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I apologize for your frustrations. Have you spoke with Customer Assistance yet? I am very happy to hear of the close working relationship you have with your dealer. That was excellent advice on his part about calling Customer Assistance. If you have not set up a case yet, I would be happy to do so for you. Please keep me updated on you situation and feel free to email me with any questions comments or concerns. I hope the weekend is going well for you!
Christina
GM Customer Service
Best regards,
Cebmidwest
I can set up case for you. Just email me with your complete contact information, VIN, current mileage, and involved dealer. I look forward to your response.
Christina
GM Customer Service
As far as the repair of the leaking sunroof, first, the dealer tested the drain system and made sure that it was all opened up and flowing the amount of water that it is supposed to flow. Then the roof itself was closed and water tested. According to the service manager, this is where the problem was found. A bad/worn sunroof seal was allowing a huge amount of water to get in around the edges of the roof, so much that the drain system was being overloaded and water was overflowing into the car. As I mentioned in an earlier post, I had already seen how badly the roof was leaking during a recent storm and that it just didn't seem to seal tightly enough. Anyway, the dealer ordered and installed a new sunroof seal and told me that it all water tested O.K. after the repair. When I picked up the car and checked the repair, I found that the roof is now sealing tightly and I cannot manually move it up and down as I could previously. Since the roof was only flooded with a garden hose to test it and it hasn't rained since the repair, I can't say with 100% certainty that the problem is fixed, but my experiences with this dealer throughout the years tell me that they have done all that they can right now and will stand behind what they have done to this point. I have my fingers crossed that I'll be one of the lucky ones as far as this issue goes. The really great thing about all of this so far is that when I went to the cashier's window to see how much all of this was going to cost me, everything had all been taken care of and I didn't owe a dime!! GM has called me at least 4 times to check on the status of the repair and ask if I have any other issues or problems. All of the GM reps have been very courteous and have appeared to be genuinely concerned about my problem. The last rep that called advised me to get the car back to the dealer and contact GM with my case number as soon as possible if the leak is still there or comes back later. So far, the experience with all of this has been really positive, but I also know that it can all go to crap fairly quickly if the problem is still there the next time it rains and I end up having to deal with all of the hassles that so many others on this forum have had........Time will tell.
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One company that you took the dealership title away from said they would but that could screw up the warranty if the item should have been covered and repaired by GM... This is ridiculous..... :mad: :mad:
Own up to your errors GM... why can't you make us proud to own american made products... instead we want to get rid of them and buy better quality cars and right now GM is not on that list!!! :mad:
I also had my leak fixed (after a long drawn out battle) After that, I experienced several electrical problems as time went on and I am convinced they were a result of the water damage.
Ultimately, my Outllook began to run on its own (without a key in the ignition!). We had the whole thing fixed including a full replacement of the ignition system only to have it happen again.
We finally got rid of the car and bought a Toyota. It was the best decision we made. Even the GM dealership told us we were not done with the Outlook problems and we should expect to see some transmission problems coming up soon as they were starting to get several coming in with the same problems at a certain mileage point.
Best to you.
I hope like hell my car is not damaged anyway from this recall.... GM SUCKS when it comes to caring about their customers and the dealerships they work with are no better. Wish I never bought this freaking car!!!! :mad: :mad: :mad:
Also, we can look further into your vehicle's information to see any other recall information that might be associated to you VIN. Please email us the last 8 digits of your VIN and we'll do that.
Best,
Sarah
GM Customer Service
They are not offering a temp. vehicle for me to use either.. I have to pay for that if I want it car.
:mad:
The local dealer took the vehicle back in, and replaced all the seals on the windshield, and both moon roofs. they also said the drainage tubes that were too short.? They supposedly replaced the tubes as well.
We went to Florida in April 2010, and while enroute, we encountered some heavy rain in the Carolinas. Needless to say, i was soaked, as my wife.
We made it to florida, and the water pump went out. Took the Outlook to a Dealer in St. Pete Florida (Maher Chevrolet) Awesome group of guys!! They fixed the waterpump ( under warranty), they also showed me the computer screen where the original owner had nothing but problems with this outllook as well. Wiper motor, Liftgate, lights, ect... these guys looked at the moonroof, and advised me that they could replace the seals just like my dealer did, but it would not fix the problem. The service Dept told me that Saturn or Gm should have done a recall on the moon roofs, and also on the headlight assemblies. They warned me about the headlight assemblies melting, and causing the lights to go out. Luckily, i havent had this happen yet..The service dept also showed me several recalls that were pending on my vehicle, that my dealer should have caught but didnt. they took care of same for me. I almost forgot to mention that during the time my vehicle was in the garage, They provided me with a 2010 Tahoe to use until my vehicle was done.
Yesterday, it rained. My wife and i went to leave, and water again started gushing from the headliner onto the front dash.I seen water again dripping from the Dvd player, front and rear dome lights, and of course from the airbag on the column.
What i am experiencing now is interior lights flickering, dash lights coming on, and going off, the vehicle would not turn off when i removed the key,and the musk smell is just getting stronger.
I called our local dealer "Ferris Chevrolet" whom we bought the vehicle from, there response was " bring the vehicle in, we will park it in the garage to keep water out. When it dries up, we will put Duct tape on it to help keep water from getting in?????? DUCT TAPE? REALLY?? I asked them if we could bring home a loaner or rental, The dealer told us NO. I will be calling GM Cust. Service now that i have seen several posts from a rep advising to do so...Thank you!!
Mike~~ Ohio
I'm sorry to hear about the frustrations you've been encountering with your Outlook. Did you end up calling Customer Assistance already? How did that go?
Best,
Sarah
GM Customer Service
I did call and speak with Cust. Service. Reps name was Amy. She gave me a case #, and advised me that a Specialist would be calling me some time monday afternoon to speak with me regarding all of the problems we are having with our vehicle. I hope this really helps out! Thank you
Great! Please keep me posted on how this progresses!
All the best,
Sarah
GM Customer Service
Good luck and hopefully you won't have anyother problems.. but not likely. :mad:
Regards,
Sarah
GM Customer Service
Fast forward to 2012. Its now in the shop for the 8th (that's EIGHTH!!) attempt to fix the leak, which, while parked in my driveway, always runs down into the left front corner of the driver's side...out of the dash.
Now, I've had a malfunction of the electric liftgate. It goes halfway up, stops momentarily, then decides to close by itself, under motorized power. And no, it does not stop if someone is in the way, it just continues pressing down. Fortunately, I didn't get sliced in half. I guess it would have kept on until the battery went dead.
The local Chevy dealer has been good, and assures me that the leak is finally fixed, that it wasn't the sunroof, but instead, an opening in the cowl area that needed to be sealed.
The car has less than 35k miles, and I'd love to trade it and maybe try the new Ford Explorer, but most everyone knows the reputation of the Saturn Outlook and its other GM cousins over at Buick and GMC with leak problems.
If this, the 8th try, doesn't fix the leak problem, I'll jump on board for a class action lawsuit. I believe that GM has made a product that is unsafe, after reading all the other posts. Water cannot possibly be good for air bags sealed in a pillar post. I've filed a complaint with the NHTSA, they said"thanks for your letter". I shouldn't have expected anymore, since the government owns the Company!
I have been out of the office since Wednesday, but am glad to hear that Michelle over on the Acadia forum was able to assist you in this matter. I apologize that at first things were a little rough, from the sounds of your posts as I got caught up on them. If we can ever assist in the future, please let us know!
Best,
Sarah
GM Customer Service
All the best,
Sarah
GM Customer Service
In regards to your current situation, we could establish a Service Request for you if you like. Please send us an email with more information, including your name and Edmunds username, contact information, information on your current vehicle concerns and any past repair history with a GM dealership, the last 8 digits of your VIN and current mileage, and your current dealership.
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
I have a feeling that they are going to tell me that I am responsible for any charges when it comes to the leak and I will be ticked off. Still waiting for GM/Saturn to send out a recall regarding this issue but nothing has been sent out as of yet!! Come on GM step up. Fix our cars so they last!! :mad: :mad: :lemon:
They are going to say there is no problem and they couldn't get it too leak.. I know it leaks, my kids have seen it leak!!
I am asking you to just put in a recall to get this issue fixed before any more damage happens to these cars that all these loyal customers bought from GM/Saturn. It will make alot of consumers happy to see you stand by your product and not make them keep regretting buying this car and other cars that have the same issue.
That is all I want and all these other unhappy consumers want from you!!!
All the best,
Sarah
GM Customer Service
I am hoping and expecting to fix all problems with the leaking issue so that I don't have to ever bring my car back for this type of repair or any issues which will result from water damage since it has come in thru the airbag areas and seatbelt restraints.
:mad: