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Are you still experiencing problems with your vehicle? Please keep us updated.
Thank you,
Caron, GM Customer Service
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I contacted the email listed with gmcustsvc, and wrote them an essay describing this whole ordeal. I'll post here if I get any results.
After contacting GMCustServ, I opened a case with GM, and they have offered me a 2 year/30K mile extended warranty on the engine and related parts. I am told that the warranty will be effective from the date that I get the truck back from the shop.
I received a general misfire error and took it back to the dealership where purchased and all they did was reset it. I replaced the spark plugs, cylinoids and wires and still the light off and on.
Yesterday I took the truck into a different dealership and after an entire day I have been informed that the problem is a cracked valve seat causing a misfire in cylinder 3 and they need to replace the cylinder head....UGH $2,800.00 to do this? Well, obviously this cannot be afforded. After reading the numerous discussions from others, I am looking to see if there is anything about a Recall on these engines?
I apologize for your frustrations. Can you please email me your VIN? I would be happy to look into recall information for you.
Christina
GM Customer Service
It used to be and issue that would maybe happen once or twice a month and then be fine all other starts... but this week it is every morning not starting, but everything still tests OK. Does anyone know of recall or a solution for this no-start phantom phenomenon???
I apologize for the problems you are experiencing with your vehicle. I would be happy to see if your vehicle has a recall. Please email me your VIN.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I usually get kissed when I get SCREWED!!!!
Thanks GM! Love you to!
So now i have a new truck not many miles on it BUT this is the SECOND time GM has had to buy back a veh. from me because of the PISS POOR Quality from GM. They bought back a Envoy from me but didn't want to but the dam thing wouldn't crank to get it off the lot they had that veh. 6 mon. Electrical problems Never did find BUT didn't want to fix
So I'm here today to inform all that i have bought my last GOVERMENT MOTORS VEH.
I apologize for your frustrations. Can you please email me your VIN, current mileage and involved dealer? I look forward to your response.
Christina
GM Customer Service
I apologize for your frustrations. Have you spoke with Customer Assistance? Has your dealer involved Technical Assistance? Can you please send me your VIN? I look forward to your response.
Christina
GM Customer Service
Were you planning on having the vehicle diagnosed by a GM dealership? Please keep me posted.
Thank you,
Caron, GM Customer Service
The dash indicator light illuminates as well as ticks. It will flash and tick as rapidly as the brake pedal is depressed, and will stay illuminated as long as the brake is held. When the the right turn signal is engaged, depressing the brake causes the right turn signal to stop ticking, although it flashes normally. When the left signal is engaged, irregular symptoms ranging from normal function to erratic ticking to fast flash and ticking occur. Interestingly, the outside front and rear flashers function correctly.
Presumably, there's a short causing the problem. I believe it might be a faulty trailer harness loom, although, I'm currently experiencing other electrical issues with this truck such as a fuel cap warning, engine light warning illumination (with no code) ABS brake warning and no-start phantoms. My ABS brakes have not functioned for 3 years even after spending over $1,000 to have them fixed. With a history of electrical problems I've had with this truck, it's never a surprise when something electronic goes a muck, only a mystery. It could be the computing systems on these trucks are defective as I've had regular electrical problems since the day I bought it.
I appreciate any suggestions that will help minimize the damage. I can't afford to let the dealer play a guessing game with the meter running as I've previously experienced with my never repaired ABS braking system.
Thank you, from a life-long GM loyalist who will most likely never buy another.
I took my canyon back to GM, they said; they used a pressure water wash.. ok, sure.. cuz they give you a car wash with every thing they do.. if they just pop your hood and hmm over it. the Leak came from: the light seal over the bed of the truck.. cargo light. so it was not covered the cutout completly.. when it was raining I sat in my tuck to find the leak.. now... did they do that.. I ordered them to replace all my carpet.. what grief: they scratched my truck.. i had to take it back in.. they didn't put the bolts back on the seats .. I still feel my seats going back at take take off.. from a stop sigh... what do they wait for till i go out the front window?
and the matting/carpet they put in was for another model.. GM SUCKS! THAT'S ALL I CAN SAY
I HAVE DONE A TUNE UPS EVERY 3 YEARS.. OIL CHANGES EVERY 4,000 MILES, NEW BATTERY AT 6,000 MILES, WATER PUMP AT 70,000 MILES. THE CATI CONVERTER WENT OUT AT 70,000 MILES, I INSTALL NEW BRAKES EVERY YEAR NOW... EVERY 2-3 YEARS, I'VE TAKEN MY DOOR PANEL TO FIX THE WINDOW.. AND TO FIX TO REPAIR MY WINDOW REGULATOR.. WHICH WAS NOT WORKING RIGHT WHEN I BOUGHT THE TRUCK.. (THEM NOT WANTING TO FIX OR REPAIR IT RIGHT) DO IT YOURSELF... , I HAD THE HEATER SMOKING... DO IT MYSELF.. THEY COULDN'T FIND THE PROBLEM? I PULLED THE 3 PIN OUT OF THE CONNECTOR...I'M THINKING NEW STARTER, NEW SOMETHING... THIS STOP AND CROSS YOUR FINGERS.. PRAYING FOR IT TO START.. CALLING TOW AT TIME OF PROBLEM.. WHILE IN THE PROCESS OF TRYING TO START MY TRUCK.. IT HAS ALL THE BELLS AND WHISTLES.. JUST DON'T START/RUN LIKE IT LOOKS.
Best,
Sarah
GM Customer Service
Here is another one. The truck just doesn't go forward on D, I'm able to go forward only in 1 and 2. I didn't try 3, reverse is fine. What could be? broken transmission??, Should be that covered by the Performance First extended warranty sold by the dealer when I purchase the truck???
Every time something happens Dealer just said that is not covered but it's like a favor to me that they take care of it.
Here is another one. The truck just doesn't go forward on D, I'm able to go forward only in 1 and 2. I didn't try 3, reverse is fine. What could be? broken transmission??, Should be that covered by the Performance First extended warranty sold by the dealer when I purchase the truck???
Every time something happens Dealer just said that is not covered but it's like a favor to me that they take care of it.
I just drop last saturday the truck on the dealer, let's see what they say tomorrow, I have the Performance First Premium Coverage, I don't have a car for this week, hopefully they will cover a rent car as promissed on the extended warranty!!!
How did the dealership visit go for you?
Best,
Sarah
GM Customer Service
Thuesday morning, I went to the Dealer to make sure all the information I have was right. Service Department just said that they were waiting for the "adjuster", who could be there in the next 48 Hrs, but how PF doesn't work Wednesday and Friday, this guy could show up until Monday.
I said ok, give me the number and I will call PF to see what's going on this claim.
I called PF and they said that it was not decided yet if the adjuster needs to go or not, and they were waiting for the "diagnostics and estimate of the repairs needed". So I called back to the Dealer left 3 messages, and around 3 pm somebody call me saying that they just send the "diagnostics and estimate of the repairs needed" and PF will send now the adjuster.
So, I am this thanksgiving week with no car, no answer and just praying that PF or GM will cover the US$ 2,500 that will cost the repairs.
43K miles on it, purchased in Oct 2006, Performance First Premium Extended Warranty.
Please keep in touch, either here or by email. Do you have a Service Request number on this so I can keep track of how things are progressing?
Best,
Sarah
GM Customer Service
Took it back to the dealer, and they replaced a solenoid, or something like that, in the evap system. Seems to me, I recall them telling me that there was a factory service bulletin on this part...
If we can be of any assistance, either in working with a dealership towards diagnosing this or by looking into any warranty/recall information available on your vehicle, please email us with more information (including the last 8 digits of your VIN).
All the best,
Sarah
GM Customer Service
I've also have a faulty ABS break system which hasn't functioned properly since the second year I owned the truck. I replaced the right hub bearing assembly once and ABS sensor twice ($600.00) but it didn't fix the problem.
I also experience no start problems that have been occurring irregularly for 4-5 years. When the truck doesn't start, I simply wait 15 minutes, then it starts. The truck has been into the dealer twice (once for 2 weeks) for this problem, though they have never found a code or diagnosed the issue.
Any suggestions? Does GM have any answers for the electrical problems that I continue to experience with my truck?
Thanks for posting. We can look further into this for you - please send us an email with your name/username and the last 8 digits of your VIN and we can start by checking to see if there are any open recalls on your vehicle.
All the best,
Sarah
GM Customer Service
Criswell, Gaithersburg, MD. Customer No. 292272, RO No. 56904.
One of the fans
http://www.obd-codes.com/trouble_codes/