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Comments
You look like you got first place on space invaders. It looks like a fun game. Do you know how youi are getting points. Is it a point for each question you answer?
What ever you are doing you 're in first place. Keep up the good work.
GP
My most amusing posts have been removed and there is heavy policing going on there. It makes me sad. I don't even think I'm going to win anything. We'll see.
-moo
Yeah I figured it out. I answered one question about AWD and VDC on a Murano and got 582 points. In the last half hour i have answered another 4 questions. I had to add some info to a couple of yours that missed. One lady needed snow tires, ROof rail questions and one more I forget.
Moo,
I sent you a email to your carspace page did you get it. I figured out how to work that today also.
Pretty slow today.
GP
-moo
Did we seed the system with questions? Of course! You never open a new community feature with no content. However, your comment about 'only 5 users' is completely without merit or fact. We've had hundreds of users since we launched (which was before we provided the links to people here in Forums). All of the seed questions were from REAL people out of our customer support area that were input. The questions coming in over the past few days - all from new registrants to the site and people who asked in Forums and didn't get an answer and tried in Answers.
You are the only one who has had comments and a question removed. Why? Because they were off-topic (how do I stop arguing with my wife??) or where you were trying to be funny and simply wasted another person's time by not providing them with an answer but some goofball comment . It isn't that the comment wasn't funny, just not in the right venue or courteous. (Personlly I found the carrier pigeon comment funny)
I'll put it in your terms... I make an appointment to test drive a car with you. You go through the hoops, change your schedule and make sure the car is there for me when I arrive. I get there and say "just kidding". Boy, what a waste of your time.
The same thing goes for someone who took the time to ask a legitimate question. They registered. They asked the question. They get the email alert saying an answer is waiting for them. They click. Just kidding. Not a great experience.
Which is really too bad because when you are helpful your responses both here and in Answers have been wonderful.
So now I'm off-topic here and will apologize to those regulars expecting to read "Stories from the Sales Frontlines."
Any further question on this can be emailed to me and I'll be happy to address.
Cheers and hope you all have a happy and prosperous 2008.
I think you're off topic and bucking for a record of dubious distinction. :P
tidester, host
SUVs and Smart Shopper
GP
Not that I have the time to go look!
:shades:
He checks inventory and we're out of stock but can order for next day delivery. He quotes them a price and Selena goes "But Victor said we get 10% off!" and Mike goes "And he is correct, so with the 10% off it comes to $xxxx.xx including tax. I can order it today and it will be here Friday morning." he replies.
Both J and Selena look at each other and she pulls out her credit card and pays for the item. I walk them out to their new truck as I ask little J if he likes his new truck. He gives me a big ol smile and shakes his head in the affirmative. Great people! We are very fortunate to have two outstanding Navy folks serving our country.
:shades:
Mack
Scroll up to the top of this page where you will find questions and answers. Click it and you'll see. Moo allegedley crossed some lines with his answers but you have to check it out.
GP
Since you put it in perspective, I completely agree with you. My apologies for screwing with people who actually have real questions. That wasn't my intent. My intent was to poke fun at the guys who were obviously seeds and try and inject a little humor in some of the posts.
Perhaps there's a middle ground? If I post something with a little humor and still answer the question correctly, can I have that left?
At any rate, back to our originally scheduled programming.
Sorry, Sylvia! :P
-moo
Edit: If nothing else, at least I got more traffic directed there! That's looking at things like the glass is half full!
-moo
The horror!!!
My new year's resolution is to be good. That way I'll actually get some presents next year. I'll start here. :surprise:
-moo
Always good to hear about happy customers and happy deals!
-moo
"Imports ARE superior"
I'm ROCKING to LED Zeppelin right now! Have my headphones on and just groovin' baby! Thank God for rock and roll! On with the story.
This happened yesterday also right after the Navy couple took delivery of their truck.
It was about 3pm and I was ready to go home.
I walked over to the receptionist to clock out and another couple no kid this time were asking all sorts of questions. Our receptionist asked them if they wanted a salesperson to help them and the woman replied that they had already purchased a vehicle and they were here to pick it up.
We found out the salesperson was not in and I called him on my cell phone to find out where the vehicle was at and get the customers on their way.
Well my buddy did not answer the phone so I left him a message and briefly told him in so many words that he had a customer in the showroom looking to pick up a vehicle they had contracted for in December 17th and to call me back ASAP to get their vehicle delivered. He never called me back. Meantime the woman is complaining to the receptionist that the salesperson in question was very accommodating while selling the vehicle but was unreachable and unresponsive after the sale. She was not a happy camper.
I volunteered to look for their vehicle and find out what else needed to be done. I went to the GSM and informed him of the situation. I gave him the customers name and he pulls up the deal in the computer and gives me the stock number for the vehicle. I get the spare keys which luckily were still in the owner's packet office and I head out to look for the vehicle.
Before I head out I ask them what color the truck is and they tell me it's a black SUV which we were to install leather, a cd changer, dual climate control, etc, and it would be "just like a Limited" as their sales person put it. "He told you that? An SR5 is going to be just like the limited when we get done with it?" I was not surprised at all. This colleague of ours is known for stretching the truth quite a bit. I tell them I will be back in a few minutes and to sit tight. The woman is very upset since no one has returned her phone calls and it's been over two weeks and they don't know anything about the vehicle.
I head out to the back lot and find the vehicle right away. As I open the door I noticed that aftermarket leather was put in but no seat heater, no cd changer, and of course no dual climate control since that is only a factory feature and only on the limited. I get on the phone and call the GSM. "
Hey man, I found the vehicle. It has leather but that's about it. And the leather they put in doesn't look that great either. I'm going to show the vehicle to the customer and see what they think. Have you got a hold of Frank yet?" I ask. "No, I left him a voice mail."
I go back into the showroom and bring the customers to look at the SUV. She looks at the leather and says "That's not what we wanted.
continued on next post...
That's a nice way of puttng it mac, but let's face it... the guy is a liar.
But, he sells a lot of cars so management lets it slide... right?
Frank knew what was coming down, nice of him to let someone else take the heat. :lemon:
-moo
"So tell me, why didn't you go with a Limited to begin with?" I ask them.
She tells me that's what they came in looking for but Frank switched them to an SR5 07 which had a rebate plus he told them it would be just like a Limited except for the power driver and passenger seats. (Boy did he BS them!) I was starting to get as angry as they were.
We drive around the lot in the "[non-permissible content removed] unit" even though she hates it and thinks I'm just stalling to see if they will take the vehicle. "No, I want to look around the lot for a Limited and see if we can work you a similar deal." I tell her. I find one that has just come in. It has 2 miles on the odo and has not been PDI'd yet and no state inspection sticker on it either. We get off the SR5 and walk over to the Limited. I open it up and she smiles and says: "This is exactly what we were looking for." I look at her and tell her the payments are going to be higher than the $470.00 they are on now as there is a huge difference in price and this one is an 08 which has no incentives on it.
Seems like Franky put them on a 5 year lease and promised all the extra features. Needless to say they don't want to hear about Franky at all. :mad:
We get back in the showroom and I go to the GSM and tell him I found a Limited that they liked and to work me up the same terms as on the SR5. He tells me there's no incentive on the 08's and their payment is going to be about $50.00 more per month.
I go back to the table and give them the news. The woman is now worse than before. She keeps telling me it's not fair and they got taken advantage of so we should make it up to them. "Look, I'm sorry for all the things you went through with Frank but we are now looking at a real Limited with all the factory features you want. We are basically leasing the vehicle at invoice which is what we pay the factory for it. I don't know what else I can do." I tell her.
She is now in tears and tells me she is not going to pay $520.00 per month on this vehicle and that we should take another 2k off the price to get the payments lower than $500.00. I go to the GSM and he's been watching the whole seen and tells me the best thing to do is to send them home and call them in the morning after they have cooled down. He calls the GM and explains the situation to him and tells me to get with him in the morning to see if he's willing to lose 2k on an 08 to make these customers happy.
I go back and tell the customers what I've just been told and tell them I will call them in the morning to see what we come up with. She asks me if they are still responsible for the other vehicle and I tell her no since they never took delivery of it.............
TO BE CONTINUED...... :shades:
s
So this morning I get up bright and early and go to work. I get there and head straight into the GM's office and he asks me to give him a quick rundown on what's going on with these customers. I tell him in a nutshell that Franky promised them an SR5 that would be like a Limited but it backfired on him. He asks what all has been added to the vehicle and I tell him only the leather but it looks crappy and the lady doesn't want it. He calls the operations center and has them pull the deal folder. It has not gone to DMV so no plates or registration has been issued so he sends me over to pick up the deal folder.
While I'm waiting to pick up the deal folder I get a call from Frank on my cell phone. "Hey Buddy! what's going on.? I'm sorry I didn't call you back yesterday but I was up to my ears in stuff." he tells me. (Right. You were thinking about a way to get out of this mess.) I think to myself. "Where are you?" I ask, "Oh, I'm about 5 minutes from the dealership. I'll be there in a few." he tells me. "Hey, what happened with those customers?" he asks. "I think you know. You told them they were getting a Limited for the price of an SR5 when they saw the vehicle they freaked." I tell him. "Oh no, I got it written down on my notes, they were on vacation for a week and not supposed to pick up the vehicle until the 10th or 11th of this month." he tells me. "Well, I'll see you in a few minutes then." I respond and hang up.
About an hour and 15 minutes later he's in the GM'S office with a yellow pad and the "notes" he supposedly took. I can tell by the pad that he spent the last hour writing to stuff down to make it look like he did ok. The GM asks him why the other stuff hasn't been put on the vehicle if he knew they were going to pick it up later in the week. "Oh, I have an appointment scheduled to have the cd changer put in" he replies. The GM then asks him about the seat heaters, the climate controls, and also the center console was supposed to be done in leather. Franky stumbles and doesn't know what to say. The GM tells him to get out of the office and he will deal with him later.
He opens the deal folder and looks over the paperwork and asks: "Are they in the vehicle now?" he asks, "Nope, they never took delivery." I tell him. "Then we can unwind the deal. There's no way I can get them under $500.00 on this vehicle. Call him and tell him we're sorry but the best we can do is $520.00 and that's stripping the whole deal. We're not making any money but I don't want to lose money either on an 08 Limited." he tells me.
I get on the phone an reach the husband and tell him there's nothing we can do. The payment will be $520.00 "I spent the last hour re-hashing this with my GM and we looked at all angles and we just can't get it any lower without going into the hole and he does not want to do that. You can understand it's a business decision." I explain to him. "Yeah, I understand. But can't they drop the price of the vehicle another two thousand?" he asks. "That's like asking him to lose two thousand dollars. He's not going to do it." I reply. "Well, let me talk it over with my wife after she gets home from work and I'll call you later this evening or tomorrow morning."
"Ok. I'll be waiting for your call." I tell him and hang up. I go back to the GM and tell him we might still have a deal that he's going to talk it over with the wife and let me know what they decide. ,,,,,,,,,,,,,,,,,,,,,,,,,,,,To be Continuado
's
'
In the past, we have had a few people who were sleazy and we didn't put up with them for long.
We have a couple right now that walk the line. they came from other stores with bad habits but they know we run a tight ship.
A 500.00 per month LEASE payment? I think they are on too much car.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
-moo
For what it's worth, Sylvia is one of the hosts who actually cares about these forums as well as the participants. I'd stay on her good side...
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
Why is Frank employed by your dealership?
"Frank, let me tell you something. This is the second set of customers in one month that I've had to get your [non-permissible content removed] out of a sling. You have to stop lying to customers! You are selling a top quality product to a different clientel that you are used to. These people know what they want and want to be treated with respect. Get your [non-permissible content removed] together now! If you don't know something about a vehicle don't make it up. You can ask me anything about these vehicles, I know them like the back of my hand." I tell him :mad: So now he tries to turn the tables on me like he did before with the FJ customer. "Oh the husband is a jerk and so is she. He's a total a-@$%#. They tried to put me together saying they had a lower monthly payment at the other Toyota store. The hell with them, screw 'em!" he exclaims.
"See there's where your problem is, to you all customers are stupid, a-$#@$, etc. You got to stop talking to customers that way and treat them with respect." I tell him, "I'm not discussing this with you anymore. This conversation is over." he tells me.
'No, it's over when I say it's over. Look at your surveys! you are always in the yellow zone. Now look at mine. See the difference.!" so he walks away like a hurt puppy complaining about getting his butt chewed by me.
A few of the salespeople witnessed the event and come over and cheer! One of them says: "Dang Mack, I thought for a minute I was back on the ship getting chewed out by the chief!"
"Sorry guys, but I just had to say something. I'm tired of having to clean up his mess." I tell them.
A few hours later I excuse myself to go to lunch and pick up a prescription of my anti-nausea meds. The pharmacy is a little backed up due to the holidays so I wait in line for about 20 minutes then pick up my script. Since the pharmacy is like 4 miles from my home I go home and eat lunch there. I then head back to the store and the temperature has dropped like a rock, the wind is blowing a chill right through my bones, and there's a small snow flurrie.
I get back in the showroom and Frank waves me over to where he is sitting and he's on the phone.
I look at his computer screen and he has the couple on the 4Runner on the phone and he's talking with the husband. I can't believe this guy! I hear him telling him a sob story and that he just wanted to make sure they got what they wanted, blah, blah, blah. I just turn my back and take a deep breath.
As he hangs up the phone I get back into my [non-permissible content removed] chewing mode. "What are you doing?" I ask. "I was talking to the guy on the 4runner. Trying to make amends." he replies. "It's a little too late for that. You should have made your follow up calls and update status and you wouldn't be in this mess." I tell him. "What's wrong with you man? I thought we were friends." he tells me. "Look, don't call them anymore. Stay out of it. You are out of this deal in case Jason or GM didn't tell you. I'm telling you." I reply. "What! That's messed up! I did all that work for nothing!" he exclaims. "I'm sorry guy, but pissing customers off and over promising and under delivering is not work. Talk to Jason or Rob if you want but they don't want you anywhere near these customers." I respond.
He steams off mad as heck and I get on the phone and talk to the customer not mentioning that I know Frank had called him. I ask if he has talked to his wife and to please let me know what they decide so I can go home at a decent time. He tells me he will let me know tomorrow morning. Says his wife will probably won't go for the extra $50.00 a month. I give it one last shot and go to the "down to the ridiculous" close. "Perry, if you really think about it, it comes down to $1.66 per day. What do you blow a couple of bucks on every day? Coffee at 7-11, maybe soft drinks, you don't smoke do you?" I ask. "No. But I see where you're getting at. I'll see if I can convince her and call you in the morning." he replies. :shades:
Tune in again tomorrow for the exciting conclusion of: A doozy of a story!
Mack
Mack
He did a "lecture" on the new Sequoia which he was totally unprepared for. I saved his butt by giving him all the info I had on the new Sequoia and I did not embarrass him in front of the group. He did it all by himself.
:shades:
He's been on the verge of getting fired a couple of times. He does sell a lot of cars, mostly to other salespersons customers if you get my drift.
Well the Catholic Bible has two books called 1st Maccabees and 2nd Maccabees.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Actually, Sylvia is a bit higher up in the organization. And she would really like us to stay on topic here!
tidester, host
SUVs and Smart Shopper
-moo
Really? I can't find it. I went to the Q & A area a few days ago via a link & answered a question but haven't figured out how to get back.
"Imports are superior"
Yep. It was a "doozy of a story" at Part deux. :shades:
Looks like I was right on target about Frank.
How the heck much will people spend on a gussied up Tacoma anyway?
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Do you mean Moo is a stroke? LOL
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
‘stick’, I’m not directing this response to you because I know you know the answer to this but with all the lurkers I’m told that come here, maybe a new one is trying to figure out your question.
When you want to drive something you can’t otherwise afford you turn to renting (the biz calls it leasing but it’s really renting, because in the end all you have are receipts). First time in, if you have something to trade, it looks like the panacea. You get the big new “look at me” ride and compared to what it would cost to buy, it’s the deal you can’t turn down.
Then you get tired of looking at that once beautiful ride that is now a three year old “beast” (on a five or six year lease) cause the neighbor just got a real beauty sitting in their driveway and you just gotta have one of those too. Maybe even bigger and better. Waa laa, welcome to the world of “Upside Downsville” and, unless you change your ways, it ain’t gonna get any better from here.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
:shades:
link title
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
When I sold I had a good deal made on a used Mustang and the couple wanted to go home and pray on it, a floor manager heard them say that and he poked his head in the office and told the people that they were more then welcome to go home and pray about it but wasn't it gods will that brought them to the dealership in the first place. I think he saw that in a movie, but it worked. It took them about 3 seconds to agree and buy the car.
"Imports are superior"
You copy and paste this or typing it everytime you post?
Just curious.
I have had that twice in 5 years up here in Boston. I believe that would happen more in the Bible Belt states.
Neither of the two people bought. I can't wait for it to happen again so I can use that close...
GP
" Domestics are alright " :P
GP
"Jaguars are best"
This is funny stuff. It just good fun stuff. I don't know how to explain but it makes me chuckle. We should have a "stories from the front line" convention some where. Maybe at Deskmans house or something. You guys crack me up.
GP