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My acadia has shut down while driving three times. I have called GMC about it and they have been great dealing with me on the phone. They have suggested I take my car in for inspection and investigation as to why. Unfortunately it's a phantom thing. There is no trace of what has happened. You'd think the computer would show something. Nothing.
When we first took my car in for investigation, they put a "Flight Recorder" in my car. What this does is, it records all the information the car gives while driving. If in case it shut down, then it would record it. Unfortunately, it didn't shut down. This made me feel like an idiot.
While driving on the freeway (highway) to the airport my car shut down and steering was tough and I had to pull on the side of the highway. Mind you I have two little kids in the back and thankfully the car starts up again after I'm able to safely park it.
If I were to pull out into the street and my car decides to stall and another car or Semi truck comes along, we'd probably be hit pretty bad or be killed. THIS IS A BIG ISSUE. If by chance we get into an accident caused by this stall there is NOTHING that shows it was the cars stalling. My car is also a 2008 and I've only had it for 3 years. The dealership and GMC have been great on the phone and in person to deal with, BUT the problem still lies there and I'm hoping something happens to fix it or possibly change everything in the car. Otherwise I'll have to get another car that I can't afford and I've almost paid off my car.
Have your concerns been addressed and resolved?
Christina
GM Customer Service
I'm sorry to hear about the concerns you're having with your Acadia. Please feel free to message me your VIN, mileage, involved dealer and contact information so I can look into this further for you.
Thanks,
Laura
GM Customer Service
Tricia, GM Customer Service.
I had dealt with this issue over 2 months...with no resolution.
1st visit: check engine light on - first dealer said, "oh...false call" and cleared the notification.
2nd visit: check engine light on - 2nd dealer said, "oh...don't know what this light is about...must call Detroit...here is a loaner car for the weekend.." Come back on Monday to tell me that it is a timing chain issue...but they were not certified to deal with it. Informed that when light comes on again - take it to dealer #3.
3rd visit: less than one week later - check engine light on again: Dealer 3 says, "GMC requires fuel injection service fist...then wait until check engine light comes on again...then we can fix the REAL timing chain problem."
4th visit: 2 weeks later - check engine light on again. Dealer 3 works on it for 3 days - pulls engine and replaces 3 timing chains. Pick it up.
5th visit: Less than 2 1/2 miles from the dealer - the check engine light comes on again. Take it back immediately. Informed that it was just a false sensor. Adjusted.
Engine stalled on the way out from 5th visit. Ugh.
Day after 5th visit - check engine light is on again. Same day - traded car in for a Honda Pilot.
2 days - happy with Honda Pilot. Receive letter from GMC.
"Oh...btw...we have some timing chain issues that appear to be caused by certain driving conditions and going too long between oil changes...so bring your vehicle in and we will 1) modify the sensor (that you have a problem with your timing chain to not come on any more); and 2) tell your vehicle to change your oil more often."
I never went longer than 5,000 miles between oil changes. Used the recommended synthetic blend oil. I rode mostly highway miles - flat. Never towed with the vehicle. Seriously...WHAT driving conditions. GMC - you have a problem with this engine. Fess up and fix it already!!!
Buyer beware.
The service personnel have been long on politeness but short on solutions. This is kind of a deal breaker in Houston as you arrive at your destination drenched in sweat. Has anyone experience similar problems?
Although GMC replaced this under warranty, this is the first transmission I have had in a car I have used for businees since 1974 that has failed. I think the next think to go is the steering wheel pump as it is whining very loudly. I know that the power steering has been an issue from the very beginning an it is a shame that GMC has not offered a Warranty fix. The dealer says that there is nothing he can do about the whining and I have to just wait until it fails and have is replaced at my cost.
I am looking at new vehicles and looking at a 2011 or waiting until 2012 Acadia's come out scares me. I like everthing about the vehicle but I just get the sense that GMC does not want to spead R&D money to make it a better vehicle.
The dealer has the option of replacing your pump whether it be goodwill in trying to keep your future business. As to whether GM will warrant the part that is another question. Do you use the dealer service department for maintenance such as changing oil, rotating tires, etc.? If not, I wouldn't expect much help from them.
This bothers me so bad that I am looking to unload it and get something else as this can be dangerous while on the road.
The Acadia was my dream care and I am a single mom with only one child and still decided to go big with the eight passenger seat and higg gas cost because I simply adored this vehicle. The honeymoon is now over.
If you have found the cause or a resolution please post it for me...
Unhappy GMC Acadia owner..... :mad:
My 2008 Acadia did the same thing that yours does, shutting off
while driving... Please read my posts in this forum, #114 and #715
for more info.
My mechanic found that it was a "loose positive cable
into the fuse block". Once they fixed that, I have had no problems with
my Acadia (knock wood)... Now it rides like a dream..
Please ask your mechanic to look into that, it may solve your problem
finally...
cheers,
Have you spoke with customer assistance? What is your VIN?
Christina
GM Customer Service
I have not talked with a GM person. I have worked only with my dealer, Summers Motors in Marietta, Ohio.
You can respond directly to dale.selan@itt.com if you want to pursue this outside of the forum.
Thanks for showing an interest.
Dale Selan
Can you please email me directly with your Edmunds user name, complete contact information, VIN, current mileage, and involved dealer?
Christina
GM Customer Service
I have a 2007 I bought new and the transmission went out 2 weeks ago (in pieces) and GM fixed it under warranty since I had only 93,000 miles and less then 5 years.
Then just last week the same thing happened again so I just had my car checked yesterday at a different dealer than the one in January and numerous times they came out saying the computer was not getting a code for that problem at all and they could not figure it out.
Then the last time out to me they state that the "Timing chains need replaced and it will cost me 2,859.00 because I am just out of warranty by 2,000 miles.. REALLY??? The dealer that did the work in January and ONstar did not feel it was important to fix it 4 -6 months ago when it would have been under warranty?? Plus the fact the labor is just as much as the parts does not make me a happy customer at all!!!
I really like my Acadia but putting almost 3,000 into is not something I want to do especially after reading about others having the same problem with this model of Acadia. I am thinking I will just trade it in on a FORD Explorer.. I really feel that GMC knows there has problems with these timing chains for some time and have just been quite about it and expect all of us to pay for the mistakes.
I would like to set up a case with GM Customer Assistance. Could you please send me your VIN, current mileage, full name, address and best contact number for our records sent to me in an email?
Thank you,
Caron, GM Customer Service
I apologize for the issues you are having with your vehicle. I have documented your concerns and will be passing them along. If you ever have any questions or concerns please feel free to contact GM Customer Assistance directly.
Thank you,
Caron, GM Customer Service
Thanks
Rachel Bahnsen
Edmunds Price Checker
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Edmunds Moderator
I apologize for your frustration. When you spoke with Customer Assistance did they set up a case for you? If so, what it your case number?
Christina
GM Customer Service
What is your case number? I would like to look into this further for you.
Christina
GM Customer Service
So now I'm stuck with a vehicle causing me MORE problems than the Envoy that I had before with 130,000 miles on it! So much for wanting a new"er" vehicle. If I would have read these forums BEFORE purchasing I would have found something else.
I apologize for your frustrations. What is your case number? I would like to look into this further for you.
Christina
GM Customer Service
We can understand and apologize for your frustrations. Have you spoken to Customer Assistance regarding this concern? We would like to look into this further for you. Please feel free to contact us by email with more information including your name, address, phone number, VIN and current mileage. Thank you in advance.
Tricia, GM Customer Service.
Thank you for setting up a case number for me, but bottom line is that it did not help one bit.
I am stuck paying for 2800.00 worth of repairs hoping it will fix the problem, but as stated by the dealership the codes in the history show an electrical problem and now they are showing a Cam sensor problem associated with the timing chains..although my service battery system light came on again Monday as I drove to work with the lights turning dimmer and dimmer as I drove at 4 am.
MAKES NO SENSE TO ME that GM will not stand behind their vehicle especially when more than one of us are having problems after 100,000 miles so they have forced me to make the decision to never buy another GM car since they will not stand behind it after 100,000 miles.
Again thank you for your time but your district specialist and field team are a BIG JOKE and want to help no one and just suck money out of me, so I will be trading this vehicle in on a new FORD EXPLORER!!!!
Rachel Bahnsen
I wanted to let you know that we are researching your case. Someone may not be able to get back to you until after the holiday weekend. Have a great weekend!
Thank you,
Caron, GM Customer Service
and I will buy a Ford product and support that purchase.
Since you are involved with customer service, could you please send me your case number? I would like to look further into the situation.
Thank you,
Caron, GM Customer Service
You stated your vehicle has been in the shop 5 times for the same issues. Has the transmission problem been taken care of?
Thank you,
Caron, GM Customer Service
Thank you for the reply... Well here is another one to add to my case..
As I was driving in the rain Saturday morning with my children and grand daughter in my Acadia, besides the usual sound of squeaking belts which I had the dealer look at a long time ago and told me there was nothing wrong with the belts.
I went to follow the curve and my steering locked up for about 3-5 seconds almost causing me to go off the road into the ditch... NOT A HAPPY PERSON was I... I was actually scared to even drive it after that but was on the highway and didn't want to stop on the side of the road with the kids.
Things keep getting worse and worse with this vehicle, everytime I start it now, it sounds like it doesnt want too.
Please tell me GMC is this all related to the timing chains?? If so and I do fix this vehicle speinding $2800.00 are you going to promise me it will run like it did when I first got my Acadia??? Just wondering since the district rep told me the old codes stored in my car where electrical problems, but now they are not.
Thanks for your time
Rachel Bahnsen
It stayed at the dealership for two weeks, us and them in a Mexican standoff. The time period had lapsed for the lemon law and this was a lease. They said it would probably take a year to settle and by then the lease would be up, and I would still have no car that was drivable, and as GM had not identified this as a recall, it would not be easy to win. This was also when GM bankrupted.
So, we bit the bullet, broke the lease and bought a Terrain. I love it. Had it two years and have had no problems at all. Pretty good for first year model. Have been reading these posts since giving back my Acadia. Doesn't look like much has changes
So did GM assist you financially with breaking the lease? Most of their leases were through GMAC. The cost of breaking a lease is usually the cost to pay the lease over it's normal term.
I apologize for the issues you are having. I did look over the case and seen that you did mention this to the agent. Everything has been documented. I will keep an eye on the status of the case as well.
Thank you,
Caron, GM Customer Service
I have had repeated problems with my Acadia 2010. Every 4000 miles it breaks down.
Right around 4000 miles the car engine started misfiring. Had power issues so had to have it towed. Transmission coil replaced.
8000 miles. Car jerks and dies in the road after making really loud engine noises. Had it towed. Two catalytic converters replaced. One disintegrated in the car. Supposedly these things last 100,000 miles???
12000 miles transmission slipping. Car revs really high but no power. They told me the slipping was due to computer. Reprogrammed comptuer.
16000 miles car completely loses power. Had to floor it to keep moving at speed on the highway. After turned car off and back on it worked OK for me to get to the dealer but the engine light was on. Also air bag light had been on intermittently and now is on all the time. Dealer is looking at it now but I have a feeling whatever fix they have it won't work.
Tell the guys at the dealer that I have a lemon. They say if you want to buy a new car today we can trade it in. Yeah thanks. I have to lose money to get rid of your hunk of junk. They said I probably wouldn't have a case for a lemon law. Isn't your car losing power four different times qualify as a safety hazard?
Anyone have the lemon law work for them?
Laura
Lemon laws can be pretty strict about how you can qualify, but you may have a failure of warranty claim if you don't meet the lemon law requirements.