animals, bears or racoons.
It would be exciting to see a bear tearing at someone else's food, but I wouldn't want the bear to think I was his next meal.
I pay good money to live in my nice house, I don't want to spend even one night out in the wilderness.
What's the point? Obviously a button on the key fob is a lot faster and easier than punching in a code on the keypad,
It's a great backup in case you lose your keys. Keep a spare key hidden inside that will start the vehicle, and you gain access without tripping the alarm by using the keypad.
We each have our own code, so that as well as releasing the door lock and deactivating the alarm, it sets the seats and mirrors to out own positions. In other words, it performs exactly the same functions as the key fob.
I have friends trying to talk me into a camping trip to the Smokies in November... I've even gone so far as to ask for those days off work (Thanks, Kirstie!)..
Still haven't decided, though.... never even thought about the bear thing... :surprise:
You are right that the owner probably should have just given you the full refund,
Thanks for agreeing with me. All it takes is some good management, common sense, and practicality to retain customers rather than lose them for life. Maybe I did learn a lesson for that $5, but Rite Aid going out of business is no skin off my back; maybe that manager will learn a lesson when he loses his job. I don't have to do business with companies that lack commonsense. My list of companies I'm glad to spend money on/with is longer than the "black" list of companies I pop a bottle of champagne for and celebrate when they go out of business. The manager may have had a right to deny my full refund, and I have a perfect right to take and spend my money elsewhere.
P.S. the champagne will not be purchased from Rite Aid.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
"Try to place yourself in the manager's position. You have no documentation that the watch was purchased in his store, what date it was purchased, or what the price was that you paid. I realize that you wouldn't lie about it, but the manager needs some justification for a refund."
Following up on Richard's point, I once worked for a picture frame shop. I had just begun working and was in the store by myself when someone came in for a refund. They had no receipt, but the frames had our store's special price tag (boy does that date this story). I happily refunded their money. Later my boss discovered the refund and pointed out that the frames had been discounted from list price yet I had refunded the full price listed on the tag. Oops!
I know that for some it's hard to conceive of a scenario where the customer is in the wrong. Surely the everyday joe isn't capable of deceit since it's always the faceless company/owner who so often shoulders that dubious distinction.
We've all seen literally hundreds of items for resale marked down from the MSRP when we know that the seller paid far less that MSRP for the item. Hell, if that wasn't the case 1/2 the postings on this forum would be unnecessary.
What one must do is to differentiate what "camping " really means. There are those who do it in tents and sleep on the ground. My wife and I are well into our senior years and past that experience. We are very happy with our pop up trailer that has many comforts....a sofa that opens into a queen size bed. Cover that with a memory foam mattress and we are having a better sleep than at home. Throw in the 3 way fridge (electric, battery or propane), a microwave and furnace and life is good. There are those who enjoy "camping" driving a hemi Dodge truck pulling a 35 foot trailer with slide out rooms that cover even the largest campsite. What ever floats your boat. My memory from last week apart from the bear experience, is walking 50 feet down to a pristine lake (no motorboats allowed) watching the granite coloured (colored for U.S. usage) rocks change hue as the sun sets. The sound of loons make it the most peaceful moment you coud ask for. I wouldn't take a beautiful car like Driver's BMW in there ....might have a strange animal crawl all over it in the night. Come to think of it, I can't recall seeing a BMW in any of the last 8 Provincial Parks we stayed in.
Did I miss the resolution to your car buying story? Weren't you going to make an offer on a Mini for your son and debating the proper strategy for making your offer?
That's the way we do it too. We have a camper, complete with bathroom, fridge, microwave, A/C, and heat, and yes... a memory foam mattress. We've got a nice wooden deck built off the front of it too. I wouldn't describe our current camping as "out in the wild" either - it's parked at a resort on a lake. I don't sleep on the ground!
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I told this tale back in March of this year (I think) about a Kenmore dishwasher that we bought when we did a kitchen redo in January of 2010. The control panel went bad and I called Sears service about it possibly being covered because it wasn’t that long out of warranty. It turns out the service side of the company is almost like being a separate company and I was on my own. No help from them. However, the appliance dept. manager saw that we bought ALL our appliances from Sears (different brands but ALL from Sears). Anyway, he said, “I see you are a good Sears customer. Come in and pick out an equal dollar value dishwasher. I don’t want Sears to lose you as a customer over this”.
That’s the way Sears used to be and that’s why I don’t mind buying from Sears if they have what I want.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
"If I'm siding with Richard that should send up warning flags."
I'll remember that as I contemplate changes in the Will. :mad: BTW, two handbags does not constitute a "stockpile of knock off goods". Some people take such literary license. :sick:
You are right that the owner probably should have just given you the full refund,
But, I also did say this; but he doesn't have to and who knows what problems he has had in the past.
I think he should have given you the refund because of your age and the story does add up. When we have a book sale open to the public we always take the books back...many people say I got it home and realized I had read it before. Once I took back about 10 books (we charge $4 for paperbacks) and an employee later told me about half were from a used bookstore and they were never books we carried. Oops, but even she'll come back and buy a lot more than that.
As others said, drug stores experience a lot of theft...I heard all about it from an Uncle who was a pharmacist, and you could have stolen it or bought it somewhere else for all the manager knew.
But really, hold onto your receipt...that is a great lesson, and it worked for my wife today. She bought her favorite running shoes Ascics for $140!!!! After she paid they told her she could buy another pair of shoes for half price. She didn't think to go back and find another pair, but she can go back within 24 hours and find another pair or get $10 off next purchase.
Don't worry, we'll be going back...we are going to find another pair one way or the other.........$70 at stake here.
Yeh, I hope Andre's wife never makes a mistake like mating the wrong socks together.
She will be punished for the rest of her natural life.
Is there any other kind? :confuse:
BTW you have lost several arguments but haven’t admitted to it. It doesn’t bother me, I know when I’m right. You can’t make a rock grow ears.
FWIW, I think ‘andre’ is here just to get the post count up. His dues are probably lower than ours. :sick:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Come to think of it, I can't recall seeing a BMW in any of the last 8 Provincial Parks we stayed in.
I don't think it is a BMWers way to travel. Taking a BMW to go camping is an oxymoron. Which car had the little tent that attached in the back, was that a VUE. I don't think BMW will be making that edition.
I think BMW drivers like their creature comforts.
But that lake and sunset sound beautiful and when you do go to a place like that you really see what nature and this great world are all about.
BTW you have lost several arguments but haven’t admitted to it. It doesn’t bother me, I know when I’m right. You can’t make a rock grow ears.
The main thing is I don't admit it to myself...in my own mind I still think I won.
FWIW, I think ‘andre’ is here just to get the post count up.
He's doing a good job of it and should get a bonus. I think we are setting records these days. I just ate lunch and there were 12 posts, we used to do that in two days.
That's the part I don't get. The store has no obligation to take it back just because you had buyers remorse.
Pretty sure Rite Aid like most stores had a 30 day "no questions asked" return period back then. Heck, the good stores these days have 90 day return periods!
What should they do with it then; would you be happy to purchase someone else's return as a new product?
Since it was in like-new condition still, there's no way anyone would know that it had been returned, and I'm sure Rite Aid wouldn't tell them it was a return anyway.
Then, the situation escalates to the point where you are demanding repayment in full when you're only offered the current price, even though the fact that the store is making any refund at all is purely a courtesy on their part.
It is not a courtesy. They have a published return policy that is at LEAST 30 days. I have 30 days to try it out and see if I like it. Doesn't make any difference what my reason for return is. If it was defective, I have 30 days all the same (unless the manufacturer has a longer warranty, but that wouldn't be a refund, now would it).
I'm sure you'll say I'm wrong, but you certainly give the impression from your posts that your life is a series of confrontations, one after another.
I wouldn't say I have had any series of confrontations. I just don't accept crap and don't put up with Sh*t. I work hard for my money, and I want some value in exchange for it. If I perceive a lack of value in an exchange, you will hear about it. I am also tight with my money, but not to the point of being crazy or obsessed. The store received the merchandise in completely new condition just as when it had left the store. All I wanted was the money just like I had left it at the store. If I had returned the watch in poor condition, I could understand accepting "less" back. A trade was made, no reason for the return trade to not be equal; especially since the return policy states I have 30 days for a full refund. If the store doesn't like me as a customer, then tell people up front that they will try and rob you when you try to return something. If you state that in advance, I have no complaint. But if you dont' tell people and disclose that your in the business of ripping people off on refunds like Rite Aid (and Burlington Coat Factory) is, then I will complain. I relied on their return policy in good faith when making my decision to purchase. When they breached that good faith, I could say I probably wouldn't have bought it in the first place had they not lied about the return policy.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
Clothes has tags that have bar codes that work. Bar codes are not useless. If the computer reads it, it knows that the store sells it, so most likely it is from that store (now some people do commit return fraud I've heard, but not everyone).
Shoes do too.
Hand bags do too.
Pretty much anything from a department store has a tag (jewelery, perfumes).
Again, unless the manager believes your running a scam, if the sale just started that particular day or you admit you bought it that very same day; they should give you the previous day's price.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
That’s the way Sears used to be and that’s why I don’t mind buying from Sears if they have what I want.
Sears has been pretty good to me. All of the appliances in my home (except HVAC) are Kenmore. When I did the kitchen in February we looked at a lot of options and at the price point we wanted to pay Sears (Kenmore) was the best value at the time.
I had the appliances delivered before the kitchen was totally finished so the countertop guys could template. When I went to install the dishwasher it was almost 3 weeks since delivery. It was missing (well I thought it was missing ) the brackets to attach it to the cabinets. I went to the Sears store and explained this and without question the salesman told me to take whatever I needed off the floor model. That is the way things should be done.
I eventually found the brackets stuffed inside a bag with all the appliance manuals and documentation... oops.
I have to admit that I would roll over and die if I had to sell him a car.
Remember, I made a LONG list of companies that have made me happy and satisfied. Longer than my blacklist.
You a car salesman? I tend to go the internet/e-mail/phone route when negotiating for a new car now. Just go out and get a bunch of quotes and if one of them seems good go with that one. In November 2002 I found the internet/fleet quote system to be utterly useless, and had to negotiate in person. By 2005 the internet had developed to where "internet sales managers" were the best people to work with. Good price and no fuss. In 2006 the Audi A3 was so rare in a color and option combination that I wanted, and dealers are ultra reluctant to "trade" that I had to go 120 miles and find the dealer with the car I wanted and negotiated over the phone. I gave a local dealer time (about 1.5 weeks) to try and "trade" for it, but they got no response. Once the out of town dealer that had the car in stock met or beat the price I had agreed to with the local dealer, a deal was made over the phone.
I think it takes about 5 quotes to get a good price. The 5 quote system works pretty effectively I've found.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
You are correct about their return policy of 30 days, but you left out important info that pertains to your situation:
Any non-prescription item can be returned with your receipt for a full refund or an even exchange (except those items excluded by law). If you no longer have your receipt then store credit or an even exchange will then be offered. Returns must be done within 30 days of the receipt.
Also, whenever a return is made without a receipt the amount you will get is based on the lowest sale price of that item within a 30 day period. Whatever that amount is, is what you will be given.
MODERATOR /ADMINISTRATOR Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name. 2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h) Review your vehicle
Maybe cars should cost more for the weathy too, and restaurant food, and pizza, and cars.
Now now, that's different.
We're talking about a punishment, a fine, a criminal charge/infraction.
A fine only works as a deterrent if it has an effect on the person. A traffic citation has no effect on the rich guy, but a strong effect on the poor guy.
As I said, I'm against most traffic citations in principle and in general. The police need LESS money, not more. The progressive fine system, if it generated them MORE revenue, would have negative consequences for all (more radar traps, more unconstitutional enforcement tactics like camera's and video tickets). It is a vicious cycle. :sick:
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
If you no longer have your receipt then store credit or an even exchange will then be offered. Returns must be done within 30 days of the receipt.
Where was that written or stated in the early 90's in a Rite Aid. What is an "even exchange?" To me, that means I should be given what I paid back.
Also, whenever a return is made without a receipt the amount you will get is based on the lowest sale price of that item within a 30 day period.
Where was that written or stated in the early 90's that a typical customer might see and read it at a Rite Aid?
All I asked for was the money I paid to be given back in exchange for returning the watch. I was not asking to make a profit off of nothing, which is what that Rite Aid manager was trying to make me agree to. A credit card company would easily side with me on this in a dispute. Rite Aid gave me no consideration for that $5. They don't deserve nor did they earn that $5.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
The fact is you were returning a watch selling for $7.50 with no receipt and no way to prove what you paid for it.
What if no store but Rite Aid carries that brand of watch?
What if I did have proof of what I paid for it, such as finding Rite Aid's surveillance tapes of the register showing that I handed over $12.50. Would the judge ask me to accept $7.50 back then?
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
They'll pay MSRP and be as happy as a lark....as long as they can make the payments.
Okay, so BMW does attract a lot of posers. But those posers buy the 325/328 rather than the "good" one, which is the 330/335! They buy the cheapest BMW they can get.
Back in 2002, I actually couldn't figure out why BMW was able to be successful when my V6 Accord with 240 HP would smoke any 3 series and leave them in the dust. Around 2006 with the way the A3 drove I finally figured out why German Engineering could get away with underpowered motors (but BMW fixed that in 2006 anyway).
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
Enough about Rite Aid, Wal Mart & whoever else this guy has a problem with. Stop responding to his posts already.
Andre. I'm going to speak for a few of us here who have been around for a while. You are right. All those companies on your blacklist are horrible & should be shut down at once. Thank-you for showing us all the error of our ways for sometimes patronizing these profit-hungry jerks.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
Oh gosh, I guess I missed the part where you'd been carrying this grudge for some 20 years. My mistake (in responding at all, that is).
MODERATOR /ADMINISTRATOR Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name. 2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h) Review your vehicle
(1) Did you wear the watch at all during the days that you owned it? (2) Why did you take the watch back to the store?
1. I really can't remember. If I did wear it, it showed no wear and tear when I returned it, as I do remember using that as an argument to persuade/make the manager see things my way.
2. I really can't remember. I don't know if it was that I realized it was too cheaply made (I don't think it was a Rite Aid branded watch, but maybe one of the in-house companies that only Rite Aid sells?). Or perhaps I got a gift and it was a better watch only DAYS later. We're talking less than 7 days after I bought it. I have a feeling ONLY Rite Aid sold that particular type and brand of watch. Perhaps the watch only existed for a few weeks, and was a new model that had just come out, helping to prove I didn't buy it months ago?
I think I was most upset, because I walked in there, told him the situation, (had it a few days, bought it for $12.50 on the dot exact, returning it). Only when he rings it up does he say "it's ringing up at 7.50." I probably responded with "I definitely paid 12.50." I remember when he said it must have gone on sale today, he showed the screen which did show the original price and the sale price. Since the original price matched what I told him previously, that should have been case closed.
I don't think I told/threatened him with this will be the last dollar Rite Aid ever sees from me, but he should have seen that I was visibly irked, and frustrated with not getting all of my money back. That alone should have been enough for him to give the extra $5 back. Back then I was definitely more passive aggressive, and probably just promised myself internally that I'd never shop at Rite Aid again because of that.
The truth is, I do avoid Rite Aid like the plague to this day. I will drive OUT OF MY WAY to find an alternative store. If I'm with family, friends, I'll drive to a different alternative store for sure. If I'm a passenger, I'll say ANYTHING but Rite Aid, one time. I won't argue, scream, and cry over avoiding Rite Aid, but I will mention the 10 second version of the story of why I don't ever shop there anymore "they robbed me a long time ago, dont' go there anymore, they are on my black list."
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
As I said earlier, just because a store is generous enough to accept returns at their discresion as a courtesy, it doesn't mean they have a legal duty to do so.
No such thing. It is absolutely a legal duty as the item was sold under the pretenses that it could be returned. I avoid stores that don't accept returns (Burlington Coat Factory). Thankfully, these are few and far between.
The return policy is part of the purchase sales contract, even if unwritten on the receipt.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
What if I did have proof of what I paid for it, such as finding Rite Aid's surveillance tapes of the register showing that I handed over $12.50. Would the judge ask me to accept $7.50 back then?
They probably didn't have surveilance cameras in the early 90s.
They belong to the store and I don't think you would have access.
They are on a continuous loop and only hold 48 hours of recording usually,
Any store that offers returns will say you have to provide a receipt, whether you can prove it or not.
Like I said, I would have given you the full refund because it wouldn't be worth $7 of my time to argue with you, but he didn't have to give you a refund at all. I watch Judge Judy and I am sure she would have said you need a receipt to show you entered into an agreement. Do you think that watch was made just for Rite Aid?
My family camps. On the ground. In a tent. It's not the worst thing.
My son just came back from a 70 mile back packing trip at the Philmont Scout Ranch in New Mexico. Bears were a problem. They had to hang their food and all their smellables including their ditty bags. They were not to wear their sleeping clothes outside their tents. They had to carry multiple Nalgene bottles - one of which used used for only water the entire trip. The others had to be put into their fire ring at night if not placed in the bear bag.
They were visited by bears. One cub skipped the smellables in the fire ring and climbed the tree the bear line was attached to. He then swung from the line and managed to snag a bear bag and rip it open. He then made a load noise and was joined by two other cubs. They had a nice treat.
Oh gosh, I guess I missed the part where you'd been carrying this grudge for some 20 years. My mistake (in responding at all, that is). '
Thankfully most of the companies that have managed to get on my blacklist are either gone, HISTORY, or on the verge of being gone and history. Those that remain were probably bailed out in some manner.
I don't really consider it a grudge. It's just good business. Bad businesses will fail (if allowed to do so). I'm not saying just because I received poor service that everyone receives bad service from that company, but more often then not, my experience is not an outlier.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
Just curious, why didn't you wait until the sale was over and then return it?
I don't know that a stategy like that would work with the type of management Rite Aid has. First, the sale may have been indefinite. Second, it might last until I'm past my 30 days (althought without a receipt, you're right, who would know?).
The manager never stated that the policy was they could only return the "current" price. He just stated that because it was $7.50 now, it had to be refunded at 7.50. I don't know if it was so much a sale as a permanent price drop. I don't believe it was advertised.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
She will be punished for the rest of her natural life.
Nah. There is a big difference between a passive protest banning a company from being used, and an active protest.
I simply avoid going to Rite Aid, don't shop there, and don't buy anything from them. Plenty of other choices with better management.
It doesn't really take any energy. I dont' have to give it any thought. Rite Aid is the one being punished for hiring a manager "like that" that loses them customers for life. They probably want to avoid that going forward. I'm sure they'd of made more money off of me then the $5 that cost them a customer. Oh well, I'm sure Longs, Wal-Mart, Target, and Costco are better off for it.
The lesson will be learned when people at Rite Aid lose their jobs due to a lack of customers and business. They EARNED their failure. I have a feeling the management of Wal-Mart would not want to lose a customer over $5.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
Yes, but if I can't trust them over $5, I certainly can't and won't trust them with $50, or what makes you think I'd trust them with $500, or even $5,000?
This is why the BIG 3 have such an uphill battle winning customers back. While most people can forgive and forget $5 (unlike me), most people don't easily forgive and forget $15K + such as when buying a car.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
I frankly don't think that Rite-Aid cares if he shops there or not. They have plenty of customers with their 4500+ stores.
I have never returned anything to a store w/o a receipt where the "last sale price" was the amount given back.
It happened to my GF just last week at JCPenney. She bought three shirts (w/o trying them on) and a month later when she went to wear one it didn't fit the way she wanted. the receipt was long gone so, I told her to return them and get credit. They explained the "last sale price" thing and she was just happy to get credit for something she couldn't wear.
Of course she used that credit and spent an additonal $50.00!
have a feeling the management of Wal-Mart would not want to lose a customer over $5.
Are you kidding me!!! They are the most sued company in the world. Their practices to even their own employees are terrible. Big box stores DO NOT CARE about you. They care about profitability first and foremost.
Wal-Mart will gladly lose a customer or a manufacturer over pennies.
Consumers who regularly shop WM do so for one reason - low prices. If they are "that type" of consumer, they will not inflate their overall consumables budget to teach a lesson to WM that will cost themselves more. WM knows they can afford to make the odd customer mad, because the "regular" customer will get over it (if only for the sake of his own budget) and return, while the non-regular is no loss to them.
As a manufacturer, they are the easiest and most difficult customer at the same time. They are so big & powerful that when, say, Coors-Miller goes to sell them any of their various products, Wal-Mart dictates exactly what they will pay for it, not a penny more (most stores just have to pay the price offered). That makes them difficult. However, it's easy because the only decision is whether you want Wal-Mart to carry your product enough to sell it to them at that price or not. WM will give you the price they'll pay, and if you don't accept it, your product will not be carried there.
MODERATOR /ADMINISTRATOR Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name. 2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h) Review your vehicle
Its worse with Wal-Mart than just price. You have to pack and ship every pallette to their specs. They even have a vendor manual that explains all their procedures you must follow in order to sell to them.
Just having one item in Walmart can make or break a company. I spoke to someone on a plane who worked for Pfizer. He explained how they actually have an entire staff to handle their Walmart business. Pretty amazing if you think about it.
Yeah, when I was with A-B, I was on the WM team for awhile. My SO's company is a food/other CPG broker, and they have a whole WM team down there as well. EVERYTHING is specified, but that's what I mean by it being easy - you either follow their procedures, or you don't sell to them.
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Sorry to hear about your sister and BIL. I hope they can get everything sorted with as little aggravation as possible. Good thing they went to stay with you.
Its worse with Wal-Mart than just price. You have to pack and ship every pallette to their specs.
And if there is a bar code missing or incorrect, or your delivery doesn't come in at a specified time you are fined....$1000s of dollars.
They have put a lot of good businesses out of business. Read the case about Vlasik Pickles: Vlasic Pickles was roped into a contract with Wal-Mart, in which Wal-Mart sold a 3 gallon jar of whole pickles for $2.97. Wal-Mart sold 240,000 gallons of pickles per week. But the price of the 3 gallon jar was so low, that it vastly undercut Vlasic's sales of 8 ounce and 16 ounce jars of cut pickles; further, Vlasic only made a few pennies per 3 gallon jar. With its profits tumbling, Vlasic asked Wal-Mart for the right to raise the price per 3 gallon jar to $3.49, and according to a Vlasic executive, Wal-Mart threatened that if Vlasic tried to back out of this feature of the contract, Wal-Mart would cease carrying any Vlasic product. Eventually, a Wal-Mart executive said, "Well, we've done to pickles what we did to orange juice. We've killed it"—meaning it had wiped out competitor products. Finally, it allowed Vlasic to raise prices; but in January 2001, Vlasic filed for bankruptcy
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Eddie Lampert bought K-Mart as a real estate play... He's never been a retailer... Don't know about where you live, but you couldn't give me the real estate locations where K-Marts are located..
I think he bought Sears, because he could leverage it, and bail out his K-Mart investment... Supposedly save money by combining back office operations... and, again... make money off the real estate..
He's probably already personally ravaged the company for hundreds of millions of dollars for himself.... I predict bankruptcy at some point. Jim Cramer is an admirer of Eddie, if that says anything about him (not good, from my viewpoint).
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Randy
I know people love to camp out in the wild. I could never understand that. I like a nice warm bed, a TV nearby, a clock radio to wake me if necessary, a real memory foam mattress and real memory foam pillow, oh, and a real bathroom nearby,and a nice dry area protected from the wind and cold......and I don't like worrying about snakes, rabid animals, bears or racoons.
It would be exciting to see a bear tearing at someone else's food, but I wouldn't want the bear to think I was his next meal.
I pay good money to live in my nice house, I don't want to spend even one night out in the wilderness.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
It's a great backup in case you lose your keys.
Keep a spare key hidden inside that will start the vehicle, and you gain access without tripping the alarm by using the keypad.
We each have our own code, so that as well as releasing the door lock and deactivating the alarm, it sets the seats and mirrors to out own positions.
In other words, it performs exactly the same functions as the key fob.
You would be correct there. If I'm siding with Richard that should send up warning flags.
There's goes more of my inheritance. If you care just saving the cah for me that's fine....
Still haven't decided, though.... never even thought about the bear thing... :surprise:
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I've never had a problem there or anywhere else, but I make sure the food bag is high and away from branches/trunk. Always.
You go camping with live food? What if you just shoot it? Electrocute it? What kind of food are we talking about? This must be a Texas thing.
:shades:
Thanks for agreeing with me. All it takes is some good management, common sense, and practicality to retain customers rather than lose them for life. Maybe I did learn a lesson for that $5, but Rite Aid going out of business is no skin off my back; maybe that manager will learn a lesson when he loses his job. I don't have to do business with companies that lack commonsense. My list of companies I'm glad to spend money on/with is longer than the "black" list of companies I pop a bottle of champagne for and celebrate when they go out of business. The manager may have had a right to deny my full refund, and I have a perfect right to take and spend my money elsewhere.
P.S. the champagne will not be purchased from Rite Aid.
Following up on Richard's point, I once worked for a picture frame shop. I had just begun working and was in the store by myself when someone came in for a refund. They had no receipt, but the frames had our store's special price tag (boy does that date this story). I happily refunded their money. Later my boss discovered the refund and pointed out that the frames had been discounted from list price yet I had refunded the full price listed on the tag. Oops!
I know that for some it's hard to conceive of a scenario where the customer is in the wrong. Surely the everyday joe isn't capable of deceit since it's always the faceless company/owner who so often shoulders that dubious distinction.
We've all seen literally hundreds of items for resale marked down from the MSRP when we know that the seller paid far less that MSRP for the item. Hell, if that wasn't the case 1/2 the postings on this forum would be unnecessary.
Gogiboy
There are those who enjoy "camping" driving a hemi Dodge truck pulling a 35 foot trailer with slide out rooms that cover even the largest campsite.
What ever floats your boat. My memory from last week apart from the bear experience, is walking 50 feet down to a pristine lake (no motorboats allowed) watching the granite coloured (colored for U.S. usage) rocks change hue as the sun sets. The sound of loons make it the most peaceful moment you coud ask for.
I wouldn't take a beautiful car like Driver's BMW in there ....might have a strange animal crawl all over it in the night. Come to think of it, I can't recall seeing a BMW in any of the last 8 Provincial Parks we stayed in.
Doug
Did I miss the resolution to your car buying story? Weren't you going to make an offer on a Mini for your son and debating the proper strategy for making your offer?
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I told this tale back in March of this year (I think) about a Kenmore dishwasher that we bought when we did a kitchen redo in January of 2010. The control panel went bad and I called Sears service about it possibly being covered because it wasn’t that long out of warranty. It turns out the service side of the company is almost like being a separate company and I was on my own. No help from them. However, the appliance dept. manager saw that we bought ALL our appliances from Sears (different brands but ALL from Sears). Anyway, he said, “I see you are a good Sears customer. Come in and pick out an equal dollar value dishwasher. I don’t want Sears to lose you as a customer over this”.
That’s the way Sears used to be and that’s why I don’t mind buying from Sears if they have what I want.
jmonroe
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That's because the bears had already eaten all of the owners. They like those tender feet.
To the person who disliked camping because there was no bathroom nearby all I can say is "of course there is".
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I'll remember that as I contemplate changes in the Will. :mad: BTW, two handbags does not constitute a "stockpile of knock off goods". Some people take such literary license. :sick:
Richard
But, I also did say this;
but he doesn't have to and who knows what problems he has had in the past.
I think he should have given you the refund because of your age and the story does add up.
When we have a book sale open to the public we always take the books back...many people say I got it home and realized I had read it before. Once I took back about 10 books (we charge $4 for paperbacks) and an employee later told me about half were from a used bookstore and they were never books we carried. Oops, but even she'll come back and buy a lot more than that.
As others said, drug stores experience a lot of theft...I heard all about it from an Uncle who was a pharmacist, and you could have stolen it or bought it somewhere else for all the manager knew.
But really, hold onto your receipt...that is a great lesson, and it worked for my wife today. She bought her favorite running shoes Ascics for $140!!!!
After she paid they told her she could buy another pair of shoes for half price. She didn't think to go back and find another pair, but she can go back within 24 hours and find another pair or get $10 off next purchase.
Don't worry, we'll be going back...we are going to find another pair one way or the other.........$70 at stake here.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
She will be punished for the rest of her natural life.
Is there any other kind? :confuse:
BTW you have lost several arguments but haven’t admitted to it. It doesn’t bother me, I know when I’m right. You can’t make a rock grow ears.
FWIW, I think ‘andre’ is here just to get the post count up. His dues are probably lower than ours. :sick:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I don't think it is a BMWers way to travel. Taking a BMW to go camping is an oxymoron. Which car had the little tent that attached in the back, was that a VUE. I don't think BMW will be making that edition.
I think BMW drivers like their creature comforts.
But that lake and sunset sound beautiful and when you do go to a place like that you really see what nature and this great world are all about.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The main thing is I don't admit it to myself...in my own mind I still think I won.
FWIW, I think ‘andre’ is here just to get the post count up.
He's doing a good job of it and should get a bonus. I think we are setting records these days. I just ate lunch and there were 12 posts, we used to do that in two days.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Pretty sure Rite Aid like most stores had a 30 day "no questions asked" return period back then. Heck, the good stores these days have 90 day return periods!
What should they do with it then; would you be happy to purchase someone else's return as a new product?
Since it was in like-new condition still, there's no way anyone would know that it had been returned, and I'm sure Rite Aid wouldn't tell them it was a return anyway.
Then, the situation escalates to the point where you are demanding repayment in full when you're only offered the current price, even though the fact that the store is making any refund at all is purely a courtesy on their part.
It is not a courtesy. They have a published return policy that is at LEAST 30 days. I have 30 days to try it out and see if I like it. Doesn't make any difference what my reason for return is. If it was defective, I have 30 days all the same (unless the manufacturer has a longer warranty, but that wouldn't be a refund, now would it).
I'm sure you'll say I'm wrong, but you certainly give the impression from your posts that your life is a series of confrontations, one after another.
I wouldn't say I have had any series of confrontations. I just don't accept crap and don't put up with Sh*t. I work hard for my money, and I want some value in exchange for it. If I perceive a lack of value in an exchange, you will hear about it. I am also tight with my money, but not to the point of being crazy or obsessed. The store received the merchandise in completely new condition just as when it had left the store. All I wanted was the money just like I had left it at the store. If I had returned the watch in poor condition, I could understand accepting "less" back. A trade was made, no reason for the return trade to not be equal; especially since the return policy states I have 30 days for a full refund. If the store doesn't like me as a customer, then tell people up front that they will try and rob you when you try to return something. If you state that in advance, I have no complaint. But if you dont' tell people and disclose that your in the business of ripping people off on refunds like Rite Aid (and Burlington Coat Factory) is, then I will complain. I relied on their return policy in good faith when making my decision to purchase. When they breached that good faith, I could say I probably wouldn't have bought it in the first place had they not lied about the return policy.
Shoes do too.
Hand bags do too.
Pretty much anything from a department store has a tag (jewelery, perfumes).
Again, unless the manager believes your running a scam, if the sale just started that particular day or you admit you bought it that very same day; they should give you the previous day's price.
Sears has been pretty good to me. All of the appliances in my home (except HVAC) are Kenmore. When I did the kitchen in February we looked at a lot of options and at the price point we wanted to pay Sears (Kenmore) was the best value at the time.
I had the appliances delivered before the kitchen was totally finished so the countertop guys could template. When I went to install the dishwasher it was almost 3 weeks since delivery. It was missing (well I thought it was missing
I eventually found the brackets stuffed inside a bag with all the appliance manuals and documentation... oops.
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Remember, I made a LONG list of companies that have made me happy and satisfied. Longer than my blacklist.
You a car salesman? I tend to go the internet/e-mail/phone route when negotiating for a new car now. Just go out and get a bunch of quotes and if one of them seems good go with that one. In November 2002 I found the internet/fleet quote system to be utterly useless, and had to negotiate in person. By 2005 the internet had developed to where "internet sales managers" were the best people to work with. Good price and no fuss. In 2006 the Audi A3 was so rare in a color and option combination that I wanted, and dealers are ultra reluctant to "trade" that I had to go 120 miles and find the dealer with the car I wanted and negotiated over the phone. I gave a local dealer time (about 1.5 weeks) to try and "trade" for it, but they got no response. Once the out of town dealer that had the car in stock met or beat the price I had agreed to with the local dealer, a deal was made over the phone.
I think it takes about 5 quotes to get a good price. The 5 quote system works pretty effectively I've found.
Any non-prescription item can be returned with your receipt for a full refund or an even exchange (except those items excluded by law). If you no longer have your receipt then store credit or an even exchange will then be offered. Returns must be done within 30 days of the receipt.
Also, whenever a return is made without a receipt the amount you will get is based on the lowest sale price of that item within a 30 day period. Whatever that amount is, is what you will be given.
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Now now, that's different.
We're talking about a punishment, a fine, a criminal charge/infraction.
A fine only works as a deterrent if it has an effect on the person. A traffic citation has no effect on the rich guy, but a strong effect on the poor guy.
As I said, I'm against most traffic citations in principle and in general. The police need LESS money, not more. The progressive fine system, if it generated them MORE revenue, would have negative consequences for all (more radar traps, more unconstitutional enforcement tactics like camera's and video tickets). It is a vicious cycle. :sick:
Where was that written or stated in the early 90's in a Rite Aid. What is an "even exchange?" To me, that means I should be given what I paid back.
Also, whenever a return is made without a receipt the amount you will get is based on the lowest sale price of that item within a 30 day period.
Where was that written or stated in the early 90's that a typical customer might see and read it at a Rite Aid?
All I asked for was the money I paid to be given back in exchange for returning the watch. I was not asking to make a profit off of nothing, which is what that Rite Aid manager was trying to make me agree to. A credit card company would easily side with me on this in a dispute. Rite Aid gave me no consideration for that $5. They don't deserve nor did they earn that $5.
What if no store but Rite Aid carries that brand of watch?
What if I did have proof of what I paid for it, such as finding Rite Aid's surveillance tapes of the register showing that I handed over $12.50. Would the judge ask me to accept $7.50 back then?
Okay, so BMW does attract a lot of posers. But those posers buy the 325/328 rather than the "good" one, which is the 330/335! They buy the cheapest BMW they can get.
Back in 2002, I actually couldn't figure out why BMW was able to be successful when my V6 Accord with 240 HP would smoke any 3 series and leave them in the dust. Around 2006 with the way the A3 drove I finally figured out why German Engineering could get away with underpowered motors (but BMW fixed that in 2006 anyway).
Andre. I'm going to speak for a few of us here who have been around for a while. You are right. All those companies on your blacklist are horrible & should be shut down at once. Thank-you for showing us all the error of our ways for sometimes patronizing these profit-hungry jerks.
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1. I really can't remember. If I did wear it, it showed no wear and tear when I returned it, as I do remember using that as an argument to persuade/make the manager see things my way.
2. I really can't remember. I don't know if it was that I realized it was too cheaply made (I don't think it was a Rite Aid branded watch, but maybe one of the in-house companies that only Rite Aid sells?). Or perhaps I got a gift and it was a better watch only DAYS later. We're talking less than 7 days after I bought it. I have a feeling ONLY Rite Aid sold that particular type and brand of watch. Perhaps the watch only existed for a few weeks, and was a new model that had just come out, helping to prove I didn't buy it months ago?
I think I was most upset, because I walked in there, told him the situation, (had it a few days, bought it for $12.50 on the dot exact, returning it). Only when he rings it up does he say "it's ringing up at 7.50." I probably responded with "I definitely paid 12.50." I remember when he said it must have gone on sale today, he showed the screen which did show the original price and the sale price. Since the original price matched what I told him previously, that should have been case closed.
I don't think I told/threatened him with this will be the last dollar Rite Aid ever sees from me, but he should have seen that I was visibly irked, and frustrated with not getting all of my money back. That alone should have been enough for him to give the extra $5 back. Back then I was definitely more passive aggressive, and probably just promised myself internally that I'd never shop at Rite Aid again because of that.
The truth is, I do avoid Rite Aid like the plague to this day. I will drive OUT OF MY WAY to find an alternative store. If I'm with family, friends, I'll drive to a different alternative store for sure. If I'm a passenger, I'll say ANYTHING but Rite Aid, one time. I won't argue, scream, and cry over avoiding Rite Aid, but I will mention the 10 second version of the story of why I don't ever shop there anymore "they robbed me a long time ago, dont' go there anymore, they are on my black list."
No such thing. It is absolutely a legal duty as the item was sold under the pretenses that it could be returned. I avoid stores that don't accept returns (Burlington Coat Factory). Thankfully, these are few and far between.
The return policy is part of the purchase sales contract, even if unwritten on the receipt.
They probably didn't have surveilance cameras in the early 90s.
They belong to the store and I don't think you would have access.
They are on a continuous loop and only hold 48 hours of recording usually,
Any store that offers returns will say you have to provide a receipt, whether you can prove it or not.
Like I said, I would have given you the full refund because it wouldn't be worth $7 of my time to argue with you, but he didn't have to give you a refund at all. I watch Judge Judy and I am sure she would have said you need a receipt to show you entered into an agreement. Do you think that watch was made just for Rite Aid?
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
My son just came back from a 70 mile back packing trip at the Philmont Scout Ranch in New Mexico. Bears were a problem. They had to hang their food and all their smellables including their ditty bags. They were not to wear their sleeping clothes outside their tents. They had to carry multiple Nalgene bottles - one of which used used for only water the entire trip. The others had to be put into their fire ring at night if not placed in the bear bag.
They were visited by bears. One cub skipped the smellables in the fire ring and climbed the tree the bear line was attached to. He then swung from the line and managed to snag a bear bag and rip it open. He then made a load noise and was joined by two other cubs. They had a nice treat.
Thankfully most of the companies that have managed to get on my blacklist are either gone, HISTORY, or on the verge of being gone and history. Those that remain were probably bailed out in some manner.
I don't really consider it a grudge. It's just good business. Bad businesses will fail (if allowed to do so). I'm not saying just because I received poor service that everyone receives bad service from that company, but more often then not, my experience is not an outlier.
I don't know that a stategy like that would work with the type of management Rite Aid has. First, the sale may have been indefinite. Second, it might last until I'm past my 30 days (althought without a receipt, you're right, who would know?).
The manager never stated that the policy was they could only return the "current" price. He just stated that because it was $7.50 now, it had to be refunded at 7.50. I don't know if it was so much a sale as a permanent price drop. I don't believe it was advertised.
And it's about a $5 difference!!!
2014 Malibu 2LT, 2015 Cruze 2LT,
Nah. There is a big difference between a passive protest banning a company from being used, and an active protest.
I simply avoid going to Rite Aid, don't shop there, and don't buy anything from them. Plenty of other choices with better management.
It doesn't really take any energy. I dont' have to give it any thought. Rite Aid is the one being punished for hiring a manager "like that" that loses them customers for life. They probably want to avoid that going forward. I'm sure they'd of made more money off of me then the $5 that cost them a customer. Oh well, I'm sure Longs, Wal-Mart, Target, and Costco are better off for it.
The lesson will be learned when people at Rite Aid lose their jobs due to a lack of customers and business. They EARNED their failure. I have a feeling the management of Wal-Mart would not want to lose a customer over $5.
This is why the BIG 3 have such an uphill battle winning customers back. While most people can forgive and forget $5 (unlike me), most people don't easily forgive and forget $15K + such as when buying a car.
I have never returned anything to a store w/o a receipt where the "last sale price" was the amount given back.
It happened to my GF just last week at JCPenney. She bought three shirts (w/o trying them on) and a month later when she went to wear one it didn't fit the way she wanted. the receipt was long gone so, I told her to return them and get credit. They explained the "last sale price" thing and she was just happy to get credit for something she couldn't wear.
Of course she used that credit and spent an additonal $50.00!
2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic
Are you kidding me!!! They are the most sued company in the world. Their practices to even their own employees are terrible. Big box stores DO NOT CARE about you. They care about profitability first and foremost.
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Consumers who regularly shop WM do so for one reason - low prices. If they are "that type" of consumer, they will not inflate their overall consumables budget to teach a lesson to WM that will cost themselves more. WM knows they can afford to make the odd customer mad, because the "regular" customer will get over it (if only for the sake of his own budget) and return, while the non-regular is no loss to them.
As a manufacturer, they are the easiest and most difficult customer at the same time. They are so big & powerful that when, say, Coors-Miller goes to sell them any of their various products, Wal-Mart dictates exactly what they will pay for it, not a penny more (most stores just have to pay the price offered). That makes them difficult. However, it's easy because the only decision is whether you want Wal-Mart to carry your product enough to sell it to them at that price or not. WM will give you the price they'll pay, and if you don't accept it, your product will not be carried there.
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Just having one item in Walmart can make or break a company. I spoke to someone on a plane who worked for Pfizer. He explained how they actually have an entire staff to handle their Walmart business. Pretty amazing if you think about it.
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Sorry to hear about your sister and BIL. I hope they can get everything sorted with as little aggravation as possible. Good thing they went to stay with you.
And if there is a bar code missing or incorrect, or your delivery doesn't come in at a specified time you are fined....$1000s of dollars.
They have put a lot of good businesses out of business. Read the case about Vlasik Pickles:
Vlasic Pickles was roped into a contract with Wal-Mart, in which Wal-Mart sold a 3 gallon jar of whole pickles for $2.97. Wal-Mart sold 240,000 gallons of pickles per week. But the price of the 3 gallon jar was so low, that it vastly undercut Vlasic's sales of 8 ounce and 16 ounce jars of cut pickles; further, Vlasic only made a few pennies per 3 gallon jar. With its profits tumbling, Vlasic asked Wal-Mart for the right to raise the price per 3 gallon jar to $3.49, and according to a Vlasic executive, Wal-Mart threatened that if Vlasic tried to back out of this feature of the contract, Wal-Mart would cease carrying any Vlasic product. Eventually, a Wal-Mart executive said, "Well, we've done to pickles what we did to orange juice. We've killed it"—meaning it had wiped out competitor products. Finally, it allowed Vlasic to raise prices; but in January 2001, Vlasic filed for bankruptcy
Some other businesses Walmart ruined:
Walmart
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
This is one of those situations where they were unlucky and extremely lucky at the same time !!
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