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I apologize that your Acadia is having concerns. Can you please email me at socialmedia@gm.com, so I can look at your situation further? Thank you,
Mariah GM Customer Service
I am from GM Customer Service. I sincerely apologize that you have had issues with your vehicle. It does look like the dealership is trying to resolve your issues. If you have any further concerns after your vehicle has been repaired please let me know. Thank you,
Mariah GM Customer Service
I am from GM Customer Service. Can you please email me with more information about your vehicle situation, so I can look into it further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
By the way, my Acadia is a 2008, has 20,000 miles and was purchased on August 1, 2008. It has been in the service department 5 times and towed twice.
Disclosure: I own both an Acadia and Murano and really like them both. They are apples and oranges - Acadia is much larger 7/8 passenger.
Of course, I didn't get the sunroof in my Acadia so I haven't had the pleasure of being nervous every time it clouds up outside....
We purchased our '09 Acadia March 9th 2009
Two weeks after we got the car, I parked in the driveway. I left the keys in the ignition... not a big deal. As i was walking to the house, the Acadia beeped.. it locked itself, keys and all.
On December 31 we went to leave our house after the car had set for about 3 days. It was DEAD. nothing.. not even a glow of a dome light. We jump it and took it to the dealer the next day. No problem found
It died again on January 21 and we jumped it.. we didn't take it to the dealer simply cause they didnt find anything the time before.
We went to leave our house again on February 22 and it was DEAD. Once again it had been sitting for 3 days prior. We had it towed to the dealer while still dead. They had it for a week as we drove a little base model Vibe. The found NOTHING!
NOW FOR THE GOOD PART:
I was running into town last night (a 5 mile trip). I got on the on ramp for the highway. I got about 3/4 down the ramp and BOOM! In my rear view mirror all i could see was parts flying, oil, and smoke. Oh ya defiantly threw a rod through the side of the engine!
I filed a complaint with BBB, GM contacted me and informed me that BBB was closing the case because my vehicle exceeds the age requirements?
My question is...how is it possible that they can force Toyota to fix a brake issue but overlook a just as dangerous defect in the Acadia?
I plea with any of you out there having the same issues to please contact BBB Autoline and file a complaint. This may make them take notice that driver safety needs to be taken seriously regardless of the "age requirements".
Thanks
Frustrated and would never recommend this vehicle. Hope GM takes responsibility for this issue.
I am from GM Customer Service. I apologize for the concerns you are experiencing with your vehicle. Can you please email me more information about your concerns on your vehicle so I can look into the situation further? You can access my email by clicking on my name. Thank you,
Mariah GM Customer Service
I am from GM Customer Service. Can you please email me more information regarding the concern on your vehicle, so I can look into it further. Thank you,
Mariah GM Customer Service
Did you happen to subscribe to OnStar and their Vehicle Diagnostics? I have kept the basic On Star on both my '04 Envoy and '08 Outlook. These reports based on data gathered via On Star show both a mileage history and an oil life monitor monthly report. If you have receipts from an 'oil change place' and reports on the vehicle Oil Life Monitor that indicate you have not exceeded the calculated oil life, I don't see how they could hold you responsible. Also, the only way they can require you to use the dealer for required services is to provide that free. Otherwise, you can use other providers. It sounds as if you either need to enter a case with GM and if that does not work, then a letter from a lawyer might get some action.
Bill
I am from GM Customer Service. I apologize that you are experiencing concerns with your vehicle. Can you please email me more information on your situation so I can look into it further? You can access my email by clicking on my name. Thank you,
Mariah GM Customer Service
I am from GM Customer Service. I apologize that you have been experiencing concerns with your vehicle. Can you please email me with more information so I can look into the situation further? You can access my email by clicking on my name. Thank you,
Mariah GM Customer Service
Sounds like me and the rest of the world has some major issues with this vehicle and all we can get is a blank stare from the dealership and a worthless email address for a "gm rep" that really cant give us any answers!
I WILL NEVER OWN ANOTHER GM PRODUCT!!! pitiful.
tidester, host
SUVs and Smart Shopper
I contacted you on May 4th and haven't heard back from you since. If you click on my name it shows my email address. I would like to assist you further but, I need you to email me so I can get more information from you. Thank you,
Mariah GM Customer Service
So far no electrical damage, but that will probably be next, thankfully only 6 months left on the lease.
I am from GM Customer Service. I apologize that you are experiencing problems with your vehicle. Can you please email me more information about your situation so I can look into it further? You can find my email address by clicking on my name. Thank you,
Mariah GM Cusotmer Service
I am from GM Customer Service. I apologize that you are experiencing a concern on your vehicle. Can you please keep me posted as to how it goes with the dealership? Thank you,
Mariah GM Customer Service
the service has been prety good at keeping me informed of what has been going on, but I have asked twice to have a sales manager call me to discuss options about ending my lease early and rolling into a new acadia. So far no calls from sales (I dropped the car off Monday morning before the sales group was open and it is now Friday afternoon). The car is now ready to be picked up and I plan to ask for a sales manager when I go to pick up the vehicle later today. I am within 6 months of the lease end, is GM doing anything as far as lease pull aheads etc that you can make me aware of before I go this afternoon?
I apologize but at this time we don't have any lease pull ahead’s. So any options are going to have to be discussed with your dealership. I know incentives and programs change often so you can always check back with me. Thank you,
Mariah GM Customer Service
Run, don't walk to another car dealership (not GM). Read these posts! Why would you want another Acadia? With my situration, I tried getting out of my lease when I started having problems with my Acadia and my dealership and GM had deaf ears. Owners with these cars are still having problems even with newer models. You're lucky you only have 6 months left on your lease. There are too many good cars our there to stay with GM!
Of course you don't have any lease pull-aheads--you do nothing for your customers--and I truly mean NOTHING! The news has been inundated with news about TOYOTA, but what about GM? You people won't even be forthright and say there's problems with these pieces of garbage that we bought/leased and all you do is ask people to contact you? For what purpose? What do you do for them? Do these posts go to anyone besides you? Do GM executives see how many people are pretty much at your mercy because they have no choice in getting out of a lease or purchase? Why can't GM admit their mistakes and discontinue manufacturing this piece of garbage--I can't even call it a car. My blood boils every time I hear a commercial on the radio that advertises the Acadia and compares it to an Audi! Not even close!
I will be testing many vehicles over the summer and none will be a GM product.
Everything electronically stops working on the vehicle. First the dash lights went out, AC went off, power locks and windows stopped working and last but not least the brake lights and blinkers stop working. Once the vehicle is put in park it is locked there and cannot be put back into gear. THIS IS BECOMING A SERIOUS SAFETY ISSUED. It is at the dealership where it was purchased and needless to say they can't find anything wrong with it because it is now not doing the things it did over the weekend. My wife is now terrified to drive this vehicle for her safety and the safety of my two children. Needless to say, if this vehicle leaves us stranded once again I will have my lawyer contacting the dealership for me. This is unacceptable to be having problems with a brand new vehicle and now having a wife who is scared to drive her vehicle.
I apologize that you have issues with your vehicle. However, lease pull ahead’s are not something I can just give out. Incentives and pull ahead’s may change next month but, it something we don’t have the information on until the day of the change. You do have the option to talk to your dealership about getting out of your lease. To answer your question further what I do is assist customers with any recall, product and incentive questions. In addition to that, I document customer concerns and escalate any issues to our agents. All of which are documented and reviewed by several people at GM. All of our customer concerns are taken very seriously. There are several options to contact GM by, and I am one of those options. By the sounds of your previous post you are in the litigation process, in which case that has to be handled by your agent you were assigned. However, if you are not I would be glad to look into your situation for you, if you would like to email me more information about your concerns. You can see my email by clicking on my name. Thank you,
Mariah GM Customer Service
I am from GM Customer Service. During the weekend when you were experiencing the concerns, did your vehicle throw up any codes on the DIC? Can you please email me more information about your situation so I can look into it further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
PLEASE READ my post #601 and other posts mentioned therein
to fix your Power Loss problem.. It may be the same situation as I had when
I first got my 2008 Acadia.. the 601 post is reproduced here:
--------------------
Replying to: nmydst (Mar 12, 2010 7:06 pm)
Yes, yes, this is the same problem I had when I first got my 2008 Acadia in
Nov 2007. PLEASE READ my posts in this forum, # 102, 114, 188, and 491.
My Acadia stopped in the middle of traffic.. these posts tell what happened.
I had a great dealership at the time which found the Fuse Block problem
which was that the "positive cable into the fuse block" was loose and not connected
properly, identical to your Acadia problem. It looks like it is common to other
Acadias, too. So everyone that has had a engine shutoff problem: it could be this
fuse block connection !
Ask your mechanic to fix this. This was fixed on my Acadia back in Dec 2007
and the problem has not happened again....(knock wood). My Acadia has been
fine ever since... as a result, I do enjoy the car now alot.... even the "vibrating pedal"
problem went away and now the car is nearly flawless...
One odd thing that happened recently occurred because my tires
were WAY under-inflated (30 psi); so my Stabilitrak was giving me all kinds of error messages when I started the car.
I read the car handbook which explained this, then I inflated the tires to
the proper 35 psi and have had no problems since...
--------------------------
Thank you for the shot out! Jared and I both work on Facebook, Twitter, as well as the forums. I told Jared that you gave us a shot out and wanted me to tell you thank you from him. Have a wonderful day!
Mariah GM Customer Service
I am from GM Customer Service. I apologize that you are experiencing an issue with your vehicle. Can you please keep me informed on how it goes at the dealership? Thank you,
Mariah GM Customer Service