The salesperson did no wrong, really. He probably was just trying to wring out a decent profit instead of a mini deal.
You gotta be kidding? The salesman deliberately lied and misrepresented the price reduction, saying it was due to the car being a demo. It's slime balls like this that give the profession a bad name.
Good story. You did the right thing in going back and raising heck with the salesperson. I would like to know a bit more about what the salesmen said in defending himself, and what you specifically said. The salesman saying it was a "misunderstanding" sounds like a lame excuse.
WOW 2 sales tales in the same day and from two non biz guys at that. Anyone around here who would have bought those odds would have a new car themselves today. Sorry to say, I wouldn’t have been one of them.
Man, I believe in Santa Claus after all and so do our hosts. They’ll get their Christmas bonus just in time to do some car shopping. I hope they put in a good word with the higher ups at Edmunds so our dues don’t go up again in 2010.
Thanks again for the good stories,
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
You ought to correct that from “sounds” to "IS a lame excuse". I was about to comment about that myself. It goes back to what I’ve said about going to buy a refrigerator. Not to many people feel they need help in dealing with a salesman when they shop for one of those.
Speaking of shopping for a refrigerator, guess who feels she deserves one of those huge French style jobs? Yeah, you’re right and I don’t need any help with that purchase. I feel I’m getting off pretty cheap compared to what she’s had her eye on.
A fridge for a Genny, I’ll take that deal any day.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I think I'm relatively car savvy. But, I don't think I've seen any of those VW CCs on the road around here. Did they come out in '09?
Could be because around me there aren't many VW dealers (one, I think). There could be more. I just don't know where they're located.
Is the CC a different model than the Passat? Or, is it a model within a model....a Passat CC? I'm not damning them. I just haven't seen them except at the car shows.
I knew a guy who bought a new Phaeton. I think it was VW's attempt to move upmarket. Nice car. But, he has lamented that his car's value dropped like a stone when they quit making them Come to think of it, his is the only Phaeton I've ever seen on the road, also.
Are you sure the fridge is not just a down payment?
That thought crossed my mind but I'm not worried and if she is trying to do to me what I did to her (make the purchase seem like it was the idea of the other spouse), I can live with that because I got mine first.
Now don't try to scare me with the old saying, "it isn't a race it's a marathon", because I thought of that too and I'm working on my defenses for that as we speak.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
I think the Tribeca IS a dog to sell. It's a really nice vehicle with a very nice 3.6l boxer 6cylinder engine and a very advanced AWD system. Great interior with lots of toys. The problem is that most Subaru buyers aren't cross shopping Lexus, Infinity or the like and at those prices you are approaching higher class territory. My folks actually went in to drive a Forester, which will be around $35k with a few options and taxes around here (Calgary is a sellers market...way too much money floating around). I'm sure they figured it was a whole lot more vehicle for a few thousand more...and it is. I took it out for a spin and it grew a grin on my face.
The Passat CC looks like a baby Maybach. It sounds like a great buy for under $30,000. I see the new Golf (which is a great car but doesn't come close can cost up to $25000!)
isell: Boy, that was a story about the annoying guy asking for a manual CRV from far away, and then not taking it!
When I "special ordered" (Honda calls it something different, I think, but that's what it is if effect) my 2008 Accord EXL navi manual the salesperson who I bought it from was happy to do it. But he asked for a $1000 deposit, which I happily gave him. I still had the right to inspect the car, he told me, and in the highly unlikely event there was anything wrong with the car they would fix it before I actually took delivery.
Anyway, the car was perfect, and still is till this day--knock on plood.
I was not at all offended that my salesperson asked for a deposit on such and odd duck vehicle. But it's interesting that he asked for that deposit "insurance" before he'd order it from the factory...
Tribeca IS a dog to sell. It's a really nice vehicle with a very nice 3.6l boxer 6cylinder engine
That was a great story, and the money you got back was a nice bonus for your parents. Legally, the salesguy was covered, but ethically it was wrong to do what he did. (It is similar to C4C, had to get that one in there for the regulars).
The Tribeca is a good solid car that gets great write ups...It has quirky styling and isn't priced right for that market, but your parents will love it and it is a great car with your weather conditions.
The Forester has become the big selling car for baby boomers, smaller than most cars, but that all wheel drive makes them reliable.
Glad you went in and fought for that extra money the dealer did try to scam your parents out of. Would have made a great story in the local newspaper!!!!
I want one of these! The practical side of me says "no more VWs," but I do love them - for me, they offer the most comfortable driving position/seats and are fun to drive. I can't really get the same feeling without jumping up considerably $-wise.
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. It was for a 2009 CC VR6 sport, the last VR6 sport left over for 2009
An excellent sales story and nicely told...Richard should be proud of you. Are you an English major?
I hope you don't wait too long, you should buy that car right away. An Infinity will never have the feel of that CC, and your wife will be upset if she loses this car. You were destined to buy it, that is why you found it, and that is why is is still there on the lot...and it comes within your price range. A new CC for the price of an Infinity with 30k miles! Where's the comparison.
But it's interesting that he asked for that deposit "insurance" before he'd order it from the factory...
It makes perfect sense to take a deposit prior to ordering a car the dealership may not want as a stock unit. It also helps to deal with buyer's remorse.
Since the poster kind of left us hanging I checked on his recent posts...and they did buy the car back on 12/6. It`was posted in the VW passat cc forum Not sure why he would not come out and tell us. :confuse:
Think of the CC like the CLS mercedes. The CC is based on the Passat and uses all the Passat running gear but it has on a more slinky sexy dress on and the interior is more upscale. The expensive stuff is all the same but I don't think you can get a VR6 AWD Passat any more.
The CLS is just a E-Class with a sexier outside body and more emphasis on the sport. They both cost about the same to make but they charge a whole lot more for them because they look sexier.
That is also why the incentives look so big on CC because it cost about the same amount of money to make it as a Passat but they are charging 10,000 dollars more for it. Makes it pretty easy to offer a huge incentive at the end of the model run to clear out an albatrosses.
We sold our last 2009 CC VR6 for 10,000 dollars off. It stickered for 41,900ish and we sold it for exactly 10,000 dollars off.
We take deposits on cars we have to dealer trade for but they are refundable. We won't keep a customer's money even if they reneg on the deal.
Giving a deposit shows that they are serious. I can't remember having to give a deposit back.
When they ask " Is this refundable if I change my mind?", I'll tell them that unless they are deadly serious about buying the car, I won't get it for them.
At that point, they usually just write a check.
I'm straight with them and I expect the same in return.
upcoming 2011 Sonata may have been influenced by the VW CC
Right on - very good observation! A direct copy, which is what Hyundai does so well. Current Sonata resembles a Mercedes. When i go for a morning walk I see a white one parked next to a C Class and it is hard to tell them apart.
The original CC just has a little more class going for it, but it is a pretty good rip off.
Legally, the salesguy was covered, but ethically it was wrong to do what he did. (It is similar to C4C, had to get that one in there for the regulars).
Geez, let it go :sick:
The salesman in this case lied. Nobody is defending him. We all agree he's wrong.
The salespeople durign C4C were just reacting to supply/demand.
The expensive stuff is all the same but I don't think you can get a VR6 AWD Passat any more.
That is correct. My Passat is very rare indeed. It's VR6 4Motion (VW's term for AWD) *and* it's a wagon.
You can now only get the Passat with a 4 cylinder turbo, and with none of the luxury goodies you used to get. If you want luxury/V6, you have to go up to the CC.
A reporter is looking to speak to consumers who recently purchased (within the past month) or are going to purchasing a luxury car for the holidays. Please send your daytime phone number and the car you purchased to ctalati@edmunds.com by Friday, December 18, 2009.
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I'm not up in arms about how things went. We got a reduction for the miles on the Tribeca that seemed about right. I don't mind aggressive negotiations, just wish I could have been there in the first place.
The salesman acted like they told my folks the price reduction was for it being a 2009, not a demo. Mom's sharp as a knife...especially when it comes to getting value for her dollar, she wouldn't miss the "incentive" if it was presented as such. They love their new toy and that's the main thing.
The salesman acted like they told my folks the price reduction was for it being a 2009, not a demo. Mom's sharp as a knife...especially when it comes to getting value for her dollar, she wouldn't miss the "incentive" if it was presented as such. They love their new toy and that's the main thing.
I’d be interested to know how your parents will fill out the survey, if they even get one.
After being lied to, I wouldn’t give them all 10’s that’s for sure. In the box/s where they ask for comments, I’d make full use of those boxes. The only way to correct things like this is to be honest when you take the survey. Otherwise you are no better than the dealer that was trying to pull a fast one.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Lol, that guy looks like he is holding a perp down behind the horse and beating on him. Either that or he is doing some serious damage by kidney punching that poor dead horse !!
For (again) devil's advocate purposes , let's get technical. There is a $3000 rebate on the 09 Tribeca. There may be a $5000 or $8000 dealer incentive. The dealer (at his discretion) may legally and ethically keep the dealer incentive. The rebate MUST legally be passed on to the customer. Therefore, the dealer can discount the car whatever he wants for whatever reason andkeep the incentive.If he chooses to discount the car $8000 for being an 09, he can. If the customer finds out there is an incentive (the dealer has no moral or legal need to disclose a dealer incentive) he is being truthful. If an informed customer finds out about the incentie, the dealer may or may not negotiate away part or all of it. If he says he discounted the car $8000 for being an 09, he may be telling the truth. Just because he can make a higher profit with the incentive does not make him a liar. As a policy, many dealers may or may not automatically pass on a dealer incentive.
You're probably right. I always advocate not to feed the trolls, but this is such a blatant missconception (notice I didn't say lie) that I have to set the record straight.
Of course, I won't reply to him on this matter again.
If he says he discounted the car $8000 for being an 09, he may be telling the truth.
Go back and read the original post. It wasn’t until ‘tcp2’ confronted the dealer about how they were less than honest with his parents that they then decided to make an adjustment for the mileage because the car was used as a demo. Originally they said they were discounting the car for the mileage but that was not the truth. All they were doing was passing on the rebate/incentive from the way I read the post. The 8K they were discounting the car is a very nice discount but it was not due to the mileage. I’m pretty sure ‘tcp2’ said the dealer used the word “misunderstanding” in their back peddling when the adjustment for the mileage was being made so that the deal could be finalized.
If I’m wrong, ‘tcp2’ should correct me.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Seriously I give up on your, driver100 I mean, posts I guess I just have to ignore you from now on because all you do is stir.
You gave up on me long before that one, but, I think I must have hit a nerve there somewhere............so there must be a bit of truth to my comment, which was obviously said in jest (don't take everything so seriously please)...just to bother a few of the nice people here.
Court officer accepted a MERCEDES apparently in exchange for laxity in monitoring home detention for family member, son, of the Bob Ross Mercedes dealership. Bob Ross Mercedes dealership.
This may get more interesting. Do the salesman, sales manager, and owners (Bob Ross, Sr.) of the store have culpability in this for helping effect the "donation," or faux sale, and transfer of this vehicle?
How they presented the price was wrong. What I am saying is they can use the incentive for profit if they wish. If they had said the car was an 09 demo and it is discounted $8000, they have elected to keep some of the incentive as profit. There is nothing wrong with that. When confronted with the fact that there was a $8000 DEALER incentive they could choose to renegotiate the price and make a smaller profit or to not sell the car. My point is that the customer is not automatically legally or morally entitled to the incentive if it is a dealer incentive instead of a rebate.
How they presented the price was wrong. What I am saying is they can use the incentive for profit if they wish. If they had said the car was an 09 demo and it is discounted $8000, they have elected to keep some of the incentive as profit.
Could you explain that to me again please? I doubt if there was a misunderstanding, I think the salesman thought it would be easy to take advantage of these senior citizens and they did. They made the $8000 factory incentive sound like it was a dealer discount, and they didn't reduce the price of the car which had miles on it.
How could a dealer claim some of that manufacturer's incentive money? I'd be pretty upset if the dealer kept my manufacturers discount...or did I miss something?
A rebate is manufacturer money to the consumer. A dealer incentive is manufacturer money to the dealer to use as he wishes.
There is a big difference between the two.
Regardless of who the customer is a dealer's job is to make a profit. Now, if the car was advertised at a lower price and they tried to take advantage of a particular customer by charging more, that is illegal and unethical. I have even honored advertising mistakes that cost the dealer money.
That's a good explanantion LR. Manufacturer to dealer cash is just that, cash given to dealers to use as they please. If a dealer decides to give that away to the consumer then that's their perogative, and their loss for that matter.
A dealer is not obligated in any way to give away ALL profit to a consumer. A dealer is not a non profit charity.
Comments
Thanks.
You gotta be kidding? The salesman deliberately lied and misrepresented the price reduction, saying it was due to the car being a demo. It's slime balls like this that give the profession a bad name.
Man, I believe in Santa Claus after all and so do our hosts. They’ll get their Christmas bonus just in time to do some car shopping. I hope they put in a good word with the higher ups at Edmunds so our dues don’t go up again in 2010.
Thanks again for the good stories,
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Speaking of shopping for a refrigerator, guess who feels she deserves one of those huge French style jobs? Yeah, you’re right and I don’t need any help with that purchase. I feel I’m getting off pretty cheap compared to what she’s had her eye on.
A fridge for a Genny, I’ll take that deal any day.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Could be because around me there aren't many VW dealers (one, I think). There could be more. I just don't know where they're located.
Is the CC a different model than the Passat? Or, is it a model within a model....a Passat CC? I'm not damning them. I just haven't seen them except at the car shows.
I knew a guy who bought a new Phaeton. I think it was VW's attempt to move upmarket. Nice car. But, he has lamented that his car's value dropped like a stone when they quit making them Come to think of it, his is the only Phaeton I've ever seen on the road, also.
That thought crossed my mind but I'm not worried and if she is trying to do to me what I did to her (make the purchase seem like it was the idea of the other spouse), I can live with that because I got mine first.
Now don't try to scare me with the old saying, "it isn't a race it's a marathon", because I thought of that too and I'm working on my defenses for that as we speak.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
The salesperson did lie about the 8000.00 reduction.
He may not have even known. Stores aren't obligated to pass on incentive money.
8000.00?? those things must be dogs to sell!
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
When I "special ordered" (Honda calls it something different, I think, but that's what it is if effect) my 2008 Accord EXL navi manual the salesperson who I bought it from was happy to do it. But he asked for a $1000 deposit, which I happily gave him. I still had the right to inspect the car, he told me, and in the highly unlikely event there was anything wrong with the car they would fix it before I actually took delivery.
Anyway, the car was perfect, and still is till this day--knock on plood.
I was not at all offended that my salesperson asked for a deposit on such and odd duck vehicle. But it's interesting that he asked for that deposit "insurance" before he'd order it from the factory...
That was a great story, and the money you got back was a nice bonus for your parents. Legally, the salesguy was covered, but ethically it was wrong to do what he did. (It is similar to C4C, had to get that one in there for the regulars).
The Tribeca is a good solid car that gets great write ups...It has quirky styling and isn't priced right for that market, but your parents will love it and it is a great car with your weather conditions.
The Forester has become the big selling car for baby boomers, smaller than most cars, but that all wheel drive makes them reliable.
Glad you went in and fought for that extra money the dealer did try to scam your parents out of. Would have made a great story in the local newspaper!!!!
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
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An excellent sales story and nicely told...Richard should be proud of you. Are you an English major?
I hope you don't wait too long, you should buy that car right away. An Infinity will never have the feel of that CC, and your wife will be upset if she loses this car. You were destined to buy it, that is why you found it, and that is why is is still there on the lot...and it comes within your price range. A new CC for the price of an Infinity with 30k miles! Where's the comparison.
"> How could you not buy it before it goes?
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I would say exactly the same. That deal is just too good to pass up, I would take my chances....geez, for 30 thou????????.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
It makes perfect sense to take a deposit prior to ordering a car the dealership may not want as a stock unit. It also helps to deal with buyer's remorse.
2013 LX 570 2016 LS 460
The CLS is just a E-Class with a sexier outside body and more emphasis on the sport. They both cost about the same to make but they charge a whole lot more for them because they look sexier.
That is also why the incentives look so big on CC because it cost about the same amount of money to make it as a Passat but they are charging 10,000 dollars more for it. Makes it pretty easy to offer a huge incentive at the end of the model run to clear out an albatrosses.
We sold our last 2009 CC VR6 for 10,000 dollars off. It stickered for 41,900ish and we sold it for exactly 10,000 dollars off.
2013 Mustang GT, 2001 GMC Yukon Denali
I'll have to keep my eyes peeled to recognize them on the road.
Giving a deposit shows that they are serious. I can't remember having to give a deposit back.
When they ask " Is this refundable if I change my mind?", I'll tell them that unless they are deadly serious about buying the car, I won't get it for them.
At that point, they usually just write a check.
I'm straight with them and I expect the same in return.
Great looking to be sure but it's amazing how so many cars look the same these days.
When I was much younger, I coiuld stand on a corner and tell the year and model of just about any car that passed. Not anymore.
http://www.hyundaisonata.com/
Right on - very good observation! A direct copy, which is what Hyundai does so well. Current Sonata resembles a Mercedes. When i go for a morning walk I see a white one parked next to a C Class and it is hard to tell them apart.
The original CC just has a little more class going for it, but it is a pretty good rip off.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Good detective work houdini....ever consider a career at CSI? Thanks for the update on the story, it is aggravating when posters leave us hanging.
I am glad they bought the car though.............a great car for not much more than a new loaded jetta probably.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Geez, let it go :sick:
The salesman in this case lied. Nobody is defending him. We all agree he's wrong.
The salespeople durign C4C were just reacting to supply/demand.
Seriously, move on, please!
That is correct. My Passat is very rare indeed. It's VR6 4Motion (VW's term for AWD) *and* it's a wagon.
You can now only get the Passat with a 4 cylinder turbo, and with none of the luxury goodies you used to get. If you want luxury/V6, you have to go up to the CC.
Yeah, we gave people 4500.00 for junk cars that barely ran and some still complained.
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2013 LX 570 2016 LS 460
The salesman acted like they told my folks the price reduction was for it being a 2009, not a demo. Mom's sharp as a knife...especially when it comes to getting value for her dollar, she wouldn't miss the "incentive" if it was presented as such. They love their new toy and that's the main thing.
Richard
Seriously, move on, please!
Did you ever give a thought that you are the one he (driver100) had in mind when he put that comment into his post? I did.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Seriously I give up on your, driver100 I mean, posts I guess I just have to ignore you from now on because all you do is stir.
I’d be interested to know how your parents will fill out the survey, if they even get one.
After being lied to, I wouldn’t give them all 10’s that’s for sure. In the box/s where they ask for comments, I’d make full use of those boxes. The only way to correct things like this is to be honest when you take the survey. Otherwise you are no better than the dealer that was trying to pull a fast one.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
2013 LX 570 2016 LS 460
Of course, I won't reply to him on this matter again.
Car surveys are different. Anything other than all 10's is consider failed. Just something to keep in mind for your next car purchase.
Go back and read the original post. It wasn’t until ‘tcp2’ confronted the dealer about how they were less than honest with his parents that they then decided to make an adjustment for the mileage because the car was used as a demo. Originally they said they were discounting the car for the mileage but that was not the truth. All they were doing was passing on the rebate/incentive from the way I read the post. The 8K they were discounting the car is a very nice discount but it was not due to the mileage. I’m pretty sure ‘tcp2’ said the dealer used the word “misunderstanding” in their back peddling when the adjustment for the mileage was being made so that the deal could be finalized.
If I’m wrong, ‘tcp2’ should correct me.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
You gave up on me long before that one, but, I think I must have hit a nerve there somewhere............so there must be a bit of truth to my comment, which was obviously said in jest (don't take everything so seriously please)...just to bother a few of the nice people here.
I did like that picture you sent though.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Court officer accepted a MERCEDES apparently in exchange for laxity in monitoring home detention for family member, son, of the Bob Ross Mercedes dealership. Bob Ross Mercedes dealership.
This may get more interesting. Do the salesman, sales manager, and owners (Bob Ross, Sr.) of the store have culpability in this for helping effect the "donation," or faux sale, and transfer of this vehicle?
2014 Malibu 2LT, 2015 Cruze 2LT,
Sounds reasonable. It's been a long time since I have been marked for an assignment, so I forgot about that little, but important rule.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Could you explain that to me again please?
I doubt if there was a misunderstanding, I think the salesman thought it would be easy to take advantage of these senior citizens and they did. They made the $8000 factory incentive sound like it was a dealer discount, and they didn't reduce the price of the car which had miles on it.
How could a dealer claim some of that manufacturer's incentive money? I'd be pretty upset if the dealer kept my manufacturers discount...or did I miss something?
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
A dealer incentive is manufacturer money to the dealer to use as he wishes.
There is a big difference between the two.
Regardless of who the customer is a dealer's job is to make a profit. Now, if the car was advertised at a lower price and they tried to take advantage of a particular customer by charging more, that is illegal and unethical. I have even honored advertising mistakes that cost the dealer money.
A dealer is not obligated in any way to give away ALL profit to a consumer. A dealer is not a non profit charity.
2016 Audi A7 3.0T S Line, 2021 Subaru WRX