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Comments
I understand. Please keep me posted when you have taken the vehicle into your dealership.
Thank you,
Caron, GM Customer Service
My 2008 Saturn Vue has 130K miles and needed a battery last Saturday. Last crank happened to be at Auto Zone. They put a new one in (said I had to also purchase these little pads things and packet of lubricant for posts - 'Auto Zone battery protocol').
Thru the week lights have been flashing and car seems to lose power while on the highway.
Car wouldn't crank (no lights no power no nothing) - then it would crank.
Onstar diagnostic was not helpful (gave me a different answer each time depending on which light happened to be on at the time I hit the blue button.
I took Vue in where I purchased it (no longer a Saturn place) they tightened some cables but no longer had a computer to perform diagnostic. They said it sounded like a body control module issue.
The place I took it next wiped all the lubricant off battery and removed the little pad things and now car works fine! ! !
Auto Zone's $184 battery protocol cost me a rental car, an hour of labor and a week's worth of anxiety plus lost time from work. (They said it had never happened before....)
But thankfully - the electrical issues were not car related they were battery related.
I apologize for your concerns. Has your dealer involved technical assistance? Please keep me updated on your situation.
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Were you planning on taking the vehicle to a GM dealership to be diagnosed? Please keep me posted on any information.
Thank you,
Caron, GM Customer Service
Cristy
Thank you for the update. Glad to hear your vehicle is driving well. Please let me know if you experience any problems.
Thank you and have a great day,
Caron, GM Customer Service
I think this can happen (resulting in power loss as well as lights) while driving, because although the althernator can supply the power you need, it still has to pass through the battery. So, if one or many of the battery cells has a major problem, it will not transfer the amperes you need.
Fast forward ot 2 days ago.... Drive to work and come out in the afternoon and find none of my gauges working, radio going on and off and turn signals not working. Car was running fine and AC was too. Took it right to the garage again to have the check fuses, battery and alternator and all checked out ok. They also couldn't get it to "talk" to their diagnostic computer. Left it sit there over night and next day they got it to communicate and it was dignosed with a BCM failure. Spent just over $600 on a new BCM plus a battery three weeks prior. After reading everyone's comments about their own issues, i'm wondering if its worth pursuing this with GM for reimbursement. This BCM issues seems very widespread across many model years. Mechanic actually suggested trading it based on all the electrical issues that are posted online but we're not in any position to that at this time.
Has anyone contacted GM about this issue and have you ever gotten a response?
Were you planning on having the vehicle diagnosed by a GM dealership? Please keep me posted on any information.
Thank you,
Caron, GM Customer Service
Jan. 2011 CD Player non functional and right wheel pops
Service center takes
8 hrs to tell me they have to order the radio and greased the joints? of the wheel
Feb. 2011 ABS sensor goes out
Service center has to order the parts for replacement
June. 2011 Middle heat vent wont adjust and right wheel clanking and rattling now!
Service center has to order new vent and replacement strut kit
Jul. 2011 Large oil leak around engine / steering wheel squeaking / Door handle peeling off and cutting hands.
Of course order parts and tear down my engine to get to the leak. Steering gear replaced and door handle.
Aug. 2011 Dead battery! Barely starts after three attempts to crank it.
Replaced battery
Sept. 2011 Front right wheel again making popping noise AGAIN!!!! Vehicle also idling high and sounds like a mac truck on a cold start / Steering wheel squeaking AGAIN!!!!!!!
Bushsing replaced and front lower control arm. Left rear cradle bracket bolt found to be loose.
I am now known by name at this certified dealership. I'm afraid of keeping this suv due to all the problems I have had with it. I love the look and features this suv has but I feel I got the assembly line reject. I'm trapped in a unreliable vehicle that I knowI can't afford to REBUILD out of pocket. GM I'm so disappointed in this vehicles quality. Anyone have any suggestions for my situation my warranty is up in January 2012 or 6,000 miles.
The bigger issue is that between last night and this morning, the odometer jumped from 56600 to 762600. From what I'm reading, it seems I may need to find someone to replace the cluster. Any others have thoughts on this?
I apologize for your concerns and frustrations. I would like to set up a case for you with GM Customer Assistance. Can you please email me with your VIN, complete contact information including mailing address, current mileage, and dealer involved? I look forward to your response.
Christina
GM Customer Service
The new issues is after the dealership kept my car for one month, When I am driving on a incline it makes a grinding sound and has problems shifting into gear. At random My SUV would just shut off on the highway which put me as well as my son in a dangerous situation. After months of going back and forth with the dealership not being able to mimic the problem it was finally discovered after they had it for one week 08 Sept 2011. I received the car back 08 Oct 2011 and after two days immediately took the car back to the dealership after having a new issue of the car having inclining issues. When I try to go up a hill or incline it makes a grinding sound. At random the dash lights will come on and off. They could not hear how rough the cars sounds nor could they mimic the problem because the time they had it was 10 minutes and the drive they did had not contained any hills.
When I accelerate it jerks until it gets in gear. I called the dealership and they will get it back in on 25 October 2011.
The issues started the day I brought my used Saturn Vue from the dealership from rotors and drums, key ignitions, stalling, dash lights and computer issues. They fixed the Engine Control Module and brakes free of charge. But then the other items are starting to go hay wire. Not only is it having the issues mention it is also sounds like a super reared up sports car. Meaning very loud muffler sounds under the hood.
I am beginning to think this car was a lemon. I spoke to one of the salesman at the dealership where I purchased my used vue and was told the reason it was trade was due to the issues I am having. Why would you put someone is a dangerous and pricey situation.
I think GM needs to recall the Saturn Vue Key ignition and computers issues these cars are having before it ends in a fatality. Oh I forgot they do not make Saturn’s anymore. So what is our recourse? Most of this issue may not be the dealership fault due to this being a manufacturing issue. Although the dealerships should have done a better job on checking on their used cars.
Looks Like I am stuck with payments I can afford but repairs I cannot. What do you do? I will be upside down trading this SUV and the dealership doesn’t want the problem back.
Will GM fix these mechanical issues or will I suffer?
When I joined the military they taught me the most important thing I live by everyday to make a difference. Integrity first, Service before self, and excellence in all we do.
It sad that not all live by the same quote and people like me have to suffer with the burdens of others morality ethical and integrity issues.
This car is a safety concern and someone needs to address it.
On 17 Sept 2011 my Saturn Vue stalled (cut off) in the middle of 135 during Dallas Traffic. My son and I got out of the car before a Diesel almost collided with us.
Who else is having these issues? What do we do? I am fortunate enough to live down from my base and I do not have far to drive. But I will not trust this on any Highways. And now I am responsible for everything happening to this car I have only owned for 8 months. It has been in the shoe over 20 times in eight months with the first being 2 days I have I purchased it and now I am due back in again tomorrow for the same issues that are ongoing.
The Dealership wants me to take a loss and trade it which they will only give me 7000.00 they will not buy this lemon back. Then told me I need 4000.00 down before they can help me. They sold me a lemon because they did not do the thorough check of this vehicle before giving it to another person. I went to JAG and they are sayings it’s a Civil Issue and there is not lemon laws in KS for used cars.
What do we do for Justice!!!???
Help if you have any suggestions on what I can do before a fatality happens in this SUV.
replace since Fed 2011
Battery
front brake rotors pads-still squeeks but I learned to live with it -over 200 my cost
back brake drums pads* dealer paid
2 new tires-I paid
engine control modual-I paid
computer chip rest-dealer paid
fuse-Dealer paid
oil and transmission flush-I paid
Battery-Dealer paid
and still having issues...............................................GM
I can't afford any more cost but what I am finding out this model had issues from the manufacture.
The new issues is after the dealership kept my car for one month, When I am driving on a incline it makes a grinding sound and has problems shifting into gear. At random My SUV would just shut off on the highway which put me as well as my son in a dangerous situation. After months of going back and forth with the dealership not being able to mimic the problem it was finally discovered after they had it for one week 08 Sept 2011. I received the car back 08 Oct 2011 and after two days immediately took the car back to the dealership after having a new issue of the car having inclining issues. When I try to go up a hill or incline it makes a grinding sound. At random the dash lights will come on and off. They could not hear how rough the cars sounds nor could they mimic the problem because the time they had it was 10 minutes and the drive they did had not contained any hills.
When I accelerate it jerks until it gets in gear. I called the dealership and they will get it back in on 25 October 2011.
The issues started the day I brought my used Saturn Vue from the dealership from rotors and drums, key ignitions, stalling, dash lights and computer issues. They fixed the Engine Control Module and brakes free of charge. But then the other items are starting to go hay wire. Not only is it having the issues mention it is also sounds like a super reared up sports car. Meaning very loud muffler sounds under the hood.
I am beginning to think this car was a lemon. I spoke to one of the salesman at the dealership where I purchased my used vue and was told the reason it was trade was due to the issues I am having. Why would you put someone is a dangerous and pricey situation.
I think GM needs to recall the Saturn Vue Key ignition and computers issues these cars are having before it ends in a fatality. Oh I forgot they do not make Saturn’s anymore. So what is our recourse? Most of this issue may not be the dealership fault due to this being a manufacturing issue. Although the dealerships should have done a better job on checking on their used cars.
Looks Like I am stuck with payments I can afford but repairs I cannot. What do you do? I will be upside down trading this SUV and the dealership doesn’t want the problem back.
Will GM fix these mechanical issues or will I suffer?
When I joined the military they taught me the most important thing I live by everyday to make a difference. Integrity first, Service before self, and excellence in all we do.
It sad that not all live by the same quote and people like me have to suffer with the burdens of others morality ethical and integrity issues.
This car is a safety concern and someone needs to address it.
On 17 Sept 2011 my Saturn Vue stalled (cut off) in the middle of 135 during Dallas Traffic. My son and I got out of the car before a Diesel almost collided with us.
Who else is having these issues? What do we do? I am fortunate enough to live down from my base and I do not have far to drive. But I will not trust this on any Highways. And now I am responsible for everything happening to this car I have only owned for 8 months. It has been in the shoe over 20 times in eight months with the first being 2 days I have I purchased it and now I am due back in again tomorrow for the same issues that are ongoing.
The Dealership wants me to take a loss and trade it which they will only give me 7000.00 they will not buy this lemon back. Then told me I need 4000.00 down before they can help me. They sold me a lemon because they did not do the thorough check of this vehicle before giving it to another person. I went to JAG and they are sayings it’s a Civil Issue and there is not lemon laws in KS for used cars.
What do we do for Justice!!!???
Help if you have any suggestions on what I can do before a fatality happens in this SUV.
Thank you for your service in the military. I show there is an open Customer Satisfaction Program for your vehicle. I would recommend speaking with the dealer to have this taken care of. Have you spoke with Customer Assistance about your concerns? If not I would recommend opening up a case with GM Customer Assistance. I would be more than happy to assist you in doing so. Please feel free to email me. I look forward to hearing from you.
Christina
GM Customer Service
The dealership I am working it is not Affilated with GM.
Please advise?
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Flash forward to now. I recently saw my interior lights flicker a couple of times briefly recently. Again, it was fast and barely noticeable. My vehicle is now parked in my garage. I drove it into my garage and parked with no indication of a problem. Now it won't start. I tried to jump it, but nothing is working. The lights, radio and gauge signals will come on with the jumper cables attached, but the engine will not come on. With the jumper cables all of the dashboard readings turn off, signaling everything is fine, except for the engine symbol. Given that I have just purchased a brand new battery I am getting really frustrated. It is right before Christmas, my husband is deployed in Afghanistan so I cannot afford to invest money into a 2009 car. We bought the car so that he could be assured that we wouldn't have car problems while he was away.
I really love the car when it is working. But, now I am worried that I am going to have to eventually get rid of it so that I can drive my children and myself around safely. First thing tomorrow morning I am calling for the roadside assistance to take it to the nearest certified dealership that works on Saturns. However, given the numerous complaints about the electrical system I will also be seeking to find out what my rights are legally and will research what avenues to take to make sure that my car is properly fixed. Some have commented about class action suits. I hope that I can get help before I have to go to that measure. The battery should not be dead after a couple of months. Something is definitely wrong.
I honestly think there should have been a major recall on these cars. It's dangerous. I thought I was the only one having these types of problems, but after reading these post I can see it's an even bigger problem. No wonder Saturn isn't in business anymore.
I apologize for your frustrations. Have you spoke with your dealer of choice? Have you spoke with Customer Assistance? Please feel free to email me with a description of your concerns, complete contact information, VIN, current mileage, and involved dealer. I would be happy to look into this further for you.
Christina
GM Customer Service
I see you are currently working with Customer Service on this. Looking forward to an update on how this progresses for you.
Best,
Sarah
GM Customer Service
Will you please email us more information (including your name/username and the last 8 of your VIN)?
Best,
Sarah
GM Customer Service