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2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2014 Malibu 2LT, 2015 Cruze 2LT,
I'm just a simple man......
By now I've learned to ask for specifics when given orders -errr I mean instructions.
2014 Malibu 2LT, 2015 Cruze 2LT,
Maybe it's me. But, if I write a check with 5 numbers before the decimal point, I'm expecting it to work as designed with a minimum of fuss. I am buying what I believe should be a safe and convenient mode of transportation. I believe that's what the car company advertises they provide....AT MINIMUM.
Dealers make a big deal that no one knows your car better than they do. They say exactly that. So, they urge you to have them do all your service because they are specifically trained to service your car.
Let me quote one of the servicing dealer's posts on a service ticket....
"Customer states power steering intermitently fails and stutters. Car intermittently stalls. No data codes found. Service technician found vehicle performing as designed. Found pic6012 (don't know what that is) which states this is a normal condition..."
This is after the same dealer said they got a code to replace the power steering unit a week earlier. Which is it? Is it a normal condition that gives a code? Is it normal for the power steering to intermitently go out?
Dealer states something similar for the stalling. Now, there's a left front suspension grind. CUE has quit recognizing ANY voice commands.
Cadillac says they're concerned. But, every time I've taken it to the dealer, or complained to Cadillac Customer Service, I'm given lip service about how they want me to be satisfied, but never provide anything remotely resembling customer service.
Clearly, none of this qualifies as safe or convenient transportation.
I've given them multiple opprotinities to fix these issues. They've failed each and every time. They're now in stall mode.
Time's up. I don't have any mroe opportunities to give for them to disappoint me....AGAIIN!
This has nothing to do with anyone else's car. This shows me the kind of company I've been dealing with. Once the sale is made, and everything goes smoothly, they like their customers. Anything goes sideways? Good luck!
2013 LX 570 2016 LS 460
Yet the same company replaced your gray CTS unprompted from what I understand, without you even having to make the request to do so. Something has changed in the interim.
2017 Cadillac ATS Performance Premium 3.6
Still, more than one dealer has fallen down. Not that I care, but I'm assuming Cadillac hasn't supported them very well (and me, not at all).
I don't care about going to a local media outlet. I just want them to give me my money back and they can have their car back.
My sister had a problematic New Beetle in '00 and kept it for maybe ten years. Power windows were awful, as was her local dealer up in NW Virginia. Someone at VW must have yelled at the dealer or they changed management because around year 7, they fixed a bunch of stuff and didn't charge her much. She liked the car but still isn't sure she's ready to go back to a VW.
But you're right, a good dealer can make owning a lemon tolerable.
2017 Cadillac ATS Performance Premium 3.6
VW is surrounde by many cars that are considered more reliable, such as Suburu. Maybe rumors become reality, because Hyundai is actually lower on the chart than VW. And, look at Chrysler, Volvo and Jeep!
I did notice Buick was #2 from the top and Cadillac #4. Maybe Cadillac thinks if they don't see or hear a complaint it won't be counted. Rover was at the bottom but that position is now held by Fiat. Lexus is #1.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I am not surprised that Buick is so highly ranked. In five years I've only had two minor issues with my LaCrosse and one inconsequential issue with our 2014 Encore. The Encore came with two free years of service and the dealership experience is exceptional...not sure even Lexus can do better.
As to our 2008 Malibu, the dealer and service experiences were great but the car had a few issues with the AC and Power Steering. Despite these demerits the car started on the first turn of the key every time. In the six years and 63k miles that we owned it we never had to replace the batteries, tires or brakes. Other than a few replacement sets of wiper blades maintenance cost was negligible.
JD POWERS RELIABILITY SURVEY
You can just flip thru and see the winner in each category.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2024 Genesis G90 Super-Charger
He has 50,000 miles and has had no issues. Dealer experience has been fine (he did complain about his Infiniti experience, but that was trying to buy one).
So now my VW reliability score is tied, one to one. Take that, Mr. Power.
2014 Malibu 2LT, 2015 Cruze 2LT,
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
The one dealer body that I think is almost uniformly mediocre-at best-is Vollswagen; I mentioned on another board that I believed that VWoA must actually penalize excellent dealers and reward the ones that are just absolutely hopeless.
Cadillac? The one near me is in the same dealer group as the BMW dealer. A good friend is a dyed in the wool GM fan, owning a Chevy truck and a '55 Chevy street machine. He bought two CTS sedans and both had several minor problems that the dealer seemed to be helpless to fix, so now there is a Lexus in his driveway. Me. I think the Cadillac brand is being let down by their dealer body and their customer service bureaucracy.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
So, I don't hate GM. I think their service poilicies need some serious work. And, clearly some of thier parts need to be better vetted. Thing of it is, the platform is highly touted. Stalling I just don't know what causes that. I could guess but that's all it would be. Steering? Clearly they have some sort of glitch that they have no idea where to look. Suspension? There's got to be a run of bad front suspension parts, is all I can think of. I unfortunately got my fill of those bad parts.
CUE is weird. It was working pretty well, then all of a sudden wouldn't recognize that I was using it, and got slow as mollases in January, seemingly over night. NOthing changed in the car. Same phone as I had before.
It just has too many problems for a car to have all at once. Too bad. They could have had a convert from foreign marks. Instead, they drove me away. It's never good when a company that sells what they proclaim is the "standard of the world" and they chooses to fight with their customer base over their faulty products.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Farmer? It has been a while since I recall seeing him. Hopefully just busy with the farming and bus driving.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I saw a few TLXs recently. I really like those, and love the interior. One of those might be my next car in 2.5 years. Or, maybe not.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2014 Malibu 2LT, 2015 Cruze 2LT,
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
My daughter is fine and now I have a body guy who will do the work for less than what the insurance company is willing to pay me as a total that I keep. What the hell is their problem that they have to list it as a total? The car is fine other than bent sheet metal and a broken lens. We'll see what this means in terms of what they'll insure it for. I'm inviting them to inspect it when its done and justify the total. rb - maybe they want to hear from a judge. I know. Wrong state.
Meanwhile, I take the Mazda up to show off ot my buddy up in Wappingers Falls, NY. He waxes it and has it looking brand new. On the way home, four miles before I'm going to get off the Thruway they are coning off the left lane. I'm nicely in the right lane. This big tractor trailer comes in off the shoulder and his rear wheel takes out my right side mirror, leaves rubber marks on the side, and forces me into the cones which scratch a bit of the left side. It sounds a lot worse than it is and I'm fine after I had an hour or so to cool down. It goes in on the 22nd (our 30th anniversary) and should be good as new four days later. On the rubber marks and light scratches they guy actually said "that'll buff right out!" Great body shop so I'm expecting nothing but perfection. The truck never ever stopped. Hit and run.
Good luck with the Camry. if it really is just some sheet metal work (nothing structural) won't matter in the long run.
what the heck year is that? With 200K, I would not even have collision (save a lot on insurance that way with a young driver!). I actually never had comp of collision on my TL, and that I bought at 8 YO with 145K on it. probably was worth getting, since it still had some book value, but I played the odds and won, since I saved a lot of $$ per year, and never had anything that I could have claimed.
your Camry now will have a branded title, so it really seems not worth it for full coverage.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
No more collision on the Camry. It'll cost $3,500 to fix (paid by insurance. Hope to get another two years out of it. If I get one that's ok.
It's been a few months, but I briefly test drove three TLXs...one 4 cyl, one 6 cyl and one with SH AWD. Pretty nice upgrade to my former TL. Suspension and drivetrain feel a class or two above their price. 4 cyl is a little too tame for my tastes, even though most trade rags like the 4 cyl version. 6 cyl feels strong. SH AWD is hard to beat for the price...especially the Tech and Advance versions.
And yes.....reliable.
So, that might be one to look at more closely.
I kinda liked the IS30 when I looked at them. Lexus is at the top of the quality and reliability lists,too.
My sister really likes her Mercedes. Everybody here seems to like theirs. So, maybe take a closer look at a C Class.
The BMW 3 Series equipped the way I would like it is really priced out of what I budget for my cars.
So, we'll see where this ends up.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
"Where to begin? Mike - TURP isn't that big a deal. I just had it done Friday for an enlarged prostate that was driving me crazy. There is the unfortunate part of spending a day with a catheter up where you'd rather not have it but the last thing I would have done is pull it out! When the nurse did that it was no big deal. I'm back home and other than no lifting over 10 pounds and generally lie around for the next four weeks no biggie. I think I can handle that."
I had one done 20 years ago and it was not a fun procedure, however we are dealing with a 92 year old man who has pulled his foley out three or four times now and suffers from dementia as well as some horrific pain from that fall he took in the hospital - 3 broken ribs and a "black and blue" left thigh as well as shoulder pain and back pain.
So there is a lot more risk here. Going under general anesthetic can be dangerous to someone in his condition. I will know more Wednesday morning when I see his regular urologist.
I am all alone again with this burden - my brother had to return to northern Florida yesterday after being here 2 days. Hopefully he will be back before the surgery on Thursday. If not, I'll deal with it. I spend 8-10 hours a day at his bedside to make sure he eats and is comfortable.
Thanks again for your prayers and support - they are very much appreciated.
2024 Genesis G90 Super-Charger
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Nursed it back to my garage. Missed my flight. Going to have to get a rental in a few minutes.
And it continues.......
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
(btw, my Mom is 93 and her biggest complaint is that her eyes are so bad she can't read anymore. She's got plenty of other issues, but is doing pretty good overall. Must have been the 50 years of smoking!).
In my comedy movie you have the car towed in and the mechanics are three monkeys - see no evil, hear no evil, speak no evil.
I still don't see why you don't leave the car with them. They can start it and use it and try to fix it. If they can't fix it after all this time then it makes your case stronger. If it is in your garage it isn't advancing your case, it is static.
I just checked TLX on Edmunds. They say it is good but rank it as number 4 in it's category, CTS is #1! You did mention a C Class as a possibility. I love my Mercedes and touch wood, no problems so far, but I would wonder why the C Class is high on the list of trade-ins after one year. I don't understand it, but would like to know why. Just threw it in there to think about.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The 2014 CTS has ZF electric power steering. There is no pumping load on the engine with that.
2017 Cadillac ATS Performance Premium 3.6
It was melon yellow with a bright blue interior.
Sometime in February, I had a flat tire. I called OnStar and they towed my Buick to the dealer. No towing charge except I had to pay for a replacement tire. Again, it appears that your relationship with GM and your dealership is adversarial and toxic and no offers of help is good enough for you.
That reminds me of @e_net_rider, a guy in one of the Buick forums who went out his way to trash GM. He claimed he had issues with his Malibu and after some negotiations they bought back his Malibu. Next, he purchased a LaCrosse, and again he had phantom complaints which resulted in GM buying back the LaCrosse.
Don't know if it is "buyer's remorse" but anything short of you getting your money back would be unsatisfactory.
I agree. If I would have experienced the recent issue that GG did, I would have had the car towed to the dealer, and had them keep it until "fixed". If all of a sudden a code showed up, that could take care of the problem. If still not fixed, it makes his case against them stronger. Why don't they just take it out for a drive? It seems like the car's problems are occurring more often. When the service people experience the issues there's no way they can say, "cannot duplicate the problem".
He was out quick enough that I couldn't get the plate and no company name on the back. The cop that stops is less than useless. All he wanted was me back on the road. Handed me a report to fill out if I wanted. Much to my surprise afterward his name isn't even on it. Strikes me that there's no sense reporting it except to the insurance company and they're already on board.
Too bad you didn't get the plate number.
Or one of those dash cams!
What a thing to happen. Fezo, don't bother buying a lottery ticket for this week.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Doesn't really seem like they are trying to help GG though. Their paltry offers would be fine at a Chevy/Ford/Hyundai dealer, but for the "standard of the world" this falls way short.
I still say GM Corp is at fault too, probably even more than the dealer. They should be working to solve the problem too, they are the one's who designed the car and are backing the warranty. The dealer may be incompetent, but GM is ultimately finally responsible for getting the car fixed.
In the case of our Audi the dealer gave us 50% off parts, 10% off labor which is about all they could really do, they tried to get more out of Audi Corporate but couldn't. In this case, the dealer doesn't want to be out money GM won't compensate them for, and GM doesn't want to fix a car that doesn't register a code.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Considering how often it craps out, boggles the mind as to why they just did not offer to have the SM drive it for a few days. Would pretty much answer the reality question!
I think the fully well believe it is dying, but know they can't figure out why, hence no desire to have it happen on their watch, hence the stonewalling.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I reached out to the dealer via email last week because they had what we were looking for and had a reputation for being a very aggressive dealer here in the PNW for pricing. I pulled a GG and submitted my offer to the Internet Sales Manager outlining what I was looking for on trade and on the new car and told them if they met the offer, I'd put a deposit down right away and come close that evening. It was a skinny deal, no question, but not out of line given the incentives that were available.
After some back and forth clarification of a couple points, the dealer told me that everything looked good and to call in a deposit and submit a credit check for Mazda Finance. No problem, right? The only thing I wanted back was a confirmation deal sheet just putting everything on their paperwork and outlining what I would need to bring with to signing (I decided to do tags and first month at signing). Suddenly they needed to wait for a lease manager who was off to come in two days later to provide that. Then, my sales guy goes on his weekend but insists we're still good, the numbers are fine, and to submit the credit check. I'm obviously skeptical.
After radio silence for almost 48 hours with the exception of my sales guy checking in to tell me everything is still OK, they call me to tell me they "misread" my sales price for the new car and that we were $100/month apart on the lease numbers, but that if I came in maybe "we could work something out".
Suffice to say, I did not go in and the CC remains in my driveway. I realize there are a lot of people out there who waste time and are not actually interested in buying a car, but I'm not sure I could have been any more clear how serious of a buyer I was. I can't think of many industries where you get to agree, in writing, to a deal and then get to back away from it with a "sorry"...
No follow-up from upper management or anything, either, apologizing for the misunderstanding.