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Stories from the Sales Frontlines

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Comments

  • roadburnerroadburner Member Posts: 18,331
    I can understand the early retirement decision. I see more and more of that in education. If I hadn't moved from the classroom to personnel, I would have never made my 40 years.

    It's really kind of semi-retirement in that I've agreed to work an additional 600 days over the next five years. That said, I didn't hate my job, but it was starting to get old. I also remember Dad, who planned a lot of vacations but never went. He had the time and money but he never retired and died of cancer while still employed full time. That's not going to happen to me.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • chikoochikoo Member Posts: 3,008
    was a car on the shoulder, with the driver (younger blond woman)

    which begets the question: "Younger" than who? I did not see any other entity mentioned in the story.

    Secondly, who lets a young blonde fill up the gas in her car using a red gas can? I would have hoped you, and plenty others, would have jumped to her assistance. What is happening to this world? :sick:
  • chikoochikoo Member Posts: 3,008
    or you were under the influence of the Chemo..... :sick:

    I will reserve the judgment till I see the movie myself Mack. Till then....
  • oldfarmer50oldfarmer50 Member Posts: 24,202
    "...kind of reminds you of the Teletubbies..."

    No, I believe that Teletubbies are either an alien mind-control plot or propaganda from the gay lobby. :confuse: Depends on who you listen to.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • oldfarmer50oldfarmer50 Member Posts: 24,202
    "...do you mean the females you'd find in a "gentlemen's club"?..."

    No, nothing so exciting. These girls danced in miniskirts and boots. Remember, this was before Disco.

    To keep on topic, I took her out in my dad's Dodge station wagon. Maybe that's why it didn't last. :cry:

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • sterlingdogsterlingdog Member Posts: 6,984
    I think that you and chikoo do VERY well. English is a very difficult language to learn---even for the natives.

    Richard
  • jipsterjipster Member Posts: 6,296
    Don't forget to always capitalize the word "English

    ahhh man... I was about to flip a coin because I couldn't remember if it was capitalized or not. :cry:

    Even had "English" being used at the beginning of the sentence so I would be covered either way. :blush:

    If I wrote, "I speak english."... then english would not be capitalized?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • graphicguygraphicguy Member Posts: 14,120
    oldfarmer....not that you don't have my respect, already. But, you almost took that respect to new heights if you'd told me you used to date a fine upstanding "pole dancer".

    fcm....I'm with jipster on your issue with $2,000. Any F&I person, in any dealership, is going to count out $2,000 when it's handed to him/her. That's something that HAS to be remembered. Could be a case of someone covering their behind because they lost $2K.

    I think 'ye ole jippy is right that they probably do believe you....otherwise, they wouldn't have issued the temp tag again.

    Personally, I'd offer them the opportunity to take back their ride, if they return the $2K you deposited. It's on the contract. Somebody, somewhere at the dealership has made a mistake. While it would have been good to have a receipt for the $2K, you've got the contract. Not as iron clad, but that should be enough.

    Throw the ball back into their court. They're going to have to be the ones who find the money. I would imagine they don't want an unhappy customer on their hands. And, dealerships aren't really fond of going to small claims court (at least not the ones I've ever dealt with).
    2024 Kia EV6 GT-Line AWD Long Range
  • laurasdadalaurasdada Member Posts: 5,181
    "...That's what she had. That's what I wanted..."

    GG, you're a stronger man than I. I not only would have purchased the Z from Elaine, I probably then would have bought one for Elaine too!

    Hey, how you doin'...

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • jipsterjipster Member Posts: 6,296
    Curious as to why fcm went to his bank and withdrew cash, instead of just writing a check?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • greanpea68greanpea68 Member Posts: 1,996
    I am not a lawyer but I would say the dealer definatley screwed up.

    I work at a dealership and I never give the car untill all money is in house!!!

    If they misplaced the reciept shame on them. They gave you the car. It shows on the purchase and sale SIGNED by a manager that oh well for them.

    I would go make a police complaint on this issue though. How many temp plates are you going to recieve? I would make the complaint because now you have to get the vehicle registered to be leagal I would think.

    To add to this, many years ago at my previous dealership..... I may have shared this story in the past.

    It was a Sunday night after closing. There was me, a sales manager, and a another salesman.... he was always shady. We will call him Jimmy....

    We both ended up closing our deals at the same time. The customers left and we both said we will see each other in the morning at the breakfast meeting at 6:45am.

    We met at the meeting.... We had meeting once a month to get bonus checks if we met CSI and to hear how great our dealerships were. It was alot of brainwashing...

    Anyway I sat next to Jimmy at the breakfast meeting. We both got over $2,000 in bonuses and at the end of the meeting he turns to me and says hey tell the GM I will be running late because I have something to do. He goes I told him already but remind him when you see him.

    Well fast forward to 7pm that night. Jimmy never made it in. His customer shows up looking to take delivery. The managers were unaware that she was taking delivery that night because it is the salespersons resposibilty to make sure deliveries go out on time. They say no problem we will see what we can do. They double check the paperwork and the down payment of $1500 was missing. They ask for it and the customer states they gave Jimmy $1500 last night in cash....

    Well now everything is starting to come together. The customer right away calls the police. She too never recieved a reciept :sick: The cops tell her there is nothing you can do with out the reciept. In the ned the dealership ended loosing the $1500 and delivering the car because the lady started getting the media involved. A police warrant was issued for Jimmy.... Who by the way it came out later tha he went on a cocaine bender with all of the ladies money and his bonus check. After a few months Jimmy was arrested... served 60 days... and 2 months later was working at a competing store.

    My suggetion to you is especialy since they gave you the car is to make the biggest stink you can about this until you receive your plates and are fully legal to drive. I am sure it is not the only dealership around.

    Good luck!

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    No, I believe that Teletubbies are either an alien mind-control plot or propaganda from the gay lobby. Depends on who you

    LOL....

    I have to agree with you there old farmer

    gp
  • bolivarbolivar Member Posts: 2,316
    One more excellent reason to not pay a dealership to get your plates.

    If this person had just gotten the paperwork (MSO, sales contract, whatever the state requires) when he picked up the car, the missing $2,000 would be totally the dealership's problem.

    Now, they have the threat of not giving the plates to him as incentive to collect the lost $2,000.

    I'm not a lawyer either, but I would get the police involved. Not just a patrolman, I would want a detective to come out. Watching Judge Judy, a person (or company) cannot withhold one service to collect on another debt. It's like stealing something from someone to pay off a debt - that is aganist the law. That is essentially what the dealer is trying to do. He paid the dealer to buy the plates, the dealer has the plates, he is due to receive the plates.

    Call the police.
  • oldfarmer50oldfarmer50 Member Posts: 24,202
    "...Jimmy was arrested...served 60 days...and two months later was working at a competing store..."

    I wonder if the OP's salesman was named Jimmy. :sick:

    As to the issue of cash vs. checks I've seen it go both ways. I bought a car at a Chrysler dealer and they insisted on a certified bank check. A few years later I bought from another different Chrysler dealer and was told "your check is good enough for us". Both times the deposit was $100 on the credit card. $2000 for a deposit seems high.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • houdini1houdini1 Member Posts: 8,351
    I hope he reads your post. Excellent advice. I also hope he lets us know how this all turns out.

    2013 LX 570 2016 LS 460

  • wlbrown9wlbrown9 Member Posts: 867
    Re: check...must have been in 2000 when I bought my Trooper. I think I wrote a check for a little more that $3000 down payment. F&I guy was discussing with the sm how much it would cost them to run it through their check guarantee program, whatever that is called (Telecheck? perhaps). I don't think they did that, but credit card, Telecheck sometimes cost the merchant a percentage.
  • stickguystickguy Member Posts: 53,350
    Big difference with the APR and rebate. And the example above proves it.

    If you take the rebate and apply it to the purchase, you will always have a lower outstanding balance. IOW, you have more equity.

    If you trade or total that baby early in the loan, it will make a big difference, since the $2,500 is yours to keep, but the APR stops being of benefit once the loan ceases to exist.

    Also, I have written a personal check for the entire amount of the car a few times. Dealer didn't seem to have any problem with it.

    Even better, a Nissan dealer once just "gave" me a truck. Actually, they printer (or computer) was acting up, so they coouldn't get the paperwork to print (I was financing through them). They did have my DP check, and just said take the truck and come in the next day to sign. Of course I did, otherwise they would have had a heck of a time getting that contract past the bank!

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • bkswardbksward Member Posts: 93
    A few years back one of the car rags had a list of the top 10 driving songs, and Red Barchetta was fairly high up on the list.

    Now to keep it close to the actual topic, as a salesperson, how do you handle a customer that wants the car that you just don't have? I've had a guy tell me that a manual tranny in a Passat was a "special order from the factory only" (This was a few years back.) because he didn't have one on the lot. (a few months earlier, I test drove both a V6 and a turbo 4 with a stick before I was ready to buy... both were obviously not a "very special order" then..)

    As soon as the guy told me that, he lost any chance of a sale...

    Did you find the directing sign on the
    Straight and narrow highway?
    Would you mind a reflecting sign?
    Just let it shine within your mind
    And show you the colors that are real
  • laurasdadalaurasdada Member Posts: 5,181
    The song about my stock portfolio, i.e. what goes up, must come down! Something or other go to go round... :sick:

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • kyfdxkyfdx Moderator Posts: 265,704
    Spinning Wheel..

    BS&W

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  • mackabeemackabee Member Posts: 4,709
    The effects of the chemo had nothing to do with it. It's a great movie! I was going to see it again tonight but the wife said it was my turn to watch the grandkid. So my boys are at the movies right now and I'm having fun with my grandkid.
    :)
    Mack
  • mackabeemackabee Member Posts: 4,709
    Spinning Wheel..

    BS&W


    Right song wrong band. Never heard of BS&W. More like BS&T :shades:
  • tidestertidester Member Posts: 10,059
    You always capitalize the word "English", regardless of how you use it.

    Actually, the word "english" is usually not capitalized when it refers to spin put on a cue ball.

    tidester, host
    SUVs and Smart Shopper
  • mackabeemackabee Member Posts: 4,709
    Dear Walter,

    I hope you can help me here. The other day, I set off for work leaving my husband in the house watching the TV as usual. I hadn't driven more than a mile down the road when the engine conked out and the car shuddered to a halt. I walked back home to get my husband's help.

    When I got home I couldn't believe my eyes. He was in our bedroom with the neighbor girl. I am 32, my husband is 34, and the neighbor girl is 22. We have been married for ten years.

    When I confronted him, he broke down and admitted that they had been having an affair for the past six months. I told him to stop or I would leave him. He was let go from his job six months ago and he says he has been feeling increasingly depressed and worthless. I love him very much, but ever since I gave him the ultimatum he has become increasingly distant. He won't go to counseling and I'm afraid I can't get through to him anymore.

    Can you please help?

    Sincerely, Sheila

    ******************************

    Dear Sheila:

    A car stalling after being driven a short distance can be caused by a variety of faults with the engine. Start by checking that there is no debris in the fuel line. If it is clear, check the vacuum pipes and hoses on the intake manifold and also check all grounding wires. If none of these approaches solves the problem, it could be that the fuel pump itself is faulty, causing low delivery pressure to the carburetor float chamber.

    I hope this helps.

    Walter

    :shades:
  • obyoneobyone Member Posts: 7,841
    Men reply only as to what is relevant and important. I mean I don't see a problem when you compare 22 vs. 32 and you can't get it more convenient than next door. Think about all the gas he's saving. :P
  • graphicguygraphicguy Member Posts: 14,120
    GG, you're a stronger man than I. I not only would have purchased the Z from Elaine, I probably then would have bought one for Elaine too!

    Hey, how you doin'...


    laurasdada....I'm not bad. Thanks for asking.

    WARNING....OFF TOPIC (and a bit self-serving). I flit in and out of here on occasion. Was real busy for awhile and wasn't here all that much. Got some time on my hands now. So, I'm back. I had quit my long standing job to take a high risk position with a startup company several months ago.

    That was a mistake. Hindsight is always 20-20, though. Was busting my tail to get the new company on solid footing. We had VC money, but were in the red. No sooner had I made the change to the new company and the mortgage crisis hit. Followed shortly by this crazy oil situation. It was a tough slog but we were making solid progress. VCs are notoriously impatient, though (as I would be too if I had millions invested).

    Then, a few weeks ago, I was driving to Chicago (from OH) to meet with a potential business partner. I hadn't been feeling well since the night before. I thought I had food poisoning as my gut hurt like nothing I'd ever felt before. And, I was having violent dry heeves. I got as far as Merillville (about an hour outside of Chicago) and couldn't go any further. Found a hotel and spent the night in Merillville thinking whatever I had would pass, and I could continue onto Chicago early the next morning. It didn't.

    Deciding I was in no shape to meet with a potential business partner (ummm....excuse me sir while I heeve again). I got into my car and drove home. Probably not the safest thing I've ever done, but I couldn't bear the thought of spending another night in the condition I was in while far away from home, in a strange hotel. Somehow, I made it home (miraculously uninjured, and without injuring anyone else on the road).

    Went to the hospital emergency room before I even got to my house. I must have looked pretty bad because they didn't make me wait for more than 5 minutes. Long and short of it, my appendix had burst. They immediately took me into surgery. Said I was really lucky as if I'd waited another hour or so, the infection would have spread to the point where it would have been life threatening.

    (will continue this later)
    2024 Kia EV6 GT-Line AWD Long Range
  • verdugoverdugo Member Posts: 2,288
    $2000 for a deposit seems high.

    I thought so too, but I think the OP meant downpayment.
  • jipsterjipster Member Posts: 6,296
    If your post rocked me back on my heels, think what it must have done to Tidester. I love it.

    LOL. Bet he's wanting to join "Team Jipster" after reading that post. We'll put him on our waiting list. ;)

    BTW, I had wondered about that trip to Myrtle Beach. It was jmonroe who was going on that trip, right?

    Yes. I looked back a few posts and it was jmonroe going on that trip with his son.
    I guess the two of us are easily confused...YIKES! :P
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • verdugoverdugo Member Posts: 2,288
    wow. Glad it had a happy-ish ending. I hope you've made a full recovery.
  • imidazol97imidazol97 Member Posts: 27,675
    >you can't get it more convenient than next door. Think about all the gas he's saving.

    That's a hoot.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • snakeweaselsnakeweasel Member Posts: 19,592
    Well english means to put a spin around the vertical axis deliberately imparted to a ball that is driven or rolled. So its not just pool jargon but can apply to Golf, Baseball, Bowling or any sport that uses a round ball.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • laurasdadalaurasdada Member Posts: 5,181
    Wow, GG. Glad you "listened to your gut" and got yourself to the hospital instead of the meeting! As you noted, you're not bad and hopefully that is both your health and your life in general.

    You only regret the things you don't do. Had you not tried the startup, you'd be thinking/wondering about if for the rest of your life. Now, you know and have experience. Is the new company still viable?

    My brother and I are kinda polar opposites in the risk taking dept. I generally don't, he does. Professionally, it has paid off quite handsomely for him. My conservative bent has given me a comfy middle class existence. But, what if? I'll never know, because I didn't try...

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • oldfarmer50oldfarmer50 Member Posts: 24,202
    "...I hope this helps--Walter..."

    Walter, like many men just doesn't know how to give advice.

    He should have advised the wife to get involved with her husband's "hobbies". Not only will her husband be happy but she will have someone to trade recipes with. ;)

    They could all go out for a drive together too.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • oldfarmer50oldfarmer50 Member Posts: 24,202
    I just saw a Saab commercial which was touting their new green technology. They spoke of the "exhaust gas recycler" on the new car. It took me a minute to realize they were talking about a turbo.

    Is that the best Saab can do, try to make decades old technology sound like some new modern marvel.

    The last time I heard such a lame tale it was back in the 70s when one car maker (Ford I think) tried to claim that their big cars could go farther than a compact. it was only true because the Ford had a gas tank that was bigger.

    So now it's the "green" BS story.

    Do any of the salespeople work at dealers where hoakey claims of "green" technology are being touted?

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • obyoneobyone Member Posts: 7,841
    Since you insist on talking about cars.....

    Saab is owned by GM. GM is the only company still using decades old technology which is best described by the term "pushrod".

    Linking the two companies together I would think it obvious why Saab would advertise old technology.

    Now can we get back to Walter.

    What Walter should've done is joined the CCBA and learn to trade every year or so then he wouldn't have this problem. :P
  • boomchekboomchek Member Posts: 5,516
    The last time I heard such a lame tale it was back in the 70s when one car maker (Ford I think) tried to claim that their big cars could go farther than a compact. it was only true because the Ford had a gas tank that was bigger.

    That reminds me of this comic strip I have cut out in my office:

    imageSee more Car Pictures at CarSpace.com

    The caption reads: "And it does 1200 miles on a tankful of gas."

    :P

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • oldfarmer50oldfarmer50 Member Posts: 24,202
    "...learn to trade every year..."

    Trade what? Wives, girl friends or cars? :blush:

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • jkinzeljkinzel Member Posts: 735
    "exhaust gas recycler" :surprise: :sick:
  • duke23duke23 Member Posts: 488
    Mack you have exceeded all expectations which are high, with Walter. What a hoot, thanks.

    GG, Hope you're doing ok, that was seriously scary.

    Jipster, we're taking up a collection to send you and yours to Myrtle Beach which even if you don't want to go, well, you should.
    Throwing in the first 10 Renminbi. Think Greyhound and no tell motel.

    Richard, are you thinking about a Genesis ? I saw a Richard164 posting over there. Went back to check Err, as Roseanne Roseannadana would say, it was Richard124, nevermind.

    Apologies, I do tend to....

    Leaves are falling all around, It's time I was on my way.
    Thanks to you, I'm much obliged for such a pleasant stay.
    But now it's time for me to go. The autumn moon lights my way.
    For now I smell the rain, and with it pain, and it's headed my way.
    Sometimes I grow so tired, but I know I've got one thing I got to do...
  • kyfdxkyfdx Moderator Posts: 265,704
    Zeppelin... I'm singing it.. but, can't come up with the name..

    Oh.. and Mack? I always spell Tears with a W.. :surprise:

    Edmunds Price Checker
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  • duke23duke23 Member Posts: 488
    Emphasized autumn, lights and my way. That duke sure tends to meander in his posts doesn't he? And extra extra credit for you for not googling. You either know it or you don't. And you know it, it's so close.
  • duke23duke23 Member Posts: 488
    Last addendum, Congress has blown so much money since 9/11 on special projects ie, line items that transportation upgrade is now at a $3 billion dollar deficit vs.a $10 billion dollar former surplus and is considering a 10 cent tax on gasoline to fund future projects.
    http://www.msnbc.msn.com/id/25751775/

    Two artists, both great, Either one.

    Some silicone sister with her manager's mister told me I got what it takes
    She said I'll turn you on sonny, to something strong if you play that song with the funky break,
    And go-cart Mozart was checkin' out the weather chart to see if it was safe to go outside
    And little Early-Pearly came in by her curly-wurly and asked me if I needed a ride,
    Oh, some hazard from Harvard was skunked on beer playin' backyard bombardier
    Yes and Scotland Yard was trying hard, they sent a dude with a calling card,
    he said, do what you like, but don't do it here
    Well I jumped up, turnedaround, spit in the air, fell on the ground
    Asked him which was the way back home
    He said take a right at the light, keep goin' straight until night, and then boy, you're on your own
  • bolivarbolivar Member Posts: 2,316
    "GM is the only company still using decades old technology which is best described by the term "pushrod".

    My 'pushrod' Corvette does pretty well on old technology!
  • mackabeemackabee Member Posts: 4,709
    I'm glad to hear you're ok. I know what those pains feel like. Kind of like someone putting a knife through your gut from the inside out. Good to have you back. Watch your diet.
    Mack
    :)
  • iwant1tooiwant1too Member Posts: 32
    Leaves are falling all around, It's time I was on my way.
    Thanks to you, I'm much obliged for such a pleasant stay.
    But now it's time for me to go. The autumn moon lights my way.
    For now I smell the rain, and with it pain, and it's headed my way.
    Sometimes I grow so tired, but I know I've got one thing I got to do...

    Ramble On
  • duke23duke23 Member Posts: 488
    No seriously this is it, gen x & y if you can come up with anything. this fine in your generation, please post a rebuttal.
    http://www.youtube.com/watch?v=D2sfelvHAlU
    Dang if that 60 year old can't play some fine guitar.
    Oh no, coldplay won't do.
    Banks going under, GM., Ford and Chyrsler at their lowest levels and the future looks grim. But some things remain inviolate.

    For consideration;

    I’ll wait in this place where the sun never shines;
    Wait in this place where the shadows run from themselves.
    You said no strings could secure you at the station.
    Platform ticket, restless diesels, goodbye windows.
    I walked into such a sad time at the station.
    As I walked out, felt my own need just beginning.
    I’ll wait in the queue when the trains come back;
    Lie with you where the shadows run from themselves.
  • duke23duke23 Member Posts: 488
    Ramble on is correct , Winner. There's a lady that knows . Rock on car salesman.
  • iwant1tooiwant1too Member Posts: 32
    I’ll wait in this place where the sun never shines;
    Wait in this place where the shadows run from themselves.
    You said no strings could secure you at the station.
    Platform ticket, restless diesels, goodbye windows.
    I walked into such a sad time at the station.
    As I walked out, felt my own need just beginning.
    I’ll wait in the queue when the trains come back;
    Lie with you where the shadows run from themselves.


    Cream, White Room. Good tune.
  • obyoneobyone Member Posts: 7,841
    My 'pushrod' Corvette does pretty well on old technology!

    Yes, my vette runs pretty well on pushrod technology too and so does my Yukon Denali. ;)
  • oldfarmer50oldfarmer50 Member Posts: 24,202
    "...my vette runs well on pushrod technology too..."

    Yea, but do you have an exhaust gas recycler like Saab? :P

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

This discussion has been closed.