Stories from the Sales Frontlines

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  • laurasdadalaurasdada Member Posts: 5,223
    I left my mortgaged to the hilt house in my car that I purchased from a dealer (quite a story there!) to drive to The Razor to watch the Pats play football. Of course, they weren't there. They're in Arizona to win their fourth Super Bowl in seven years, completing the Perfect Season. Or not... :P

    There, it's about all three. Tied up rather simply...

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • chikoochikoo Member Posts: 3,008
    :sick: :confuse:
  • jmonroejmonroe Member Posts: 8,989
    Is this about mortgages or cars or football?

    Hey Captain, I just found your problem; you're easily confused. :shades:

    Tell a car tale and save the board. Just keep in mind, it can be spun to suit our needs. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • greanpea68greanpea68 Member Posts: 1,996
    Toyota is a way superior product than Nissan

    LOL You are the best :shades:

    GP
  • mchappellmchappell Member Posts: 52
    An additional factor is that refinancing puts you back at the beginning of a 15 or 30-year loan where the payment goes 99% toward interest and 1% goes to reducing the obligation

    Banks are flexible enough to give you any term you want, just like a car loan. ;)

    If we were to refi, I'd go for a 25 year so that we don't start the clock over.

    Or, if your bank won't do that, and you're disciplined enough, you can figure the amortization based on the number of years you had left, and send in additional principal to pay it in the same amount of time. This also has the advantage of letting you make a smaller payment some months, if need be.
  • greanpea68greanpea68 Member Posts: 1,996
    Is this about mortgages or cars or football?

    All the above!!!
  • joel0622joel0622 Member Posts: 3,299
    I can spin a tale here real quick for you that has to do with mortgages and car buying.

    Several years ago some folks came in to trade down there Mustang to a Escort.
    So the sales person shows them an escort and they don't like it. They then come in to my office to get their pay off because they wanted to shop around.

    No problem. Well from my door you could see a new GT Mustang sitting on the show room. The guy comments how nice it is and his wife says she loves it.

    She ask how much that would be, I run a few quick payment scenarios and then we banter back and forth for a few minutes over $20 a month and strike a deal. In the process I sold them a service plan. Its all laughs and smiles and they are very happy.

    A few weeks later we receive a glowing survey, they even mentioned me by name in the comment section as being a good guy.

    What does this have to do with a mortgage loan you may ask?

    Well, in the process of closing the deal and signing the paper work the lady comments that Gloria (I don't remember the real name) was going to kill them, ha ha ha. I ask who Gloria is and they say there mortgage loan officer. I ask if they are buying a house and they say they are thinking about it
    Fast forward about 6 weeks.

    I get a call from an irate women who does not say who she is, she just starts out screaming that I screwed them and I should have told them that a new car will hurt there chances of buying a house.

    I asked who I was speaking with and she told me, I had to think for a minute then I remembered the deal.

    She was mad as hell screaming that she had told me they were buying a house and as a finance person I should have stopped them.

    Apperantley there reasoning for trading was to lower there payment to get there DTI in line. Instead their payment went up and that was my fault.

    They wanted to bring the car back and cancel the deal blah, blah, blah. hell they had already made the first payment.

    I did call the loan officer and ask if it would help any if I was to cancel their warranty and let them have the $1600 for down payment on the home loan. She said no not to worry she had it worked out and apologized to me for possibly alluding to the fact that I should have known better. I told her that in the past I have asked young people people who were buying a car and a house at the same time if there mortgage loan person new they were buying a new.

    I can think of two occasions where they called from my office and were advised to wait for the home loan to close. Both times we did the paper work and held the loan till their home loan closed and then finished the deal.

    As it turned out the gal called me back and apologized profusely for blowing her top on me. They even invited me to the house warming.

    I still sell them cars and every time she says "Don't worry, we are not buying a new house" :D
  • madmanmoomadmanmoo Member Posts: 2,039
    Good story. Thanks for sharing that one, Joel.

    -moo
  • lrguy44lrguy44 Member Posts: 2,197
    Great story Joel - also a great bank for not holding the VSC dollars.
  • joel0622joel0622 Member Posts: 3,299
    also a great bank for not holding the VSC dollars

    Well, if we would have done that it would have been one one those what you don't know can't hurt you with the bank and the cancelation. but as it turned out we did not have to CXL it.
  • greanpea68greanpea68 Member Posts: 1,996
    Good story Joel....

    I just had a $4000 front end / $2500 back end go sour. :sick: It is the start to a long day.

    GP
  • jmonroejmonroe Member Posts: 8,989
    I get a call from an irate women who does not say who she is, she just starts out screaming that I screwed them and I should have told them that a new car will hurt there chances of buying a house.

    That is a great tale.

    I was laughing so loud that several guys came into my office wanting to know what was so funny. One thought it was due to a blistering e-mail I sent yesterday to one of the duds that works here. When I showed them the post, it set them off also.

    I’ve now had about 7/8 people coming in wanting to see your post. Since I’m such a great guy, I copied it and had the secretary (ooops, Administrative Aides now) put it on distribution to the group. We can all tell when someone opens their e-mail because you can hear laughter. Everyone here is just waiting for a new person to open this e-mail.

    Problem: Do you have a charge number for the lost time that you caused at this place? :(

    Do it again. :)

    BTW, what is/are VSC dollars?

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • imidazol97imidazol97 Member Posts: 27,724
    >I'd go for a 25 year so that we don't start the clock over

    But when you make that first payment on the loan, you are working on a payment table that has been sized to pay interest and almost nothing on the principal with tht first payment. The first large group of payments is essentially interest--no principal.

    What to do is treat the reduced payment as your savior and pay the amount the original loan would have required. Do that for most months of the first five years and you'll have saved yourself a huge amount of total interest over the life of a loan. It's much better to pay extra money at the front of the loan than to spread it out over the life of the loan or wait until your finances (hopefully) are better near the end of the loan's years and pay more then.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • kyfdxkyfdx Moderator Posts: 268,454
    If you re-fi, get a new loan, lower interest rate, and shorter term (go from 27yrs left to 25, for example), then even if your payment is lower, you'll still have at least as much going towards principal as your previous loan...

    Same loan amount + lower interest rate + shorter term = greater principal payment

    Now, if you go to a longer term (from 27 yrs to 30 yrs, for example), then that won't be the case..

    And.. to get back on topic... I like PIE!!

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  • joel0622joel0622 Member Posts: 3,299
    BTW, what is/are VSC dollars?

    VSC stands for Vehichle Service Contract. What LR was talking about is if you finance a car with a warranty and then CXL the warranty prior to the car being PIF the refund money goes to the bank not the customer.
  • mackabeemackabee Member Posts: 4,709
    Thank you! I try my best to oblige.
    :)
  • greanpea68greanpea68 Member Posts: 1,996
    BTW, what is/are VSC dollars?

    For some reason I thought you were talking about VSI charges from the bank... I for get what it stands for off the top of my head but i amsure Joell will know. It is the $60 charge the bank charges for their papaer work. Vehicle Sale Insurance or something?

    GP
  • kyfdxkyfdx Moderator Posts: 268,454
    VSI

    Vendor Something Insurance... :surprise:

    Single-interest?

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  • mackabeemackabee Member Posts: 4,709
    vehicle stability control, DDT, RKE, TOP, U2, ETC..
    all popular three letter acronyms.
    Mack :shades:
  • joel0622joel0622 Member Posts: 3,299
    No that is Vendor Single Interest insurance. It insures the bank if for some reason they do not get noted as lien holder. We have one bank that still does it for $40 and I get it waived on every single deal I do with them
  • greanpea68greanpea68 Member Posts: 1,996
    Vendor Single Interest

    Yeah thats what it is...

    I was told a long time ago that it went into a kitty for the bank to handle any repos... It alway seemed to work when I went over paper work at my last dealer. Now the F& I handles all papaer work for me at the dealersgip I have been at for the last 3 years so I haven't had to answer that too often. Ussualy you get a better rate with the banks that have the VSI... Just a little better...

    GP
  • carhag2000carhag2000 Member Posts: 207
    About three Saturdays ago, I have two foreign getlemen come in and test drive cars. One was romanian and one was middle eastern indian. I showed them an Altima and an Accord. Slovosic, ( not his real name) liked the Altima but wanted a 2.5S without the convenience pkg which added 2150 to the MSRP. I couldnt close either gentleman on a car that day.

    Monday, I make follow up calls and Slovosic indicated that he wanted to purchase an Altima 2.5S without a conv. pkg. in Dk Slate Gray. No prob, I could dx for one about 65 miles away. All of the time Slovosic was acting, for want of a better term, "squirrely." He questioned every part of the deal, including my integrity several times. I even agreed to go get the car for him at no charge and not to demand a deposit check. " This is too much bother, Carlin I am going to go buy a Camry." He exclaimed several times. Between this and his comments, I was getting pretty frustrated but instead of "firing" him as a customer, I held my tongue and made plans to get his car.

    I got his car fairly easily from a dealer that was 65 miles from me. But this car had been DX'd to them from a dealer 365 miles away. The New car had 430 miles on it when it pulled into my lot. I had called and cleared it with the customer, no problem as long as the car isnt damaged, He will take it.

    Slovosic comes to the lot to pick up his new car a day later. We inspect the car and he does a very thorough job but finds nothing to complain about. We take the car for a test drive. I had driven the car before he got there and found nothing wrong with it. Slovosic and I drive the car for about 8 miles and bring it back to the dealer. When we get back to the dealer, he says he doesnt feel good about this car beause there are vibrations in the motor. I honestly did not feel anything out of the ordinary. I get him to let me have it checked out by the service dept and if its ok he agrees to take it.

    The next day he comes back. In the meantime, my senior tech with 35 yrs Nisssan exp. my svc mgr. with 18 yrs exp and my sales mgr with many years exp. have all driven this car and proclaimed it ok and normal. Slovosic comes in and after all 4 of us explaining that the car was normal and ok, he refuses to take it. At this point my frustration meter is pegged and I am close to inviting him to leave. Meanwhile my manager is running a locate for yet another car. Slovosic is getting more and more squirrely. The mgr comes back with a car that he can obtain and MSRP is 100 dollars more. I show the new numbers to Slovosic and he hits the roof. I am cussed in both his language and mine and my integrity and honesty is thoroughly questioned. It was actually quite impressive upon reflection. I invite him to leave. My manager who has been following the negotiations steps in at this point. He tells Slovosic where this new car is, at a dealer 80 miles away. Slovosic agrees to go look over the car and test drive it. If the car meets his standards he will buy from us. He shakes my managers hand and says three times " I am a man of my word and if I like this car I will buy it from you."

    You can probably guess what happened.

    I get a message on my voicemail this last saturday from Slovosic. He says that he test drove the car and liked it and ended up purchasing it that day from that dealer. I was enraged. But oh well life goes on. The moral of this story is...screw it there is no moral...some people are jerks!
  • joel0622joel0622 Member Posts: 3,299
    Probably worked out in your favor he did not buy from you.
  • jescuejescue Member Posts: 521
    Why would you dealer trade for a car without a deposit? :confuse:
  • jipsterjipster Member Posts: 6,299
    Better luck next time carhag. It's jerks like that that give the rest of us consumers a bad name. :sick:

    How much did it cost the dealership to have the Altima shipped in?
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • carhag2000carhag2000 Member Posts: 207
    Why would you dealer trade for a car without a deposit?

    We are a small town dealer. Its our philosophy that sometimes to gain trust you have to give trust. Besides we did not have an Altima in this particular configuration and it would be ok to have on our lot as a price leader.
    I know that in car sales 101 they tech you to always get the deal glue. In this case we had a gentleman from a different culture and we were trying to get his trust.
  • greanpea68greanpea68 Member Posts: 1,996
    Altima but wanted a 2.5S without the convenience pkg which added 2150 to the MSRP.

    I think you meant to say conv. plus pkg for $2150 :blush:

    When we get back to the dealer, he says he doesnt feel good about this car beause there are vibrations in the motor.

    All i hear when a customer says something like that when I know there is nothing wrong is that they want more discount :cry:

    I show the new numbers to Slovosic and he hits the roof. I am cussed in both his language and mine and my integrity and honesty is thoroughly questioned. It was actually quite impressive upon reflection. I invite him to leave. My manager who has been following the negotiations steps in at this point.

    This is one my favorite times to mirror match a customer... especialy one I have done a lot of work for :mad:

    I am a man of my word and if I like this car I will buy it from you."

    You can probably guess what happened.


    At that point you might have been better off having him buy it at the other dealer. Did you suggest that he can do all of his service down there also? ;) I think I might have after all that...

    All I can suggest is " Win some... Loose some " That is my quote for the day... And i am also telling myself that after loosing a $4000 front end deal today :lemon:

    All i can hope for that one my squares hits on Super Sunday

    GP
  • mako1amako1a Member Posts: 1,855
    I just had a $4000 front end / $2500 back end go sour.

    GP, why didn't you just look the fair price up in Edmunds and charge that from the beginning?

    Why would you let them damage the roof on a new vehicle? Surely you knew they were so upside down that it wouldn't slide over the curb thus netting you Zero.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • greanpea68greanpea68 Member Posts: 1,996
    Why would you dealer trade for a car without a deposit

    Great question but I didn't want to rub salt in the wounds :sick:

    He was obviously trying do everything he could for the customer to earn the customers business... Also I would have to put that on the Sales manager they are the ones that make those decisions...

    Sounds the kid worked pretty hard for this one and lost.

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    How much did it cost the dealership to have the Altima shipped in?

    Just a salesman or lot guys time... Which is ussualy just covered under normal business hours. If it was a carhags it would have cost the dealer nothing I would assume. Ussualy only high line dealers will pay for a tow truck...

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    I like PIE!!

    I like pie also. One of my favorites is mixed with blue berries and raspberries with a "coffee cake like" crumb on the top. Put that pie in the microwave and add ssome vanilla ice cream :surprise: forget about it.... it is the best!

    GP
  • jescuejescue Member Posts: 521
    apple pie with that lattice crust top. Lots of cinnamon and sugar with ice cream.
  • madmanmoomadmanmoo Member Posts: 2,039
    Rhubarb. Solidly rhubarb. Or some warm apple pie. Either one rules. Or pumpkin. I like rhubarb the most though. Nothing compares except for a Turbo Cab deal.

    -moo
  • jescuejescue Member Posts: 521
    Yeah, I will take a Turbo cab deal with some finance topping. :P
  • madmanmoomadmanmoo Member Posts: 2,039
    And a side of speed film. :surprise:

    -moo
  • greanpea68greanpea68 Member Posts: 1,996
    GP, why didn't you just look the fair price up in Edmunds and charge that from the beginning?

    It was a fair price it was used car... The deal blew up in Finance... Buyers remorse what ever you want to call it.

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    Yeah, I will take a Turbo cab deal with some finance topping

    I would like a little slice of that....please :P

    GP
  • carhag2000carhag2000 Member Posts: 207
    How much did it cost the dealership to have the Altima shipped in?

    Just a salesman or lot guys time... Which is ussualy just covered under normal business hours. If it was a carhags it would have cost the dealer nothing I would assume. Ussualy only high line dealers will pay for a tow truck...

    GP


    Exactly. In this case it cost us about 70 or 75 bucks between admin fees for the paperwork and the runners time. Now if we are talking about MY time the cost is incalculable. ;)
  • jescuejescue Member Posts: 521
    Its a big serving, just deliver it and I will split it with you. :D
  • greanpea68greanpea68 Member Posts: 1,996
    Its a big serving, just deliver it and I will split it with you.

    I'll get the insurance binder and put it in clean up right now :shades:

    GP
  • mackabeemackabee Member Posts: 4,709
    Sounds delicious! My favorite is the one Mrs. Mack makes me once in a while so I don't get tired of it. It's a coconut/pineapple two layer cake that is so moist it literally melts in your mouth. :) This cake is soo goood she bakes one for me and one for her girlfriends at work. She tells me they devour it as soon as she gets in the door. I told her she should bake a bunch and we should sell them to save some money for a new Camry but she always nixes the idea. She does'nt want a car payment. :(
    Me I'm ready for another car.
    Mack-
  • mackabeemackabee Member Posts: 4,709
    You should try the pumpin cheesecake Mrs. Mack makes. Out of this world! She made some for Tksgiving and also one for me to bring to work. It didn't last long and it was not enough for everybody. She is a really great cook! God bless her. I still want a new car!
    Mack
  • jmonroejmonroe Member Posts: 8,989
    You should try the pumpin cheesecake Mrs. Mack makes. Out of this world!

    Wait till the Captain hears about you guys turning this board into a bakery. :mad:

    Mack...I think you spent enough time in the Navy to know you're going to be on REPORT for this; disobeying an order like that (well, it was only a hint), but you know how those officers treat enlisted men. :(

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • lrguy44lrguy44 Member Posts: 2,197
    you know how those officers treat enlisted men

    Careful jmonroe - I never would have made Captain if I did not have great Chiefs and Petty Officers like Mac - their performance, expirience, work ethic and support did it, not me.

    Besides, I loves Pumpkin cheesecake. :shades:
  • mackabeemackabee Member Posts: 4,709
    Not to mention our spelling skills! LOL
    MACK :shades:
  • Kirstie_HKirstie_H Administrator Posts: 11,249
    Do we need to start a recipe discussion on the off-topic board for you guys?

    Just popping in some homemade chocolate chip cookies.

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  • nyccarguynyccarguy Member Posts: 17,591
    Hey Moo, I know I'm a couple days late with this, but why did the customer ditch his XKR with only 990 miles (besides the fact that for the same $90 something thousand dollars he could have gotten a real sports car like a 911 C2S with a 6 Speed manual)?

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • benzserviceguybenzserviceguy Member Posts: 96
    NY style cheesecake baby, Plain or Vanilla Bean from the cheesecake factory.

    A simple slice of heaven

    No whipped cream, no berries .. just plain NY style cheesecake baby!!

    LET'S GO BIG BLUE ...
  • greanpea68greanpea68 Member Posts: 1,996
    It's a coconut/pineapple two layer cake that is so moist it literally melts in your mouth.

    It sounds like a Pina Colada :surprise:

    That actually sounds really good.

    I told her she should bake a bunch and we should sell them to save some money for a new Camry but she always nixes the idea. She does'nt want a car payment.

    Put me in for a order.... As long as you throw in the whipped cream for free ;)

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    Wait till the Captain hears about you guys turning this board into a bakery.


    Which one is the captain again? :blush:

    GP
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