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Comments
Sorry if I'm repeating myself, but I answer a lot of people on this forum. Did you try contacting a lemon lawyer in your state? Laws vary from state-to-state but you might have a case if you've taken the car in for service within the first year and still have your service receipts. If it takes them more then three times to repair the same problem, you might have a case. It doesn't help you in the short term, but over the long term it might.
My husband and I went out looking at new cars today and I saw an '09 Acadia on one of the dealership lots. It was listed as a certified pre-owned vehicle and was listed for $46,000. I sure that thing has plenty of problems. I got the chills even going near it! No GMC for this family! I do the same thing with people that ask me about how I like the Acadia. When I tell people the experiences I've had, they are shocked. People still think American cars are great. The worst part is admitting there's a problem--they won't own up to anything!
Good luck!
What was wrong with your Acadia? What kind of deal did Mariah (GM) give you with respect to an additional warranty?
You're welcome!
- Mariah GM Customer Service
I apologize for the concerns you have experienced. Can you please email me your service request number so I can look at your case? You can get my email address by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
I apologize that you are experiencing a concern with your vehicle. Can you please email me with your VIN, current mileage, contact information, and dealership? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
I apologize that you are having concerns with your vehicle. Can you please email me more information about your situation? Please include in the email your VIN, current mileage, how long the concern has been present, and service request number. You can get my email by clicking on my name gmcustsvc. Thank you,
Mariah GM Customer Service
Then the steering started whining. I still don't know what is the problem with it. It whines even when I'm sitting still. Lovely.
Now, the engine is overheating. . .the day before we go on a trip to the lake. I got the oil changed and 1 hour later, the air shuts off and the engine overheats. I admit that it may have something to do with the oil change, but honestly, this is getting old!!! Has anyone had problems with overheating or steering? Thanks!!
P.S. Did I mention that I am sure none of this is under warranty as I have 75,000 miles on it?
Well driving ok for awhile when the lift gate went out. They told me it was the motor (800.00). That took the cake for me. I traded that thing in for a toyota avalon.
GMPP Major Guard 6yr/72K with $0 deductible: $1880
SmartCare (prepaid oil changes, lubes and tire rotations) 3yr/36K: $595
Tire & Wheel Protection: 5 yrs (my wife has damaged a few tires on curbs with our other car) : $689
in looking at the GM standard limited warranty, i see that i've got 3yr/36K bumber-to-bumper including tires, which makes me question the need for the Tire & Wheel Protection, at least for the first 3 years of ownership. and regarding the oil changes and tire rotations, i'd rather have that performed by someone closer to my house (the dealership is 40 minutes away). i'm pretty sure i can get out of all of these plans and wait until just before 12K miles to purchase a cheaper (online...not through my dealer) GMPP. all of these plans combined to hike my monthly payment $50/month. very annoying.
thanks in advance for your input and advice.
Ugh, doesn't sound good. I think we all purchased these cars because we liked the look of them and needed the room. And all we have is problems. Mariah should be contacting you any minute (she's GMC customer service). Hopefully she can get you some help. She monitors this forum. If you can't get help through her, my suggestion would be an attorney (for lemon law qualification--hopefully you kept those service receipts) or sell it (once its repaired) and buy foreign. That's what I plan on doing. Don't want any part of an American made car, especially GMC who won't admit the problems we all have! Good luck!
1. Rear lift gate motor stopped working.
2. Check engine light comes on and then within a few hours goes off, so I haven't been able to get it to the dealer to get anything diagnosed.
3. Water pouring in through the back dome light and front windsheild-yes I have the moonroof problem everyone else has mentioned. Had it fixed once-removed headliner and all which was upsetting on a new car. Guess what... now the water has found a new path to come through, which means I have water stains on my roof around the sunroof and water dripping through the side airbag on the drivers side. Not to mention a smelly car from wet carpets.
4. DVD/system not working. Get error message when I put the DVD in and then I can't get it back out. It depends on the day whether the DVD system will work or not.
5. Also the Nav system is a piece of garbage. Just yesterday trying to use the navigation system in a major city and it won't display any Points of Interest. Now, I'm sure there are banks, restaurants and shopping in a major city. But not according the the Acadia Nav. system.
6. Anytime I turn left I get a grinding noise from the DVD system.
7. Oh did I mention that the passenger seat is stuck in the reclined position, which means my family can't even sit in it because its not safe.
Need I go on? My local dealer has been great about servicing most of these issues for me. But when the seat finally broke, so did I. Even my dealer agreed that this car has seen more time in the shop that in my driveway.
I have put a call into GM customer service and they have referred this to a district specialist, which I doubt if I will hear from. In good conscience I can't sell this "lemon" to anyone because I know all the problems it has, even if GM tried to fix them all, I have little faith that this car will last another year without another major problem. So I feel stuck and frustrated with an expensive car that certainly doesn't live up to what I was sold.
I have told GM that I will be contacting my attorney regarding how to handle this situation. In the meantime I won't waste time waiting by my phone for GM to call, because from the sounds of it, they are not standing behind what they sell.
If I receive a different response from GM, I will be sure to let everyone know
heard knocking in the engine. i knew it was probably serious and it was. they
called next day and said the oil filter came apart and pieces of it were sucked
into the engine ruining the engine. they said it was not covered under warranty
b/c it was not their oil filter. i had taken vehicle to a local quik oil change
place and they put on a filter not ac delco. this filter meets or exceeds all OEM specs. i said tell me where in the warranty it says the dealer has to do the oil change or must use ac delco parts, but it doesn't. they tell me there is a service bulletin from GM that explains exactly what happened to my engine. i said then why not tell the consumers??!! how can people avoid this if they don't know about it? i got nowhere with the dealership so i called GM ph# in warranty book and after an hour on the phone they came to the same conclusion but could not answer my questions as to how is anyone suppose to know this and how can you essentially require oil changes at the dealership. i really appreciate GM running from the problem and leaving me to try and pursue the filter manufacturer or the local oil change place. those i've talked to say GM doesn't have a leg to stand on, but they won't do anything unless i file suit against them. i just want my vehicle repaired and certainly don't want to tt an atty. REALLY NICE GM. I'M A LOYAL OWNER OF 2 GM VEHICLES AND THIS IS WHAT YOU DO???? PATHETIC SERVICE. so much for a gov't bailout. i'd sooner by a foreign vehicle than another GM product and i always support american!
For those of you who are thinking about getting rid of your early model Acadia, here is my suggestion; Stop contemplating and JUST DO IT. The pains of ownership far outweigh the reward(s).
I just returned my leased Lexus and on the look out for a decent SUV with third row and GM is out of my list and will probably go back to the Japanese ( not that they are the best but at least they give some confidence ?), I know no car is perfect but problems of this magnitude????
First a little back story that may be a bit long so I apologize but hopefully it will help people understand where I am coming from. I am in no way a hater of GM, but I am also no longer a fan. This is what I have had to deal with.
My wife and I purchase a 2007 Acadia new in feb 2007. We bought it because it was ( and still is) the only vehicle that offered all the options and space we were looking for without getting into another mini van.
Shortly after getting the vehicle my wife told me that the car was losing power when she made turns if it was raining outside. We took the car into service at the dealership and they could not find anything wrong. This continued for the next couple of years, and honestly I thought my wife was making it up. At one point with my kids in the car, the car lost power and my wife was narrowly missed by a tractor trailer that had to swerve to miss her. Granted the driver may have been following too close, but still this is a bad situation. Again we brought the vehicle in, and again the service department told us they could not find anything and had never heard of this issue before.
It was not until a couple of years later when the check engine light came on that I decided to look on the internet for issues with the vehicle. I was amazed to find out that the car had a recall on it that had come out about a month after we got it for missing splash guards. When i brought the vehicle back to the service department and showed them the recall they said they had just gotten that information a few weeks prior to that. I find it hard to believe that the dealer does not get recall info from GM for a couple of years. I contacted GM Customer Care and they were able to get my car fixed and to be fair it has not been an issue (as far as losing power goes) since. But I was still amazed the GM Customer kept trying to get me to say I was upset with my service department and would not even admit that they put my families safety at risk, by not telling me about the recall, and then denying there was even a problem.
Flash forward to this past Monday- Driving home from the Outer Banks of NC in a heavy rainstorm. Crossing the bridge from the islands to the mainland, the windshield wipers stopped working. I could not see the car in front of me and I still have no idea how I made it accross the bridge without hitting another vehicle or the bridge its self. My first thought was that the motor went bad. I could deal with that. It's an electrical part and they can go bad. My first thought was wrong. The windshield wipers acted like they were not connected to anything anymore. We waited for the rain to stop and drove home. I looked on the internet the next day and found out that this too was a recall#08091, but because I don't live in a qualifying state I was never informed that the failure can happen. I find it hard to believe that GM would do a regional recall on windshield wipers becoming disconnected from the motor. First off the fact that GM feels this is caused by heavy snow, I think my situation proves wrong, since I was driving in heavy rain not snow. The other thing that I can't fathom is that they appear to believe that no one who lives in the South East would have any reason to drive to the North East. Seeing as my wife is from Boston, I feel the logic here may be a bit flawed. When I contacted customer care this time, it was to voice my concern again about the safety of my vehicle and to let them know that the recall may not be caused by what they thought it was. The first gentleman I spoke with was very polite and understanding and agreed that i had a reason to be concerned. He did however try to turn this into a dealer issue again, which I explained was not the problem. He spoke to me again yesterday to let me know he was going to have a district customer care specialist call me back.
Well, today she called back. The first thing she said was 'So you want to see about having us buy the car back' I told her that I did not know what my options were and I only wanted to know that the car was safe for my wife and kids to be in. Her response:' We fixed your care, we didn't charge you for it. It's safe there is nothing more for us to do." I politely thanked her and hung up. I could tell from her tone trying to argue would be like trying to swim upstream in a flood. I have pretty much given up getting GM to acknowledge that they put my family at risk by not disclosing recalls, which I guess is also partially my fault,since I believed they would let me know about safety concerns. I am sure the newer models have gotten better, but I wouldn't stake my life on it.
The real reason for me posting this is to make other owners aware of the recall so maybe they can get the concern corrected before they find themselves driving down the road blind.
As for me, the Serria I had planned to buy after this vehicle was paid off, will not be happening. Not because I think that all GM vehicles are bad. But because I really don't think they care about their customers concerns.
For GM: Not everyone is out to try and make money off of you, but acknowledging there is a real issue and showing that you do have a concern for your customers would probably go a lot longer than merely trying to give lip service.
I am not unreasonable, and I understand that anything mechanical or electrical can fail. Especially when you throw computers into the mix. The work I do I see brand new parts that fail right out of the box. I even understand that dealing with upset customers all day long can truly be stressful. What got me about the rep was I NEVER asked for a buy back, just a reassurance that the vehicle was safe and that they would contact me if they had a safety issue again. I was also trying to point out that the cause they assumed was causing the failure was not right since they still have a large number of effected vehicles out there that just happen to not have been purchased in the states they covered.
Unfortunately, your right I really do not think there is really any corporation out there that gives the level of care to their customers that they probably should. As much as other people here will tell me I am nuts for saying so, if they would have just acknowledged the issue was a real concern and that I had a right to be concerned I probably would have considered another GM vehicle in the future.
As it stands, I will keep my fingers crossed that nothing like this happens again with the Acadia again, and when the time comes to replace my old Jeep, I will be looking elsewhere. Not because I think all GM vehicles are bad, but because of the way this rep treated me.
This week it rained hard again where I am and as I ran my hand across the inside of the sunroof seam I felt a lot of water on my hand. I took it to the dealer and the service manager explained that the sunroof is not meant to be water tight and that the drains are inside the vehicle. I was amazed to hear that it is not designed to be water tight, I could certainly understand the drains and catch pan inside the sunroof in case there is a problem, but can not believe that the design is to let water into the car.
I have since asked for the documentation that explains that the design is to let water into the car to drain. Has anyone here heard this explanation or are there any engineers on here that can validate what the dealer is telling me?
Glad I only have 4 more lease payments before I get rid of this vehicle.
I have heard so many ridiculous comments from managers at dealers, like having sand and dirt get in an automatic door and preventing it from working. We ended up buying elsewhere, got the automatic door and absolutely never had a problem, despite living in the high desert where dirt and sand are common environmental elements. The stories go on, and on. My best thought is for you to swtich dealerships, if at all possible. I just purchased a vehicle nearly an hour away, when there is one 15min away, due to the same trouble with shotty service and/or service managers trying to pull the wool over my eyes. It is frustratng, but by me driving further, I feel a great deal of satisfaction that it is worth the extra time NOT to have to go through being told ridiculous stories and having to argue about their validity.
So any one that ones an Acadia, start lighting up the GMC phone lines, write letters and make a big stink about it.
Here is the website with the contact information.
http://www.gmc.com/contactus/index.jsp
It is so sad when Americans don't show pride in there work. :confuse: :mad: :lemon:
The poster wanted to know why there was only a regional recall.
If you look under the used car section of this website, tips and advice, you will notice that GMC did put out a RECALL on this issue.
This site also list every other item/service bulletin that has been issue on the Acadia.
I purposely ordered my Acadia with every option I could get but made sure I did not get the Sun Roof. I have had problems with a Sun Roof in every car I have had over the last 25 years. I figured a GM sunroof would be no different.
To that end, I have 80000 on my 2007 and it has been as reliable as any other car I have ever driven. NO problems.
The recall involves GM vehicles currently or previously registered in Alaska, Colorado, Connecticut, Delaware, Idaho, Illinois, Indiana, Iowa Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, Wisconsin, Wyoming, and the District of Columbia. This website, correctly lists all recalls on the vehicle, which is a good thing for people looking to purchase a vehicle. People who already own the vehicle should hear about these recalls from the manufacturer. I am sure if they lived in a state listed above they did. if they do not live in a state listed above, they probably didn't.
Because it does not list all Acadias, if you did not fall under the above guidelines, you did not get informed of any issue. So yes they did put out a recall. If your vehicle was or is registered in certain states (Regions) This is why I question why they made this a regional recall instead of recalling all of the vehicles. I am glad that you have not had any issues with your car. Despite the issues I have had with mine, I still love the car.Just not the company.
In true GM fashion, here's the resolution - bring your vehicle in and they will disable the feature altogether since apparently they can't repair it. For your loss of this feature they're giving you $100.
Three. Count 'em, three lease payments left and then it's sayonara GM!
The car (with 725 miles) was running great until yesterday. When I started the car remotely, it sounded like the transmission was grinding. It settled down and started to run smooth. I drove it to a store 3 miles from home. On the way home, when I accelerated, the engine made a terrible screeching sound. The sound stopped when I decelerated.
To make a long story short, as I pulled into my driveway, the engine seized with a loss of all electrical and electronics. Also, light smoke with a burning smell started coming from the engine.
I called OnStar and had the car towed to my dealer in Provo, UT.
I just got off the phone with service and the manager said it didn't look good--the engine was probably torched and needed to be replaced. Or, he said, it could be something simple -- he would get back to me when he knew.
So, assuming the worst case scenario, what are my options. I don't want a car when a replacement engine--couldn't that effect value?
Any thoughts would be appreciated.