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I know one has a U-tube video of how to pop the dash out, takes just a couple minutes and is easy.
http://stores.ebay.com/BRIANS-SPEEDODOMETER-REPAIR-CENTER_CLUSTER-REPAIR-SERVICE- - _W0QQ_fsubZ616645015QQ_sidZ288060575QQ_trksidZp4634Q2ec0Q2em322
It is extremely easy to remove the cluster unit from the dash. If you can use a butter knife and a socket, it takes about 5 minutes to remove the cluster from the dash (Follow the Video on Youtube or at Southern Electronics Web site :
http://www.youtube.com/watch?v=tjvTdTHdTP8
You need a flat butter knife from your silverware drawer in the kitchen to pop the trim cover off and a 7mm socket with a 6" extension to remove the 4 screws. pull the cluster out, unhook the electrical cable and the cluster can be removed.
Take the entire unit (or mail it) to the repair center of your choice. It is that easy.
I just got back from Brian's shop in Muldrow and he fixed my entire cluster on my 2004 Tahoe for $80 (since I brought it in). Took about 20 minutes for a complete rebuild, calibration and electronic verification check. He did it while I waited. He even fixed a burned out dash light on the cluster. He actually replaces all of the cluster lights. Everything is backed with a lifetime warranty.
I re-installed and everything works great. I wish I had found Brian 6 months back. It is much better than using a GPS - ha ha.
:mad: Don't get screwed by the GM dealers. It is disgraceful how they are ripping people off to fix the problem they created. This will be my last GM vehicle I ever own.
Good Luck
dale
I took it in today so that they could hook it up to a computer and verify that there was an "error code/number" associated with the Instrument Cluster.
They are ordering the part today and should be able to install it towards the end of the week. I will also be getting my second row center seat belt loop fixed (clipped/sewn shut) due to another recall notice I apparently missed receiving:
Recall ID 2005037
Second Row Center Seat Belt Loop
Anyway, THANK YOU!!!! You saved us money that we cannot afford to part with these days.
I know a while ago there was a posting, where there was a video on the vendors website which actually showed the process to remove the cluster, and install the repaired cluster. Appears to be fairly simple and straighforward process.
I know it feels good to vent about GM (Government Motors). As you can see from my previous posts, I did my share. But forget about GM from taking responsibility. They would not even pay off their direct debtors. They are so many billions in debt, they will be avoiding responsibility for many years to come I assure you. :lemon:
If you refer to my post #280, you will find a reference to a repair shop that took care of my speedometer for less than $100. He replaced all of the gauges and gauge lights - not just the speedometer gauge. You can find his business on ebay if you want to send in the unit, or you can take it by is shop if you live in the Muldrow, OK area. Honest guy making an honest living. Unlike most of the GM dealerships who charge $500-$900 to make this 20 minute repair.
It is shameful what GM is doing to loyal customers such as those on these post. This is why I am switching all of my business over to Ford. At least Ford pays their bills, accept their responsibility and make money the old fashioned way - they earn it.
It is very easy to remove (see post #280 for a how to video). to fix the gauge, find a local speed shop or use the guy I recommend on Ebay.
Please e-mail me with your VIN and I will look into recalls for you.
Christina
GM Customer Service
1981 Chevrolet Scottsdale pickup
1984 Chevrolet Camaro Berlinetta
1991 Chevrolet Geo Storm GSI
1993 Buick Regal Gran Sport Sedan, fully loaded
1996 Pontiac Sunfire, fully loaded
1998 Chevrolet S-10 pickup
2003 Chevrolet Trailblazer Ext, V8, fully loaded (70,000 miles)
2009 Cadillac CTS, fully loaded
I even own a 1963 Chevrolet Corvair Monza Convertible.
Now show me a little loyalty and fix my instrument cluster.
If you would like to e-mail me with your request/situation, involved dealer, VIN, current mileage, and contact information I will look into recall information and your situation.
Christina
GM Customer Service
Thank you :confuse:
Now, our speedometer has started to act up. We are at 92,000 miles, and I am extremely unhappy that we might have to pay hundreds of dollars to have it fixed. It sounds like hundreds, if not thousands of people are having a similar issue. Our speedometer says are doing 20 mph on the highway, when I know we are going 60 plus. I will get stuck sometimes at 90 plus. We we turn it off, it stays at 90. It will sometimes drop 5 mph each time I start it.
I hear there are multiple lawsuits going on. Can anyone please point me in the right direction if I can not get Chevy to fix this for free, which they obviously should since it is a known issue?
Not that it needs to be said, but I have no intention of ever buying a Chevy if they can't fix this issue.
Thank you anyone who can help steer me in the right direction.
matthewgarcia.rr@gmail.com
We ask that you not include your email address in postings to the Forums. Thanks.
tidester, host
SUVs and Smart Shopper
Just started happening to my truck last week and now the speedo is pegged out and doesn't move.
On one of the forums, there is talk about the extra warranty and it is true. I will have to take the truck in for them to verify the trouble and get the correct part number, then return for them to put the new instrument cluster in. All for free, parts and labor are completely covered.
On a web site I found it talked about a mileage limitation, all work free till 70,000 miles and truck must have a vin inside a particular range. Apparently mine fits. Also, the site mentioned a limitation of 7 years from date of service. I have a 2004 Silverado 2500 HD and they are doing it for free next week when the cluster comes in.
All of the info here and other forums has been such a big help I though I would share...
I apologize for your inconvenience. Have your spoke with Customer Assistance already? If so can you please e-mail me your case number? I would like to look into this for you.
Christina
GM Customer Service
- take it to the dealer, they replace with a new unit, re-calibrate, and give you vehicle back w/x day warranty, for $160
- you take unit out and mail it off ($), they rebuild it for $70 bucks and mail back, you're w/o vehicle for y days, you re-install, and have x day parts warranty.
Ummmm, isn't this a no-brainer? I'd be jumping at the dealer offer in a heart beat.
I followed some instructions on the forum and it did reset the guages.
I placed the truck in drive while the engine was off. Turned the key as to start it several times, and as I did, the speedometer kept going backwards about 20 MPH each turn of the key until it got to zero Again. As of right now, it is working fine. I know this is probably a temp fix and I should expect this to act up again in the future. Thanks for all your topics and help on this forum
Al in NJ
now to clear up another matter for all of you that want to send it off for repair, but can't be with out your ride. you can drive your vehicle without the cluster. it will run and drive, you just dont have any gauges. this will not hurt anything.
so what- GM won't fix alot of clusters. we can do it ourselves cheaply, using superior lifetime guaranteed parts. we need to learn to be more frugal in these times anyhow. i'll save a buck anyway i can even if it means learning something new. if you break your cluster, Dorman now offers clusters at Advance Auto, O'reilly, etc priced around $250- $280 dollars w/ good warranty, and pre-programmed with your mileage. send yours back for core.
I hope you all find this helpful and will give it a try. even if you f up your cluster, 250 you have a new one. still less than the dealer. dealers here charge about 600 buck to fix it.
http://townhall-talk.edmunds.com/direct/view/.f11f710/252#MSG252
I have another post here that describes how to take out the IPC and also where I got mine repaired. I chose Brian's Speedometer repair because he was close to where I live and I did not have to mail it to him. He does have a FedX service if you use him. See this post #280 in this thread for the deails:
http://townhall-talk.edmunds.com/direct/view/.f11f710/279#MSG279
Don't let GM screw you over. I myself would not give them the time of day much less let them work on my vehicle unless it was for FREE.
Good Luck
I took it to the local dealer this morning for the speedo issue and the CEL came on over the weekend. I then found this site about the Chevy wide problem. So when the dealership called me with what was wrong and the cost (they wanted about $500 to replace the instrument cluster). I said no thanks I can have it fixed for about $150, the gal was great and said she would talk to the service manager to see if she could do anything. Well the return phone call was they would give me a new instrument cluster and I would have to pay the labor, $167.
I thought that was a fair deal since it would cost the $150 from one of the online rebuilders and my labor taking apart and putting back together the dash (twice). Provided I didn't break anything!
I fully agree it shouldn't have failed in the first place and I did file a complaint with the DOT, as this is a safety issue.
I have only had the Tahoe for 2 years and did not buy it from this dealership, but I would buy from them IF I decide to buy another Chevy.
This is only the second time I have dealt with this dealership and their customer service has been great both times.
Thanks for all the great post and info otherwise I would have paid alot more so the wife can have a working speedometer.
I can see your point IF Every Chevy dealer did it for $160 vs sending the unit off for repair AND if I had no mechanical abilities. However, the two Chevy dealers around my home quoted me over $500 to do the repair. A local shop "offered" to do it for around half of the Chevy quote. To which I told them all not only no but H_ _ _ no! None of these places were offering a fair price for what the job required.
What I did was find a speedometer shop in my area so I did not have to mail the unit off. Most local speedometer shops do this repair daily. The one in my area charted $70 (and also accepts ones mailed to them). This includes ALL GAUGE SERVO's replaced with NEW GM Servo Motors, ALL DASH LIGHTS replaced, ALL gauges Recalibrated/Certified, and a LIFETIME warranty. (Chevy won't give you that).
My work was to remove the cluster panel. That takes about 7 minutes to remove and 7 minutes to install using a butter knife and a rachet/socket (just follow the online video for removal/install). I then drove the cluster to the speedometer shop (10 miles away). I watched while they repaired the cluster (about 20 minutes). I then drove home and reinstalled the cluster. About 2 hours total time including the time drinking a cup of coffe thinking about it, finding a butter knife and socket, and putting away the tools and dishes afterward.
So counting the cost of gasoline and the cluster repair and the cup of coffee, I was out about $80 or so. So for me, I guess I chose the path of most satisfaction by not giving the greedy dealer the time of day.
I used my $$ savings to buy my wife and I a nice dinner on the town and a bottle of wine which brought me even more satisifaction then not getting taken by a Chevy Dealer.
THis is what I considered a "No-Brainer". But to each his own.
Good Luck Out There
I am happy to hear your problem has been resolved. If you need anything please feel free to contact me directly.
Christina
GM Customer Service
If you are truely a rep from GM, I am impressed you would have the nerve to even post on this site. As you are fully aware, GM is doing a shameful job of fixing a problem GM created by buying cheap parts and when they failed (as expected), GM silently fixes a few select models. But if the owners can't jump through all of the GM hoops, you gladly offer to "fix" the GM problem for $200-$600 dollars. THis is about a 500% markup on the repair including the labor. So GM makes money by using cheap parts and makes even more fixing the problem the cheap parts created. (This sounds like racaterring)
I have been a Chevy driver for many years. But this little issue has shown me GM's true colors. I have moved to FORD. They seem to be the only American company left with any ethics these days and they don't depend on handouts. They make money the old fashioned way - FORD EARNS IT!
My speedometer began acting up this week. When I got home, the speedometer read 60 MPH while the truck was sitting in the garage. I read a bunch of messages posted here about whether chevy will fix this and some non-chevy cluster repairs. My Silverado is a 2005 with 41K miles on it.
I followed some instructions on the forum and it did reset the gauges.
I placed the truck in drive while the engine was off. Turned the key as to start it several times, and as I did, the speedometer kept going backwards about 20 MPH each turn of the key until it got to zero Again. As of right now, it is working fine. I know this is probably a temp fix and I should expect this to act up again in the future. Thanks for all your topics and help on this forum
MARCH 11, 2011 Follow-up. I sent Christina a letter who is a GM rep and has posted on this site, She set me up with case number, and I was contacted approx 1 week later by Clinton, GM Service rep. He took a bunch if info, to include my milage 41K year 2005, and when I purchased the vehicle ( Used approx 8 months ago) and he then wanted to know how many GM products I have owned in the past and where i had my last oil change done at. I answered him and then asked, " are you going to base repairing my vehicle on these questions" to which he stated NO these are just statistical questions that we gather.
I received another phone call from another GM rep on March 9th 2011. She began by telling me all about my case. And then she quoted my past GM vehicles and where I get my oil changed at ( Non-GM dealer) This rep also stated that my VIN number was far away ( several thousand vehicles ) from the believed affected Dash cluster units, and stated my vehicle was not affected by the bad clusters. ( Although I am experiencing the same dash problems as all those older vehicles). She told me that based on all as stated above, GM would NOT help me with my vehicle.
This surely puts GM at the bottom of my list for future vehicle purchase. I guess I will have the cluster fixed ( AND NOT AT A GM DEALER) and sell it. I think Ford product may be my next purchase. Thanks GM for selling an inferior product and then not standing behind your products !! :mad:
March 14, 2011, I called GM and gave them my case number for my non-working cluster. I requested a written letter that GM has denied repairing my faulty Speedometer. GM denied in providing me with any written documentation and said it was " Proprietary documentation".
GM apparently will only conduct their business over the phone. unless this gets rectified real quick this will be the last GM product I purchase. !
Have you spoken with your local GM dealer?
Christina
GM Customer Service