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Comments
Cools nicely but more noise when compressor on than with original AC. Also seems to cycle more frequently. Anyone else have these noise issues after repair?
I hope you don't get a Toyota with a sludged engine or any other of their documented problems because of course Toyotas don't have any problems. Just be sure to buy a Toyota that you can spell. Expectations seem to be unrealistic in relation to a vehicle, IMHO of course.
Best of luck.
"Toyota Motor Corp., which is challenging General Motors Co. to become the world's largest automaker, saw its number of recalled vehicles in the United States double in 2005, according to government records."
http://msnbc.msn.com/id/10286388/
Everyone can go out on a tangent here about my Toyota comment like they did about the comment regarding baby's head blowing up because of the heat. Just want to back it up to the real point of my post before it gets away...It seems that Honda is putting in and replacing the faulty system with the same, and unless there is a safety issue involved to force a recall, consumers will continue to be inconvenienced and perhaps have to pay part or all of the cost to replace an obviously defective product-That was the point really. I said Toyota because I've owned them before and I personally had never had a problem with any-Sorry, I did not mean to offend any of you who may have gotten sludged or otherwise. Because of your replies though, I will research any vehicle I consider using this website in part to help me make my next purchase decision. Now, If anyone out there knows of an agency we can all contact to protect ourselves from future problems and expense regarding CRV AC compressor issues, that information would be greatly appreciated...
I am new to the Houston area (where it would be pretty unpleasant to live without AC), and brought my car directly to the dealer. They quoted me $3,000 for parts & labor with the same explanation about replacing the entire system due to shards of metal going everywhere. They were very nice and encouraged me to call Honda America. The service rep I have been dealing with told me he's seen it happen before and that it has nothing to do with the way you drive, etc. - it's just a bad part.
So, I have a case # and am waiting to hear back from Honda America - I am really hoping to have full coverage like others here have. The car only has 49k miles on it - we bought it in September from a private party, but are lifelong Honda owners. The woman I spoke with at American Honda who wrote up the case was also extremely nice and made a note of that in my case.
So, we'll see what happens. I will come back to post and let you all know.
So far... (knock on wood) this car was bulletproof, thanks God (and Honda)!
So far I did not have any repairs - only maintenance, which I performed myself @ severe maintenance schedule' i.e. I changed oil/filter and made 5-tire rotations every 5k.
I also changed air and a/c filters regually. I changed oil in AWD system once.
My original Bridgestone Dueler Tires (which all of us love to hate) look VERY good for 62k and brakes pads looks like new too.
Looks like I (and majority of CRV owners) made a Good Choice, or didn't we?.
Thats why these numerous reports of CRV a/c failures concern me a lot.
For me, reliability is THE MOST IMPORTANT QUALITY of the car.
I would sacrifice all fancy 'bells and whistles', speed, power, appearance, prestige, etc. for reliability.
I believe, most car owners feel the same way.
I only surprised that major car companies in their highly competitive environment missed that completely! Check The Consumer Reports!
Just give me a RELIAAAAABLE Car!!!! AHH!!
I also own Volvo S-70 GLT 2000, which I bought new, and now
have only 50k @ the odometer. I bought that car exactly because reported durability. Man, I was wrong!
Last week after service (including a/c recharge) and numerous repairs (about $1600), my a/c quit working!
Estimation: another $1,600.00 (work) to replace evaporator.
There is NO such thing like a 'Good Will' warranty at Volvo.
Needles to say that I and all may numerous friends, relatives, co-workers, etc. would avoid Volvo like plague now!
By the same token, Honda behaves very WISELY taking care of the customers, who was unfortunate to have defective a/c.
Of course, it would be even MORE WISELY not to have any defective parts at all! But who cares about it! :-)
I had called Honda NA first. The representative advised me to get my car diagnosed at a dealer first before anything. When I took my car in I had asked that they look into whether Honda NA will entertain the thought of covering the repair in full. The service advisor called me back later that day and told me that the repairs would cost $2200. They would cover everything but a $500 deductible. I hestitate to accept the offer, generous as it was. He seemed a little pushy as if he were trying to sell me the deal. I told him I would call him back.
I immediatley called Honda NA and explained the whole conversation I had. I expressed my wish for
Honda to cover the full cost of repair especially in the light of other similar cases and the uncharacteritic nature of a such a part failure from a dependable brand like Honda. I was given a expectation of a reply within 1 - 2 business days with no promise of a favorable answer.
I recieved a call from a Honda NA rep where I had a chance to state my case. On top of the points that I made earlier, my wife was the original owner, we have records of performed services (not much as I perform all the routine maintenance), we are loyal Honda customers as this is our 3rd Honda vehicle, etc.
A few hours after that call, I recieved a final call from my service advisore letting me know that the repair would be covered in full.
Thank you Honda and thank you guys/gals on this thread. I had referenced this forum to the Honda NA rep, who seemed otherwise unaware of the numerous complaints. Hopefully more exposure to this problem will lead Honda to be more proactive about addressing this issue.
This morning, the dealer called to say the repairs would be covered 100%!!! Needless to say, I am thrilled. One thing that I did is e-mail the service manager the cases from this web site where it noted customers were covered in full. The rep I spoke with said he thought that made a difference, as it gave his manager some information to go on.
Good luck to others in this circumstance. I know Honda has reaffirmed my loyalty to the brand.
Thanks,
Chintan Talati
Corporate Communications
Edmunds.com
You'll have to fix the @ sign if you cut and paste Chintan's email address since it won't copy correctly.
Let us know what brand you settle on now that you are leaving Honda.
Randy.
(BTW, I found this site when looking up reasons why my brake light stayed on this morning. I found a couple of suggestions which I'll try today. My 2000 EX manual transmission CRV has been pretty trouble free so far, so I guess I can't complain too much. Good site! ) :shades:
EVERYONE NEEDS TO DO THIS!!! Maybe it'll help for replacement should the new Compressors,etc installed in your repaired CRV's stop working or force Honda to find a better system. It's a start anyway...I sent in my info yesterday.
Thanks Karen(#178) and Steve(#175)
Maybe only Honda knows... . If the news of frequent CRV a/c
problems would transpire to the press, I believe, Honda should consider a recall. Otherwise sales may drop.
I was approached many times by strangers and by co-workers about my Honda CRV experience (especially after oil prices jumped). I gave raving references, of course, because so far I did NOT have any troubles.
Times are changing. Information is spreading like wildfire. People today are increasingly savvy and most have Internet access. It's not easy now to attract them with marketing tricks like "howcarlooks" or how many cap-holders car has and other gimmicks. People are interested in the bottom line: price and features and quality for that price. Am I buying a "ticking trouble"?
American BIG Three are in BIG trouble now. Only thing they can do for the Comeback is to improve reliability (reputation) of their products instead of wasting millions on advertising. It easy said than done, of course.
I always skip TV car commercials because I know they are THE BIG DECEPTION. Are TV-advertisers think that consumers are all "drooling idiots"? I believe, most people would agree with me. But I do trust friends, relatives, co-workers, CR ,and Internet Forums like Edmunds.
After reading this forum I decide it's not worth fixing since the cost seems to run between $1900 and $3500. Add to that I need 4 new tires and am overdue on timing belt (supposed to change at 90k...I was going to get both of those in September) and I'm up to more than the vehicle is realistically worth in trade.
On 8/9 I purchased a new 2006 SE V and got $3500 in trade for no AC '97. Should my AC have blown? I don't think so; however, I still feel like it was a great vehicle. It never, ever broke down on me and all it ever needed was regular maintenance (tires at 38k, two front brake pad jobs at 40k and 80k, battery at year 6, regular oil change which I did myself and always used Mobil One Synthetic). Rather than shell out $3500 for the AC, timing belt and tires I put that towards my new V. To make myself feel safe I got a 8yr/120k HondaCare warranty (online for only $1040).
Glad to hear Honda took care of you.
I also live in Houston and already got a case # from Honda US, which Honda dealer did you take your car at? I will be taking it Goodson dealer, there will be a $85 diagnose charge, which it will reinbursed if Honda approves the charge.I have a 2001 Honda CRV with 90,000 miles. The compresor is making noise and cold air still comes out. Will post results later.
Honda is replacing everything under warranty. I was very impressed with Honda of Panama City and Honda America on working so quickly and efficiently. I would not have known to call and get a case # if not for this forum. Good Luck to everyone. Honda America 1-800-999-1009. ext 5
everything should be covered. Have you been to a Honda dealer and had it diagnosed and gotten an advisor?
At time of purchase we added the 6 year extended warranty, I wonder if this will be covered by Honda or not?
this has been an incredible car, love it, this is the only real problem that I've had with it beyond normal wear and tear.
I got a call the next day from the dealer service department, American Honda decided to cover the entire repair. Here's the funny thing now - one of the parts (evaporator) is now on a national back order, with no estimated date of availability. The service rep at the dealer admitted to this being a problem now, I guess it's happening more & more.
Anyway, thanks to the info you guys shared here I was able to effectively negotiate the coverage. I appreciate it!
I guess I should be glad they have offered to pay for anything since my 02 CR-V has 61,000 miles, but on the other hand they know they have a defective product and I think they should pay the entire repair cost.
There are probably thousands of people who didn't find this site and have paid for the entire repair and I would imagine they aren't very happy with Honda.
In addition, I sent the e-mail to the add saying that it needed to be sent by August 18th, well, I sent it last week, twice, nobody has responded at all, has anybody else sent the e-mail and got contacted?
The honda dealer in Houston told us the repair would be $1,300, minus $300 that will be covered by Honda America, we declined and called our case manager, he said, nobody has approved that charge yet, so this means the Honda dealer was trying to rip us off.
We are still waiting to hear from our case manager for final decission.
By Phone
At our toll-free number: (800) 999-1009
By Fax
(310) 783-3023 (24 Hours)
By Mail
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Boulevard
Mail Stop: 500 - 2N - 7D
Torrance, CA 90501-2746
Hope it helps. I also sent the e-mail message (deadline was 8/18) and have not heard anything back. We are pleased at this point as American Honda is paying for our entire repair bill (nearly $1700).