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Stories from the Sales Frontlines

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Comments

  • tidestertidester Member Posts: 10,059
    I think that question would be better suited to the Honda Accord Sedan discussion or somewhere else in the Honda Accord section.

    tidester, host
    SUVs and Smart Shopper
  • boomchekboomchek Member Posts: 5,516
    The Stanley Cup playoffs and Vancouver Canucks are keeping me away from the computer. I come back and there's 200 posts, wow.

    Anyways, I had nothing but weirdos in on the weekend, and here's one of the weirdest situations I had. (The names have been changed due to privacy concerns).

    I received an email from a guy who wants to come in and look and "possibly purchase" our 1990 MB 560SEC (old coupe in nice shape that we're asking $10k for, that no one is interested in).

    The email is very well written, and very polite, and the author signed off as Mr. Chung. I'm thinking ok, maybe some older asian businessman wants to buy this car as a weekend driver.

    I respond and give Mr. Chung my hours, and ask him to call me to confirm a time he'd like to come in.

    On Saturday morning I get a call, from Mr. Chung ("Hi, this is Mr. Chung") that he'd be there in about 1 hour to look at the Benz. I ask him what car he'll be driving so I can keep my eye open for him. He mentions a Jaguar XJR. Hmmm, I'm thinking this guy may be some kind of a car collector or enthusiast.

    At 2pm, I see a 4 year old Jag XJR pull into our lot with two kids (16 - 18 years old) driving in it. I'm thinking Mr. Chung sent out his son to have a look at the car, maybe he'll come in later.

    They park and come in, and ask for me. The young Asian boy introduces himself as Mr. Chung :confuse:

    Ok, in my mind I'm trying to think, what's wrong with this picture.

    Here is an 18 year old (showed me his license) who calls himself "Mister" He is wearing a brown suit, dress shirt, and dress shoes on a hot saturday afternoon. He looks like a scholary type smart kid who studies a lot. He is not old enough to legally buy a car. His friend with him is a 16 year old white kid who has a diamond earring, crooked sideways hat, and is wearing runners and shorts hanging down at the ankles.

    Usually nerdy kids don't hang out with hip hop gangsta kids, and vice versa. And young kids don't call themselves Misters. And they usually shop for Civics, and not 18 year old Benzes.

    And I would feel akward calling someone that young Mister. It just doesn't sound right. He asked for a test drive, and even though I should have kicked him out right away for not being old enough, I took him on a quick drive (the only reason being is he made the effort to write an email and set up an appointment). He said the Benz was going to be a second car for him (the XJR was his apparently), but I had a feeling there was going to be no deal right away as he told me he had drive a few more 560 SECs.

    Anyways they left, and I'm still trying to think if they were serious or pulling my leg. :confuse:

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • tidestertidester Member Posts: 10,059
    Did you notice whether the Jag had dealer tags? ;)

    tidester, host
    SUVs and Smart Shopper
  • snakeweaselsnakeweasel Member Posts: 19,592
    Here is an 18 year old..... He is not old enough to legally buy a car.

    18 isn't old enough to buy a car? How old do you have to be. He is of legal age to drive and sign contracts why can't he buy a car?

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • grandtotalgrandtotal Member Posts: 1,207
    He is of legal age to drive and sign contracts why can't he buy a car?

    He can.
  • snakeweaselsnakeweasel Member Posts: 19,592
    I figured that I was just wondering why boomchek made that statement.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • patpat Member Posts: 10,421
    Maybe it's different in Canada?

    I worked with someone a long time ago who was maybe 21 or so. He insisted on identifying himself as Mr. Smith whenever he called someone on the telephone in an obvious attempt to sound important.

    This was a casual business environment where no one did that, no matter how old they were (or weren't). So we started calling him "Mister" as though that was his first name. He quit doing it after that. :P
  • kyfdxkyfdx Moderator Posts: 265,547
    That is hilarious.. :)

    When you called out, "Hey, Mister!", did you feel like you were Donna Summer? ;)

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  • oldfarmer50oldfarmer50 Member Posts: 24,198
    Recently, in my area two brothers were arrested for a number of felonies including car theft I believe.

    Their names were Mister and Sir.

    Now there's a mom who's expectations were dashed.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • joel0622joel0622 Member Posts: 3,299
    OK, sales close has been a killer so I decide to slip out the back door, smoke a cig and go get a milk shake. I pull up to the window at Baskin Robbins and tell the gal I want a medium shake. She ask what kind and I tell her a reeses shake would be fine. She rings it up and says "that will be $5.43 sir". I say what did you do super size it or something, she tells me know its a medium. She then tells me to make sure to read the menu next time. I told her that there will be no next time :D

    I was a lay down and got high grossed at the ice cream store :blush:
  • boomchekboomchek Member Posts: 5,516
    No dealer tags on the Mr. Chung's Jag, and in BC you have to be 19 to sign a contract. Underage buyers need to have paernts or guardians with them.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • cotmccotmc Member Posts: 1,081
    The young Asian boy introduces himself as Mr. Chung. :confuse:

    Maybe his first name was "Wang"? :P
  • jmonroejmonroe Member Posts: 8,989
    I was a lay down and got high grossed at the ice cream store

    Well...you know what to do when you get the CSI in the mail. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • grandtotalgrandtotal Member Posts: 1,207
    Oops, sorry, my bad, I thought you were in Ontario.
  • Kirstie_HKirstie_H Administrator Posts: 11,242
    But how did the "key" promotion go?

    I'm still waiting for BR's story, and hoping that now that Spring has hit, you'll all have some interesting buyers.

    MODERATOR /ADMINISTRATOR
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  • british_roverbritish_rover Member Posts: 8,502
    Bah my story is still unfolding and is well more interesting now but has also now changed that I don't think I can share it publicly anymore. Sorry.
  • thenebeanthenebean Member Posts: 1,124
    aww br! what a tease! i was actually looking forward to an ACTUAL sales story!!!

    im gonna go mope now...

    -thene :cry: :P
  • tidestertidester Member Posts: 10,059
    I don't think I can share it publicly anymore.

    You could always insert a "only the names have been changed" disclaimer! :)

    tidester, host
    SUVs and Smart Shopper
  • british_roverbritish_rover Member Posts: 8,502
    I don't even know if I can do that. I have to wait untill it is resolved and then I want to wait a few weeks for things to cool down.

    Someone remind me in a few weeks.
  • jipsterjipster Member Posts: 6,296
    hmmmm....this classified information stuff is starting to sound a bit like that post snake made a couple months ago. You two undercover FBI posing as salesmen?

    Hate to say this, but Geraldo broke that story long ago. :P
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • british_roverbritish_rover Member Posts: 8,502
    It is more of a potential legal situation and that is why I can't say anything more at the moment.
  • jipsterjipster Member Posts: 6,296
    I understand... just joshing with ya BR.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • british_roverbritish_rover Member Posts: 8,502
    It is no problem once it is resolved and any possibly legal ramifcations taken care of I will share.
  • jmonroejmonroe Member Posts: 8,989
    What happened to post no. 11111 ?

    Who passed up the chance to get five Aces ? You could have been on hallowed Edmunds ground. Shame...shame. :(

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • graphicguygraphicguy Member Posts: 14,120
    j....you've played way too much "liar's poker".
    2024 Kia EV6 GT-Line AWD Long Range
  • jmonroejmonroe Member Posts: 8,989
    I'm too easy to figure out. :blush:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • tidestertidester Member Posts: 10,059
    What happened to post no. 11111 ?

    I'm guessing someone had second thoughts about posting whatever it was he or she wanted to say.

    tidester, host
    SUVs and Smart Shopper
  • cotmccotmc Member Posts: 1,081
    You could have been on hallowed Edmunds ground.

    I thought only the esteemed Hosts ever reach hallowed Edmunds ground? :blush:
  • tidestertidester Member Posts: 10,059
    I thought only the esteemed Hosts ever reach hallowed Edmunds ground?

    There is hope. Occasionally, a member achieves hostness. ;)

    tidester, host
    SUVs and Smart Shopper
  • cotmccotmc Member Posts: 1,081
    I'm guessing someone had second thoughts about posting whatever it was he or she wanted to say.

    Yep -- been there, done that. But not with post #11111.

    It may have been two weeks ago. A light bulb suddenly flashed ON in my brain after reading a few posts within this topic. I feverishly logged in with my "cotmc" disguise and proceeded to lay down some prose that could make Vonnegut proud. I was planning to impress the millions of worldwide Town Hall readers with my wit and automotive knowledge. My excitement level peaked as I finished my work of art and proceeded to hit the "Post My Message" button below. After five long seconds, I could read the final result of all my effort, and it was...

    crap! :sick:

    I am now taking a moment of silence to thank you Hosts for the "Delete" function. :blush:
  • joel0622joel0622 Member Posts: 3,299
    It is no problem once it is resolved and any possibly legal ramifcations taken care of I will share.

    So what kind of Cigs do ya smoke? I will try to visit you in the joint and bring you a cake with a file in it :D:D

    Are sale went OK, made for a strong sales close, don't know if it was due to the mailer or just the excitement it brewed up in the sales force. But we had a full show room every day for 3 days and busted around 35 units out. That is a good weekend for us lately.

    It is funny how are expectations are lowered now. There was a time when anything less the 20 on a Saturday was a bust, now we are just happy to get into double digits on a Saturday. We used to have are sites set on 225 every month now 150 is a good month.
  • madmanmoomadmanmoo Member Posts: 2,039
    It may be a problem with grammar. I hate to bring it up again, but many times when you are typing "are", you really mean to be typing "our".

    Just a little helpful tidbit. :D

    Anyone win the moolah?

    -Moo
  • jipsterjipster Member Posts: 6,296
    maybe he's meaning hour...instead of our. ya ever think of that madmanmoo???? (hey!!! somebody stole my emotorcons!)

    Tidester, am I on emotorcon probation for excessive use?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • joel0622joel0622 Member Posts: 3,299
    I hate to bring it up again

    Then why did ya :D

    We are communicating on a message board that has little cars making faces. Is grammar that big of a deal :D

    Seriously, no big deal thanks for the on the spot correction. Like I had said earlier in the great grammar debate, it really does not bother me at all but if it takes away from the spirit of the conversation I will pay more attention.

    Its just another quirk of all you import buyers/sellers I will need to get used to. :D:)
  • madmanmoomadmanmoo Member Posts: 2,039
    Hehe,

    I think I brought it up again because I don't have any awesome stories right now. It's NOT a big deal. I'm just a nitwit, that's all.

    Actually, I think I'm going to recount a story of a certain crazy customer that decided to return his vehicle a couple of weeks ago. Let me go get the exacts on the story and then I'll post it.

    Jip, I know why they took away your emotorcons. Your constant misuse of them has placed you on probation.

    "I just wrecked my brand new vehicle and I didn't put any money down on it and I don't have GAP. :):) "

    That's a misuse.

    "I just purchased a vehicle and paid way too much for it! :):D:) "

    Actually, that last one might pertain. You have a sick streak to ya.

    -Moo

    P.S. I just had my emotorcon privileges revoked. The voice in the sky told me to ease up on the emotorcons. WTF?
  • madmanmoomadmanmoo Member Posts: 2,039
    About 3 weeks ago a father and son combo come into our dealership. They wanted to trade out of the son's old Xterra and purchase a brand new Frontier. The car is picked out, deal negotiated, all is well. The father pays cash for the vehicle and the son drives away happy.

    A couple days later, the used car department starts fielding calls from the son who asks them how much they are selling his Xterra for. When he finds out, he becomes very indignant and says that we are selling our vehicle for WAY too much money. He becomes irate because he feels that we are taking advantage of the buyers.

    Nothing seems to come of that situation, but the next day he returns and says that his remote keyfob is scratched and would like a new one. My sales manager looks at the remote and sees a tiny scratch on it. The son says that he didn't just pay $25k on a brand new vehicle to have a scratched up remote. So my SM says fine and goes to used cars to get another remote to program. The son says, NO! That's not a new remote, I want the one from my trade-in. SM says, I can't do that.

    The son is upset. He tells my SM that he just wants the plastic cargo cover from the back of the Xterra. SM again says, no. Your trade was appraised with that in the vehicle and plus, at this point, the vehicle has already been sold.

    So then the son declares that he is just going to return the vehicle and give the title back to us. SM asks him how that makes any sense. Son replies that it is the principle of the matter. SM asks to have his father's number. Son says that his father doesn't need to be involved in this. He knows what he's doing.

    SM goes to find the number for the father. When he returns, the signed title and the keys to the new Frontier are sitting on his desk and the son is gone. SM calls Son on the cell phone and asks him where he is. He's walking down the road away from the dealership because it's the principle of the matter.

    SM is starting to find this whole situation comical and sad at the same time. He asks the kid to come back and get his vehicle because he's not going to take it back. Son does, but as he drives off the lot, he throws the title out the window.

    SM has it mailed to him.

    Maybe 3 days later, we receive a phone call from a certain customer. He wants a new title because his title is all scuffed up.

    WOW!

    -Moo
  • mikefm58mikefm58 Member Posts: 2,882
    Ha Ha, great story Moo. There are some real nut jobs in the world. Your SM was way too nice. The son should have been escorted off your lot by police or security.
  • thenebeanthenebean Member Posts: 1,124
    you can't make this stuff up!!!

    i would have been funny if the kid returned the vehicle and left the keys and title, and your SM kept it. im sure his tantrum would have blown over and he would have been back to pick it up, and you could have said "but you gave it back! we already sold it to an owner who will love his car regardless of "principles!"

    but i know you couldn't do anything like that...

    do you mind me asking how old this kid was? something tells me he's either an only child, or from a family that has always gotten him what he wanted...but that's just a hunch!

    thanks for sharing moo - you always have some great stories!!

    -thene :)
  • tayl0rdtayl0rd Member Posts: 1,926
    I'll wager 19 years old, dark, shortish hair, thin build, and no more than about 5'7".
  • pernaperna Member Posts: 521
    We're waiting...what did you win (or buy)?

    Ha, we didn't win anything. We went down to the dealership, the key didn't open jack, we cruised the lot a bit and then left. While I would have taken a free Chevy, I can't really see myself spending money for one. I'm more a Pontiac G8 or Caddy CTS type dude. :shades:
  • jipsterjipster Member Posts: 6,296
    A nice guy that SM. A good lesson for the spoiled brat would have had the SM call the cops to tow away his vehicle. Then had the lot boy sweep any thrown down litter, and letting the kid go through the headache of getting another title from the DMV. :sick:

    Found my emotorcons! :P :P :P

    Need to stay out of the "Display Preferences" page. :blush:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • tallman1tallman1 Member Posts: 1,874
    Now THAT was a story!! Nice job, Moo. My favorite part:

    Maybe 3 days later, we receive a phone call from a certain customer. He wants a new title because his title is all scuffed up.

    Ahhh, youth.
  • user777user777 Member Posts: 3,341
    i think that's a good way to escalate the situation. seems like the SM was really smart about it. perhaps father should have gotten involved but that also might have escalated it.

    anyway, if the kid's vehicle had been towed, who knows if some of the cars on the lot would have been keyed.

    i'm thinking a dealership isn't necessarily a safe place to work.
  • jack47jack47 Member Posts: 312
    If a customer orders a specific car that Dealer A doesn't have in stock but is able to get from Dealer B who gets the hold back money?
  • tidestertidester Member Posts: 10,059
    hey!!! somebody stole my emotorcons!

    I'm not seeing any problem with them. Were the emotorcon links not visible? Still not visible?

    tidester, host
    SUVs and Smart Shopper
  • tallman1tallman1 Member Posts: 1,874
    He found them... he just had turned them off in his prefs.
  • tidestertidester Member Posts: 10,059
    Thanks! I hadn't read that far before I replied. :surprise:

    tidester, host
    SUVs and Smart Shopper
  • joel0622joel0622 Member Posts: 3,299
    Dealer B
  • pernaperna Member Posts: 521
    Now THAT was a story!! Nice job, Moo. My favorite part:

    Maybe 3 days later, we receive a phone call from a certain customer. He wants a new title because his title is all scuffed up.

    Ahhh, youth.


    I really, really, really hope for Moo's sake that he "torpedoed" the survey. :surprise:
  • cotmccotmc Member Posts: 1,081
    I'm a little confused by the question. If the customer purchases from Dealer A, who doesn't have the car in stock, but gets the car from Dealer B -- isn't this exchange between dealers performed as a "dealer trade"? If this occurs, Dealer B will still get the holdback? :confuse:
This discussion has been closed.