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My Transfer Case components fractured at 72k mi. Tom Naquin Service, w/ no investigation, concluded it was my fault for not changing the oil. I disagreed & complained to Naquin & Nissan Consumer Affairs: 1) My '05-Manual does NOT even require oil change under Schedules 1&2 - confirmed by Kings Nissan. 2) A Naquin Tech mentioned running AWD on dry pavement is another potential cause. 3) A loose wire caused the SES & AWD light to stay-ON & vehicle would not run more than 20mph at 70k mi. (felt like trans/powertrain restricted).
After Naquin replaced my Case, now the engine rpm/trans will not shift/change gear mode at full-throttle (again, like powertrain restricted). So I requested Nissan to cover this REPLACEMENT part through my 75k mi. EXTENDED warranty & they refused. Nissan just lost a repeat new car buyer - IGM.
http://www.autoblog.com/2009/11/17/psa-nissan-doubles-warranty-on-cvts-to-10-yea- rs-120-000-miles/
I wonder if the tranny does go out after the 120,000 will this be consider having it on record ?? or any one have any other thoughts on how to approached the issue?
I plan to write Nissan Consumer Affairs......I'm glad I'm not the only one having problems. Something definitely needs to be done. I would love to file a class action suit but don't really know where to begin....no legal experience.....any suggestions let me know.
I love the car but good thing I have a 1998 Honda Accord that is rolling like a babe to depend:sick on as a back-up...FYI, 254, 000 miles.
:sick:
I don't know that there is hope but a fellow poster to the forum has made some progress on getting his transfer case covered. I unfortunately have not. If you're going to voice your concern please send the VP of Customer service an email, Kevin.Martin@nissan-usa.com. Maybe if enough people voice their concern and complaint the company will act and cover the transfer case under the extended warranty.
Good Luck and please pass this information on to the next person.
There is no such recommendation on the manual and it is a sealed unit. Unless the gears are badly grinding against each other (in which case oil change is the least of your problems) I see no reason to replace the oil every 30.000 miles.
If for whatever odd reason they are right, and if you are still covered under the 120.000/10yr warranty for the transmission, you are probably better off letting the oil-hungry transmission die and going for a replacement where such problem would no longer occur.
Save your self the grief and expense as expressed by other owners. This seems to know issue ...
$502.25!!!!!!!!!!!!!!!! Can someone please make sense of this for me? Is their greed that naked? Do they really think we (customers) are that stupid? Whaddaya say?
They called and said my differential caused my transmission to go bad so they couldn't cover the repairs under the extended warranty. The estimate was $9400 for new transmission, transfer case and differential.
I called 1800-Nissan One and opened a case. They refered me to another customer resolution expert. He laughed and said he had never heard of a repair that high and never heard of a differential causing the transmission to go bad. After about a week, he called back and said they Were covering the new CVT, transfer case, seals, fluids and all labor. I had to cover the differential parts only ($2400). Since I do haul a small trailer and live in a hilly area, I thought that was fair.
It pays to keep inquiring further up lines!
tidester, host
SUVs and Smart Shopper
i have a 2005 morano and <60K miles. i felt the engine is working harder than it should when i'm going from stop to gas. the engine sounded loud but not on the highway (cuz u dont stop/slow down too much) i took it to the dealer and they told me to change my engine mounts. they quoted me $1600. every other mechanic laughed at what they said and one mechanic friend looked at the engine mounts and said they are fine. he said the problem is my car doesnt change gear quickly so that's why it sounds like it's working hard. he said it's an expensive fix so i havent bothered fixing it.
then i got the CVT letter. can this be my problem?
i'm in north california/bay area. let me know if you know a good dealer here.
Thanks
I wouldn't worry and would go ahead and buy it, although if Nissan hadn't stood up for us by extending the warranty, and in my case even repaying the $3,300 I spent, I would probably be very angry and telling you other things :-)
Mine is a first generation 2004.
Hesitation of the transmission seems very, very serious to me but when the issue was raised with Nissan, they acted indifferent and as though the question was a total surprise. I think that is what I object to most. When the problem is reported, the dealership acted as though this was the first they had heard of it. I think a closer inquiry would be interesting on this.
Yes, the CVT, is up and coming and here to stay. However, it is still a product that too many are unfamiliar with. I unfortunately had to have reliable transportation and ended up trading in my 2004 Murano (lost a lot of money) before Nissan decided to extend the warranty for the faulty transmission. On that day, I decided I would never purchase another vehicle that advertised their car as using the "technology of the future". Basically that means, no one will know how to provide maintenance to your car. I always paid more for maintenance being restricted to use the dealership and REALLY paid for it when I had to sell it back to a dealership. I wish I could recommend the Nissan Murano, but I feel the CVT should be in the automobile industry for another couple of years. The time it took Nissan to recognize the faulty transmission took entirely too long and to me displyas no loyalty or appreciation to good customers. Good Luck!
Here's looking to 100,000 miles!
Thanks
Steve
I had my transmission replaced pursuant to the warranty about six weeks ago. Since that time, there is now a creaking in the front end of my car when I turn the steering wheel. It sounds like a boat when it creaks as it goes back and forth in the water. I understand that when the transmission is taken out, it may affect the car's suspension. Did anyone who had their transmission replaced experience this kind of problem?
Don't be fooled! Nissan is experiencing numerous problems with their CVT's but refuses to officially recall the very defective transmission design. Nissan has taken an "arrogant" position on this issue. My '03 Murano SE has had been in the shop 3 times with CVT problems the last was a total failure. The cost was $6300 @Carriage Nissan in Gainesville, GA. The warranty was extended to 120K but was worthless to me. The region Nissan rep. (Christy) refused any help and was rather rude to boot.
My advice is, if your Murano is approaching 120K miles get rid of it! The CVT is a ticking time bomb. If your dilemma is similar to mine I am filing a complaint with: NTSB; federal and state consumer protection agencies; and, Nissan of Japan.
Warning!!! Get rid of that Murano and buy anything else!
Oh and yes they are very rude at Nissan Corporate.
Looks like a significant number of CVT and Front Transfer Case (cracks/fractures) issues from late models all the way up to my 2005.
Nissan Tom Naquin & Corporate were not helpful at all & blamed lack of oil change on my fractured Transfer Case. This - even after a loose electrical cable locked me on AWD for awhile a few months prior to this incident & my maintenance manual never mentioned any required oil changes per Schedules 1 & 2.
Then, my the trans ratio/engine rpm does not shift (at full throttle) after they replaced my fractured Transfer Case.
Yes Toyota is stepping up to the plate, it's a shame Nissan is not. I think people can be more forgiving when one admits they screwed up, instead of ducking the issue. I'm still bitter about spending $4,500 to replace the transfer case on a vehicle w/ 77,000 miles and worth about $14,000.
What I'm wondering is what kinds of symtoms did everyone have before failure and/or replacement?
Good luck. Great cars but not worth the stress and aggrevation.
Funny thing is that I couldn't find any more leaking when I pulled into the dealer but there was certainly a lot on my garage floor this AM.
It is sad the we (Nissan customers) have to find solace and assistance on this forum.
I posted a new message announcing that I have sold my Murano. I regret not doing it sooner.
I plan to stay on this forum educating others and leading a revolution against Nissan. Since the NTSB and consumer agencies are not hearing the call it is time to take up action against Nissan.
My bet is that they will be next on the spot light.
I have recently been contacted about some pretty scary stories about injuries and accidents tied to the CVT problems. Things like the accelerating on its own and crashing. Injuring people. Etc.
Keeping the heat on Nissan!
Also, I have two neighbors who purchased 2009 Muranos and are already having issues with acceleration and the CVT.
I sold my Murano back to the damn dealer. They wanted me to trade it for a new one. I said, "you gotta be frickin' joking."
Buy an Acura or a Toyota - I did!
Kevin.Martin@nissan-usa.com - VP of customer service in TN.
I am sending off the list of complaints and costly repairs. Maybe I'll get some action.
Keep in touch if you find another avenue to get Nissan to fess up.
Thanks.
http://www.autoblog.com/gallery/2010-jd-power-csi-study/#2
if you guys email or write letters to Nissan make sure you either include this link or print it out and send it in with your letter and strongly recommend that Nissan and Infiniti improve their customer service!
Thanks!
It took them two weeks to fix it (they've never once called with any updates, all phone call innitiated by me) and today they said it still won't start because the engine is shot. All this after a very recent oil change only 1k miles ago.
So what was covered is now estimated around $7k. They told me they will call corporate to see if they can get it covered and will take another 4 days to get back to me.
Is it possible that a transmission failure destroyed the engine?
I wasn't experiencing any engine stalls and I've kept that car as clean as possible. I'm considering having it towed somewhere else, just on principle.